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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 548 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute a collection account that ***************************** has placed on my credit report. I believe that this account is inaccurate and violates the Fair Credit Reporting Act (FCRA) in the following ways:Unknown account: 15 U.S.C. ********************* information: 15 U.S.C. 1681e(a)(2)No verification: 15 U.S.C. 1681e(a)(5)Statute of limitations: 15 U.S.C. 1681c(a)(1)Failure to investigate disputes: 15 U.S.C. 1681i(a)(1)(A)Furnishing inaccurate information: 15 U.S.C. 1681g(a)Engaging in unfair and deceptive practices: 15 U.S.C. 1681e(c)

      Business Response

      Date: 10/04/2023

      Please see attached.

      Customer Answer

      Date: 10/06/2023

       
      Complaint: 20679047

      I am rejecting this response because:

      Unknown account: 15 U.S.C. 1681e(a)(3)
      Inaccurate information to include dates: 15 U.S.C. 1681e(a)(2)
      No verification of orginal contract with signature: 15 U.S.C. 1681e(a)(5)
      Statute of limitations: 15 U.S.C. 1681c(a)(1)
      Furnishing inaccurate information: 15 U.S.C. 1681g(a)
      Engaging in unfair and deceptive practices: 15 U.S.C. 1681e(c)

      Sincerely,

      ***************************

      Customer Answer

      Date: 10/21/2023

      I am writing to file a complaint against Convergent Outsourcing, **** (COI) and new account holder ********** Systems for attempting to collect on a debt that is past the statute of limitations (Section 1692c(2)(B)). The debt in question is a ******** account bill close date was10/18/2017. The Virginia statute of limitations for debt collection in my state is three years, so this debt is now uncollectible. The violation code for debt collection without validation or investigation is Section 809(a)(1) of the Fair Debt Collection Practices Act (FDCPA).  

      Prior to my BBB complaint on 9/30/2023. There was no validation on investigation by the Convergent Outsourcing or ********** Systems who acquired this account on  8/19/2023 prior to them putting this on my credit report. The violation code for collection companies that fail to notify you is Section 809(a)(1) of the Fair Debt Collection Practices Act (FDCPA). This section requires debt collectors to provide consumers with a written validation notice within five days of their first communication with the consumer.

      I am requesting that the Better Business Bureau reinvestigate this matter and take appropriate action against ********** Systems. I am also requesting that ********** Systems cease and desist from contacting me about this debt. I would also like them to remove the debt from my credit report.

      Thank you for your time and attention to this matter.


      Sincerely,

      **********************************

    • Initial Complaint

      Date:09/29/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with sprint and do not have a contract with convergent outsourcing. They did not provide me with the original application like i asked

      Business Response

      Date: 10/06/2023

      Please see attached.

      Customer Answer

      Date: 10/07/2023

       
      Complaint: 20674716

      I am rejecting this response because:

      1) No contract between the dejure man , I ************************* and the CORPORATE ENTITY  CONVERGENT OUTSOURING 

      2) No Delegation of authority  contract showing transfer of debt to CONVERGENT OUTSOURING

      3) No proof of contract between original creditor: SPRINT   and dejure  live man *************************

      4) Company did not provide detailed method of validation 

      5) Company CONVERGENT OUTSOURICING  has not shown proof of ownership nor interest in alleged debt

      6) CONVEGENT OUTSOURCING  is FRADULENT AND MISRESPRESENTING  AND SUBJECT TO CLAIM OF INJURY to Live man ************************* for continued malicious FRAD
      Sincerely,

      *************************, live man, dejure capacity

      UCC ***** ALL RIGHTS RESERVED

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with ******* Wireless. I do not have a contract with Convergent Outsourcing Inc. They did not provided me with the original contract as requested.

      Business Response

      Date: 10/11/2023

      Please see attached.

    • Initial Complaint

      Date:09/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      5 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c, a debt collector cannot communicate with a consumer in connection with the collection of any debt without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction.

      Business Response

      Date: 09/29/2023

      Please see attachment

    • Initial Complaint

      Date:09/17/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since I don't have a contract with Convergent Outsourcing Inc and they didn't give me the original contract as I requested, I am not responsible for this debt with ******* Communications.

      Business Response

      Date: 09/20/2023

      Please see attached.

    • Initial Complaint

      Date:09/15/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not have a contract with Midland Credit Convergent Outsourcing Inc, and they did not give me the original contract as I had requested, so I am not responsible for this debt with ******* Communications.

      Business Response

      Date: 09/20/2023

      Please see attached.

    • Initial Complaint

      Date:09/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with SPRINT. I do not have a signed contract with the collection agency, and they did not provide me a copy of the original contract as requested. I demand this account be removed from credit report.

      Business Response

      Date: 09/21/2023

      PLease see attached.

      Customer Answer

      Date: 09/21/2023

       
      Complaint: 20606145

      I am rejecting this response because:

      This accounts balances on the phones, as shown in validation, was to be transferred to ******** during a contract buy-out and stopped being my responsibility when I agreed to switch carriers. 

      Please correct your records within 30 calendar days and respond with said correction by the end of the 30 calendar days. 

      Sincerely,

      *********************************

      Business Response

      Date: 10/05/2023

      Please see attached.

      Customer Answer

      Date: 10/13/2023

       
      Complaint: 20606145

      I am rejecting this response because:

      I do not have a signed contract with TSI bro *********************** and am not liable for any debt they claim to have for me. 

      this debt belongs to ******** and was made clear to Sprint when they were told of my carrier switch. 
      Sincerely,

      *********************************

    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with xfinity mobile,i do not have a contract with convergent outsourci they did not provide me with the original contract as i requested

      Business Response

      Date: 09/08/2023

      Please see attached.

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pursuant to 18 us 8, I owe no debt, this company is violating my consumer right to privacy pursuant to 15 usc **** b 2 company has also No permission to report anything using my info pursuant to 15 usc **** In accordance with the Fair Credit Reporting act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC ****.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the American credit acceptance Midland credit Navy fed Ally Jpmcd Tbom milestone ********************** one 1st progress 15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (a)(5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Last 4 of social is **** birth 12/8/1984

      Business Response

      Date: 09/14/2023

      Please see attached.

    • Initial Complaint

      Date:08/31/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      am not liable for this debt with sprint, I do not have a contract with Convergent Outstanding , they did not provide me with the original contract as i requested

      Business Response

      Date: 09/12/2023

      Please see attached.

      Business Response

      Date: 09/12/2023

      Please see attached.

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

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