Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  1150 S Columbia Ave Campbellsvlle, KY 42718-2465

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  Amazon.com

  1245 E Washington Ave Ste 300 Madison, WI 53703-3040

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  Amazon.com

  1516 2nd Ave Seattle, WA 98101-1543

  

Review Details

• Review fromJenica Z

  Date: 01/27/2023

  1 star
  This company gives false information/promises and has messed up multiple deliveries and orders. Each time I contact customer service regarding this they can offer me a $5 credit after purchasing $100 at a time from this company and being a prime member. No one knows whats going on with all the lay offs which I understand but its still a big business and corporation to which if Im paying for premium service, then it should be provided.

• Review fromJonathan M

  Date: 01/27/2023

  1 star
  ******* stole my information, my credit cards, address, e-book, everything. They refuse to give it back. Someone with this email address ********************** call Amazon said they were me, Amazon gave them my account. Even when I told the text it was not me. I have been a customer for years, so I like to buy e-book. All my e-book, all my information, just gave away. So I have been calling Amazon for 3days to work with me. They told me today we will not help you get your account back. So at this time I'm getting a lawyer.

• Review fromBridgette L

  Date: 01/27/2023

  3 stars
  The drivers are lazy, apparently. My delivery instructions are to deliver my packages to my apartment door. They do that about 50% of the time and the other 50% they drop off at the office to save themselves time. Am I less deserving of front door service because I live in apartments? I spend a lot of money on Amazon, too much to receive poor service. I am very disappointed with this aspect of Amazon.

• Review fromDoug K

  Date: 01/27/2023

  1 star
  From the number of bad reviews on amazon support, it is very clear that amazon is not looking at the complaints at all. This information goes straight to a garbage bin.The support at amazon is the gold standard on non-existent support. I purchased a first item on amazon. The purchase went through. I purchase a second item at amazon and I am re-directed to a site that asks me to re-enter my card number.The internet has a large number of complaints about a scam where users to re-enter their credit card. I tried to report this at amazon. I was directed to a page at hackerone. The hackerone page immediately asks for "asset involved" (specific servers), uses terms such as "Bug Bounty", anf "hacktivity". Typical amazon clients are not going to have initimate knowlege of assets or understand the jargon used at hackerone. Most users are immediately lost here - and no report is filed. When users are unable to file a report, metrics and statistics on fraud activity at amazon will appear low to non-existent. This also sends amazon clients the message that they don't actually care. This is why they have outsourced the complaint reporting to hackerone. The "amazon assitant" is useless and pointless. Support at amazon is buried beneath ***************** of categories. Somehow, none of categories apply (at all). When you actually talk with a human agent, they are not knowlegable. When I explained that a first purchase went through and the second purchase wanted me to re-enter my card number. They actually said "this is for your own protection". If this is simply a way to make sure that someone other than me is using my account, this is very poor protection. How are amazon users going to differentiate between a legitimate amazon page and a hackers re-direct page made in the style of amazon made to collect credit card numbers? Especially when the Internet has no shortage of stories of amazon scams where people are asked to re-enter card numbers? File with FTC...

• Review fromGary C

  Date: 01/27/2023

  1 star
  Terrible customer service; very hard to reach anyone and Amazon makes you work hard to find contact details for customer service. Their prices are frequently much higher than local stores or other on-line retailers. But my biggest gripe is their advertised free two day shipping with Amazon Prime rarely works out and many Prime qualified items are taking 3-7 days to reach me. I finally managed to reach their customer support and I was told that 2 day shipping means two days after they have shipped the item. What?? This apparently gives them the right to sit on orders for as long as they want and still claim 2-day shipping. 2-day shipping used to mean two days from the time or ordering. No refund was offered to me for complaining that the $139 annual fee for this service wasnt being honored.

• Review fromJim S

  Date: 01/27/2023

  3 stars
  I love Amazon, I buy a lot from them, but the delivery has gone sadly downhill. I'm getting my neighbors' packages, and I'm not getting mine. This last one was promised today, but shipped today from ****** to ********, and it's promised tomorrow. Not likely! They have a huge job, and I understand things getting confused, but too many products are promised on unreasonable dates, just so I'll buy them, and then the delivery is delayed. That's bait-and-switch.

• Review fromDeb M

  Date: 01/27/2023

  1 star
  Amazon is rapidly going down, down, downhill. I was unable to log in to my account, again, today because Amazon does not send text security codes required for log in. For the fifth time I had to contact their Account Change Team concerning this. I had to give all my personal information, spell out my email phonetically and answer security questions due to their flawed security protocols. These reps cannot go back to correct wrong security information inputted, only forward. So even knowing the wrong info has been entered they continue to ask security questions only to tell you you have failed and must now call back to start all over again. I had to call this security team three times today to have this issue resolved - for the fifth time. I asked to speak to a supervisor; however, this security team in charge of security for all amazon customer accounts has no one overseeing this department. They are a bunch of individuals handling the customers accounts with no accountability to anyone. I was told that Amazon's management only manages people - they do not speak to people. Who is behind the scenes managing Amazon I can only assume are developmentally and emotionally challenged individuals. Absurd - not one supervisor, not one management person capable of speaking to a customer and having issues resolved. I asked the reps at Amazon, on all four previous phone calls concerning their failure to send log in verification texts, "If I remove my number from my account how will Amazon verify my log in?" I was told I had to have a number associated with my account for log in purposes. This seventh rep I spoke to today, resolved this issue by removing my number from my account. Now, I will receive emails with verification codes which is what I requested in the very beginning and was told by 4 previous reps that amazon was incapable of doing so. Who's on first at Amazon? Doesn't appear to be anyone remotely competent. First, they would have to learn to speak.

• Review fromEmma T

  Date: 01/26/2023

  2 stars
  I bought an espresso machine in 2020 that I was just alerted via the Amazon app was recalled for safety reasons. When I reached out for a remedy to the issue, I was not offered replacement, return, or refund. I wanted to submit a complaint but was given no option to even do that by customer service. Normally the customer service is decent/reasonable but Im legitimately concerned that this is a violation of consumer rights.

• Review fromWalt M

  Date: 01/26/2023

  1 star
  I worked with Amazon support center to get a replacement for a $1000.00 plus solar charger for my home that I purchased from Amazon a month and a half earlier, they originally offered a replacement process for the item, unfortunately a family member canceled replacement item. so I contacted Amazon the next day and and worked with their *********************** to reinstate the replacement, I was told that because their system showed that I used my one time only replacement option I would do a return, refund and re-purchase to get a new item for the defective one, I was also told that the Rep I was working with had entered it as a refund on first scan and assured me that it would take no more than 7 days to get the refund!I have the email follow-up message from the Amazon Rep stating this! it's been 8 days and when I contacted Amazon Support about where my refund is and was told they have the note from the Rep but that information was not correct and I would need to what the standard refund period of up to 30s plus **** days for the refund to be processed by my bank! - so when you work with Amazon they have no problem lying to their customers!! I will be shopping elsewhere from now on when possible - I recommend you do not get hooked on Amazon as your only shopping option! If anyone wants proof I have the *** pickup receipt and email memo from the Amazon rep to prove what I'm saying. Do Not Trust Amazon!

• Review fromDonna M

  Date: 01/26/2023

  1 star
  Amazon drivers mark ******** when address states no outside ******** so they leave at houses project but not to me when you call customer service they say delivered that is mail fraud no refund no replacement iam a senior fixed income I can't afford to loose 77.00.Instructed to go look for it when his ******** was a park.I do not live in park.I live at ******** School Apt ********** No outside ********