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Business Profile

Ecommerce

Amazon.com

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Amazon.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Amazon.com has 122 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Amazon.com

      202 Westlake Ave N Ste 2 Seattle, WA 98109-5264

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    • Amazon.com

      PO Box 81207 Seattle, WA 98108-1207

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    • Amazon.com

      PO Box 6485 Incline Village, NV 89450-6485

    • Amazon.com

      PO Box 81226 Seattle, WA 98108-1300

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    • Amazon.com

      PO Box 960013 Orlando, FL 32898

    Customer Review Ratings

    1.13

    Average of 4,728 Customer Reviews

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    Review Details

    • Beverly J

      Date: 06/23/2022

      Azamon took ***** cent out of my account without my permission I had paid them the ***** I owe them yet they went behind my back and took my money I'm so upset with them

    • Theresa Q

      Date: 06/23/2022

      Amazon does not honor the warranties they advertise on their packaging. I bought an Amazon fire tablet with a 2 year worry free, new replacement warranty. When needing to use the warranty, the sent me a crappy refurbished one that was in worse condition then the original. They refuse to send a new one even though it's clearly advertised on the original packaging they would.

    • Mikalah A

      Date: 06/23/2022

      I just found out that I e been enrolled into a subscription for the last 16 months that I never signed up for, as well as starz that Ive been paying for for God knows how long. I reached out about the refund, and the response I got was I am sorry to inform you it we are unable to issue a refund for previous months and that was from a supervisor that RUDELY disconnected the chat before I could even respond back. I call customer service, and they explain that I will be receiving a refund MONTHLY for the amount of months that I have been charged for. UNACCEPTABLE.. I should not have to wait 16 months for a full refund when you already have my money.

    • Linette S

      Date: 06/22/2022

      Amazon closed my store card account after being a loyal customer for years and paying on time and even early, reporting it to credit agencys and then telling me to just open up another account, messing with my credit yet again. This is not how a business should treat loyal customers.

    • Maria B

      Date: 06/22/2022

      I purchased for paperback books for my grandson in Feb 2022 from Amazon. When the envelope arrived, the contents were gone and was noted that it was empty when received by post office. I notified Amazon what occurred and asked for them to replace the books. They did, but I was charged again at an extra cost. Apparently Amazon is not interested in customer service. Buyer beware!

    • Gwenlyn S

      Date: 06/22/2022

      Gwenlyn S

      Date: 06/22/2022

      I purchased decking material and I have not had the decking material a year and it's changing colors. I purchased the material in October of 2021 and the material started to changed colors, going from ***** to grey. Now, Amazon has only a 30 days to returned the items, but the description says it will last for years, weather resistant and durable quality material, hold up to against the weather as well. The tiles that are exposed to the sun has faded, but the tiles under a cover has maintained it's color.. I have spent over $2,000.00 for these tiles and Amazon.com has not offered me any solution, but to get in touch with the manufacturer, This AsterOutdoor is sold by Amazon Warehouse and shipped by Amazon.com. But they won't hold up to this material. AMAZON IS NO LONGER SELLING THIS COLOR, BUT THEY ARE CARRYING IT IN THE GREY COLOR.

      Gwenlyn S

      Date: 06/23/2022

      I am trying to get compensated for the damage they knew wasnt any good. Amazon only gave 30 day warranty on a product that claims to last for years to come. Now, they have taken the color off the market. This isnt fair to me, a consumer.

    • Lisa L

      Date: 06/22/2022

      Been amazon prime user for 7+ yrs. They recently restrict my access to give comments and also deleted all my previous comments on products. I just don't understand, I give comments to products because I found the comments there help me a lot, when choosing product, size etc. So I just want to contribute and give my own opinions. It takes time to take the photos and post the comments there!! I am ******, I emailed them and asked for a reason. Never got response.Seriously thinking dropping off amazon, target next door is sufficient for me!

    • Janet L

      Date: 06/21/2022

      Amazon is quick to provide refunds; however, my complaint is that to receive credit to your charge card (which they hold on file) you must check the box to indicate this. Otherwise, Amazon has very cleverly made the default to their Amazon gift card, keeping an individuals credit funds so you will spend more. When you shop at any other retail store and return something, do you have to request that it be returned to your credit card rather than a store credit? The answer is no! Amazon is using its customers to benefit their cash flow.

    • Regina E

      Date: 06/21/2022

      My granddaughter lives in **************** and I live in ********. I have sent numerous packages to her. Recently my orders are being returned to the vendor due to being damaged. This has happened 4xs in a row!!! I track my packages on the Amazon app each fine they are out for delivery. Then all of a sudden returned. Today I tracked a package and the comment made was unable to deliver incomplete address. Give me a break, its a military base. I called customer service and that person wanted ME to provide directions!

    • Nell H

      Date: 06/21/2022

      Have used Amazon for virtually everything possible. Sunday evening I purchased a gigantic order for a college apartment. Immediately on Monday morning I realized the shipping address was one digit off. I must have been transferred at least 5 times. Nobody was able to assist. Not to be mean but honestly nobody understood that I simply needed one digit changed on the shipping address. In fact, I dont think Amazon cared. They promised to contact me today which is now the next day. Guess what??? No assistance and no call. Of course, I have been charged.

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