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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 550 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Iam not liable for this debt with jpmcb card services and 1 don't have contract with convergent. They provide me with the original application I like I asked.

      Business Response

      Date: 05/14/2024

      Please see attached.

    • Initial Complaint

      Date:05/04/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with convergent outsourcing I do not have a contract with the collection agency convergent outsourcing, they did not provide me with the original contract as requested

      Business Response

      Date: 05/13/2024

      Please see attached file.

    • Initial Complaint

      Date:04/27/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Convergent Outsourcing has false contact information. Every time I place a call with the number listed no one answers and the line just sits in silence. Businesses should have reasonable active contact numbers so people can communicate especially when the company is a known debt collector. Something needs to be done. We have questions and concerns. Id like to have a good will deletion for my credit but no one answers. Account has been paid in full over 2 years ago.

      Business Response

      Date: 05/07/2024

      Please see attached file.

      Customer Answer

      Date: 05/07/2024

       
      Complaint: 21634201

      I am rejecting this response because you guys bought the debt from the company. I paid the debt in full to which you were supposed to relay the account information to Sprint. So to say you have nothing to do with how this affects my credit is incorrect. You had the power to relay to the company that I paid that account in full and you did not do so. I called Sprint to directly to see if they can resolve the issue, and they said once they sell the debt, it is up to you guys to update the account. ****


      Sincerely,

      Tajau Franklin ****

      Business Response

      Date: 05/22/2024

      Please see attached file.

      Customer Answer

      Date: 05/22/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **********************

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 9, 2024 I sent a certified letter to the credit bureaus certified number is: EXPERIAN - 9589 0710 5270 1228 8326 47 EQUIFAX - 9589 0710 5270 1228 8326 30 TRANSUNION - 9589 0710 5270 1228 8326 54 Also on March 8, 2024 I sent a second certified letter to the credit bureau, certified number is:EXPERIAN - 7021 0950 0002 0348 2779 EQUIFAX - 9589 0710 5270 0997 9470 40 TransUnion was still conducting their investigation from February.The credit bureaus stated account name and account number:MIDLANDCRE - *********PORTFOLIO - COMEN-**************LVNV FUNDING LLC - ************ SPRINGOAKCAP - 7062****CREDIT COLL - 8812****NATLCRSYS - 37886**was properly investigation, but how is that possible? If the open date is an accurate, the date less active is an accurate end date last report it is not accurate. This is grounds for removal. They also are violating my rights under 15 U.S.C 1681 section 604A section 2: The law clearly states a consumer reporting agency cannot furnish a account without my written instructions. I havent given these accounts written permission to furnish these accounts on my credit report as well.They are also in violation of 15 U.S.C 1681 section 602A states I have the right to privacy.Another violation they are infringing upon is: 15 U.S.C 1692C ( C ): that law clearly states If a consumer notifies a debt collector that the consumer refuse to pay a debt the debt collector must cease all communications15 U.S.C 1692B Section 5: States, not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.

      Business Response

      Date: 04/29/2024

      Please see attached.

      Customer Answer

      Date: 04/29/2024

      Hello the info in the previous response was stated clear of the accounts that are reporting on my credit files.

      On February 9, 2024 I sent a certified letter to the credit bureaus certified number is: EXPERIAN - 9589 0710 5270 1228 8326 47
      EQUIFAX - 9589 0710 5270 1228 8326 30
      TRANSUNION - 9589 0710 5270 1228 8326 54


      Also on March 8, 2024 I sent a second certified letter to the credit bureau, certified number is:
      EXPERIAN - 7021 0950 0002 0348 2779
      EQUIFAX - 9589 0710 5270 0997 9470 40 
      TransUnion was still conducting their investigation from February.


      The credit bureaus stated account name and account number:
      MIDLANDCRE - *********
      PORTFOLIO - COMEN-**************
      LVNV FUNDING LLC - 546645113910
      SPRINGOAKCAP - 7062****
      CREDIT COLL - 8812****
      NATLCRSYS - 37886**
      was properly investigation, but how is that possible? If the open date is an accurate, the date less active is an accurate end date last report it is not accurate. This is grounds for removal. They also are violating my rights under 15 U.S.C 1681 section 604A section 2: 


      The law clearly states a consumer reporting agency cannot furnish a account without my written instructions. 


      I havent given these accounts written permission to furnish these accounts on my credit report as well.


      They are also in violation of 15 U.S.C 1681 section 602A states I have the right to privacy.


      Another violation they are infringing upon is: 15 U.S.C 1692C ( C ): that law clearly states If a consumer notifies a debt collector that the consumer refuse to pay a debt the debt collector must cease all communications


      15 U.S.C 1692B Section 5: States, not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt.

      Any additional information needed would have to be in another response.

      Customer Answer

      Date: 04/29/2024

      Hello as stated in my previous response I will have to update more info on another response to you all, to add all necessary information.

      Customer Answer

      Date: 04/29/2024

      Proof of residency and identification is included in the attachments. Thank you and please feel free to let me know if there is anything else needed from me.

      Customer Answer

      Date: 04/29/2024

      Proof of residency and identification is included in the attachments. Thank you and please feel free to let me know if there is anything else needed from me.

      Business Response

      Date: 05/21/2024

      Please see attached file. 

    • Initial Complaint

      Date:04/14/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with this Business , nor I have done a Business with them.

      Business Response

      Date: 04/18/2024

      Please see attached file.

    • Initial Complaint

      Date:04/12/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Sprint. I do not have a contract with Convergent Outsourcing, they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/25/2024

      Please see attached.

    • Initial Complaint

      Date:04/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* I do not have a contract with Convergent Outsourcing they did not provide me with the original contract as I requested

      Business Response

      Date: 04/19/2024

      Please see attached

    • Initial Complaint

      Date:03/29/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with CONVERGENT OUTSOURCING, I do not have a contract with CONVERGENT OUTSOURCING they did not provide me with the original contract as I requested.

      Business Response

      Date: 04/15/2024

      Please see attached.

    • Initial Complaint

      Date:03/27/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****************************** I do not have a contract with Convergent Outsourcing Inc. They did not provide me with the contract as I requested

      Business Response

      Date: 04/12/2024

      Please see attached file.

    • Initial Complaint

      Date:03/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with credit one bank and I don't have contract with ****************. they did not provide with the original application I asked.

      Business Response

      Date: 04/05/2024

      Please see attached.

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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