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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,483 Customer Reviews

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    Review Details

    • Julien S

      Date: 10/11/2024

      I've had the service for less than a month, so far so good. **************** picks up the phone pretty quickly, and you can talk to a real person easily. My speeds are good and the price is affordable. The reps are polite and helpful, and the site is easy to use. They've said they will cover Xfinity's (terrible, avoid!) early termination fee. My only small complaint is that it wasn't very clear as to how to access my account after install was completed. They should probably send you an email with all the details once install is completed. Anyway, would recommend, way better than ********

    • Diana B

      Date: 10/11/2024

      Diana B

      Date: 10/11/2024

      The interaction with customer service was amazing! The agent was cheeful, professional, very well informed, and patient. Highly recommend Ziply customer service agents.

      Ziply Fiber

      Date: 10/23/2024

      Thankyou so much for taking the time to share your feedback! Have a great day, *****! 

    • Dale P

      Date: 10/09/2024

      The representative that I talked with was very polite and pleasant to talk with.

    • Daniel T

      Date: 10/09/2024

      Customer service has become an even more central make-or-break issue for me in these days of artificial intelligence (an oxymoron if ever there was one). Ziply excels on this count and I can always reach a real live human being who is knowledgeable and helpful. What could be better?

    • Julie O

      Date: 10/08/2024

      Julie O

      Date: 10/08/2024

      Ziply Fiber has the best customer service and resolves any issues promptly.

      Ziply Fiber

      Date: 10/23/2024

      We love to see these reviews! Thanks for the shout-out *****!

    • Nancy G

      Date: 10/07/2024

      good service and a pleasant experience with the gal that i spoke to!

    • GLEN F

      Date: 10/06/2024

      The order got completed quickly and the cust. support person "Joy" was very pleasant and it was an enjoyable interaction with her professionalism ability competency and overall niceness , I Much appreciate that.

    • Eric B

      Date: 10/06/2024

      I've found Ziply Fiber to be relatively hassle-free. The price is what they say it will be, without a bunch of hidden fees and taxes. The internet connection is fast and solid.

    • Michael G

      Date: 10/05/2024

      Michael G

      Date: 10/05/2024

      Great service and fast internet. I have interacted with customer service and they are always ready to help.

      Ziply Fiber

      Date: 10/23/2024

      Too bad this site doesn't let us use the BIG thumbs up emoji, because we would! We appreciate the strong review, *******.

    • Phil F

      Date: 10/05/2024

      I have had what is now Ziply Fiber for over 16 years. ******* FIOS built it out, Frontier destroyed it, and Ziply fixed it. It has been rock solid ever since. Every time I contact customer service I am extremely pleased with them. My internet is flawless. I have to remind myself to reboot my router every 6 months just because it is good practice (I was a computer designer/developer for decades. It is smart to do that...no software is perfect.)I tell people they really need to get away from the overpriced and less technically competent ******* machine, but i guess the constant ******* commercials convince people they should not look elsewhere....and guess who is paying for those commercials :-) You can lead a horse to water....etc.

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