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Business Profile

Internet Providers

Ziply Fiber

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Ziply Fiber's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ziply Fiber has 2 locations, listed below.

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    Customer Review Ratings

    4.53

    Average of 1,481 Customer Reviews

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    Review Details

    • Herb T

      Date: 02/23/2025

      Herb T

      Date: 02/23/2025

      Promised monthly agreement was worthless, raised rate after 6 months

      Ziply Fiber

      Date: 03/14/2025

      Hey there **** - we're sorry to hear that we may have let you down. Our monthly pricing is pretty clear and straightforward, and we clearly communicate rate increases in advance of them hitting a bill. Regardless, we want to know where we can improve, and would like to hear more about your billing concerns. Can you please send us an email at ************************************* with your account number, and a reference to this review? We'll assist however we can from there!

    • Yang N

      Date: 02/19/2025

      Yang N

      Date: 02/19/2025

      Efficient, friendly and professional customer service, waiting time is short, clearly and easy communication.

      Ziply Fiber

      Date: 02/25/2025

      We love hearing feedback like this! Thanks ****!

    • Angela P

      Date: 02/19/2025

      Angela P

      Date: 02/19/2025

      Great service. My problem was resolved with no further issues.

      Ziply Fiber

      Date: 02/25/2025

      Thanks for taking the time to leave this review, ******. Glad we were able to help when you contacted us! Have a great day. 

    • Joe M

      Date: 02/16/2025

      You just roll the dice, hang up and get a new one but the girl that helped me was +++++++ awesome. Great experience.

    • Carol R

      Date: 02/16/2025

      Ziply isnt glitch-free but they have the best customer service! Worth going with ********************** for the customer service.

    • Teresa V

      Date: 02/15/2025

      Teresa V

      Date: 02/15/2025

      Wonderful company. Their customer care representatives are the best!! Competitive prices in our area.

      Ziply Fiber

      Date: 02/25/2025

      Glad to have you as a happy customer, ******! Thanks for your awesome feedback!

    • Ron L

      Date: 02/13/2025

      The help I got from the representative was very helpful to solve my problem.

    • Rebeca P

      Date: 02/11/2025

      I have had two interactions with Ziply in the last month. One when the power company cut the cable to my house while working next door. Called and got an appointment for first thing the next morning. It was a big fix because the cable was cut on either side of the trench dug to access power company equipment. But the repairman was friendly and efficient. He checked in with me and explained what he needed to do, Service was up and all has been well since. And then this week I called to get an understandable breakdown of my bill (for employer reimbursement) and in the process got what I called for and a credit on my bill for the next 12 months. The agent was friendly and knowledgeable and got me everything I needed and wanted very quickly.

    • Kathryn K

      Date: 02/08/2025

      Awesome customer support and awesome service. Covers all of my needs perfectly!

    • Sean F

      Date: 01/29/2025

      Sean F

      Date: 01/29/2025

      Good service. The only bad thing is that they try to force customers into autopay by charging a $5 fee for not having it. I hate autopay and will never use it because I need to have control of when I pay my accounts.

      Ziply Fiber

      Date: 02/04/2025

      We understand and appreciate your feedback, ****. Thank you for taking the time to share your thoughts, and leave us a positive review. 

    Ziply Fiber is NOT a BBB Accredited Business.

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