Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  JND Holdings, LLC

  1201 2nd Ave Ste 3400 Seattle, WA 98101

• 

  JND Holdings, LLC

  PO Box 91390 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91329 Seattle, WA 98111

• 

  JND Holdings, LLC

  PO Box 91354 Seattle, WA 98111

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reference Claim # P8L4M-2XF7W Mercedes Bluetec diesel settlement Court Case 1:20-cv-02564 Judge ************************** ************************************************** and the *********************** Class action settlement.After multiple communication and promises from the *** Legal call center that all information needed is complete since April 4, 2021 it seems we are once again being victimized by another layer of attorneys regarding this vehicle. Promises have been made "The check is on it's way" stories just have others have posted. Looks like they have legal ways to keep that money building interest in their escrow account rather than paying victims. Maybe legal but not moral. ******** or Shandarese can step in and send the valid, funded check. Or, I can continue to document the abusive pattern until the Court steps in.Also, this complaint will not be resolved until the check has cleared the account a minimum of 3 days regardless what response there is from JDA.

  Business Response

  Date: 02/24/2023

  
  We are in receipt of the notification of the complaint filed by *********************** in connection with the Mercedes Benz Blue Tec settlements. As the Settlement Administrator appointed by the Court in that matter, JND may only pay claims that adhere to the structure of the relevant Settlement Agreement and Court orders. Here, ************** filed a claim as a former owner and had outstanding deficiencies well past the July 12, 2021 deadline for former owners.
  
  ************** filed her former owner claim on April 4, 2021. On June 7, 2021, she submitted documentation that included an Individual Release form that was not signed. Per the terms of the Settlement, a signature is required on the Individual Release form. ************** called JND on November 19, 2021 to determine the status of her claim and was told she was missing a signed Individual Release form. After this call, ************** never followed up with a signed Individual Release form. On May 31, 2022, another former owner with a complete claim on the same VIN was mailed a check for the full amount allotted to a former owner of a VIN. ************** next called JND on August 22,2022 and asked about the status of her claim. Again, ************** was told that her claim was deficient because it was missing a signed Individual Release.Then, on August 29, 2022, **************  uploaded her signed Individual Release form to the website portal, long after the deadline to submit a valid claim.
  
  
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my claim for SUBOXONE SETTLEMENT. My claim id is *********** I contacted the class admin last year and never got any response. My claim was never denied and Class Admin has failed to send my payment for this settlement

  Business Response

  Date: 02/17/2023

  Dear Better Business Bureau,
  
  We are in receipt of the notification of the complaint filed by ******************* in connection with the Reckitt Benckiser settlement. As the refund administrator hired by the ************************ (***), JND may only pay claims that adhere the *** approved claims processing procedures. The consumers claim was received, reviewed, and requires additional information in order for the consumer to receive a payment.
  
  As a next step, JND will reach out to this consumer and request that they provide both a copy of their government issued ID, with matching address, and evidence of eligibility. Upon receiving the requested required documentation, JND can validate their claim and schedule a refund to the consumer. 

   

  Regards,

  *****************************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding my settlement check for ****** et al v **************************** . I contacted the class admin in timely manner however the class admin waited a long time and failed to reissue the check although within the same period they reissued checks for other claimants from online records. My details are as follows Name: ***************** Climd ID # *********** Claim Address : ************************************************************** Regards, Anup

  Business Response

  Date: 02/10/2023

  Anup Nairs refund check reissue request has been received.  His check reissue will be mailed as soon as possible to his updated address (same address as provided below).  The reissued check will be void 30 days after reissue and should be deposited promptly.  We are reaching out to ************ by email to confirm this information with him directly 

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been a class action lawsuit against Mercedes Product purchased in 4/2016 which was returned to the manufacturer as a result of the " Lemon Law". The vehicle was classified as "Lemon" because it was a defective product that did not meet the standards and failed the Quality Control to be sold on the market. Therefore, M Benz had purchased back the vehicle, and could not be sold to the existing market which I remained the righteous owner. Since there has been a class action lawsuit for that particular model that I owned GLK250, M Benz 2015, ID: **************** I have submitted all the paperwork including the last proof of Insurance asked in September 2022, I still haven't received the proceed. I have written to the claim administrator there has been no immediate response only the automated answer from the machine that someone will follow up. I have maintained history of the transaction, and the claim administrative must do its due diligence to satisfy the claim. Please provide me with your assistance to get the matter resolved without any further legal action pertaining to the existing claim.Kind regards *************************

  Business Response

  Date: 02/17/2023

  We are in receipt of the notification of the complaint filed by ************************* in connection with the Mercedes Benz Blue Tec settlements. As the settlement administrator appointed by the Court in that matter, JND may only pay claims that adhere to the strictures of the relevant Settlement Agreement and Court orders.  Here, ****************** claim had outstanding deficiencies that were not resolved until January 31, 2023.

  ****************** erroneously submitted a current owner claim form on April 6, 2021.  A current owner claim requires proof that an Approved Emissions Modification (***) was installed in the Subject Vehicle. The documents mailed in with ****************** claim on April 6, 2021, did not include this required proof.  On September 15, 2022, JND mailed ****************** a deficiency letter notifying him what documents his claim was missing and requesting that he submit those documents in order to complete his claim. In response to the deficiency letter, ****************** submitted further supporting documentation on September 20, 2022, consisting of a ***************************** cards, and an email showing proof of financing on the Subject Vehicle, however, his claim remained incomplete because it was still missing proof that the *** was installed.
  
  Subsequently, on December 12, 2022, JNDs project team called ****************** twice to determine if he was indeed a current owner, or if he was actually a former owner. ****************** did not answer either phone call, so a voicemail was left both times requesting he call JNDs project team back, but he did not call back. Finally, JNDs project team was able to correct ****************** claim to make it a former owner claim on January 31, 2023. Once his claim was corrected, his claim became payable. Therefore, I am pleased to report that ****************** claim will be paid in our payment distribution at the end of February. So, ****************** can expect to receive his payment in early March.

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding *************** voluntary recall . My claim id is *********** The settlement admin was requested to reissue the check for my settlement since i never received this payment from them in the mail. Since my address remains the same there must be some mistake in issuing this check since it didnt reach me . My reissue till date hasnt been completed . I have also send a letter to JND holdings and they have not responded. Thanks **

  Business Response

  Date: 02/08/2023

  We received a call from ************ last June requesting a refund check reissue.  We communicated that we needed to receive the check reissue request in writing confirming the correct mailing address. However, we never received written request.  We can use this communication as the refund check reissue request but we need to confirm the mailing address to ensure the check is sent to the correct address.  We are reaching out to ************ to confirm her mailing address and will reissue the refund check as soon as possible once we confirm.
  
  ************ can also send an email to ********************** to confirm the check reissue should be mailed to the address provided in the Customer Information below.

  Customer Answer

  Date: 04/05/2023

   
  Complaint: 19335391
  
  I am rejecting this response because:

   

  Please re-open this complaint as the business has still not reissued my check

  after confirming to BBB  that they will do that. Also the contact person they provided

  in the complaint is non-responsive .. Please reopnd the complaint and assign to business  with these comments

   

  Thanks

  *****************

  
  
  Sincerely,
  
  *****************

  Business Response

  Date: 04/18/2023

  We have received Mr. ***** refund check reissue request and will mail his check reissue as soon as possible. His reissued check will be mailed next week.

• Initial Complaint

  Date:02/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September ************* announced to me that as of May 2017 victim of their criminal cyberattack on its systems. The attackers gained unauthorized access to the personal information of approximately 147 million U.S. consumers. This information included my names, Social Security numbers, birth dates, addresses, and in some instances drivers license numbers, credit card numbers, and my other personal information.I was mislead as a consumer ( UDAAP ) this was the law that was broken Cyber Crime with Equifax Identity Theft with Equifax on May 13, 2017 My Identity was Stolen Denied EIDL AND PPP lost ****** due to Experian credit reporting Denied Unemployment Denied forbearance on school loans Had to pay more for car insurance Had to spend extra money due to suffering and had to have medical treatment due to stress, anxiety, panic attacks, chest pains, and heart palpitations and breathing heavy after I found out I was affected and my personal info had been compromised and or stolen from Equifax.As a consumer ( UDAAP ) this was the law that was broken that allows me to have $20,000 paid to me due to the ************ Breach.I was mislead as a consumer ( UDAAP ) this was the law that was broken that allows me to have $26,000 paid to me due to the ************ Breach.I was denied mortgages Charged a higher deposit on home rentals Could not finance a vehicle I have attached the following:Police Report FTC Report Notarized Identity Theft Affadavit Notarized Affadavit of Truth My ID Equifax Claim #Court Orders (2 ) UDAAP FCRA report I would like to be reimbursed for the action to prevent, time spent, potential harm, and recovery of $20,000 ******************************************************************** In re ************ Breach Settlement c/o JND Legal Administration ******************************************** **************

  Business Response

  Date: 02/06/2023

  **************** filed an ************ Breach Settlement Extended Claims Period claim on January 7, 2023.  Per the terms of the Settlement,Extended Claims Period claims are processed in the order received.  ***************** claim will be reviewed and we will reach out if we need any additional information to complete the processing of her claim.  A Settlement payment distribution date has not been set for Extended claims but claimants can monitor the Settlement website at www.EquifaxBreachSettlement.com for updates.

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ************ Breach Settlement notified me in 2017 about my social security number and personal information being compromised in a data breach. My credit was destroyed. I submitted my information and was told I would receive $20,000 for damages and the time spent attempting to fix my credit. I was later told they needed information and it was mailed and received on 9/30/2022 according to their website. I was then told I would receive payment in the fall. Now it is February 1, 2023 and I am still waiting and being told they do not know when they are going to pay me. This is not acceptable. I want my prepaid debit card now! How do these people think this is going to be accepted. This is an extremely long time to wait for a payment. Apparently the have hired call center employees to advise people that they do not know when they will receive their payment. Please get some definite answers.

  Business Response

  Date: 02/02/2023

  ******************** filed an ************ Breach Settlement Initial Claims Period claim for money spent.  She was issued an Incomplete Claim Notice on April 18, 2022 and a Denial Notice on September 21, 2022. ****************** submitted an appeal of the denial of her claim on September 22,2022.  That appeal is under review by the parties to the Settlement per Section 8.5.2 of the Settlement Agreement.  We will provide their decision regarding the appeal once a determination has been made.

  Customer Answer

  Date: 02/04/2023

   
  Complaint: 18966255
  
  I am rejecting this response because: I was contacted by Equifax in 2017 by mail about my social security number and personal information being compromised in a data breach. It is now 2023; I had to file bankruptcy, go to court, hire an attorney, take debt counseling online classes. I was denied credit. I was told I need to send information to an administrator after ******* had already directly sent me a notification about my credit being damaged. There is no reason that I would need to appeal anything. This is a stall tactic by the ************ Breach administrator. I should have received a $20,000 prepaid card long ago for claim number PRXAF7YGD4. I am rejecting their attempts to further stall paying me for damage to my credit. On your website they claimed they were sending out payments in the fall or December 2022 . Saying I need to appeal is not valid.  I really believe the administrator needs to be investigated because it seems like they are doing any and everything in their power to not pay consumers that were negatively impacted. It is the consumers money not JND laws money. The JND administrator telling me they do not know when they can pay damages is not acceptable for me and it makes no sense at all. I can not tell my creditors I do not know when I can pay them.

  
  Sincerely,

  
  *********************

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was involved in the Equifax Settlement with JND Legal Administration ****************************************. My Claim #PJQHR8SV7G January 2023. I called to find out the status of the claim. I was informed by ************* Manager/Supervisor ***** that a check was mailed out to me on 1/25/2023 at an address that I hadn't lived at in over 3 years. 4/8/2022 I updated my address on their website. I informed them about this *********** said that there was no one that I or them could talk to about this that they will have to email ***************** would call me back that was on 1/30/2023, so I called JND myself at *************************** on 1/30/2023, 1/31/2023, 2/1/2023 & no one bothered to answer the phone. I got a recording & it went straight to voicemail. I also sent them messages through their website on 1/28/2023 & 1/30/2023. No one from JND have bothered to respond to any of my emails or voice mail message. Horrible, Horrible, Horrible, ************************** I am beginning to think that no check was ever mailed out & this is all one great big scam. Thank you.

  Business Response

  Date: 02/02/2023

  ************************* filed an ************ Breach Settlement Initial Claims Period claim for alternative compensation/cash payment and time spent.  A Settlement payment check was mailed on January 25, 2023 to the address on file.  ******************** previously attempted to update his address in April 2022 but did not provide sufficient information for JND to update the address.  On April 20, 2022, JND sent a notice to ******************** indicating there was insufficient information to update his address.  JND did not receive a response respond to that notice.  JND spoke with ******************** on January 30, 2023 and January 31, 2023 regarding his address update.  On February 1, 2023, we spoke to ******************** again by telephone and resolved his concerns.  His address is now updated to the address indicated below.  JND has stopped payment on Mr. ********* Settlement payment check and a new check will be reissued to his current updated address as soon as possible.

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will have to wait & see if JND in fact have mailed me another check to my current address. *** said it could take a few weeks before I could receive it. Thank you.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm concerned that if i deposit the check in my bank. It will come back NSF like so many other people have. What's the options instead of a check. Prepaid card if I call the check in to exchange and the bank can cancel the check

  Business Response

  Date: 01/12/2023

  If ************** can provide the matter and claim number, we can respond more specifically.

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to find out about the my claim for western digital settlement . I have not received my check till date..even after requesting the reissue (proof attached) Please can you reissue my check at earliest. Name# Uday Tangs Claim ID# *********** Claim Filing address # ************************************************************************* Thanks Uday Tangs

  Business Response

  Date: 01/06/2023

  Uday Tangss Settlement check reissue request has been received.  His Settlement payment check is being reissued by mail next week to his updated address (# ************************************************************************). The reissued check will be void 30 days after reissue and should be deposited promptly.