Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Amazon.com

  202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

  
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  Amazon.com

  P.O. Box 0823-03411 Atlanta, GA 30310

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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon.com

  PO Box 81226 Seattle, WA 98108-1300

  
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  Amazon

  4400 12th Street Ext West Columbia, SC 29172-3300

Review Details

• Review fromPatrick W

  Date: 07/21/2022

  1 star
  Amazon claims their Blink outdoor cameras are weather-resistant and failed to mention it doesn't hold up against thunderstorms. We just had one a week ago and after the storm one of my outdoor cameras went offline. I went to investigate and took it down, I open the camera and to my surprise, it was completely soaked. Had to pour the rest of the water into the sink and now wonder how is that possible. I spent a good amount of money on these cameras so I called their customer service. I was on hold for 45 minutes and when I finally spoke with their representative, she insisted that their device runs through quality control and insisted that I may not have closed the device properly. she ultimately says "she cannot help." In summary, I felt humiliated and made a liar. I would NEVER buy any of their cameras ever again.

• Review fromRakesh P

  Date: 07/20/2022

  1 star
  Amazon is selling off returned products under "promo deals" and are not in anyway helpful when requesting a new product for the same price instead.They just say "return it and buy for full price"

• Review fromLiam M

  Date: 07/20/2022

  1 star
  Ordered a fake USB drive and was refused a refund despite it being a known scam product and being removed from Amazon, since it was just outside the 30 day return window. Amazon is knowingly selling scam products / fakes and refusing refunds.

• Review fromJocqueline M

  Date: 07/20/2022

  1 star
  I spoke with ****** about my order being delayed and she couldnt help so I asked for a manager and was only sent to a different retail department and spoke with Jisoo. He told me Amazon couldnt do anything since the order hadnt shipped and for me to wait until tomorrow. He also said he was going to call me the following day. I never received a call and my order still hadnt shipped. I then called and spoke with ******** and she could help me so I was transferred to ****** who just stopped talking on the to make it seem a bad connection. I called back and then spoke with manager, ******, who says that there was nothing she could do since the order already shipped. I was told previously that the order had not shipped but now it will be here on the date of my departure! Poor service, poor communication, poor retention *****!

• Review fromAmanda T

  Date: 07/19/2022

  1 star
  Amazon has been terrible. Recently spent some time on the phone with someone from the investigation division about their drivers opening doors to my house to deliver packages. While going through this it was noted we dont have the key entry access that they offer so they were entering our home without permission. We also found that the pictures they are supposed to take of packages were not of the packages and instead of the items in our garage. After this started happening we had random vehicles drive by our house slowly and recording as if they were trying to look for entry points and when we would be home versus not. This was brought up to the amazon person. She advised that there would be notes to NOT TOUCH doors, just leave package beside them outside. This didnt happened. Today it happened again where the driver got out of the delivery van and walked right into my garage and left a package. As soon as he saw me, he ran. Theres has never nor will there ever be permission for them to do this. This is scary that its still happening, we filed 2 police reports now with local police about the issues. This needs to stop. Youve lost customers due to this as its a security and privacy issue.

• Review fromVick G

  Date: 07/19/2022

  1 star
  The Customer *************** at ********************** admitted that a fraudulent charge was made to my card (even while repeatedly reassuring me that the charger could not know my card#). In spite of this evidence, they continue to keep my money, and told me to take a hike... that my problem was with my bank. Then, they refused to send me something confirming their assessment of fraud!I suspect there are intrusions into their system that they are desperately trying to keep from getting press.I know they are going to keep my money until I unjam it. That entails a sometimes hours-long wait for Direct Express to answer the phone with a robot... who must be a demon.Can somebody please help me?

• Review fromGary K

  Date: 07/19/2022

  1 star
  Having been a Amazon customer for over a decade. I was suddenly told that all my reviews where fake and my account was suspicious? When I attempted to contact the company via email, I was sent a generic form email about my account being reviewed and that I was posting fake reviews. Amazon failed 100% in this and I have now started to shift away from them as a online sellar. Very poor customer service and lack of diligence on *********************** part.

• Review fromKeila R

  Date: 07/19/2022

  1 star
  I placed an order and canceled within time. Unfortunately never got my money back.

• Review fromJeremy H

  Date: 07/19/2022

  1 star
  Very poor ***************** I purchased an item through Amazon.com and never received the item. I requested a refund and never received it. I have spoken to my bank and Amazon customer service line multiple times with no resolution. I would like my money back after being scammed on their website. What should I do?

• Review fromSteve T

  Date: 07/18/2022

  1 star
  Bought 2 ******* S22 on prime day From Amazon not 3rd party sellers. I received my order and much to my surprise instead of nearly $2000 worth of phones I got a $49 speaker. I promptly contacted customer service and was advised to send pics. I did and got a reply to return the item for a refund. I do not want a refund. I want the phones I bought. Since it was now several days later the phones were now $100 each more. Amazon flatly refused to send the correct items even after 11 emails and at least 6 phone calls. I had a brief moment of hope today as I got to speak to *** a customer service manager. Sadly he was the most unprofessional person I have ever dealt with in a supervisory position. He could only recite a few sentences from the training manual regarding returning my item. He then impolitely said if that's all I can help you with today then I am going to end this call and hung up. I received a return label by email and much to my surprise I had to pay for return shipping of the Item that I never ordered. This is the most disgusting service I have ever received from any company I have dealt with. So here I am with out the 2 phones i needed to replace 2 broken phones. I have just spent $30 to return a speaker I didn't order and have a $2000 charge on my credit card that *** take up to 30 days to be refunded. I am currently wondering why I am paying $100 a year to be treated like garbage. Shame on you Amazon. *******************, The richest man on the planet you should be disgusted with yourself and your company.