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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 553 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reviewed my Consumer Reports and noticed that there was an inaccurate accounts on my credit report *************************** have assumed a vital role and have a responsibility to report Consumer information to the best of their ability with Maximum Accuracy. I contacted the credit bureaus and asked for them to investigate & remove the inaccurate account from my consumer report that they are illegally reporting and I requested specifically the alleged original application bearing my signature they have not been able to provide such proof to me. This is a violation of the Fair Credit Reporting Act, and this disputed item may not appear on my credit report if it cannot be supported by any evidence or proof.

      Business Response

      Date: 08/07/2024

      Please see attached.

    • Initial Complaint

      Date:07/21/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original creditor *** Communications accepted payment in April 2020 for my debt in the amount of $192 with the agreement of removing this debt from my credit report as a goodwill deletion, however CONVERGENT OUTSOURCING the collection agency has failed to remove this collection from my account which has negatively impacted the way creditors see me.

      Business Response

      Date: 07/31/2024

      Please see attached file.

      Customer Answer

      Date: 08/07/2024

       
      Complaint: 22020457

      I am rejecting this response because the response provided by Transworld as they failed to review the original complaint in detail. My request was to delete the derogatory **** from my credit report from a closed paid account on shown on my FICO report as a agreement of this deletion took place in April of 2020 when I paid off the balance of $192. ********************* used this opportunity to harass me about a later account that is not in question during my original complaint, therefore it should be the responsibility of Convergent Outsourcing Inc to reply to my request of deleting my previous history with them in April 2020. For your records I am added proof of payment and what appears on my credit report in hopes you can continue to advocate a resolution with the original creditor and/or the original debt collector Convergent Outsourcing.

      Sincerely,

      *****************************

      Business Response

      Date: 08/26/2024

      Please see attached file.

      Customer Answer

      Date: 08/26/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******************** I do not have a contract with Convergent Outsourcing, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/29/2024

      Please see attached.

      Customer Answer

      Date: 08/06/2024

       
      Complaint: 22016633

      I am rejecting this response because:

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November 2023 I noticed an overdue account on my credit report from ******** I notified them that it was fraud, yet ******* still sold my information about this debt that is fraudulent. I am receiving calls about paying this debt that is not mine. I have never had an account with ******* and this was opened under my maiden name. I have legally changed my name since 2022 and this account was opened 2023. Additionally this account was opened with a Norcross address where my mother lives. I have never lived in that address and I haven't lived with her since 2020. I have been trying to work with ******* but they are such a pain to work with. This company should not have this information. I have been an **** customer since 2017 and have paid my bill every month.

      Business Response

      Date: 07/26/2024

      Please see attached file. 

    • Initial Complaint

      Date:07/09/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing urgently to address inaccuracies on my credit report due to the disclosure of my personal information to credit bureaus, which has caused significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy and expect my information to be treated confidentially.Additionally, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.The discrepancies associated with CONVERGENT OUTSOURCING have negatively impacted my financial standing and need immediate correction.Moreover, compliance with 15 USC 1666(b) is crucial, as it prohibits creditors from treating credit card payments as late under specific conditions.For your reference, my account details are:Account Number: *************I request a thorough review of my account, immediate correction of the credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated.Sincerely,*******************

      Business Response

      Date: 07/12/2024

      Please see attached.

    • Initial Complaint

      Date:06/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Convergent Outsourcing Inc. I do not have a contract with the Convergent Outsourcing Inc. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/09/2024

      Please see attached file. 

    • Initial Complaint

      Date:06/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CONVERGENT OUTSOURCING. I do not have a contract with CONVERGENT OUTSOURCING. They did not provide me with the original contract as I requested.

      Business Response

      Date: 06/24/2024

      Please see attached.

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt convergent outsourci I all already paid this

      Business Response

      Date: 06/06/2024

      Please see attached.

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Will not tell me what this supposed collection how much it is it for which company it is from. Very rude Lawyer said see you in court and hung up on me. That was on May 9th. Today May 15th refused to give me any information because he said my file was sealed and are taking me to court because I was disrespectful to so called Lawyer. No customer service skills what so ever. This company is scamming people and using scare tactics.

      Business Response

      Date: 05/22/2024

      Please see attached file

    • Initial Complaint

      Date:05/11/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CONVERGENT OUTSOURCI. I do not have a contract with CONVERGENT OUTSOURCI. They did not provide me with the original contract as requested.

      Business Response

      Date: 05/28/2024

      Please see attached.

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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