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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,483 Customer Reviews

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    Review Details

    • Thomas B

      Date: 10/28/2024

      Thomas B

      Date: 10/28/2024

      ****** was great on that day we talked and very polite!

      Ziply Fiber

      Date: 11/06/2024

      Hi ******! We appreciate the kind words for ******. We are glad to see that you had a pleasant experience. 

    • Mohsen S M

      Date: 10/26/2024

      ziply agent was very courteous and friendly, and answered my question

    • Lisa P

      Date: 10/25/2024

      Lisa P

      Date: 10/25/2024

      I do not recommend this company. I closed our account in July and received a zero balance statement, meaning we did not owe anything. I also deleted our account on the ********************** website, along with our auto-pay information. Today, 10/25, I got notified through email that there is a scheduled auto-pay for $60 being pulled on 11/11.When I reached out by phone, the agent who is not local, she is located in the ***********, informed me that the charge was for a "balance forward" of $60. I'm not sure how it's possible that we owe anything after all the closing activities on the account and receiving a zero-balance bill.This screams fraud to me. Do not trust this company with your payment information. Even if you delete it from their website, they still retain it and will use it to pull money from your account. I've spent too much time trying to sort this out. It was not worth this pain for merely adequate services.

      Ziply Fiber

      Date: 11/06/2024

      We understand your confusion here, and would be happy to review this further and make sure everything lines up with your expectations - not to mention ensure that the autopayments have stopped. Can you please email us *************************************** with your name, account number and/or your service address so we can review your last few bills and make sure that there were no mistakes? 

    • DIANE D

      Date: 10/24/2024

      DIANE D

      Date: 10/24/2024

      A Ziply *** came through my apartment complex stating that he was working with the apartment office to upgrade to fiber optics and offer the service to anyone interested, but that the apartment office wanted all units upgraded in case the next occupant wanted the service. He was very believable and the price was good. Unfortunately, when I called the office to see what they had to say about it, they said that there is no partnership with Ziply, they had no idea anyone from Ziply was going through the neighborhood and then sent out a complex-wide email warning residents this was ************, fraudulent practices to get you to sign up for their service. The one star in this review goes to the customer service agent I spoke with over the phone to get the order/install cancelled. She was wonderful - apologized for the agent who used fraudulent means to gain new customers; immediately cancelled the order and install appointment; told me that if I ever was interested in using Ziply in the future to call in and they would be happy to give me accurate information on service and billing.Overall - I do not recommend.

      Ziply Fiber

      Date: 11/06/2024

      We are terribly sorry to hear about this experience, *****. This is not a practice that Ziply would condone if it were truly fradulent, but we totally understand why you would have that impression, given what you described. It sounds like our representative was trying to encourage the whole complex to sign up for the service in order to make it more sensible for us to bring fiber to that location, and maybe we fell short of the **** needed by the apartment office. We'd still like to look into this further, and coach that **** in order to avoid having this happen again. Can you please send us some additional details (like address info) to **********************************************************************************************************;

    • Lynn B

      Date: 10/23/2024

      Lynn B

      Date: 10/23/2024

      Ziply Agent Alex started his message with: "I understand, I'm here to listen, and I can help."
      I was upset about an online billing issue. The system wouldn't allow me to update my information because the visa number hadn't changed, but the security codes had.
      Alex was patient and made me feel important. He was determined to help my wrongful late pay status. That was the atmosphere conveyed by this customer care agent.
      This Agent also noticed my long term as a Ziply Fiber customer, when I told him I was now age eighty and dealing with funding staying in my home, he reviewed my service costs and gave me a current bill discount. This helps me pay October property taxes.

      Ziply Fiber

      Date: 11/06/2024

      We love to hear about experiences like this, thank you for sharing! Our team genuinely cares about our customers and their unique situations, and it sounds like that showed through during your interaction with us. Thanks for being a part of the Ziply family!

    • Lawrence K

      Date: 10/21/2024

      I have been a Ziply Fiber customer for many years. All minor issues have been resolved in a timely manner. Representatives are professional and knowledgeable.

    • Joel N

      Date: 10/20/2024

      Ziply has provided provided faster and more reliable service for a lower price. Their customer service was polite, helpful and did not take very long to reach.

    • Arvind K

      Date: 10/20/2024

      Arvind K

      Date: 10/20/2024

      Representative was knowledgeable,very patient and courteous. Clarification I got for my inquiry was very helpful and to the point.Thanks

      Ziply Fiber

      Date: 11/06/2024

      Nice! Thanks for the great feedback. 

    • Brian O

      Date: 10/19/2024

      The call center employee did an amazing job and resolved all of my issues.

    • Geneva M

      Date: 10/18/2024

      *****************. Everyone knows their job and how to be excellent with communication.

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