We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Providers.

Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ziply Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.53

    Average of 1,483 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Telisa G

      Date: 02/09/2023

      Telisa G

      Date: 02/09/2023

      The service is the worst. We pay for high speed fiber and don't have service more than we have it. Just had a tech out last week to install everything new. Hoping that would help. No such luck. It's even worse than it was before. Didn't think that was possible. Their costume service is the worst too!! One of them yelled at my husband, gave him the run around and lied to him. 3 phone calls later with BS run around we finally got a tech to come out. Not that that did any good, my husband had to run most of it and uninstall and install things and then when the guy left we still had no service. Why am I wasting my money, we have been with them for so many years it's ridiculous. We should have switched already! We are moving on to anyone else. Do not bother trying to use their services, you'll be highly disappointed!!

      Ziply Fiber

      Date: 02/14/2023

      Well needless to say this is far from an ideal installation and introduction to our company. Thank you for sharing your thoughtful feedback, and naturally, we are here to assist you with any ongoing service-related trouble. While there could be a number of factors resulting in apparently degraded service, we can't confirm what the root cause is without further investigation on our end. Could you please send us an email *************************************** that includes your Ziply account number and full service address? We will be able to get started with that, and hopefully, we can turn this experience around for you.

    • Tracy W

      Date: 02/01/2023

      Tracy W

      Date: 02/01/2023

      A garbage company. Horrible customer service (which must be a deliberate decision, nobody can be this bad by chance). Overpriced too. The last time I had a tech visit for a recurring issue - the tech admitted Ziply is deliberately abandoning customer service for cable customers in order to force customers to choose their streaming. DO NOT BUY ANYTHING FROM THESE FRAUDS!

      Ziply Fiber

      Date: 02/02/2023

      Hi *****. Thank you for providing your feedback. We are more than happy to look into this for you. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns, and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

    • RAJ M

      Date: 01/29/2023

      Great, fast internet service. Affordable **************** is also great!

    • S. G.

      Date: 01/28/2023

      S. G.

      Date: 01/28/2023

      Terrible quality. They shut my service too early and resulted in so much stress. They opened a new account because they messed up on shutting down on the correct date and then they never activated the new service. I have tried at least 10 times over the last 40 days to close that new account and cancel the bill but none of the customer service representatives were able to address it. They also kept saying the issue was addressed, but no I am still getting bills for no service. I ended up paying a bill for an account that never activated and was requested to be closed for 10 times. They are losers and I am doing everything to stop friends and family from using their services.

      Ziply Fiber

      Date: 02/02/2023

      Hi ******, thank you for providing your feedback. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns, and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

      S. G.

      Date: 02/11/2023

      No. Thank you. I already burned 20+ hours on this ridiculous issue. Dont want to spend another minute trying to recover my money.

    • William C

      Date: 01/28/2023

      William C

      Date: 01/28/2023

      Worst customer service iver ever had to deal with. Most people I spoke with cannot help you. Don't waste your time or money. Go with wave broadband. Not to mention it was constantly dropping signal

      Ziply Fiber

      Date: 02/02/2023

      Hi *******, thank you for providing your feedback. We understand your frustration, and were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns, and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

    • Starr G

      Date: 01/26/2023

      From ordering to the tech to the reliability of service, Ziply has been great! Wayyyyy better than the cable service we had before. I recommend fiber over cable to anyone.

    • jim R.

      Date: 01/26/2023

      just starting up there good at what thy do lots of thing's to cover in the winter give them a some time to make a diff then give them a rating.

    • Richard T

      Date: 01/24/2023

      Internet Speeds are FAST and prices are much better than the "Cable Guy". Installation can be a painfull experience but expect it especially if they have to get the fiber from the street to your house. Installers, techs, contractors, utility company, etc etc - they are are lot of moving pieces all dependent on each other and it usually takes longer than you think. But don't give up - the service is worth it but don't cancel your old plan until Ziply is up and running.

    • Scott O

      Date: 01/20/2023

      Scott O

      Date: 01/20/2023

      Ziply internet went down in our neighborhood. Took 7 days of repeat calls and hours on the phone and on-line with various levels of tech support by multiple customers before someone finally fixed the issue. By day 7 we gave up; bought a cable modem, signed up on-line and had it working in a few minutes. Ziply came up shortly after. By then our nextdoor neighbor cancelled and signed up for cable internet. At this point I'm paying for two ISP for redundancy.

      Ziply Fiber

      Date: 01/23/2023

      Hi *****, thank you for providing your feedback. We apologize for the issues you had recently. Were here to help, and would like to connect with you in order to resolve this issue. Please email us at ************************************** with your full name, Ziply account number and a brief description of your concerns, and well get in contact with you as soon as possible. Alternatively, youre welcome to message us on ******** or ******** or dial our traditional customer support line ************ between 8am-10pm PST (M-F) or 8am-6pm PST (Sat-Sun).

    • Billie H

      Date: 01/18/2023

      **************** has been stellar!! So any of the other reviews you may see are probably due to individual personalities involved. I have been nothing but pleased with Ziply service and quality. I might have to agree a bit with ****** since in this day and age we really should have all underground lines with up to date troubleshooting technology. But all in all, Ziply has been great here.

    Ziply Fiber is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.