Reviews

This profile includes reviews for Costco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Costco

  999 Lake Dr Ste 200 Issaquah, WA 98027-8982

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  Costco

  3130 Killdeer Ave SE Albany, OR 97322-5359

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  Costco Wholesale

  2820 Independence Dr Livermore, CA 94551-7628

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  Costco Wholesale

  1205 Memorial Pkwy NW Huntsville, AL 35801-5930

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  Costco

  98 Seaboard Ln Brentwood, TN 37027-2930

Review Details

• Review fromCarla B

  Date: 08/06/2023

  1 star
  I've been a member for several years and understand that you're not allowed to share your membership card. This has never been an issue for me because I've never shared my card. My issue is Costco is trying to crack down on those sharing cards - and treating those of us members who have never been a problem like criminals. To get in to shop, I had to show my card and the person asked to see the picture. Not a problem. Then when I was ready to go to self checkout, someone again stopped me and said she had to check my ID. A little annoyed, but I showed it again. Then at the self checkout, they had an employee (why? It's self checkout!) who didn't know what she was doing but wanted to see my ID a third time. At this point they're making me feel like I did something wrong. Then of course, I have to stand in line to leave the store. Why? If you're checking everything everyone is doing - why are there 4 employees need - 3 to check my ID and 1 to check my receipt? They've lost me as a member - and I was a paying member.Plus - their website won't let me change shipping to my zip code - it keeps defaulting to some random zip code and won't let me change it.

• Review fromAaron G

  Date: 08/01/2023

  1 star
  We purchased a washing machine on July 20, 2023. When we placed the order, the order details on the Costco App (Costco Online) stated the installation and delivery would was scheduled for August 1, 2023. We also received an email stating the same. We got to August 1, 2023 and did not receive a phone call or email confirming the delivery. I chatted with a representative who proceeded to tell me that the dates are estimates only and that the washing machine had not even shipped yet. We were here today anticipating a washing machine but, now we need to wait until it is shipped and receive by the delivery company to get a delivery date. This is just wrong. There was nothing that they could do!! Really? You are going without a washing machine for weeks and are anticipating that it will arrive on a specific date and then have to go an shop elsewhere.

• Review fromKay A

  Date: 07/29/2023

  1 star
  I am utterly disappointed in my recent shopping experience with Costco, and it deeply saddens me to write this review as a loyal executive member. The poor installation of the appliance and the lack of satisfactory customer service I encountered left me feeling let down by a company I once held in high regard.I recently purchased a dryer from Costco, and the installation process was an absolute nightmare. The installer appeared to have little regard for the proper procedures, resulting in a shoddy job. It was such a subpar installation that the duct vent actually detached after only one use! This is unacceptable and far below the standards that I had come to expect from Costco.However, the real ordeal began when I reached out to Costco's customer support for help. I was bounced around between various departments, each seemingly more eager than the last to pass off the responsibility. Not once did I feel like my concerns were truly being addressed, but rather that I was being given the runaround. This lack of accountability and evasiveness left me both frustrated and disappointed.I have been a loyal executive member of Costco for years, but this experience has thoroughly soured my opinion of the company. If Costco is unable to stand behind its products and offer a satisfactory solution when things go awry, then they certainly don't deserve my patronage.This experience has been a significant waste of my time, and it is with regret that I must say this will be the last time I shop at Costco. The blatant disregard for customer satisfaction and the sheer lack of integrity are deal-breakers for me. It is disheartening to feel abandoned by a company you trusted for so long.I hope Costco takes this review to heart and makes a concerted effort to improve their installation service and customer support. It would be a shame for others to experience the same letdown that I did.

• Review fromEmily G

  Date: 07/29/2023

  1 star
  They *********** difficult to cancel membership. I tried doing it on the phone , with all pertinent information, only to be told Id have to drive an hour to nearest Costco to cancel.

• Review fromDevora C.

  Date: 07/26/2023

  1 star
  ************ **** location. We are getting harassed. We are being asked to show our cards at the checkout lines aside from showing them to the cashier. There's a lady who is stereotyping customers and will start talking to them in Spanish without asking if they even understand her. She is just assuming they only speak Spanish. When I've talked to her in English, this employee just continues to harass us in Spanish. She keep going around with a scanner to get people's membership information. I do not appreciate being stereotyped or harassed. I've enjoy shopping at this location in the past, but have started having trouble with this the last few times. I've been a member for many years. This is unacceptable and unprofessional of costco to accept this type of behavior from employees.

• Review fromMike D

  Date: 07/25/2023

  1 star
  Battery warranty is prorated now when it had a three year warranty free exchange don't buy there battery you get scammed rip-off

• Review fromJeffrey K

  Date: 07/20/2023

  5 stars
  I had a wonderful experience with the Eyeglass Center at the ****** Costco store. I worked with **** who was professional, friendly, and extremely helpful. I had to change my order the following day and **** went above and beyond to help with my request. Initially, I thought that the new request was too late to be processed, but **** was able to work some magic and tracked me down later that day. It was a pleasure to work with someone that takes pride in their work and cares about her customers.

• Review fromCrystal C

  Date: 07/16/2023

  1 star
  Being a member for over 9 years this is the first time I ever had a problem with them. As a family of 8 I shop there a lot and I am considering not renewing my membership in a few months. I bought a bestway pool that was on sale for $150 off. Which brought my total to ****** because I also bought a chicken. The pool was originally ******. And it came out to ****** plus tax. The next time I went they had 2 signs up with the pool, one for 150 off and the other of 499.99(or ******) so I went to price match it. The lady when price matching gave me about 368$ back. She looked over the receipt and just said I got a good deal. They next time I went to Costco my membership had a block and they told me I had to pay about 368$ back. I was there for over an hour with my food and with my 6 kids and all my food waiting to get this figured out, they called an auditor, who is the one who put the block and said I need to pay back the 150$ coupon plus tax. One lady didnt like that and says I only should be getting a price match of $40 only. Everyone put their opinion in and no one could agree or figure out how much I should pay back. I left because the auditor was not there and no one could agree on how much I needed to pay back. The system had done an error and it was somehow my fault, I was told I get a call back and I never did. I called a couple of times and never got called back. I went in a week later and again was there for close to a hour trying to figure this out! The same lady that said I should only get $40 from the price match said they same thing again. I lost so much time and was ripped off. How is the difference between the pool of ****** to ****** a difference of 40$ back. She kept explaining that because of tax and she has done this before, but when she would talk about how much I get back nothing is plus tax. I am a mom of 6, and it was not my fault the system made a mistake, I lost over 2 hours trying to get this solved and only got the price match of $40.

• Review fromsally b

  Date: 07/15/2023

  1 star
  I shopped at Costco and a few days later received an email from them. A survey about my visit. After completing the survey I could choose a free gift just pay shipping. I chose bamboo sheets. I paid ***** shipping. Two weeks later my account was charged ******. I called and was told I had agreed to a two week trial after which I would be charged for the sheets! What a scam!!

• Review fromdennis d

  Date: 07/12/2023

  2 stars
  Costco is checking people in buy making us show our card . They then recheck it at ck out for the picture. So why do they not look at the photo when they ck us in: instead of waiting to catch cheaters at the ck out. Obviously they want the people whos membership have lapsed to have to renew prior to paying for their goods. A little sketchy but I get the business angle to get people to renew, but Costco can just verify pictures on the way in and then if you people in you can still capture the revenue (renewal fees) before we can pay. This is not considerate or kind in any way to the customer or the public. Your customers are the only thing your business actually has in order to provide yourselfs and your employees the quality of life you are living.