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Business Profile

Collections Agencies

Convergent Outsourcing Inc

Headquarters

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for Convergent Outsourcing Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Convergent Outsourcing Inc has 25 locations, listed below.

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    Customer Complaints Summary

    • 534 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the this debt with Convergent Outsourcing, I do not have a contract with them, they did not provide me with the original contract as requested.

      Business Response

      Date: 09/06/2023

      Please see attached.

    • Initial Complaint

      Date:08/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C **** section 602 A. States I have the right to privacy.15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions 15 U.S.C ****c. (a) (5) Section States: no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 09/08/2023

      Please see attached.

    • Initial Complaint

      Date:08/27/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 U.S.C. **** section 602 A. states I hvae the right to privacy.15 U.S.C. **** Section 604 A. Section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions 15 U.S.C. 1692C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C. 1692B not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and

      Business Response

      Date: 09/01/2023

      Please see attached. 

    • Initial Complaint

      Date:08/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not reliable for this debt with ******* mobile, I do not have a contract with convergent outsourci, they did not provide me with the original contract as I requested.

      Business Response

      Date: 08/25/2023

      Please see attached.

    • Initial Complaint

      Date:08/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      15 usc **** section 602A. States i have the right to privacy. 15 usc **** section 604A. section 2 It also states a consumer reporting agency cannot furnish a account without my written instructions. 15 usc 1692C. Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction a debt collector may not communicate with a consumer in connection with the collection of any debt. 15 usc ****b- Permissible purposes of consumer report. 15 usc ****s-2 Responsibilities of furnishers of information to consumer reporting agencies. 15usc6801, 15usc6802, 15usc1692

      Business Response

      Date: 08/30/2023

      Please see attached.

    • Initial Complaint

      Date:08/22/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint because this random company is trying to collect money from me and is reporting this debt to the credit bureaus. I never gave them permission which is a violation and defamation of character. A legal contract is when both parties participate and I did not participate in any contract with this company. I am demanding they remove this account or I will take this into further matters and be compensated ***** for each violation and I know it is a lot. CONVERGENT OUTSOURCINGAccount #*************** *******

      Business Response

      Date: 09/07/2023

      Please see attached.

    • Initial Complaint

      Date:08/21/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ********* I do not have a contract with CONVERGENT OUTSOURCING. They did not provide me with the original contract as requested.

      Business Response

      Date: 09/15/2023

      Please see attached.

    • Initial Complaint

      Date:08/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Sprint, I do not have a contract with Convergent Outsourcing, **** they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/11/2023

      Please see attached.

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable for this debt with *** Communications, I do not have a contract with Convergent Outsourcing Inc, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/31/2023

      Please see attached.

    • Initial Complaint

      Date:08/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Convergent Outsourcing, **** sent a letter (dated May 19, 2023) that I didn't receive until June 17, 2023. Letter said I had until June 28, 2023. I sent a debt validation letter June 17, 2023 stating that they had within 30 days of receipt to provide the information requested and that they were not to report the debt to any credit reporting agency while it was being disputed. They posted the date to my credit reports on July 31, 2023. By that date, I still had not received documents validating the debt from Convergent Outsourcing, **** On August 17th, I received a letter in my PO Box from Convergent. I have requested it be opened and scanned by my mail service. I have filed an identity theft report with the **** and disputed the claim on all three credit agencies.

      Business Response

      Date: 09/01/2023

      please see attached.

    Convergent Outsourcing Inc is NOT a BBB Accredited Business.

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