Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ziply Fiber

  PO Box 1127 Everett, WA 98206-1127

• 

  Ziply Fiber

  P O Box 740416 Cincinnati, OH 45274

Review Details

• Review fromMargie S

  Date: 07/07/2023

  5 stars
  Excellent professional service from installation to email information. ************ un-interrupted.

• Review fromkimberly c

  Date: 07/07/2023

  5 stars
  Ziply has been a godsend compared to my previous provider. I do my work online and so I need a reliable fast high-speed internet and my old provider was constantly crashing. Ziply has not crashed one time and the only time I've ever had a technical error, it was on me LOL I accidentally unplugged it haha. Their customer service is extremely helpful and their technicians are amazing. I would give it 100%

• Review fromDisgruntled C

  Date: 07/06/2023

  1 star

  Disgruntled C

  Date: 07/06/2023

  This company is trash. Auto pay doesnt work correctly, my internet gets shut off without warning, I log in and pay, but I still have no internet and no customer service to fix anything

  Ziply Fiber

  Date: 07/19/2023

  Hello, We are sorry you are having trouble with our autopay system and would be happy to investigate any issues. Please email us at ************************************* with your account information for further assistance. Thank You.

• Review fromGary H

  Date: 07/04/2023

  5 stars
  I originally signed up for the 50/50 internet speed, but they recently upped it to 100/100 for no additional cost. How great is that? So for, Ziply fiber has exceeded my expectations.

• Review fromCher S

  Date: 07/03/2023

  5 stars
  I'm happy with my internet and also all the people who work for you and do contract work for you are kind, patient and professional

• Review fromRonald B

  Date: 07/02/2023

  4 stars
  We are still in the early stages of billing and accuracy with the bill. Please check back after August. Respectfully, ***

• Review fromSteve W

  Date: 06/30/2023

  1 star

  Steve W

  Date: 06/30/2023

  I tried for 4 days to get a installer to come and move my box. Probably spent 4 hrs on hold, call was dropped, no one wanted to get me a work order. Kept getting told someone would call me back and no one did. Was told they couldn't find my ,account. Hopefully they are coming in a week. **************** *****. Doesn't deserve any star.

  Ziply Fiber

  Date: 07/19/2023

  Hi *****, thank you for providing your feedback. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns,and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

• Review fromJessica H

  Date: 06/29/2023

  4 stars
  I was highly satisfied with the customer service, sales, and installation process. Very friendly, helpful, and knowledgeable staff. The only complaint I have is that the connection is frequently disrupted once or twice per day for just a very short period of time. Normally, this wouldnt be that big of a deal. But I work remotely and its imperative that I have a solid internet connection. So, when the internet blinks out, even for just the usual ***** seconds, its enough to cause a significant interruption in my workflow because I have to log back into all the various online applications I use to do my work. It also results in customer service calls getting dropped if I happen to be on a call when it happens.

• Review fromAngry B

  Date: 06/28/2023

  1 star

  Angry B

  Date: 06/28/2023

  Don't fall for anything they have to say, it's a lie. Ziply is a criminal business and their sales tactics are high pressure and bait and switch. I'm in the family of a long time customer who went through Frontier first, we've had the same service for years and have paid on time. Since their new fiber in the area they've hammered on us so badly (and daily!) with phone calls, mail, email and anything else they can find, to the point of severe harassment. We've told them to leave us alone with good reason, we told them we can't have a line installed due to the layout of our property. And we don't want our property torn up! We've seen the really crappy installation methods from neighboring properties. Their construction guys leave c*** and garbage all over the frontage.Anyway, insisting that they leave us alone wasn't good enough for them. They've now issued a huge increase now for the same service with little to no notice for the increase~ because they can (and even though there's laws in place against business practices like these, the *********** consumer protection services won't help you). It's 2023 and customers are still being treated this way??? We should be able, as a consumer base, to leave this company together and shut them down. Oh, and their general connectivity really ***** too, it's slow and drops connection all the time now, but it's occurred to me that they're purposely messing with our connection to force us to switch. The only thing they're ensuring is that we switch carriers!!

  Ziply Fiber

  Date: 07/19/2023

  Hi *****, We are sorry to hear about your experience. We thank you for providing your feedback. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns,and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

• Review fromRay S

  Date: 06/25/2023

  5 stars
  Very satisfied with contractor representative / installer. Prompt and returned to install a different fiber hub that I purchased on the internet.