Reviews

This profile includes reviews for Nordstrom, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nordstrom, Inc. has 140 locations, listed below.

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  Nordstrom, Inc.

  1700 7th Ave Ste 1000 Seattle, WA 98101-4407

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  Nordstrom

  700 Fairmount Ave Towson, MD 21286-1037

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  Nordstrom

  7883 N Blackstone Ave Fresno, CA 93720-4307

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  Nordstrom

  1600 Stoneridge Mall Rd Pleasanton, CA 94588-3246

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  Nordstrom

  1651 Arden Way Sacramento, CA 95815

Review Details

• Review fromHe R

  Date: 11/10/2023

  1 star

  He R

  Date: 11/10/2023

  They do not honor their pricing. There is a reason they have a low score. They told me they were being transparent and they lied about not honoring pricing for anyone. Stay away!

  Nordstrom, Inc.

  Date: 11/13/2023

  Dear He *****,

  We are sorry to hear about your experience. Unfortunately, we are unable to honor the price adjustment due to the original price being a known pricing error on our website. Service is our top priority, and we are sorry we let you down. I know you have requested compensation but that is not something we are able to accommodate. We believe the best way to address service failures is by fixing the problem, to ensure it does not happen again. Our primary goal is to make sure that we build your trust back by taking the steps necessary to improve this experience going forward. We do this by providing feedback and coaching appropriately.

• Review fromGaja N

  Date: 11/07/2023

  1 star

  Gaja N

  Date: 11/07/2023

  *********************************************************************************** No where on this product description it mentions that this is a pre owned product . I did not know that this was a pre owned product. I would not have purchased this product if was a pre owned product. I only got to know after i received the product and it mentions on the box . And now it is a final sale product. I am completely disappointed with with a big company like Nordstrom . Definitely be careful on Nordstrom product description on their website Also the website does not allow you to review the item . it throws an error.. i am guessing this is your way to not get any bad reviews.. so had to come to BBB to keep a review Seems like many people have the same issue.. lot of mal practices seem to be going on with Nordstrom

  Nordstrom, Inc.

  Date: 11/14/2023

  ****,we appreciate you taking the time to share about your experience and apologize for any disappointment caused. After reviewing this further, we do see that the matter is resolved, and item refunded. If there are any other concerns, please do not hesitate to reach out to us at ************.

• Review fromShuqiong C

  Date: 11/05/2023

  1 star

  Shuqiong C

  Date: 11/05/2023

  I had to pay for my stolen package, was it funny? And there’s a a pair of shoes in a tiny box told me had checked everything was correct and all in the box, I didn’t receive my goods and still need to pay for it without refund or another shipment.

  Nordstrom, Inc.

  Date: 11/08/2023

  We are very sorry to hear that you did not receive your package and for the disappointment caused during the review of your claim. Our delivery research department has communicated with you that we will not be able to move forward with a refund or replacement following the results from our internal investigation. If you have not already done so I would advise filing a police report. Once the investigating officer ******** us with a subpoena, we will be able to release the details of our investigation and any other details we have gathered regarding the delivery.

• Review fromVeronica B

  Date: 10/24/2023

  1 star

  Veronica B

  Date: 10/24/2023

  I received an order with missing and damaged parts. It did not come with all the parts in the photos, yet they refuse to let me return the falsely advertised product due to it being "final sale". This is not what I agreed to purchase and it is not my fault that their website is using incorrect photos that do not accurately represent what you actually receive in the mail.

  Nordstrom, Inc.

  Date: 10/25/2023

  ********, we appreciate you taking the time to share about your experience and apologize for any disappointment caused by our decision.After reviewing this further, we do see that the matter is resolved as the item has been arranged to be picked up via Fed Ex and a full refund will be honored.If there are any other concerns, please do not hesitate to reach out to us at ************.
  
  

• Review fromColette H

  Date: 10/15/2023

  1 star

  Colette H

  Date: 10/15/2023

  I received my order damaged. I reached out to Nordstrom and they did not care and just said to return it to get my refund. So, I submit a return and then notice there's a return label included in my package. So I went ahead and used that one. I called to make sure it was fine to use that one instead of the one provided online and she said that was fine. I then asked if it would slow down my refund and she said it would not. Well, my return FINALLY got delivered back to Nordstrom and I reach out asking how long it would be for me to get my refund now that is delivered back. They said that there is no activity showing on the return label upon tracking it. I explained I used the one provided and was told this was not issue. However, apparently it does slow down the refund timing because they have no way to track my return now. I am being told to wait 14 days! Seriously?! I receive a damaged order and have to wait this long...so it's going to be over three weeks before I even see my money back for a damaged order! I also tried submitting a review about my experience with my order on Nordstrom and they kept rejecting my review. Apparently honest feedback is not allowed. I also have been live chatting with an ****** and she was zero help and I explained my frustration and her response was so sorry for the inconvenience and have a great rest of your day. **************** is JOKE!

  Nordstrom, Inc.

  Date: 10/17/2023

  We are so sorry to hear that you received your item damaged. We take your feedback seriously and are addressing this matter with our team.Service is our top priority, and we are sorry we let you down. Returns are processed in ***** business days and refunds can be expected 3-5 business days after processing. Reviews, questions and answers are read before being posted to our site. We'll reject submissions that include inappropriate or discriminatory language, critical comments about other customers, personal contact information or non-Nordstrom.com web addresses. If you feel like your submission did not fit that criteria please don't hesitate to reach out to our customer care team at ************** and we would be more than happy to assist.

• Review fromIlia G

  Date: 10/06/2023

  1 star

  Ilia G

  Date: 10/06/2023

  I have placed order from online. it was showing delivered but i couldnt find package. i found out that that package was stolen . i called police and report stolen package. After that i called nordstrom and informed that package was stolen and gave them report number, now they dont want to refund my money back this is insane!!

  Nordstrom, Inc.

  Date: 10/13/2023

  **** thank you for sharing your concerns with **. It is disheartening to learn that yet again you did not receive your item. We certainly understand how upsetting this is. We have issued a refund for your order which should be released by your bank within 3-7 business days. Since this has happened multiple times, we ask for the safety of future packages you ship to an alternate address or your local Nordstrom or Nordstrom Rack as we may not be able to accommodate a refund going forward.Should you have further questions or concerns regarding this, please connect with our Care team at ************.

• Review fromZenobia P

  Date: 10/01/2023

  1 star

  Zenobia P

  Date: 10/01/2023

  Why would a high end retail store use a ***** **** delivery service.. ************ makes too much money to use a delivery service that is not a good delivery service. I have filed a complaint with the better business bureau and people need to go on there to read OnTrac reviews just as I thought that this high end retail store would know better to do, but obviously they dont care they just want your money

  Nordstrom, Inc.

  Date: 10/02/2023

  Dear ***************************,

  We are so sorry to hear that you did not receive your package. We have submitted feedback regarding your experience. I see our delivery research team had reviewed this and a full credit was issued back to your original form of payment the same day that the claim was submitted on 10/1/2023. If you need any help with a replacement, we would be more than happy to assist. Please give us a call at ************** with any additional questions or concerns. 

• Review fromCC R

  Date: 09/27/2023

  1 star

  CC R

  Date: 09/27/2023

  Buyer BEWARE!Nordstrom Rack has changed their return policy. If purchased online, you only have 40 days to return for full refund. You have 60 days for in-store credit. Any days over 60 - you get nothing!I recently purchased belts for my son. He didnt like them.I tried to return them, in original packing with tags and was told no for being 68 days since my online purchase date. In 2023, this seems like a very antiquated policy. I will be shopping elsewhere. No wonder Nordstrom stock continues to go down.

  Nordstrom, Inc.

  Date: 09/29/2023

  Dear ***************,

  We are sorry to hear about the negative experience and we are more than happy to submit feedback regarding the situation. However, this does appear to align with the Nordstrom Rack return policy that is outlined on our website. For full refunds to original tender, items purchased online must be returned by 40 days after order date, and items purchased in stores must be returned by 30 days after purchase. For eligible late returns received up to ********************** purchase date, your refund will be credited to a gift card in the amount of your purchase.
  

• Review fromDominique E

  Date: 09/24/2023

  1 star

  Dominique E

  Date: 09/24/2023

  I would give Nordstrom 0 stars if possible. I ordered a pair of ***** loafers. They said they were delivered yet I never received them. Received an email at 10:23pm saying they were on their way then again at 1:17am saying they were delivered. I work multiple jobs I am sleep at 1:17am in the morning. The Nordstrom tracking posted that they were delivered at 1:41pm. I have a mail room I did not see my shoes. Ive never had this happen. I called Nordstrom they confirmed that the delivery was made outside of my door despite the fact that I have a mail room. They will not provide a refund and they never offered to properly re mail a replacement in a secure place like my mail room like any other company would.they told me to call the police but if they wouldve delivered my package in the mail room like every other company that Ive successfully purchased from my shoes would not have been stolen if they really even delivered it. Save yourself the hassle and learn from my mistake do not buy from Nordstrom they do not care for their consumers and I am just out of $1100, with nothing to show for it just a headache. They pretty much have no remorse for me giving them my hard earned money and not receiving the purchase. Nordstrom needs to be out of business if they are just taking people money.

  Nordstrom, Inc.

  Date: 09/26/2023

  *********, we appreciate the opportunity to investigate your concerns further and apologize for your experience. Our customers have always been a top priority, and we certainly must demonstrate that through our actions, especially with events like this when a delivery goes awry. It is never our intent to put our customers through any hassle when seeking assistance or a resolution. Your comments provide us the opportunity to improve, and we certainly take that to heart. We have issued a refund and your bank should be releasing those funds to you within 3-7 business days.
  
  
  

• Review fromLauren R

  Date: 09/21/2023

  1 star

  Lauren R

  Date: 09/21/2023

  I purchased a coffee maker online. They sent me a coffee maker in an open box, that was damaged, used, and dirty, with coffee stains still on it, not even washed. I called customer service and they informed me that they would not replace it, and I would have to repurchase it, and they would not even expedite the shipping. Meanwhile, I paid for a new item.

  Nordstrom, Inc.

  Date: 10/02/2023

  ****** we are discouraged to learn of this poor experience with us.We do have strict protocols in place to ensure we only ship out merchandise in top condition. Obviously, we failed in this instance. we have shared your feedback and we will also further evaluate how we can keep this from happening in the future. You may reach out directly to the provided email should you have further questions or concerns.

  In the meantime, we hope you will accept our apologies for the disappointment we have caused here.