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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 536 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/17/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NOT LICENSED TO COLLECT OR TRANSACT COLLECTION BUSINESS IN MY STATE. LICENSE TO COLLECT SHOULD BE ACTIVE NOT IN PROCESS OR PENDING APPLICATION! I am not liable for this alleged debt or account. This company still reporting inaccurate information on my consumer credit report. I don't have any contract with this collection agency "Convergent Outsourcing Inc" I have previously requested proof and documentation bearing my signature. Wheres the proof that I had a legal obligation to pay this company?Your continued derogatory reporting of this alleged account in my credit report is a form of punishment and hurts my chances of improving my living situation. CORRECT THIS REPORTING IMMEDIATELY. DELETE this account from my credit report.

      Business Response

      Date: 11/27/2023

      Please see the attachment.

    • Initial Complaint

      Date:11/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** section 602 A states I have the right to privacy.15 USC **** section 604 A Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions.15 USC ****C: Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt.15 U.S. Code ****b section 5 states: (5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; 15 U.S. Code ****b section 2: not state that such consumer owes any debt;15 U.S. Code ****b section 4: not communicate by post card;

      Business Response

      Date: 11/16/2023

      Please see attached.

    • Initial Complaint

      Date:11/05/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ******* Wireless. I do not have a contract with Convergent Outsourcing Inc. They did not provide me with the original contract as I requested.

      Business Response

      Date: 11/08/2023

      Please see attached.

      Customer Answer

      Date: 11/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      Natalia 

      Customer Answer

      Date: 11/15/2023

      I saw the business reply. However, I do not understand why I was never contacted by TSI and why Convergent is still claiming that they own it. 

      I contacted Convergent on Monday and I was told that the dispute is valid and the account was closed. I went to 2 ******* stores (as I was told) to get the final bill but the system showed the debt and the account was locked.

      I called ******* on Tuesday morning and I was told that ********************** owns the debt. 

      I do not understand why there are so many accounts involved and how TSI responded to the complaint. Could you please advise what the next steps should be?

      Thank you for your time.

      *******

      Business Response

      Date: 11/17/2023

      Please see attached.

      Customer Answer

      Date: 11/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:11/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint against CONVERGENT OUTSOURCING located in ******, **. This company has repeatedly violated my consumer rights under the Fair Debt Collection Practices Act and has caused me much unnecessary financial AND mental distress. For starters, they're reporting an erroneous & unverifiable collection account on all 3 of my credit reports, TRANSUNION, EXPERIAN AND EQUIFAX and not to mention an account in which I've asked for proof of claim and in which they have refused to validate per my request under the Fair Debt Collection Practices Act. Despite my efforts to resolve this unfortunate nightmare for nearly a year now, CONVERGENT OUTSOURCING has completely ignored my communications and legal submissions to remove this inaccurate information from my credit reports. I am well aware of the many, many other complaints filed against this

      Business Response

      Date: 11/15/2023

      Please see attached.

    • Initial Complaint

      Date:10/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* Wireless, through Convergent Outsourcing, has attempted to collect on an alleged $8k debt owed to my client Mr. ************************** ******* alleges that ******************** owes this debt from an accumulation of costs/expenses from August 1, 2022, through December 31, 2022. ******************** has at all times been current on his ******* Wireless bill. My office has attempted to dispute this debt with Convergent Outsourcing but received no responsive communication. Instead, Convergent sold the debt to another company, I.C. ************* who is now also trying to collect on the debt. My office, on behalf of ********************, has also disputed the debt with all three credit reporting bureaus. To date, no corrective action has been taken by *******, Convergent, or IC ************ ******************** does not, and has never, had an account open with ******* under the alleged account number and would not incur the debts alleged. Convergent, *******, and now I.C. Systems has ignored all attempts to resolve this matter and their failure has negatively impacted my client's credit report and debt/income ratios. Collection should cease immediately, Convergent should be penalized for selling the debt to I.C. Systems, and ********************' credit score should be restored to its pre-collection status.

      Business Response

      Date: 11/01/2023

      Please see attached.

      Business Response

      Date: 11/01/2023

      Please see attached,

    • Initial Complaint

      Date:10/30/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable nor responsible for this debt with Convergent Outsourcing Inc, I do not have a contract with Convergent Outsourcing Inc, they did not provide me with the original contract as requested

      Business Response

      Date: 11/03/2023

      Please see attached.

    • Initial Complaint

      Date:10/22/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with PSE&G, I dont not have a contract with CONVERGENT OUTSOURCING INC., they did not provide me with the original contract as required.

      Business Response

      Date: 10/24/2023

      Please see attached.

    • Initial Complaint

      Date:10/12/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a formal complaint that Convergent Outsourcing Account# ******** has been reporting inaccurate and incomplete account information to my credit file. I am distressed that Convergent Outsourcing have included the referenced inaccurate information on my credit profile. Convergent Outsourcing have failed to maintain reasonable procedures in their operations to assure maximum possible accuracy in the credit information they report. This account has been paid in full and should not be reflecting negative on my credit files. I am maintaining a careful record of my communications with you for the purpose of filing a complaint to the *** if the non-compliance continues. Like, Wenger ** ****************** No. 95-6445 (C.D.Cal. No** 14,1995), Convergent Outsourcing may be liable for your willful non-compliance. Credit reporting laws ensure that bureaus report only 100% accurate credit information. Every step must be taken to assure the information reported is completely accurate and correct. The following information therefore needs to be reinvestigated. I respectfully request to be provided proof of this alleged item, specifically the original application, contract, note or other instrument bearing my signature. Failing that, the items must be deleted from the report as soon as possible. Under federal law, you have 30 days to complete your reinvestigation. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested as well. I do not validate this debt. Therefore, the following accounts must be deleted from my report. Failure to respond satisfactorily with deletion of the above referenced account and a free copy of my report after the changes have been made will result in the above actions being taken against your company. This account is inaccurate under 15 U.S.C. ****g validation of debt. Please expedite the removal.

      Business Response

      Date: 10/18/2023

      Please see attached.

      Customer Answer

      Date: 10/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with SELF FINANCIAL *** / *** . I do not have a contract with SELF FINANCIAL *** / **** They did not provide me with the original contract requested as requested ***************************************************************************** **************

      Business Response

      Date: 10/16/2023

      Please see attached file. 

    • Initial Complaint

      Date:10/02/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with T Moblie ***. I do not have a contract with Convergent Outsourcing INC. They did not provide me with the original contract as I requested.

      Business Response

      Date: 10/04/2023

      Please see attached.

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

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