Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1226

  
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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  2020 Joe B Jackson Pkwy Murfreesboro, TN 37127-7792

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  Amazon.com

  560 Merrimac Ave Middletown, DE 19709-4652

Review Details

• Review fromPamela M.

  Date: 07/18/2022

  1 star
  Did not know I was being charged $4.99 a month for a "subscription " that I thought was a "try before you buy" and never bought anything from!! $4.99 a month for 16 months!!! Amazon "customer service" canceled the subscription AND my Amazon prime AND my Amazon music (paid $79 for in February for a year, zero refund of balance of that subscription) Multiple calls to resolve the prime and music, they did refund the music. Email stating they would refund 6 months of the subscription. Only issued one $4.99 credit. Another hour on the phone to be told they should not have offered 6 months but would honor it today.I'm still out $50 and Amazon basically told me "oh well, you should watch your account closer". Trust me. I will. And it will be quite easy as I won't be giving them nearly the business I used to.

• Review fromMona I

  Date: 07/18/2022

  1 star
  I bought a smoker from the Amazon website- the item was from a third party seller but the assembly from " Amazon Home Services" was included in the price of the item. The assembly service was never provided. Amazon took no responsibility for the assembly, stating that "Amazon Home Services" is a third party (even though there is no phone number or address for this business). The item arrived as scheduled but the assembly never did. Frankly, the item is exceedingly heavy and needs 2 person assembly- I would not have bought the item had the assembly not been included. The technician did not arrive at the scheduled time for assembly nor at the rescheduled time for assembly. When I called customer service to remediate the issue the item suddenly became a "completed order"- though it was NOT assembled. When I called the second time to complain, the response I received was "order cancelled- no longer needed by customer". By this time I was furious as I did NOT cancel the order and did NOT receive the service. The customer service agent was not able to connect me to the seller nor give a phone number or address for the seller. Frankly, I wonder if this is even a legitimate business.I have been a loyal Amazon customer for many years and I realize that it is a giant company, but that is no excuse to treat customers poorly. Do better.

• Review fromKatherine B

  Date: 07/18/2022

  1 star
  Amazon continually deliver my merchandise to an address 5 blocks per the management . And refuse to credit my account because I refuse to go with my ******. My building house Disable Seniors and it should be a law against this mistreatment. Not only is it a 5 block walk but Amazon HUB is upstairs in that building and packages are left on floor and open. Today customer service stated I will have to wait 10 days regarding a credit for not complying with Amazon and management of ************************************************* Y. I am a paying senior customer, this is elder abuse

• Review fromKathleen C

  Date: 07/17/2022

  1 star
  Be careful buying the prime membership as a gift if you're gifting to someone in ******. It doesn't work properly and they won't refund you.

• Review fromJames M

  Date: 07/17/2022

  1 star
  Pretty great for a decade. **** clipping with packaging and meeting delivery dates for a few years. Now they just send things in envelopes and leave them in the pouring rain. And God forbid you leave a well reasoned bad review on anything. Automatically rejected with no explanation, no response whe you inquire how it possibly violated tos. Then blocked from submitting a new reviee on those products. Scam.

• Review fromAnthony M

  Date: 07/17/2022

  1 star
  Amazon has lost their battle with 3rd party sellers. 2011 US Code Title 15 - Commerce and Trade Chapter 22 - TRADEMARKS ( **** - 1141n)Subchapter III - GENERAL PROVISIONS ( **** - 1129)Section **** - False designations of origin, false descriptions, and dilution forbidden Is a law that is continuously broken on their site. Sellers will make fake listings and sell items that do not match. Then stick you with the struggle of making it right again.

• Review fromPamela C

  Date: 07/17/2022

  1 star
  Amazon is a horrible company. I have had horrible service and even had to pay to return something that Amazon didnt deliver the entire item ordered. I ordered a mailbox and Amazon only delivered half of it and said they could not send the rest because it wasnt a full order only partial. I had to take the useless part I did get to *** to return it because A,pmazon said they had no way to pick up the return. What they are a delivery service, so how can they not pick up a bad order when it is their fault. and I had to pay for packaging for the return because the box sent by Amazon fell apart. They would JOT reimburse me for packaging.I gave them another chance and ordered 3 items for my dog who is injured and needed these items. Amazon said I would get my order by today. They did NOT deliver my orders but said they did, and have no one you can actually speak with for help. Amazon is the worst company I have ever dealt with. It has actually cost me money for nothing but bad service

• Review fromJanis L

  Date: 07/16/2022

  1 star
  I ordered a PS4 game for my grandson on May 20. Email stated delivery expected 5/31-6/3. Next email delivery date sooner than expected now 6/1. On 6/1 in the late afternoon I get an email saying the game would not be delivered until 7/11. I called customer service. The woman I spoke to (funny they never give their name!) told me I had ordered from the wrong company. So while on the phone I placed another order for the same game with a "customer service guarantee" his game would delivered no later than 7/5. Late afternoon on 7/5 I get yet another email saying 8/18. Lo and behold two days later I get an email saying delivery was estimated earlier than expected it would now be delivered 7/16. Well folks, it is 7/16. And late this afternoon I got another email. Yep you guessed it. Expected delivery is now 7/28. Another call to customer service. Was told there is another game listed on the website if I would like to place an order with another company. I asked if she could guarantee it would be delivered TODAY. I am leaving the order as is. I am curious no to see just how long it takes for this game to be delivered. Then everything even remotely connected to Amazon will be cancelled and/or thrown in the trash. I am done with them. Take my advice folk...ORDER FROM ************

• Review fromLorraine B

  Date: 07/16/2022

  1 star
  I ordered a lift chair last November and it broke so my mom ended up on the floor. They refused to do anything about it because the return window had passed. Crooks!

• Review fromJudy S

  Date: 07/16/2022

  1 star
  I ordered one bug zapper it worked a few hours then quit. Couldn't get refund because they said it was too long. Also picture on box and instructions didn't match what was in box.Then I ordered two Other bug zappers. Both were supposed to be new. The outdoor one came and I have not installed it yet. The indoor one came today. In a battered up box saying I was giving it a second chance, NO I am not. I wanted new one, that's what I ordered.