Reviews

This profile includes reviews for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

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  Nordstrom

  700 Fairmount Ave Towson, MD 21286-1037

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  Nordstrom

  5220 Alpha Rd Dallas, TX 75240-4316

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  Nordstrom

  7883 N Blackstone Ave Fresno, CA 93720-4307

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  Nordstrom

  1600 Stoneridge Mall Rd Pleasanton, CA 94588-3246

Review Details

• Review fromHaido M

  Date: 04/25/2024

  1 star

  Haido M

  Date: 04/25/2024

  I am totally and greatly disappointed with the way Nordstrom **************** handled my case.I happened to be a gift card fraud victim. I was convinced by scammers to purchase $4,000 worth of Nordstrom gift cards as a way of paying for a "service".Just only about 2-3 hours after I gave the scammers the gift cards numbers, I realized that this was a fraud.I immediately contacted the Nordstrom **************** and asked that they cancel these gift cards and not allow the scammers to use them. Nordstrom assured me of canceling and "freezing" these cards. I was so relived to have their assurance. I called again the next day and again they assured me that the gift cards were cancelled and "freezed" and I was assured that the scammers could not order products thru these cards.Well, a week later I called Nordstrom again. I was told that, unfortunately, the gift cards were all used and they are now empty! I was totally shocked! I argued with them that they assured me of canceling and freezing these gift cards. And that I contacted them just 2-3 hours after it happened. They arrogantly kept telling me that there is nothing they could do....I asked that they, at least, reimburse me for their big negligence. Again their answer was they could do nothing...I am totally disgusted by their negligence. It is obvious that Nordstrom was so "hungry" to make sales that they did not cancell the fraudulent gift cards as they promised and as they should gave done.This is totally unethical. I never expected this from a company like Nordstrom who wants to keep a good reputation.I definitely expect a re imbursement from Nordstrom because of their negligence.

  Nordstrom, Inc.

  Date: 04/26/2024

  *****, thank you for bringing this to our attention. We are sorry to hear about the unfortunate situation you experienced with fraud. It is concerning that someone was able to take advantage of you in this manner. We understand that you have provided proof of purchase for the original gift cards, clearly showing they were purchased at third-party retailers ******** CVS, and Giant. Unfortunately, due to this information, we are unable to issue a refund even if we were to make an exception to our policy. We recommend that you file a police report and consider disputing the gift card purchase with ******** CVS, and Giant, as well as with your credit card company. This may help in resolving the issue and potentially recovering your funds.

• Review fromAj H

  Date: 04/25/2024

  1 star

  Aj H

  Date: 04/25/2024

  Nordstrom ********** (NOT *****)Address: *************************************** (1 OF 1)To whom it may concern,Nordstrom,This experience was probably the worst experience Ive ever had with customer service, shipping, the process, even the end of the situation.SUMMARY: Lied about gift wrapping, lied about delivery timing, bad customer service (one representative), no sympathy, no team communication.In this Ill explain my side of the story and my experience.My side: To explain my side of the story I ordered a ********************* hand bag (04/18/2024) for my fianc for her birthday (04/24/2024) and on tracking stated itll be in store for pick up (04/23/2024). I stay in *****************, ** & the store is in **********, **, approximately 35 minute drive.My plan on Tuesday the 23rd was to drive down to **********, pick up package because I have a hotel in ************** to check in the same day. Also on her birthday the 24th I have a whole day planned for her and a big birthday surprise dinner that night and the next morning were taking off to fly to *********Problem 1: From my perspective I should have called before to see if package arrived, I didnt, so once arrived the front desk lady told me that package didnt arrive and to call back to see if package had came in. I left out the store, no problems, but came back to ask the lady who is delivering the package, she told me who and stated its in **** and should possibly be in tomorrow so instead of calling or coming back just call tomorrow around 11/12pm on 04/24. Also explained my situation to the front desk lady about my fianc birthday and that I need the package gift wrapped which states online you can have it gift wrapped and a letter tagged on the package.Character Exceeds, To Finish Story Please Send Email Or Who To Send Story Too!

  Nordstrom, Inc.

  Date: 04/30/2024

  Dear ********,

  We are extremely disappointed to learn about your experience. We take your feedback seriously and are addressing this matter with our team.Service is our top priority, and we are sorry we let you down. 

• Review fromKRONENBERG L

  Date: 04/18/2024

  1 star

  KRONENBERG L

  Date: 04/18/2024

  I purchased an adorable pair of ******************* sandals this weekend and had them shipped to my house to wear to an event tomorrow (Friday). I was home when the pristine package arrived immediately picked it off my doorstep and opened it. All tape, adhesive and glue was intact. There was no damage.Inside the box was a box of mens boxers that was tapped together (three pack) and a tiny envelope that would have come with the sandals containing replacement crystals. There were not any sandals. I immediately called customer service who put in for the refund and helped me order a new pair of sandals eventually though they will not arrive in time. My refund has been declined and I am furious. There was a standard email suggesting the issue was my problems and I should have had the item shipped to another address or the store. If you look at what was in the box you can tell that someone has strategically removed the sandals and replaced them with an equal weight item before closing the box. Maybe QC felt the little envelope of replacement crystals was the $300 sandals that I ordered to pass inspection out of the warehouse. I keep getting told that Nordstrom has weighed and check my package and that this is my problem and I will not get a refund. Did they add in the extra weight of the boxers that were sent to me too?This is not my issue. This is a theft at your warehouse before shipment and I should not be harassed like this and should have had a seamless refund. I have been promised two call backs and have received none. I have tried to stay on with customer service and they hung up on me vs escalating my call. Please process my refund immediately. This has ruined my shopping experience at Nordstrom. (I do have to say that customer team was kind, supportive and empathetic - the customer financial services team is horrific and unable to respond or escalate issues in a timeline manner)

  Nordstrom, Inc.

  Date: 04/19/2024

  We are very sorry to hear that you did not receive your item and for the disappointment caused during the review of your claim. Our delivery research department has communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer ******** us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.

• Review fromShanty Z

  Date: 04/12/2024

  1 star

  Shanty Z

  Date: 04/12/2024

  canceled my order with out my knowledge worst experience Ive ever had with Nordstrom they did absolutely nothing about it both items canceled no refund been 5 plus days

  Nordstrom, Inc.

  Date: 04/17/2024

  Thank you for your review. We are so sorry to hear that the item canceled before we could fulfill the order. Unfortunately, there are times when Nordstrom.com is delayed on updating high demand items with the correct availability. We have submitted feedback regarding your experience.

• Review fromJack Y

  Date: 04/07/2024

  1 star

  Jack Y

  Date: 04/07/2024

  Family went to the Nordstrom Rack at *****************************, ***********, ** for the extra 75% off boots today, was told only 25% off. After confirming with the cashier a few times, informing her that we purchased similar boots at the ********* location with the 75% off but she doesn't seem to care. We had to leave the few boots we found with the cashier. After contacting the customer service with ******************** directly confirming the sales and returning to ask to speak to the manager, later she confirmed that the boots are 75% off, but they already put everything back to the floor which we can't no longer find. And told us to go back to the end of the 30 minutes waiting line again if we did find the boots we wanted to purchase. After spending 2-3 hrs, not to mention the 30 mins drive, parking and etc, we did not purchase anything. It was a complete waste of our time and extremely horrible experience. We brought similar boots with the 75% off at ********* and Queens location with no issues. When the cashier ringed up the price, it automatically ring up the amount with the 75 percent off at the other 2 locations. But for this location, the price doesn't match the tag and the cashier has to manually pick to give you what discount they thought is appropriate. It just seems disorganized and inefficient compare to the other stores. Will not visit this store again.

  Nordstrom, Inc.

  Date: 04/11/2024

  Dear *******************,

  We are sorry to hear this was your experience. We take situations like this very seriously and have submitted feedback regarding your experience..

• Review fromBeth W

  Date: 03/18/2024

  1 star

  Beth W

  Date: 03/18/2024

  Ordered 2 pairs of Cinq a Sept pants online. When they arrived, BOTH pairs still had security tags attached to them, and one pair was stained. I immediately contacted Nordstrom chat to notify them. The first agent was inept so I asked to be transferred to a supervisor. The supervisor set up a return via ***** and said she would issue a refund once it's picked up. So today I went on chat to confirm the Fed Ex time frame and that I would be refunded upon pick up. The chat agent, *****, confirmed my pick up time, but then told me I wouldn't be refunded for 10 to 14 business days. I was immediately livid. Why should I have to wait to be refunded over $400 when Nordstrom sent me items with security tags on them??? I started asking ***** to look at the notes from the previous chat and instead she pretended to not see my messages and hung up on me. I then picked up the phone and called and spoke to **** who confirmed my pick up and the fact that it would be refunded immediately upon pick up. **** told me ***** hadn't looked far enough up the previous chat (and as a result, ***** gave me misinformation) to see all of the details of me being refunded upon pick up. So maybe ***** needs to learn to do her job better or else give her job to someone who can actually perform it. I placed one more small order to use up the remainder of a Nordstrom note, and now I am done with Nordstrom. The company has gone downhill. They offer nothing like a credit or discount to atone for their errors. It's pathetic. I was also supposed to receive a survey to review *****, but that never arrived so that was a lie. Too many retailers out there with better merchandise and customer service. I would like an explanation as to who packed my order and why the sensors were still on my items, and I would like to file a formal complaint against chat agent *****. She should not be in customer service.

  Nordstrom, Inc.

  Date: 03/21/2024

  ****, thank you for sharing your concerns with us. We apologize for any disappointment you may have experienced. Your feedback is important to us and has been shared with the relevant teams. Upon reviewing your order, we have initiated a refund for both pairs of pants. One refund has already been processed, and the other will follow shortly by end of day today. If you have any further questions or concerns, please do not hesitate to contact us at ************. We will also be conducting a further evaluation to prevent similar issues in the future.
  

• Review fromxiaoyue g

  Date: 03/01/2024

  1 star

  xiaoyue g

  Date: 03/01/2024

  I order the items and returned all together in one box and i have took the picture for all the return items inside the box and good sealed it and drop off to the **** location which the return label issued by nordstorm . but you only refunded me partial of the cheapest items and three shoes total $454.64 you did not refund to me and the item arrived your warehouse on Feb 10th 2024 and it did indicated online said your warehouse received the item and processing refund but i never got the refund ,and now the status suddenly changed back to delivered to me instead of refund .i have all proof i did return all items inside on box

  Nordstrom, Inc.

  Date: 03/04/2024

  ***********************, we sincerely apologize for the inconvenience you experienced in not receiving a refund for the return of the three pairs of shoes you purchased. Please be assured that it is never our intention to disappoint our customers. Upon further review of your concerns, we are pleased to inform you that a refund was successfully processed for the return of the sneakers and sandals on 03.03.24. If you have any additional questions or concerns regarding this refund, please feel free to contact our Care Team at ************.

• Review fromBarb B

  Date: 02/28/2024

  1 star

  Barb B

  Date: 02/28/2024

  I bought one pair of gym shoes and while they fit like a glove in the store, when I tried them outdoors for a short walk they really hurt my feet. The soonest i could get back to the store was one week after purchasing. I went today with my receipt and the clerk would not refund my money. Then the return manager came over and said our policy is not to refund used shoes. Since I couldnt use the shoes, I told her to throw them out and left the store out $67. This is just wrong!!

  Nordstrom, Inc.

  Date: 03/18/2024

  ****, thank you for bringing your concerns to our attention and allowing us the opportunity to assist you. We apologize for any inconvenience or frustration you experienced while attempting to return your sneakers in-store. We have discussed the matter with the store manager, who has agreed to facilitate a refund for you. As a friendly reminder,please ensure that items are returned in their original packaging, with tags attached, in shoe boxes, and in unworn, unaltered, and undamaged condition. If you have any further questions or concerns, please don't hesitate to contact us or visit your local Nordstrom Rack.,

• Review fromsalvatore s

  Date: 02/10/2024

  1 star

  salvatore s

  Date: 02/10/2024

  I returned two pair of shoes and was not refunded, robbed of ****** dollars

  Nordstrom, Inc.

  Date: 02/16/2024

  We are sorry to hear about the issue with the lost return. Our records indicate we have issued a full credit as of 2/12/2024 for the missing items.

• Review fromNancy C

  Date: 02/10/2024

  1 star

  Nancy C

  Date: 02/10/2024

  FRAUDULANT ADS. THIS IS THE 2ND AND LAST TIME THIS WILL HAPPEN. TWICE I HAVE BOUGHT SHOES FROM NORDSTROM RACK, WHICH IS PART OF NORDSTROM, INC., AND THEY HAVE BEEN A DIFFERENT SIZE THAN WHAT THE SHOE SAYS. THIS WOULD NOT BE A PROBLEM, BUT THEY PUT THESE MIS SIZED SHOES AS A FINAL PURCHASE AND WILL NOT LET YOU RETURN THEM. NEVER BUY SHOES FROM THEM, UNLESS YOU KNOW THEY CAN BE RETURNED. THEY EVEN ADVERTISED THESE SHOES AS "TRUE TO SIZE" AND THEY WERE AT LEAST 2 SIZES SMALLER THAN THE SHOE SAID. LAST PURCHASE FROM NORDSTROM. BUYER BEWARE!!!!I WOULD GIVE LESS THAN 1 STAR IF I COULD....

  Nordstrom, Inc.

  Date: 02/19/2024

  Dear *********************, 

  We are sorry to hear this was your experience. We would be more than happy to further research the situation. If this was an online purchase please call our ************* team ************. If this was an instore purchase please bring it back into the store.