Business Profile

Parking Facilities

Diamond Parking Services, LLC

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

523 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for parking via the app when I entered the parking lot. When I came back to my car, there was a parking citation for unpaid parking at 4 times the rate that I paid. The citation states that the car is an Inifinity but my car is a Tesla. I am looking for Citation #********** to be removed since parking was paid as requrired.
Business Response
Date: 10/28/2024
Dear BBB,
Diamond Parking has contacted the customer and apologized for the recent ********************** owed error that affected their experience with us. We strive to provide our customers with the best ********************** possible, and I regret that we fell short in this instance.

Please know that we have voided the parking owed for the customer to rectify the situation.

Thank you for your understanding and patience. If you have any further questions or concerns, please dont hesitate to reach out.
Sincerely,

***** ********
City Manager **********
Diamond Parking
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is 100% a predatory clown service. On Sunday, 10/20/24, I was driving through ********* in *******, and my 2 year old toddler had an emergency scenario around noon in which he s*** all over himself - basically as a parent running solo I frantically needed to find any where to briefly get out and find a bathroom ASAP to clean him up. Remember, this was around noon in the middle of the day on a Sunday. Not only that, but this this parking lot did not have any signs visible anywhere letting people know that they would be ticketed. (There were literally no hourly rates listed - only $15 evenings and a towing notice). Once I was able to find a public restroom and clean him up shortly afterwards, I came back literally at 12:23 PM with a $65 ticket listed at 12:17 PM. This is literally the second f****** time in 3 years this absolute clown of a service has ticketed for ridiculous, comical practices. The first time I was literally parked in my OWN gym's parking lot, USING my OWN GYM for not even an HOUR, and I received the same type of ******** ticket then. Do not trust this company - they are absolute garbage and deserve to be driven out of business. These types of predatory companies are the scum of the earth - you literally provide nothing of value to the human race.
Business Response
Date: 10/25/2024
My name is ***, and I am an Area Manager for Diamond Parking. I oversee this area of ******* for Diamond Parking. I wanted to take a moment to respond to you regarding your notice from October 20th, 2024.

Diamond Parking manages this parking lot for ******** in the ***************************** This location is Reserved during Banking hours and is a paid parking lot at all other times.

For reference, this location has been a Reserved and paid parking lot for many years. At the entrance of the lot, we have not only a large sign on a pole with the parking information, but also a large red scan to pay sign. We offer two different mobile payment options for your convenience. There are multiple signs throughout the lot including our Terms and Conditions for parking.

In the picture below (showing your vehicle), there is a sign (below the large red pay here sign) with printed rules of parking at this location, including specifics on when the lot is reserved and or available for public paid parking.

( See attached for photo)

On the back of your notice are instructions on how to pay, dispute or reach out if you have any questions. I did not receive any information that you tried to reach out to Diamond to get an explanation for this notice. We could have quickly answered any questions you may have had if you had reached out.

It sounds like you were having a rough day and as a onetime courtesy, we have voided the parking notice you received. Nothing further is needed.

Please keep my information handy and do not hesitate to contact me if you have any questions or concerns in the future.

Have a great rest of your day,

***

*** ********
Area Manager *****************
Initial Complaint
Date:10/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have parked at this location for several years including with the previous parking authority who managed it before Diamond Parking Services moved in. Diamond Parking Services removed all machines and brought in QR codes and a website. The day of the fine, none of their services worked. I ended up receiving a parking fine. I attempted to dispute the ticket online, however, their website does not have a British Columbia option for address which glitches out and does not let you proceed with the dispute. When I attempted to bring this issue up with the operator who answered the phone on 2024-10-21, he said he didnt care and I shouldve emailed instead. He then said it doesnt matter because he is going to reject the dispute anyway. We then talked about the ticket going to collections which he said it cant and not to worry about it. Either way, Diamond Parking Services needs to update their website and allow clients to dispute fines without having to jump through hoops and train their staff on customer **********************.
Business Response
Date: 10/28/2024
Hello,

I am sorry to hear about your frustrations with us. Our goal with any customer, is to provide the reason the notice was issued, find a resolution and to prevent it from happening again in the future.
Please note that this location is private property, and all parking rules have been created by the property owner(s). Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. The lot in which you were ticketed is a pay parking lot. You are not permitted to park on the facility without payment. Our system does not have any records of issues/technical errors from that date and time for payments. We also have no record of communication from you to inform us of an issue, where at that point we could have possibly assisted to find an alternate form of payment. We have however, reviewed your case/appeal and will reduce this notice as a one-time courtesy to $60.00. To have the billing adjustment take effect please contact our office at ************ by the end of business day Oct 31/2024 and quote your reference number. Thank you. Have a great day!

Regards,

****** *****
MANAGER PARKING SERVICES ******
Customer Answer
Date: 10/28/2024

Complaint: 22455953

I am rejecting this response because its cheaper to change my license plate than pay your bogus fine. Look at the screen shot that shows when I communicated it. I will post the audio on ******* and send a link of your employees unprofessional attitude. I checked with the building owner, **** and they said they have received numerous reports about your system not working as there is no service in the parkade. This company uses trickery and deceit to fraud people out of their money. Their dispute system is still broken and does not provide all of the Canadian provinces making it impossible to argue a ticket.

****
Business Response
Date: 11/14/2024
Hello,

We have confirmed with the Area Manager of this location that there is still one pay station there to utilize, along with other online methods of payment. Unfortunately, the notice is valid. Persons are not permitted to park without payment. Cancelling their plate will not erase the debt owed as they are still the last registered owner of this plate/at time of notice. As a courtesy, Diamond Parking will extend the deadline of the reduced amount to end of day Sunday Nov 17/2024. After this time, the notice will remain payable in full. Thank you.

Regards,

****** *****
MANAGER PARKING SERVICES ******
Customer Answer
Date: 11/14/2024

Complaint: 22455953

I am rejecting this response because:

Diamond Parking pigeonholes the public into paying outrageous tickets when their website/apps go offline.
Diamond Parking does not have the Province of **************** as an option when appealing a ticket which does not allow you to dispute it online. This is an ongoing issue despite it being addressed to Diamond Parking and ****** ***** directly.
OMNI will be issuing a letter directly to Diamond Parking to remove the ticket from the system along with a complaint letter for the constant harassment their staff is guilty of committing.
There is no debt. I will be posting online other correspondence between Diamond Parking addressing their website / app outsges and rescinding tickets that were issued to people I know.

Business Response
Date: 11/27/2024
Hello,

Again, it was confirmed with the Area Manager of this location that there is still one pay station there to utilize, along with other online methods of payment. Unfortunately, the notice is valid. Persons are not permitted to park without payment for any reason. Cancelling their plate will not erase the debt owed as they are still the last registered owner of this plate/at time of notice. We had offered multiple courtesies which were not accepted by deadlines. At this time,the notice will remain payable in full. This matter is closed on our end.Thank you.

Regards,

****** *****
MANAGER PARKING SERVICES ******
Customer Answer
Date: 11/27/2024

Complaint: 22455953

I am rejecting this response because there are no parking pay stations at the location. I asked security and the building manager for confirmation and they both confirmed there is no actual pay station on the premises. There is also no access to the office buildings main floor before 8am limiting the public from contacting in-site security. Diamond Parking waives all fines and penalties after reading this statement. That is basically Diamond Parkings arbitrary fine enforcement, a sign with a threat that nobody reads.
**** B
Initial Complaint
Date:10/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Your dispute confirmation code is 241021-a17b854f Please forgive this ticket as I was not parked but came out to check restaurant times for a sec.
Business Response
Date: 10/29/2024
Hello,

Please note that this location is private property, and all parking rules have been created by the property owner(s). Diamond Parking has been hired to enforce these parking rules as posted on the property which states that drivers can only park their vehicle while they are a patron of said business on the property. If a driver leaves the property without their vehicle, they will be subject to ticketing and/or towing. In your correspondence to us you stated there would be someone reaching out with the authorization to cancel. We have had no contact regarding this matter. This leaves the notice open and payable in our system as of today. Without this, we will as a one-time courtesy, reduce the notice to $40 if paid by the end of business day Oct 31/2024. To have the billing adjustment take effect please contact our office at ************ and quote your reference number. Thank you. Have a great day!

Regards,

****** *****
MANAGER PARKING SERVICES ******
Initial Complaint
Date:10/18/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for parking and only stayed in the parking lot for my allotted time. I was charged during this time while it was still active. I attempted to dispute this charge through the merchant but they provided no valid reasoning and still denied my appeal. I am seeking for the invalid charge of ***** to be dropped, as I properly paid for parking. Attached images show ticket was issued for same lot in which I paid for and was parked in during allotted time. Reference # **********
Business Response
Date: 10/21/2024
Dear ******,

We apologize for any inconvenience this notice may have caused,but it has been voided out of our system. The denial email was asking for one more piece of information to further your appeal, but with what you provided in this complaint we were able to complete the appeal.

Thank you for the feedback and please reach out at ************* if you need anything further.

Thank you,

****** *******

Operations Manager | Parking Services
Customer Answer
Date: 10/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:10/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was parked at a gym in ****, HI with one tire on the space line Diamond Parking Services left a Parking Payment Notice with pictures stating Improperly Parked on my rented vehicle.They are demanding $61.50 within 5 days and $103 after 5 days.I feel I had no contractual agreement with them and that this is a legal scam
Business Response
Date: 10/14/2024
Aloha Mr. ***** *********,

We are addressing your recent matter concerning a parking notice you received for a violation of improper parking at Planet Fitness.
The notice was issued due to your vehicle being parked in a manner deemed inappropriate by the regulating authorities. We assume that this was oversight that led to this violation, and you understand the importance of adhering to parking regulations.

As a onetime courtesy, as our goal is to gain compliance and now you are aware that you cannot park inappropriate and by parking your vehicle you agree to the Terms and Conditions posted regarding the governing parking spaces.

If you need further assistance, please let us know.
Thank you for allowing us to assist you with this parking notice.
Customer Answer
Date: 10/16/2024

Complaint: 22411912

I am rejecting this response because:
Diamond Parking is a scam.
In order to have an enforceable policy there must be a legal contract of carriage and Diamond signage at this location makes no mention of terms or conditions and is therefore non existing. Your statement of parking inappropriately by the regulating authorities is absolutely ?? ******** and you know it. I have complained management of Planet Fitness and advised them we will never return so that's what they get for dealing with your antics.
I expect a full refund because you have no legal basis to determine appropriate parking or charge me a parking notice charge. That's why you can't call it a citation or ticket because you know it's a scam and illegal.
The only reason I paid this is because it was a rental car and you knew it and prey on rentals. We are not done and PBAAB
Your response is just as much ******** as your company and predator practices are and you know it. You're being posted on all available media to warn others of your scam F
F.A.F.O. C ya soon
Sincerely,

***** *********
Customer Answer
Date: 10/28/2024
I conceded and paid the embezzlement because it was lodged against a rented car license plate and I didn't want the car rental company to be involved in this scam and holding my future rentals hostage with a scam for payment.
This is why I reported this scam to the BBB for public awareness of the illegal activity by this business. They are demanding payment for their arbitrary judgment of one's parking activity and knowingly targeting rented cars with no documented contract or notice to the intended recipient
The entire process is an illegal scam but nobody can afford to challenge them to stop.
Hopefully public awareness will help others.
Business Response
Date: 11/08/2024
The complaint was resolved with the customer, if they have further concerns please have them contact us at *************************************************************************** or call ************.
Thank you,
Parking Services
Initial Complaint
Date:10/10/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today while parking in a lot owned by diamond for my work I received an infraction for allegedly impacting two stalls . First I own a MID size suv so its not large enough to impact two stalls Second I parked next to a cement pillar which I did not want to damage my vehicle Third the spot I chose to park in was away from the majority of cars and no other cars were in the line of 3 but would be able to park if they wanted to I was not impacting any of the other two spots around me When I called I asked where it was posted that parking outside of lines or on the lines would result in a fine & there is no such posting to the public I also asked to appeal the infraction but instead was presented a reduced penalty At this point Id like ********************** to post the infractions that could lead to penalties in places that are visible to the public and address my concern that my car will not be targeted in the future for parking violations since today I was targeted when no other cars were around or impacted by my improperly parked using two stalls infractionSince I park there five days a week Im Not confident that the parking representative for Diamond will not be prejudice and keep a constant eye on my vehicle
Business Response
Date: 10/14/2024
See attached.
Initial Complaint
Date:10/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Diamond Parking gave us a ticket for $61.50 for having our rear wheel over the parking line. There is no signage anywhere in the parking lot disclosing any fees for not parking within the lines.
Business Response
Date: 10/10/2024
I hope this message finds you well. I am writing to address a concern regarding the parking of your vehicle at our Diamond Parking Service location. As you may be aware, our facility is privately owned and operated,and we have specific guidelines in place to ensure the safety and convenience of all our patrons.
Hawaii law permits us to post signage solely at the entrance of the property, and I want to emphasize that we have exceeded these requirements by providing additional signage to clearly communicate our parking rules. When vehicles are not parked within the designated lines of the parking stalls, it creates challenges and risks for other drivers seeking to park and navigate the area.
Improper parking, such as positioning your vehicle beyond the stall lines, can hinder access for other vehicles and contribute to an unsafe environment. The stall lines serve a critical function, as they are designed to delineate parking spaces and assist drivers in maneuvering safely throughout the lot.
By choosing to leave your vehicle parked in a manner that does not comply with these guidelines, you are agreeing to the terms and conditions that are clearly posted. We appreciate your cooperation in adhering to these parking regulations for the benefit of all our guests.
As a one-time courtesy we will offer to void your notice,however we do not have all the information required to do so. If you could provide us, your Notice reference number and vehicle license plate we can further assist.
Thank you for your understanding.
Customer Answer
Date: 10/10/2024

The company asked for additional information to Void the complaint this one time but asked that I provide my reference number: ********** and plate ZGG185.
Once the complaint is voided it will resolve my complaint.

Sincerely,

*** *****
Business Response
Date: 10/28/2024
We have voided the parking notice and there is no further obligation due.
Initial Complaint
Date:10/06/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is regarding parking tickets ********** from diamond parking. I have received a ticket to park in safeway.I have parked in the correct parking spot. That spot was the pick up location and I was there to pick up cake which I ordered online. I have a receipt and order no with me which was placed 2 days ago and pick up was 20th ************ order was not delivered to me so i have to go inside to check . As per diamond parking, i was not there so they issued the ticket. The spot only says pickup.Once i started email thread, they have reduced the parking ticket from 65$ to 16$. I want this ticket to go away.
Business Response
Date: 10/09/2024
Hello

The customer parked in a ******* reserved stall for online orders only. The sign states to call the number on the sign and the order will be brought to the car.
It is a wonderful service for people that cannot go inside the store .

The Notice was issued because the Driver had gone inside the store.
Unfortunately, with the limited amount of Online Order Stalls, we enforce that rule.
It was my believe that a reduction of the Notice was fair but

Out of courtesy , the Notice has been voided.

Thank you

******* A. ******
Area Manager
Diamond Parking Service
******* Self-Park
Customer Answer
Date: 10/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:10/03/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good day,I attended one of the stores at *************************** on September 20, 2024 at 1318 hours, and was parked in the parking lot (4678) for around 15mins. The bakery/cafe staff did not mention having to pay or that she would help us register the plate, so we waited for our food to be prepared. I understand if the shop had told us, but there were no options to register the plate and I literally just parked and walked to the bakery/cafe on the same building but on the other end and your ticket person started writing the ticket.This company is purposely posting signage that states vehicles be registered but they do not provide the smaller shops at the plaza with such machines to do so, I literally waited for my baked good to be freshly made before they allowed me to purchase and the dispute reply was to refer to the signage. When I tried to speak to someone about this, their phone number goes to nowhere, and stating it was not in service. This is unethical practice.The bakery would not let me prepay for a unfinished product, and I even have the receipt.
Business Response
Date: 10/14/2024
Hello,

Our goal with any customer,
is to provide the reason the notice was issued, find a mutual resolution and to
prevent it from happening again in the future.
Please note that this
location is private property and all parking rules have been created by the
property owner(s). Diamond Parking has been hired to enforce these
parking rules as posted on the property due to the unauthorized use on the
facility. The lot in which you were ticketed is a register by plate as
per the signage. Our patroller has no way of discerning how long your
vehicle would remain parked without having registered. We have however,
reviewed your appeal with receipt and will void as a one-time courtesy.
Please ensure to adhere to the rules ongoing while parked on private parking
locations. Thank you. Have a great day!

Regards,

Shiela Leech
MANAGER PARKING SERVICES CANADA
Customer Answer
Date: 10/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22376128, and find that this resolution is satisfactory to me.

I would like to further mention that your service is excellent in helping me have a resolution to this matter. I will not be parking at DPS lots in the future.

Sincerely,

Nathan Chow

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Diamond Parking Services, LLC is NOT a BBB Accredited Business.