Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ziply Fiber

  PO Box 1127 Everett, WA 98206-1127

• 

  Ziply Fiber

  P O Box 740416 Cincinnati, OH 45274

Review Details

• Review fromRegina P

  Date: 07/29/2023

  5 stars

  Regina P

  Date: 07/29/2023

  I am enjoying my service. I have not had any issues. My friend recommended them, and best thing I did.

  Ziply Fiber

  Date: 08/09/2023

  Ah yes, you must have good friends! Thanks for giving us a shoutout here, and have a fantastic day. 

• Review fromJared F

  Date: 07/28/2023

  1 star

  Jared F

  Date: 07/28/2023

  We had Ziply for a month, and after the slowest Internet speed weve ever gotten, we canceled them. About three weeks later while Im at work, they show up unannounced to take their cable back, and in the meantime, destroyed the front of my house. They dented and cracked my siding, mangled a piece of roof flashing, completely removed a piece of trim (which Im assuming they damaged in retrieving their cable), cut wires and left them hanging all over the front of the house. They left their box and trash and broken branches all over my driveway. The worst part is they showed up unannounced and definitely did not have permission to be on my property. They also disconnected our other Xfinity cables, and left us with no **************** for two days now (still havent heard back from them). This is beyond laziness or negligence, it seemed personal, and that they treated us like this because we canceled their service. The damage to the front of the house is so extensive I have to have a contractor come out and fix it.

  Ziply Fiber

  Date: 08/02/2023

  Hi *****, thank you for providing your feedback. We are very sorry to hear about this and we would like to investigate this further. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns,and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

• Review fromKareena H

  Date: 07/23/2023

  1 star

  Kareena H

  Date: 07/23/2023

  **************** hung up on me. Second call next day they said I didnt have an accountthe one they verified at the beginning of the call. Router never connected to my devices

  Ziply Fiber

  Date: 08/02/2023

  Hi *******, thank you for providing your feedback. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns,and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

• Review fromShannon J

  Date: 07/22/2023

  1 star

  Shannon J

  Date: 07/22/2023

  The guy that came out to install left all of his garbage all over my house and yard, all the way out to street, to the point where I keep finding it with my bare feet over a week later. Stepping on plastic pieces and trash day after day is so frustrating. Wiring run around the house is sloppy, loose and ugly. This guy clearly doesnt give a fk about customers or his job. ******* does a better installation job than this, which is so disgusting to say. Dude also left a huge dump in my toilet and didnt flush. Love that.

  Ziply Fiber

  Date: 08/02/2023

  Hi *******, thank you for providing your feedback. We would like to get someone out to take a look into this for you.  Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns,and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

• Review fromscott e

  Date: 07/20/2023

  2 stars

  scott e

  Date: 07/20/2023

  we have been customers since it was verision then frontier, they have always raised their prices but never done any upgrades for us. then I changed to streaming and we now have faster internet and better tv. when I asked why we were never given the same service as new customers they just said we were on a old program. just as long as you pay your bill they are happy. but do not expect any service.

  Ziply Fiber

  Date: 07/26/2023

  We apologize your were not aware of the faster speeds available. Those offers come to you via your billing statement or other forms of advertisement. You can email us at ************************************* for additional questions to be addressed.

   

  Thank You.

• Review fromTravis A

  Date: 07/20/2023

  1 star

  Travis A

  Date: 07/20/2023

  Worst installation process ever. I have showed up for multiple missed appointments with them. I still don't have service and they closed my ticket had to reschedule again for subpar DSL internet service.

  Ziply Fiber

  Date: 07/26/2023

  Hello ******, sorry to hear you are having trouble with getting our service. We would be happy to assist you further. Can you please email the details to ************************************** so we can review what happened and help with getting your service installed.

  Thank You.

• Review fromsharon g

  Date: 07/18/2023

  5 stars
  I've had no problem with them across the board. ******** spent time and patience explaining every question I had. Again, installer did the same thing. Dropped internet service I've had for 13 years because cost kept going up and up.

• Review fromSelina J

  Date: 07/16/2023

  5 stars
  I had a great experience with them. I have had great service and have had no issues with anything.

• Review fromPriyankarage F

  Date: 07/12/2023

  1 star
  They are not sending my monthly Telephone bill and they want me to pay online, which is i do not agree. I am collecting my all my utility bills for my future references. I complained this situation before and solved the issue. Now they started again.

• Review fromJason R

  Date: 07/10/2023

  1 star

  Jason R

  Date: 07/10/2023

  Had a Account Manager named ********************* set up an appointment to install Ziply after I told him I that I didn't wanna work with him, because he was vague and would not call back. I set up an appointment online to learn that he made an appointment for me and stopped my order from going through. He even scheduled it for a Wednesday, when even when I talked to him I specially stated that I wanted it installed on a weekend and he assured me that it was possible. He got the dates of scheduling wrong twice before I gave up on using him. I haven't even started this service and they are a awful company.

  Ziply Fiber

  Date: 07/19/2023

  We would be happy to assist you with getting this corrected as well as having this behavior reported to the correct supervisor. Please emai lus your order details to ************************************** Thank You.