Reviews

This profile includes reviews for Rad Power Bikes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107

  
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  Rad Power Bikes Inc.

  535 Florence St Imperial Beach, CA 91932

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  Rad Power Bikes Inc.

  2107 S 700 E Salt lake City Utah, UT 84111

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  Rad Power Bikes Inc.

  1121 NW 52nd St Seattle, WA 98107-5130

  
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  Rad Power Bikes LLC

  275 W 5 Ave Vancouver, BC V5Y 1J3

Review Details

• Review fromGeorge A

  Date: 06/24/2023

  1 star

  George A

  Date: 06/24/2023

  We purchased a rad rover 5 and a rad rover 6+ The RR5 is too big for my wife and the RR6 was non functional and unusable. We have sent numerous emails with all required information with photos. We have had no response in on3 weeks. I had high hopes for these bikes but I am so disappointed in the lack of customer support I just want to return but I need a number from Rad E-bikes. Tried calling store but told to email. Rad please pay attention
  

  Rad Power Bikes Inc.

  Date: 06/26/2023

  Dear ******, 
  
  We deeply regret the delay in responding to your recent inquiry sent to our customer support email inbox. We sincerely apologize for any inconvenience caused and understand the frustration you may have experienced.
  
  Rest assured, we are committed to resolving the issues you and your wife encountered with your RadRovers. Our dedicated senior Support Specialist, Friday, has personally reached out to you regarding this matter, and the case ID we have on file is 462083526855.
  
  Please don't hesitate to contact our team if you have any further questions, comments, or concerns. We are enthusiastic about resolving this for you promptly and we are eager to provide excellent support for you in the future! 
  
  Thank you for being a Rad customer. 
    

• Review fromLisa N

  Date: 06/23/2023

  1 star

  Lisa N

  Date: 06/23/2023

  Horrible service wait no service, no chat, no phone lines and I keep getting from emails to my inquiry more than a week after contacting. Im no closer to getting the issue resolved.
  

  Rad Power Bikes Inc.

  Date: 06/24/2023

  ***************: 
  
  First and foremost, we would like to apologize for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
   
  We've created a replacement order to get a new Pet Basket Carrier out to you right away!
   
  You'll receive an email within 3-5 business days (or sooner) with a tracking number to confirm your order is on its way to you! Be sure to keep an eye on your email inbox for important order updates.
  
  We've followed up with you via support ticket 1870349. 
  
  Thank you for being a Rad customer!  
  

• Review fromRudy C

  Date: 06/21/2023

  1 star

  Rudy C

  Date: 06/21/2023

  Purchased an electric bike, they never sent it to the right location for assembly. Company provides no customer support options other than email. Emailed several times with no response. I had to file a dispute with the bank to get a refund. Avoid doing business with this company.
  

  Rad Power Bikes Inc.

  Date: 06/24/2023

  Hello, ****: 
  
  Thank you for following up regarding the unfulfilled bike from Order 1110445. 
  
  We are very sorry to hear that you've filed a dispute with your financial institution for the charges related to this order. One of our senior customer support specialists has followed up with you via support request ******* to get this matter resolved as soon as possible. We're looking forward to assisting you with this issue and getting a new bike out to you, if you are open to working with our team. 
  
  Thank you for being a Rad customer!  

• Review fromRobert V

  Date: 06/15/2023

  1 star
  **************** after the sale is terrible! I own two RadRover 6 Plus bikes and have a minor issue with one of the ** brackets (it's broken). Phones are down, and chat is down. I sent an email on 8 June to customer service, with no response as of yet. It's hard to recommend a company that doesn't back its product. They keep saying they are too busy filling backorders. If you are that busy, hire more people.

• Review fromBrian A

  Date: 06/15/2023

  1 star
  Been trying to reach Rad Power Bikes regarding a part that is needed for my RadRover 6 Plus and it appears that they turned off their support phone line and support chat so the only way to reach out is via email. Have been following up every 2 days but still haven't received a response. Really ***** that I now can't ride a bike that I've owned for less than 1 month due to a part breaking and not being able to get any assistance or a replacement. Can't even get a request number for support because no one will respond to my inquiries or answer the phone, overall dissatisfied with my purchase and the lack of support. May try to seek other avenues (such as legal counsel or a chargeback) unless I actually get a response as this is ridiculous at this point.

• Review fromMatthew J

  Date: 06/14/2023

  2 stars

  Matthew J

  Date: 06/14/2023

  The bike seems to be good quality and I used it to commute for a good six months. Never had an issue until my motor suddenly stopped working. I reached out to customer service and 3 days after that they "closed" my case without even speaking to me. I asked it to be reopened, and it has been 3 weeks since then. I have heard that the company has layed off many people, and have no problem with the actual service representatives, but the company itself has terrible waittimes and I can not even redeem my warranty for the motor. I can not wait any longer, as I need the bike for college classes and to commute as I have expressed to them many times. I will have to buy a replacement motor and replace it myself Don't buy a bike here unless you know exactly how to change parts and don't need the warranty, as it is essentially useless if you can not get an email back because the company has fired too many people.
  

  Rad Power Bikes Inc.

  Date: 06/15/2023

  Hi!

  We sincerely apologize that your RadRover 6 Plus bike is having some issues with its pedal assist and throttle and for the delayed response to your recent inquiry to our customer support email inbox. We value your time and understand the frustration that *** have resulted from this delay, and for that, we extend our sincerest apologies.
   
  Typically, when your throttle and pedal assist stop working at the same time, it's because your motor thinks the bike's brakes are engaged. This is also referred to as an Error 25.

  We have followed up in your support ticket 1867135 to troubleshoot so we can get you back riding ASAP. We appreciate your patience! 

• Review fromJack P

  Date: 06/05/2023

  1 star
  I bought a Rad Rover 6 bike (2 or them, order #*******), arrived this Saturday 03 Jun. 23. One of the batteries is dead, will not charge. Took it to the local RAD service center in town and confirmed battery is defective. Since the battery is a sealed unit there is no way to troubleshoot the cause. Similar problem to the other customer, there is no way to contact the service support or help center, I can't even submit a service request #. I tried calling several times and the message indicates phone lines are closed. They state you can text these numbers but when you try it says their texting is turned off right now. They direct you to their new chat feature, but no one is online. They state on their internet support page "We are currently experiencing longer than normal wait times for support requests." I returned to the local service deal in town and they too can not get a hold of anyone at RAD. I can only ride one of the two bikes I purchased because of the defective battery. All I need is a replacement battery covered by warranty so why girlfriend and I can at least ride these the new bikes we just purchased.

• Review fromGreg D

  Date: 06/02/2023

  1 star

  Greg D

  Date: 06/02/2023

  I wanted to file a BBB complaint but was instructed by the BBB system to submit a review. See email I sent Rad Power Bikes below. What I did not put in the email below is that I purchased my Radmission last October and the battery stopped working as I was riding the ebike. Then, I turned off the bike and lost the key, maybe as I was pedaling home. I spoke to a bike shop that services Rad Power Bikes and they told me the first step is to get a key so they can figure out what's going on. As you will see below, the service or lack thereof I have received from Rad Power Bikes has been horrible.1844993 is my request number. I requested a replacement key for my Radmission on May 10, 2023. I still have not received it. I have called with no success getting through. I have emailed to receive generic responses. Your website constantly says that your company is experiencing unusually high activity. I have chatted with a representative once who told me that I would be contacted once my key was cut. I have explained I rely on my ebike for transportation. I have not heard back. Your company was quick to take my nearly $1000 for a radmission but has provided horrible or non-existent service after the fact once the slightest problems arose. If I don't hear back with a satisfactory explanation within two business days, I am going to post the worst review your company has ever seen and *** for breach of contract in my county, Madison County, ********. It is a matter of principle now and I will pay whatever it costs to file suit and have your company served with a summons. Once I serve Rad Power Bikes if your company ignores my lawsuit and does not file an answer and subject itself to my county's jurisdiction, I will take a default judgment and hand it over to a collection agency. If you do respond to the lawsuit and win, at least I will have the satisfaction of causing someone in your company the inconvenience you have caused me.
  

  Rad Power Bikes Inc.

  Date: 06/05/2023

  Hi! Thank you for your review. We are working through a large backlog of tickets and we appreciate your patience and ***** as we are working all requests in the order received. Your draft invoice for the keys was never paid, so we paid this order for you as a courtesy and processed order 1115103 today. This order is estimated to ship out within the next week from our ******* retail location as soon as the keys are made. You will receive the shipping confirmation via email once shipped. Please let ** know if you have any additional questions. 

• Review fromR. W.

  Date: 05/29/2023

  1 star

  R. W.

  Date: 05/29/2023

  This ebike is a Horrible Opposite to sustainabiilty. Battery won't charge - Rad's answer is to order a new battery - senidng the old one to a landfill, when in reality the problem was a $2 fuse, but they designed the battery pack so you can't get to the fuse but have to order a new battery -- complete rip-off by their design team to sell a new battery when all you need is a new fuse, but you can't get to the fuse to replace it without damaging the battery.
  TERRIBLE PRODUCT -- called and they said - sorry, it's 18 mos old so out of warranty.
  

  Rad Power Bikes Inc.

  Date: 05/31/2023

  Hi! We appreciate your review. The semi-integrated batteries do not have the replaceable fuses. Thank you for asking about battery recycling! Rad Power Bikes strives to be responsible for the environment, and we’re glad you’re interested in helping contribute to this goal. Lithium-ion batteries are recyclable and not just waste! Thankfully, battery recycling programs are becoming more accessible to everyone.
  
  
  
  Batteries Plus is also a company that has a variety of recycling options. This company will recycle batteries, including lithium-ion batteries, light bulbs, and even small electronics. To learn more about their recycling options and find out if they are in your area click here: 

  
  

  https://www.batteriesplus.com/recycling

  
  

  Additionally, please consult with your local government about what battery recycling options might be available to you.
  
  
  
  Thank you again for helping keep reusable items out of landfills. We are always looking for ways to improve our environmental sustainability, and will be sure to announce any updates to our processes that can help customers dispose of their ebike items safely!

  R. W.

  Date: 05/31/2023

  Company responded there is no replaceable fuse. There actually is a 4amp fuse that they designed so the consumer can’t get to it. FORCING taking a perfectly fine battery to the landfill and buying a new one for $700 with shipping when a $2 fuse would have solved the problem had they not intentionally designed it this way that you have to buy a battery each time the fuse blows. I took apart the battery pack and as shared online in other posts there is a standard auto 4amp fuse that was blown, but I had to destroy the lack to get to it - what a rip-off - BUT Rad responded to my complaint that theee is no fuse - a complete lie!
  

  Rad Power Bikes Inc.

  Date: 06/02/2023

  As we advise in Page 17 of your Owners Manual, please NEVER open up the battery housing, which will void the warranty and can result in battery damage. It can also expose you to caustic substances and electrical shock or it could create a fire hazard, which can lead to serious injury or death.

  R. W.

  Date: 08/29/2023

  You are unfortunately correct there is no easily replaceable fuse, you seal the housing so that a simple fuse replacement could save disposing of a dangerous battery. I dont replace my car battery because of a blown fuse. If you cared about the environment then the fuse that frequently blows *** many other online posts could be replaced - instead you sell a new expensive battery. This business is only about profit at the consumer expense.

• Review fromLane B

  Date: 05/25/2023

  1 star

  Lane B

  Date: 05/25/2023

  My wife and I purchased a Rad Runner 2 in early April using it for the first time a few weeks later while on vacation in ******. There, the bike worked well for the first 3 days before developing an intermittent throttle and/or motor cut-out issue that not been resolved by *** and has made the bike unsafe and unrideable since. The root issue for ** is the complete lack of customer support thats available to remedy warranty issues. Since our purchase, *** has closed their direct customer support phone lines, discontinued their still advertised ************** support and recently suspended their live chat portal. This leaves only their email portal service as the means to resolve product issues. It is a brutally inefficient process. Weve been working the *** required troubleshoot processes for almost 2 months and *** has only provided meaningful support twice during that time while continually sidestepping our simple request for a warranty return/refund. We paid good money for a product that *** claims is award winning and backed with great support and weve gotten neither. My wife and I can make only two possible conclusions after having invested so much time and energy trying to return a product weve documented as being faulty to ***s using their own troubleshoot steps: 1. *** does not care about customer issues and is intentionally prioritizing sales cashflow over customers satisfaction or, 2. ***s business is failing and they simply no longer have the ability to provided product support at all.I would be more than happy to write back to this post and detail how wrong I was about my *** business assessment and tell all here about my fantastic follow-on *** customer experience if they choose to support our warranty return/refund request. Our ticket number is #*******. Until then, potential customers be VERY VERY forewarned.
  

  Rad Power Bikes Inc.

  Date: 05/30/2023

  Hi! Thank you for the review! We sincerely apologize about any frustration! We are working with you on a return in ticket ******* and are currently waiting to receive pictures of the bike to send you a prepaid shipping label. Looking forward to hearing from you!