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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 550 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with sprint and do not have a contract with convergent. They do not provide me with the orginial application like I asked. this account is fraudulent and *********** wont remove it

      Business Response

      Date: 08/11/2022

      Dear ******************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

      Customer Answer

      Date: 08/11/2022

       
      Complaint: 17682144

      I am rejecting this response because:

      in accordance with the Fair Credit Reporting act Convergent Account #T-87970711  , has violated my rights.

      15 ********** section 602 A. States I have the right to privacy.

      15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions

      15 U.S. Code ****c2 - Block of information resulting from identity theft (a)Block Except as otherwise provided in this section, a consumer reporting agency shall block  the reporting of any information in the file of a consumer that the consumer identifies as  information that resulted from an alleged identity theft, not later than 4 business days after the  date of receipt by such agency of(1)appropriate proof of the identity of the consumer;(2)a copy  of an identity theft report;(3)the identification of such information by the consumer; and(4)a  statement by the consumer that the information is not information relating to any transaction by  the consumer.
      Failure to comply to request


      15 U.S. Code ****o -Civil liability for negligent noncompliance(a)In 
      general Any person who is negligent in failing to comply with any requirement imposed under  this subchapter with respect to any consumer is liable to that consumer in an amount equal to the  sum of(1)any actual damages sustained by the consumer as a result of the failure; and(2)in the  case of any successful action to enforce any liability under this section, the costs of the action  together with reasonable attorneys fees as determined by the court.


      Sincerely,

      *******************************


      Business Response

      Date: 08/23/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/05/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      COMPANY REPORTING ********* ID FRAUD ACCOUNT NOT MINES, $479.00, ACCOUNT# UNKNOWN, ACCOUNT OUTDATED REPORTING ON "CRA" SINCE 12/2018, FORMAL COMPLAINT FILED WITH THE FEDRAL COMMUNICATION COMMISSION" 8/5/2022, ..

      Business Response

      Date: 08/11/2022

      Dear ****************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1666B: A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

      Business Response

      Date: 08/10/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/04/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When applying for something in my name last April, I got denied. When I was provided a copy of my credit report, I saw things on there that were inaccurate. Inquiries and tons of addresses that are not mine were on my report as well as accounts that I never opened. I have contacted the creditors to make them aware of the breach. I also found this account that I believe not mine:Acct name: CONVERGENT OUTSOURCING (Original Creditor: ******* NATURAL GAS)acct no. *******date opened 04/01/2020 balance $532.00 I am not liable for this debt and I do not have a contract with:Company: CONVERGENT OUTSOURCING Address: ************************************************* Tel No: ************** Police Report and FTC Affidavit are attached with this complaint together with dispute letter sent to ***********. I also filed complaints thru CFPB. Any questions or concerns I can be reached at ****************************************************** and email at [email protected] need a response from the company.

      Business Response

      Date: 08/09/2022

      Dear **************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.c **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer;(2)not state that such consumer owes any debt;(3)not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information;(4)not communicate by post card;(5)not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and (6)after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorneys name and address, not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to communication from the debt collector.

      Business Response

      Date: 08/10/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

      Customer Answer

      Date: 08/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.CONVERGENT OUTSOURCING ACCT #:8610**** BAL. $0.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 08/17/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U. S. C. **** Section 602 A states I have a right to privacy 15 U.S.C **** Section 604 A Section 2 states a consumer reporting agency cannot furnish a account without my written instruction 15 *********** Communication in connection with debt collection (a) Communication with the consumer generally Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

      Business Response

      Date: 08/12/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


    • Initial Complaint

      Date:08/02/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states consumer reporting agency cannot furnish a account without my written instructions 15 *********** Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

      Business Response

      Date: 08/10/2022

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint. Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.


      Respectfully submitted,

      *************************
      Consumer Affairs Advocate

    • Initial Complaint

      Date:08/01/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with sprint and do not have a contract with convergent. They do not provide me with the orginial application like I asked.

      Business Response

      Date: 08/08/2022

      Dear Mr. *********************** responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    • Initial Complaint

      Date:07/29/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below.CONVERGENT OUTSOURCING ACCT #: ******** BAL. $1,299.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

      Business Response

      Date: 08/08/2022

      Dear **************,

      Because responses are publicly posted on the BBB website, Convergent Outsourcing Inc.has drafted a detailed response that has been uploaded on the website to address your concerns provided in the complaint.  Please review the uploaded document for further information.

      If we can be of further assistance, please dont hesitate to contact us at the contact information provided on the uploaded response.   


      Respectfully submitted,

      *******************
      Consumer Affairs Manager

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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