Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ziply Fiber

  PO Box 1127 Everett, WA 98206-1127

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  Ziply Fiber

  P O Box 740416 Cincinnati, OH 45274

Review Details

• Review fromMary T

  Date: 06/24/2023

  5 stars
  Best choice in my neighborhood in terms of speed and reliability. Website is easy to use when managing my account and anytime I have called, they respond right away and get ******* done.

• Review fromJeff W

  Date: 06/21/2023

  5 stars
  Great people! Great service. No issues!I have recommended Ziply to friends who are paying much more for less service with the very big providers.

• Review fromRebekah K

  Date: 06/19/2023

  2 stars

  Rebekah K

  Date: 06/19/2023

  I will say when their service works - its good. It's a shame that they are the only provider I can use to work from home in my area. I used them for a year at my previous address with no issues at all, everything was fast and worked great. Never even had an outage. I moved to a new house literally half a block away from my old house and they have had to come out multiple times because my wifi won't work. They send a tech out who 'fixes' it. It works when the tech is here, then it stops working when they leave. I work from home and this is a HUGE issue for me because they can never come back out same day to fix it. Their customer service is nice but not very helpful at all. If I had other options I would have switched already. Do better. I shouldn't have to move my entire work from home office to someone else's home to work because my wifi provider can't provide me wifi.

  Ziply Fiber

  Date: 06/27/2023

  Thanks for sharing your feedback here. While Wifi connectivity can depend on quite a few factors, we are still surprised to hear this has not been resolved after a tech came through. We may not be able to fix everything that is driving the lackluster Wifi connection, but we can certainly look into it again and explore a few more permanent solutions. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns, and well get back in contact with you as soon as possible. You can also reach our *********** team on ******** or ******* by searching for Ziply Fiber or @AskZiplyFiber. We look forward to hearing from you!

• Review fromMelody T

  Date: 06/19/2023

  5 stars
  By far they have the best customer service ever. I use to have xfinity and my internet dropped all the time for no reason.. I have not had one problem with ziply.. well i did once but it was my fault modem unpluged.. *******. thanks ziply you guys are great!

• Review fromNathan R

  Date: 06/18/2023

  5 stars
  Great Internet so far, much better than Concast. I am satisfied with their services.

• Review fromEva K

  Date: 06/12/2023

  5 stars
  Very reliable ************ for a reasonable price. I would highly recommend.

• Review fromJupan Y

  Date: 06/05/2023

  1 star

  Jupan Y

  Date: 06/05/2023

  Weve had the internet service with Frontier, then Ziply Fiber. We paid for 500 mbps. We rarely check the speed. About a month ago, we have checked the speed and noticed that it only averaged at 50 mbps.I work 6 days from 7:30 am to 7 pm Monday through Saturday. The only time I have been able to make the calls are at night and on Sunday, plus 2 hours Saturday morning. And thats the business hours Ziply Fiber has for customer service.After 2 weeks of trying, with a miracle, I found out the tech support phone number that answers phone 24/7. Great, so I provide all the information including our available time and request to schedule the service time on Saturday, 6/3, morning. And the unbelievable happened. First, no message received to confirm the appointment. 2nd, in the morning of 6/3, I had been told that the service request had been cancel due to no access and the date showed as Wednesday, 5/31.I dont want to drag on, anyway, 5 more phone calls, 3 hours spent in total, and I learned 5 different names, ********, *****, ****, unnamed supervisor, and supervisor ****** in 5 days, and I found myself back to ground zero. Supervisor ****** managed to provide me the customer service that only works on 8-5 weekday.I am still using the low speed internet and yet I am still paying for the high speed internet service. Yes, I am still waiting for a tech to come. Yes, I am still hoping the service request scheduled for 6/10 will happened.What can I say, I cant afford to buy new house and move away from the neighborhood. I can cancel the extra pay for the high speed, but I am pretty sure that Ziply Fiber wont care at all..

  Ziply Fiber

  Date: 06/14/2023

  We are truly sorry that this has been your recent experience, especially after years of being a valued customer. Our online support team is well-equipped to address these types of issues, and we can even put in a request for a member of our Tier 2 Tech support team to call you at a time that is better suited to your schedule. When you have a moment or two, please send ** an email at ************************************* with your name, service address and Ziply account number (which can be found by accessing your profile on our primary website), and we will get started on a resolution. You are also welcome to contact our social media team by checking ** out on ******** or ******** where we offer support from 8am-10pm. Thanks for sharing your feedback here, and we will do our very best to improve upon this experience and make you a happy customer. 

• Review fromBrad T

  Date: 06/04/2023

  5 stars
  ***************** great price, no hassle, friendly installers, so much better than any alternative.

• Review fromMark V

  Date: 05/30/2023

  5 stars
  I read many poor reviews of Ziply and was was kinda skeptical. But the cost is 1/3 that of Spec****m, so I gave them a try. So far their service has been perfect. The install was fast and easy, everyone I dealt with was pleasant and professional, and their network works fine. I stream lots of TV and movies and video chat with friends and family a lot. Even on the lowest cost service it works perfectly. None of the up-sell spam I was bombarded with from Spec****m either. I suppose quality varies from area to area, but I'm very happy with Ziply. Being retired I spend a lot of time online. I would not accept poor service, it's very important to me.

• Review fromPierce B

  Date: 05/27/2023

  1 star

  Pierce B

  Date: 05/27/2023

  I had ziply fiber for 2 years, it was poor service and hard to get hold of them. I cancelled it 3 months ago and after I cancelled it they raised their price $10 more a month and charged me for 2 more months until I put a stop on it through my bank account. Within 2 weeks of me disputing it they sent it to collections for when they were fraudulently taking money out of my bank still, very shady company BEWARE!

  Ziply Fiber

  Date: 05/31/2023

  Hello Pierce, We would be happy to review any billing concerns you may have had on your account. Please email  the account information and the details to ************************* for further assistance. Thank You.