Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ziply Fiber

  PO Box 1127 Everett, WA 98206-1127

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  Ziply Fiber

  P O Box 740416 Cincinnati, OH 45274

Review Details

• Review fromPa J

  Date: 05/01/2023

  1 star

  Pa J

  Date: 05/01/2023

  Dont go with this company if you value service expectations or your money well spent. The dont follow protocol on install nor refund if you cancel. They keep telling they will but they keep increasing the time frame each time. They charge you a month service upon install, then charge again at the end if the month as a balance due, then if youre signed up for auto pay theyll take 2 more payments; the balance due you never had plus a month forward. After that theyll charge you monthly so when you cancel theyll never refund the 2 payments you shill never have been charged. Dont do it man! Youll be sorry one way or the other!!!

  Ziply Fiber

  Date: 05/05/2023

  Hello ***, Sorry you had this experience. We would be happy to offer you a bill review. You can email us at ************************************* with your accost detail and your contact information, so we can further assist you. Thank You. 

• Review fromSteve W

  Date: 04/28/2023

  5 stars
  I've had nothing but great service with zero glitches. And I'm paying exactly 1/2 of what cable internet costs! I checked with all my neighbors who signed up for Ziply before I did and they all said it was doing the job nicely.

• Review fromLynda H

  Date: 04/26/2023

  4 stars
  Install went smoothly and on time. I was allowed to choose the plan and speed I wanted. I am aware that this was an introductory price and that it will go up after a year.

• Review fromJohn C

  Date: 04/26/2023

  5 stars
  Thank goodness Ziply came along. We were on Xfinity before and could never be sure we would have internet connection from not only day-to-day but from hour-to-hour during the day. Ziply is 99% efficient and on the web for us.

• Review fromMalcolm D

  Date: 04/25/2023

  4 stars
  Ziply Fiber service has been flawless for us.The installation process, which involved digging a trench from the street to our house and laying cable, was very confused and took about 6 weeks when it was promised to be up in a few days. We already had internet service with another provider so it didn't matter to us. If it had been a new install and we were without service all that time, it would have been an issue. Free install. Ziply customer service was friendly and helpful throughout.We've had service for about 1.5 years now. No outages. Always get the advertised speed. Fast upload speeds as well as download. Low latency. No dropped packets. No data caps. No price hikes (so far). Can't ask for more.Recommended. Would not switch back to our previous provider.

• Review fromMojgan N

  Date: 04/22/2023

  1 star

  Mojgan N

  Date: 04/22/2023

  This is worse phone company unfortunately in our shopping center has to do with this company last month I didnt have phone for week and they give me ticket to come and fix it 5 days later even they know is business and this week from Friday I dont have phone they are damage my business they dont care and keep call no one has answer they are awful if I can take them to court I will do that

  Ziply Fiber

  Date: 05/02/2023

  Hi ******, thank you for providing your feedback. We apologize for the issues you had recently. Were here to help if you need us, and would like to connect with you in order to ensure this issue is permanently resolved (where possible). Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns, and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******* by searching for @ZiplyFiber, and we will respond to you there. Have a great day!

• Review fromJOE Z

  Date: 04/18/2023

  1 star

  JOE Z

  Date: 04/18/2023

  Watch out they will tell you one price and then raise your bill saying you were on just a promotion. When someone talks you into switching providers for a price savings you should honor the price quoted. This is classic bait and switch. Shady buisness practices.

  Ziply Fiber

  Date: 04/27/2023

  Hello, We would be happy to review your customer service experience. Please email us at ************************************* with your account information, so we can begin the review process. Thank You.

• Review fromJ. B.

  Date: 04/17/2023

  1 star

  J. B.

  Date: 04/17/2023

  9 months later still trying to get reimbursement for a broken sprinkler line. While I had no problems with the internet connection, the service person broke my sprinkler line when it was set up. I paid out of pocket to get it fixed. I have called multiple times asking for reimbursement or credit to my account. They kept telling me "We will expedite your issue to the local office and someone will call you back about the reimbursement." Guess what no one calls me back and only the local manager can give me the credit. If I ask for the local manager's contact information because there is no longer an office where I live I am told "We can't send you the phone number, or email address local manager, However, I will call you as soon as I hear back from the local manager." It appears Ziply is hiding under "local management in order to avoid taking responsibility for the damages they caused.

  Ziply Fiber

  Date: 04/27/2023

  Hello, We are happy to assist you with a resolution on the damage sprinkler. Please email ************************************* with your contact information and your account details, so we can proceed with a resolution. Thank You. 

  J. B.

  Date: 05/08/2023

  Tried to email the address given to resolve issue but email is returned as undeliverable

  J. B.

  Date: 05/09/2023

  The email I was given is not working. Mail is returned as undeliverable.

• Review fromMichael V

  Date: 04/17/2023

  1 star

  Michael V

  Date: 04/17/2023

  Absolutely horrible company. Was forced to upgrade my service and pay more service took 2 weeks to upgrade because somehow the information the put into their customers accounts does not transfer between their departments. Way less flexibility with bill pay after upgrade. Would honestly prefer to downgrade back to my original service plan.

  Ziply Fiber

  Date: 04/27/2023

  Hello, We are sorry to hear you had a poor customer service experience, and we are here to assist you further. Please provide us with your account details to our email ************************************** Thank You.

• Review fromBrett J

  Date: 04/14/2023

  5 stars
  After a disappointing install, they took responsibility and made it right. (600 ft of trenched lime)Might I add it was done for free.So how can you complain about that even if it took some time.The internet service is as expected or more Their recent roll out of fiber left them unprepared but the issue was resolved and I am very happy.Started with 2 gig service and upgraded to 5 To be honest the two gig service is probably a better deal as you can reliably achieve two gigs consistently 5 gig is questionable but still a good value.I've had the two gig service for 4 months with no issues moving up to the 5 gig this month we will see if it can live up to expectations.I appreciate their services that has brought ultra fast gigabyte internet to the ****** coast without the hassles of the cable company.My bill is $175 less than it was with spectrum and no more stupid add-on fees or required land line, four times faster internet and I cut the cord got and I'm using ********** and extremely happy.My only suggestion would be that they partner with a company like ********** and offer a package.But really not a big deal.Congratulations Ziply !!!