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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 530 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/17/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Sprint. I do not have a contract with Convergent Outsourcing Inc they did not provide me with the orginial contract as requested.

      Customer Answer

      Date: 08/23/2023

      Please disregard this dispute for Conergiant Outsourcing this account is no longer on my credit report. *********************************ogsc="rgb(50, 51, 56)" style="color: rgb(50, 51, 56); margin: 0px; padding: 0px; font-size: 12pt; font-family: Roboto, serif, EmojiFont; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line-height: inherit;">

  • Initial Complaint

    Date:08/15/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with sprint and do not have a contract with convergent outsourcing. They did not provide me with the orginial application like I asked.

    Business Response

    Date: 09/01/2023

    Plese see attached.

  • Initial Complaint

    Date:08/15/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    TXU Energy has falsely provided my personal information to Convergent Sonar(Outsourcing) collection agency and they have placed an erroneous collection for $2,620.86 on my Experian and Transunion credit reports. I have filed an FTC complaint (report # *********) and contacted both Convergent Sonar and TXU Energy but they refuse to remove the erroneous collection from my reports. Convergent Sonar(Outsourcing) collection agency has illegally harassed me on multiple occasions in which I have proof and evidence of so I will also be contacting my lawyer and the Attorney General regarding this issue as I want a resolution to this matter as soon as possible. Account number: ************

    Business Response

    Date: 08/29/2023

    Please see attached.

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called to set up a payment plan of $200 since that is what I could afford and because I could not do $500 dollars a month they said that if It is not paid in full then when they sell the account it would still go to collections. Then I said I cannot pay the amount and she said ok well I will note it as a refusal to pay. I have never missed a payment with ******* ever in 9 years and when I changed companies due to their overbilling me for over 2years. My final bill was sent to these people.

    Business Response

    Date: 09/01/2023

    Please see attached.

    Customer Answer

    Date: 09/02/2023

    I accept the fact that it is closed I found a way to pay the bill, however I want to note they were dishonest and the money ultimately went to ******** I want nothing but to say that this company uses bullying and fear tactics with lying and little concern for the consumer. Even If you are trying to pay your bill. 

  • Initial Complaint

    Date:08/12/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ************* I do not have a contract with Convergent Outsourcing Inc, they did not provide me with the original contract as I requested. Correction to my credit report.

    Business Response

    Date: 08/22/2023

    Please see attached.

  • Initial Complaint

    Date:08/10/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i am not liable for this debt with SPRINT, i do not have a contract with CONVERGENT OUTSOURCING inc, they did not provide me with the original contract as i requested

    Business Response

    Date: 08/16/2023

    PLease see attached.

    Customer Answer

    Date: 08/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:08/09/2023

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    15 U.S.C **** section 602 A. states I have the right to privacy 15 U.S.C **** section 604 A section2: it also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

    Business Response

    Date: 08/11/2023

    Please see attached.

    Customer Answer

    Date: 08/18/2023

    Fingerhut has inaccurate information on my credit report I never applied for this company back in 2017 (NameDelicia Johnson 

    D.o.bmarch 22 1993 

    address ***** ******** ****** ** 48091

    Ssn ***********

    contact me *************

     

     

     

     

    Customer Answer

    Date: 08/21/2023

    I receive an email respond to verify myself regarding to complaints wasnt enough information I am ******* *************************** I have a few list of complaints and I am not reliable to these debt Equifax has on my credit. they havent provided me with the original application as I asked  

     

    Name ******* ****** Johnson 

    D.O.B March 22,1993

    SSN378/15/2072

    Address ***** ******** ****** ** 48091

  • Initial Complaint

    Date:08/09/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with Convergent Outsourcing Inc. I do not have a contract with Convergent Outsourcing Inc they did not provide the original contract as i requested.

    Business Response

    Date: 08/11/2023

    Please see attached.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******** the original ****** has since came on Better Business Bureau in June and cleared this account as a courtesy and convergent outsourcing does not want to remove. It continues changing the date to **** date so that I can stay on my credit longer. Ive sent them proof I sent them the letter and they still will not remove it. This is wreaking havoc on my chances of buying a home being that the situation is what it is. I have been trying to get this taken care of for years they have not even thought of contacting ******* to see that this has been removed.

    Business Response

    Date: 08/10/2023

    Please see attached.

  • Initial Complaint

    Date:08/07/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not realiable for this debt with *** communication , I do not have a contract with convergent outsourcing , they did not provide me with the original contract as requested!

    Business Response

    Date: 08/24/2023

    Please see attached.

    • Convergent Outsourcing Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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