Business Profile

Class Action Settlement Administrator

JND Holdings, LLC

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Complaints

This profile includes complaints for JND Holdings, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

155 total complaints in the last 3 years.
41 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/10/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed the Equifax Data Breach Claim within the proper time- frame. I have **** Informed Delivery and saw that my Equifax Breach Settlement Fund check was included in the 12/7/2024 delivery. My check was returned to ******* was sent to my PREVIOUS address *******************************************. I immediately notified them via email: EDB at info@Equifax Breach **************************. of my current address. At first, they said they would re-issue it and mail it to my current address below. My CURRENT address is **************************************************************. Now they are trying to act as if I never entered the settlement within the time frame. I want my settlement check for the breach of my information.
Business Response
Date: 02/11/2025
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;
***** M **** filed an online Extended Claims Period claim on June 12, 2020. She was approved for payment, and on December 3, 2024, was issued a check which was sent to her address on file. The check was returned on January 13, 202, as undeliverable. During this time, Ms. **** contacted us to request we update her address and reissue the check to her new address. We updated her address, and on January 27, 2025, a new check was mailed to her updated address. As indicated on the check, Ms. **** must cash or deposit the check within 90 days of issuance.
Customer Answer
Date: 02/14/2025

Complaint: 22868986

I am rejecting this response because: The check should be for $125.00 (which was the average payout) not $3.52. The lawsuit was for an Equifax breach of information. How does $3.52 cover a leak of private information.

Sincerely,

***** ****
Customer Answer
Date: 02/25/2025
This complaint has NOT been resolved. I am owed $125.00.
Business Response
Date: 02/27/2025
The Settlement and Consent Orders reached with the **** CFPB, and State Attorneys General in 2019 prioritized reimbursing settlement class members for the costs they incurred related to the breach and providing credit monitoring to any settlement class member who wanted it. In order to ensure funds would be available for these priorities, the Settlement and Consent Orders initially limited claims for time spent and alternative compensation to a total of $62 million. The entire $62 million allocated for these claims was distributed proportionally as required by the Settlement Agreement and Consent Orders.

The Settlement and Consent Orders specially provided that claims would be paid on a proportional or pro rata basis dependent on the number and amount of valid claims filed. The Settlement and Consent Order documents (which can be found on the Equifax Settlement Website ( **************************************************************************)), the **** on the Settlement Website, and the Claim Forms themselves, all provide that claim amounts could be reduced and were going to be distributed on a proportionate or pro rata basis. For example, the website notes that [b]ased on the number of potentially valid claims that have been submitted to date, payments for Time Spent likely will be substantially lowered. Depending on the number of valid claims filed, the amount you receive may be a small percentage of your initial claim.Further, the Extended Claims Period Claim Form that Ms. **** filed provided that Your payment may be less depending on the number and amount of claims filed and Your cash benefit may decrease depending on the number and amount of claims filed.

***** M **** filed an online Extended Claims Period claim on June *******, requesting 2 hours of Time Spent.   She was approved for payment, and she was issued a check for the 2 hours of Time Spent at the pro rata amount.
Customer Answer
Date: 02/27/2025

Complaint: 22868986

I am rejecting this response because: They stated above that I requested "2 hours of Time Spent.   She was approved for payment, and she was issued a check for the 2 hours of Time Spent at the pro rata amount".
This is obviously their terminology, not mine. I NEVER made that request.
The only request I made was for $125.00 for the Equifax Data Breach. They sent a $3.52 check. How is $3.52 restitution for a breach of my personal information?
They are stalling and hoping for my complaint to run out with the BBB. They have emailed me instead of responding to the BBB website. They continue to ask for my full name and address, which they already have received. If they would stop playing games and just send the $125.00 that is owed to me this matter would end today.
Sincerely,

***** ****
Business Response
Date: 03/03/2025
JND Legal Administration has provided its response to this complaint.
Customer Answer
Date: 03/04/2025
Hi ******,

I opened the communication window on the BBB website and I copied everything I saw. See below.

MESSAGE FROM BUSINESS:

JND Legal Administration has provided its response to this complaint.

JND's message does not appear. Please provide the message. Thank you.

Ms. ***** ****
Business Response
Date: 03/11/2025
JND Legal Administration (JND) was appointed by the ************ Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation, Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;
***** M **** filed an online Extended Claims Period claim on June 12, 2020. She was approved for payment, and on December ******, was issued a check which was sent to her address on file. The check was returned on January 13, 202, as undeliverable. During this time, ******* contacted us to request we update her address and reissue the check to her new address. We updated her address, and on January 27, 2025, a new check was mailed to her updated address. As indicated on the check, Ms. **** must cash or deposit the check within 90 days of issuance.
The Settlement and Consent Orders reached with the FTC,CFPB, and State Attorneys General in 2019 prioritized reimbursing settlement class members for the costs they incurred related to the breach and providing credit monitoring to any settlement class member who wanted it. In order to ensure funds would be available for these priorities, the Settlement and Consent Orders initially limited claims for time spent and alternative compensation to a total of $62 million. The entire $62 million allocated for these claims was distributed proportionally as required by the Settlement Agreement and Consent Orders.

The Settlement and Consent Orders specially provided that claims would be paid on a proportional or pro rata basis dependent on the number and amount of valid claims filed. The Settlement and Consent Order documents (which can be found on the Equifax Settlement Website ( **************************************************************************)),the **** on the Settlement Website, and the Claim Forms themselves, all provide that claim amounts could be reduced and were going to be distributed on a proportionate or pro rata basis. For example, the website notes that [b]ased on the number of potentially valid claims that have been submitted to date, payments for Time Spent likely will be substantially lowered. Depending on the number of valid claims filed, the amount you receive may be a small percentage of your initial claim. Further, the Extended Claims Period Claim Form that Ms. **** filed provided that Your payment may be less depending on the number and amount of claims filed and Your cash benefit may decrease depending on the number and amount of claims filed.

***** M **** filed an online Extended Claims Period claim on June 12, 2020,requesting 2 hours of Time Spent.   She was approved for payment, and she was issued a check for the 2 hours of Time Spent at the pro rata amount.
Customer Answer
Date: 03/11/2025

Complaint: 22868986

I am rejecting this response because: JND Holdings continues to respond to my BBB in their legal verbage and never acknowledges that they owe $125.00 me for the Equifax Breach of my private and financial information. They continue to response as if I were not entitled to the $125.00, which I am and they know it. Furthermore are they saying my time is only worth $3.52 in their bizarre calculation of "time spent". If they would just be honest and send me the $125.00, I deserve then this matter would be fairly resolved.

Sincerely,

***** ****
Initial Complaint
Date:02/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
These crooks was in charge of the equifax data breach settlement in 2020 ..funds were disbursed around ********* and here I am did an appeal etc and never heard anything ..called never got an answer ! I think I will file a claim against *** if this issue is not resolved! Contacted the judge never heard a response either its a shame how the judges have these type of individuals in charge of a large settlement ! People never do right when its money involved but I will file a lawsuit because I never got my funds !
Business Response
Date: 02/12/2025
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at ****************************************************************************************;
Ms. ****** filed two Extended Claims Period claims related to the 2017 Equifax Data Breach.
The "Time Spent" portion of Ms. ******** first Extended Claims Period claim was approved for the maximum 20 hours allowable under the Settlement. The "Money Spent" portion of her first Extended Claims Period claim was denied as deficient.
The "Time Spent" portion of Ms. ******** second Extended Claims Period claim was denied because Ms. ****** was already approved for the maximum 20 hours of "Time Spent" in connection with her first Extended Claims Period claim. The "Money Spent" portion of her second Extended Claims Period claim was denied as deficient.

Ms. ****** was sent Denial Notices for the denied portions of her claim with explanations. Per the Settlement Agreement,claimants have 30 days to appeal a Denial Notice. Ms. ****** appealed the first Denial Notice (relating to her first Extended Claims Period claim), which is under review. Ms. ****** did not appeal the second Denial Notice (relating to her second Extended Claims Period Claim). Any eligible amounts (including her "Time Spent" portion which has already been approved) will be paid after appeal period.
Customer Answer
Date: 02/12/2025

Complaint: 22888796

I am rejecting this response because: when is the appeal being reviewed IT IS 2025 this appeal was done in 2024 it dont take 8 months for a appeal if the suit is 4 years old ! ACTION NOT WORDS IS WHAT IS NEEDED !

Sincerely,

Stefondra ******
Business Response
Date: 02/12/2025
JND Legal Administration (JND) was appointed to serve as the Settlement Administrator in the Equifax matter. Appeals are reviewed by the parties to the appeal, not JND. As soon as a decision is reached by the parties, we will provide that determination to Ms. ************* Per the terms of the Settlement,any Settlement payment will issue after that determination is reached.
Initial Complaint
Date:01/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was a part of an Apple Keyboard Litigation class-action and despite submitting all of the required documentation for the class-action, I was told by *** I did not. It is a complete lie and I suspect collusion with ***** to reduce claim payments. They are purposefully vague in responses and getting those responses takes far too long. They are absolute scum.
Business Response
Date: 01/24/2025
This matter relates to the settlement in In re MacBook Keyboard Litigation, No. 5:18-cv-02813-EJD (N.D. Cal.). JND Legal Administration was appointed to act as the Settlement Administrator in this matter. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.
Mr. ****** received a deficiency and subsequent denial notice for a non-Apple / ************************ Provider (AASP) repair. ********* provided a timely deficiency response on January 28, 2024. We have re-reviewed the documentation provided. Although some of the documentation provided by Mr. ****** was for a different computer, etc., his submission included sufficient evidence to indicate that he was eligible for a Group 2 payment of $125.00. We will be sending him a check to the address provided.
Customer Answer
Date: 01/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was one of the victims of the Equifax data breach that occurred and I guess 2019 and I filed claims on the data breach as I have been a victim of identity theft ever since the data leak I filed my initial claim as well as an extended claim for money out of pocket ********* accounts were hacked after all this occurred and I've been unable to access the email address that I filed the claim under I've been contacting them over the past couple of years asking where my refund was and I've been given the runaround back and forth back and forth finally they located my case file because I was able to come up with the case number from where I had filed the claim and they said they issued my prepaid debit card through the email that I filed the claim under I explained to them that that email has been hacked for a couple of years now and I have no access to that email and that I never received the card and I never spent the money on the card because they said that the card had been used I have been trying to get my refund for a couple of years now several years to no avail I'm a victim of identity theft as a result of this and I have been through h*** and back trying to get my refund from my two claims that I filed they told me to be in contact with prepaid card services which is the company that issued the debit cards to see about getting my card reissued to me when I finally got a hold of the people at prepaid card services they looked up my account and said that they could have reissued my debit card to me however the administrator of the data breach specifically stated in my account that I am not the intended recipient and to not reissue my debit card I am the intended recipient I am the one whose information was leaked in the data breach and I am now a victim of identity theft due to that I've made contact with the administrator once again asking why they stated I am not the intended recipient and not to reissue my debit card and why even send me to them to request it?
Business Response
Date: 01/24/2025
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Equifax Inc. Customer Data Security ********************** Litigation,Case No. 1:17-md-2800-TWT. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Further information can be found at **********************************************************************************.

***** ****** filed three claims: two Initial Claims Period claims and one Extended Claims Period Claim. Her first Initial Claims Period claim was filed September 8, 2019 on her second Initial Claims Period claim was filed on October 22, 2019. She was deemed eligible for the maximum 20 hours of Time Spent after combining both of her Time Spent claims from her two Initial Claims Period Claims. On December 19, 2022, she was issued a pre-paid card to her email address on file for $35.23 for the 20 hours of Time Spent (pre-paid card was her requested method of payment). Her Extended Claim was filed on April 18, 2020 and she requested another ***** hours of Time Spent. However, she was already paid for the maximum 20 hours of Time Spent from her Initial Claims Period claims and therefore, not eligible for any additional Time Spent.

Due to leftover Settlement Funds, Ms. ***** was also eligible for an Additional Pro Rata Payment. Per Sections 5.4 and 5.5 of the Settlement Agreement,any remaining funds in the ************************* are to be distributed to Settlement Class Members with valid claims for time spent and alternative compensation. On December 2, 2024, Ms. ***** was issued a prepaid card for $29.74 to her email address on file with instructions on how to use the card.

Ms.***** has now provided a new email address in connection with this BBB Complaint. We will reach out to her directly using this new email address to discuss reissues of her two pre-paid card amounts.
Initial Complaint
Date:01/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot get the info I need to file my registration forms!! They are inaccessible to the general public and I am going to file with the ************* very soon complaining again. I tried 3X now to get into.
Business Response
Date: 01/23/2025
JND Legal Administration was appointed by the Court in the ********************** Litigation as the Notice and Claims Administrator. The Court in charge of the Settlement is ************************** Court for the **************************** in the case is captioned ******* et al. v.********************************, et al., Case No. 19-CV-00332-SRB. More information regarding this Settlement can be found at *********************************************** .
We have reached out to Mr. ****** and spoken to him on the phone on two separate occasions. We answered all of his questions, and he indicated that he had no further questions at this time.

Note that Mr. ****** filed two separate BBB complaints regarding the same matter (ID#******** and *********.
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:01/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They sent a check but I cannot cash it at the bank the checks no good strip search settlement **********************
Business Response
Date: 01/15/2025
JND Legal Administration (JND) is the third-party Settlement Administrator in the ******* et al. v.Sheriff ***** D. ***** etc., et al. ***** No. 10-cv-1649-SVW) class action settlement in the **************************** for the ******************************* Under the terms of the Settlement Agreement, eligible Class Members will receive their award over the course of three rounds of payment over three years. *** has issued all three rounds of payments to all eligible Class Members, including Ms. ***** in January 2022, July 2023,and January 2025. We can confirm that Ms. **** received all three payments and successfully cashed the first two payments.

Ms. **** first contacted *** via email on January 13, 2025, since receiving her third payment. She stated that she was having trouble cashing her third payment at a check cashing facility. The Settlement account is fully funded for all Class Members to cash their payments and thousands have already been cashed from the fund this week.*** has since responded attempting to assist Ms. **** and offering options to help her cash her payment, including to attempt a facility where she already has an established bank account, having the facility call us to verify her payment, or giving us contact information for the facility so that we can verify her payment for her. *** will continue to assist Ms. **** to successfully cash her third payment.
Initial Complaint
Date:01/11/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lexington law credit repair service remove my account from the systems making me not eligible for lexington law settlement remove my information out the system and closed my case and account without me knowing preventing jnd legal administration from send me a check they updated my credit report information dec 8th added me as a client to their file because credit bureau send the updated credit report information to lexington credit repair they pull my credit report after they updated completed it they closed it remove out the system making ot eligible discrimination against customers personal information to stop them from getting a settlement check very unprofessional
Business Response
Date: 01/13/2025
The ************************************ (****) took enforcement action against Lexington Law,**************** and their parent companies. Eligible harmed consumers were identified through Lexington Law and CreditRepair.coms records, which were provided to the **** as part of their enforcement action.
*** is the third-party administrator appointed by the **** to administer this redress matter. The CFPB provided JND with the eligible consumer list and there is no opportunity for additional claims in this matter. Rontairo ***** was not listed as an eligible consumer on the CFPB's eligible consumer list.
Initial Complaint
Date:11/25/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am trying to have an expired check re-issued from JND Legal Administration for the MACBOOK Keyboard Litigation Settlement. The amount is for $395.00, check number ******. I have contacted *** and they have not responded.
Business Response
Date: 12/05/2024
JND Legal Administration has reached out directly to Mr. ********* to resolve this matter.
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was notified my personal information was involved in a class action law suit through my then insurance provider Blue cross blue shield, They contacted me requesting if I wanted to be apart of the law suit, so I replied yes and followed the instructions they requested, for the following below (This settlement, arising from a class action antitrust lawsuit called In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP (the Settlement), was reached on behalf of individuals and companies that purchased or received health insurance provided or administered by a Blue Cross Blue Shield company. Class Representatives (Plaintiffs) reached a Settlement on October 16, 2020 with the Blue Cross Blue Shield Association (BCBSA) and Settling Individual Blue Plans. ***** and Settling Individual Blue Plans are called Settling Defendants.) . The Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023 decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals are resolved. Please watch this website for ********** now that the settlement has been reached when i go to there website to inquire on the status of my claim it says in review, when I contact their offices to speak to a live person, they read me a script and advise they can't disclose any information to me. When i search online regarding this company JND legal administration it's frustrating because i don't know what to believe because of negative reviews regarding this company as scam,
Business Response
Date: 11/06/2024
JND Legal Administration (JND) was appointed by the **** District Court for the Northern District of ******* to serve as the Settlement Administrator in the matter captioned In re: Blue Cross Blue Shield Antitrust Litigation MDL 2406, N.D. Ala. Master File No. 2:13-cv-20000-RDP. Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders.

As noted in Mr. ****** complaint, the Court granted final approval to the Settlement on August 9, 2022. On January 26, 2024, the Eleventh Circuit Court of Appeals denied an appeal of their October 25, 2023, decision affirming approval of the Settlement Agreement. On June 24, 2024, the ********************************** denied an appeal of the Eleventh Circuit Court of Appeals decision affirming approval of the Settlement Agreement. All appeals have now been resolved. The most current information and updates will continue to be posted on the Settlement website. (**********************************).

We have received Mr. ****** claim, and it is under review. Individual payment amounts will depend on several factors including, among other things, the number of valid claims that are filed, the premiums a Claimant paid to one or more of the Settling Defendants during the class period, and whether the ******************* was fully insured or self-funded. More information regarding claim payments is available in the Proposed Plan of Distribution, Question 8 of the Long Form Notice, and Section D of the Settlement Agreement. These documents can be found on the Settlement website under the Important Documentstab.
Initial Complaint
Date:10/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 3/22/2021, I submitted a timely claim for the MB Blue Tec Settlement. I submitted 100% of required documentation and was assigned a claim number of PCJPD-Z9AMH. I called, left voicemails, emailed for follow up. No returned calls or emails. Seeing similar complaints in online forums with people not getting paid. I want to be paid the full amount I am due as being a qualified class action member with damages.
Business Response
Date: 10/23/2024
We are in receipt of the notification of the complaint filed by ******* **** in connection with the Mercedes Benz Blue Tec Settlement. Set forth below is our response.
JND Legal Administration (JND) was appointed by the **** District Court for ********** to serve as the Settlement Administrator in the matter captioned In re: Mercedes-Benz Emissions Litigations, Case No.2:16-0881 (KM)(ESK). Settlement administration procedures and protocols are dictated by the Courts Orders and Settlement Agreement which was approved by the Court. JND may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. The claims period under the settlement expired on October 1, 2022, and is now closed.
Mr. **** submitted an online claim on 03/22/2021. However, such claim was incomplete and did not meet the necessary criteria for payment. In accordance with the Court approved Settlement Agreement, *************** was denied.
Customer Answer
Date: 10/24/2024

Complaint: 22459672

I am rejecting this response because:
I experienced the blutec issue and paid for repairs.
Per the settlement, "Former owners and lessees can receive $822.50"
I am a FORMER owner entitled to the $822.50. Per the attached, I submitted 100% of required documentation. If I did not, I would have received a notice. Notice of denial or an incomplete claim never happened.
If there is a claim that I "current owners and lessees can receive $3,290 if no former owner/lessee submits a claim for the same vehicle. If a former owner/****** does submit a claim for the same vehicle, current owners and lessees can receive $2,467.50. Former owners and lessees can receive $822.50, divided equally among former owners/lessees who submit claims for the same vehicle."
Please provide a specific case reference for why I am denied.
If no reference for denial is provided, I want the $822.50 that I am to.

Sincerely,

******* ****
Business Response
Date: 11/07/2024
As previously noted, *** may only pay claims that meet the requirements set forth in the relevant Settlement Agreements and Court Orders. Mr. **** submitted an online claim on 03/22/2021. However, such claim was incomplete and did not meet the necessary criteria for payment. ***************** submitted a copy of his Georgia Drivers License, a copy of the Subject Vehicles Georgia Certificate of Title,a copy of the Subject Vehicle's Bill of Sale, and a copy of the signed Individual Release Form, he did not submit proof of registration for the Subject Vehicle. The proof of registration was a necessary requirement for a complete Claim. In accordance with the Court approved Settlement Agreement, *************** was denied. The claims period under the settlement expired on October 1, 2022.

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JND Holdings, LLC is NOT a BBB Accredited Business.