Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Diamond Parking Services, LLC

  605 1st Ave Ste 600 Seattle, WA 98104-2224

• 

  Diamond Parking Eugene

  1297 High St Eugene, OR 97401-3241

• 

  Diamond Parking Services, LLC

  PO Box 21050 Spokane, WA 99201-7197

• 

  Diamond Parking Coeur d'Alene

  410 E Sherman Ave Ste 215 Coeur D Alene, ID 83814-2761

• 

  Diamond Parking Medford

  301 Middleford Aly Medford, OR 97501-5918

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked at *********************************** in **************, **** on October 28, 2022. The ticket states that I walked to ***************** in **************. First, I would like proof that I, in fact walked there. Second, I am completely disturbed by the fact that this company has a legal right to follow me to a destination. This is stalking and harassment. To follow me off of a property that they are putting tickets on cars at is completely offside and has caused me extreme anxiety.

  Business Response

  Date: 11/03/2022

  Hi,
  
  Thank you for your email.  Please note that this location is private property and all parking rules have been created by the property owner(s).  Diamond Parking is provided a list of specific rules and is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use. The parking rules posted on the property state that drivers can only park their vehicle while they are a patron of ************* on the property.  If a driver leaves the property without their vehicle at any time they will be subject to ticketing and/or towing. When a patroller witnesses this act,he is contracted to issue a ticket to that vehicle. Diamond parking does not follow persons off the property.  Only, to be eye witness to the infraction and note a comment to describe the violation on the ticket.  A provided receipt to show you did in fact conduct business would be reviewed as a courtesy as the ticket is valid.  This can be submitted to our general inbox ************************************ for further review.  Thank you!
  
  
  Regards,
  
  
  ***********************
  MANAGER PARKING SERVICES ******

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18346134
  
  I am rejecting this response

  *************: There is no way anyone could have determined if I went to *****************, as it states on the ticket, unless I was followed. 
  As per our laws in ******:L, stalking and following without consent is illegal: 
  264 (1) No person shall, without lawful authority and knowing that another person is harassed or recklessly as to whether the other person is harassed, engage in conduct referred to in subsection (2) that causes that other person reasonably, in all the circumstances, to fear for their safety or the safety of anyone known to them. 
  Further, if I required a printed receipt from the business I received service at in that parking zone space, it should state this clearly on the sign in the parking lot. 
  I mailed my cheque today to your Diamond company and request a full refund as soon as possible. I also suggest to BBB that parking attendants not be permitted to follow/stalk citizens for the sake of making money. It makes me feel fearful and anxious and I am terribly upset that someone says they did this. Further, I suggest Diamond Parking state on their sign in the parking lot that receipts are required from businesses in that area. 
  
  

  
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid (twice) for my regular parking the other day and got an overpriced ticket for my troubles. It shows on my **** statement as paid (twice) and this company will not listen to the fact that their recent changes to the pay station caused the problem. How is a defective pay station my responsibility? Thousands of dollars of paid parking no issues, satisfied ****** and now this. I request the ticket be voided. I paid. Twice

  Business Response

  Date: 11/03/2022

  Hello,
  
  We need a little more information in order to research this complaint further. Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.   Thank you. 
  
  
  Regards,
  
  
  ***********************
  MANAGER PARKING SERVICES ******

  Customer Answer

  Date: 11/17/2022

  Hi.  This situation has been resolved well with good professional explanation by the business on what happened and why.  
  
  Thank you for your help.
  
  Stew

• Initial Complaint

  Date:11/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 27th I parked in a stall operated by Diamond Parking and paid as required. I park at this exact same location often as my work is close by. This location only recently implemented a new (pay online) payment system sometime between Oct 13 and Oct 27th, as on Oct 27th (the date of my Payment Notice) the payment machine indicated that only payment online via QR Code is now accepted. I scanned the code from the sign at my location (image attached) and paid (image of receipt attached). Upon returning to my vehicle, I discovered I received a parking violation notice from Diamond (Payment Notice image attached), Ref# ********.It is clear that there is some signage/pay system error at this location. For reference, attached is a copy of my last prior receipt for parking at this exact same location, on Oct 13th. Note that this receipt indicates the exact same Location Code = C236 as indicated on my receipt for Oct 27th.When I next return to this parking lot, I will have to pay exactly this same way until the signage/QR code is fixed or the payment system is fixed as I have no idea why this happened and I paid in good faith for my parking, as I have at this exact location without any issues prior.Please review and fix this issue. I assume with this info you will certainly cancel the Payment Notice (Ref # ********). Thank you kindly in advance.

  Business Response

  Date: 11/09/2022

  Hi,
  
  Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future.  If you notice on your payment screenshot, the license plate says ******.  When the patroller runs the report for payments, he is unable to recognize this as a license plate and a ticket issued as your plate will not show as paid.  We do see that your payment has been made for parking and your notice has been cancelled.  Please ensure that you enter your plate into the app for recognition on patrols moving forward.   Thank you.  Have a great day!
  
  
  Regards,
  
  
  ***********************
  MANAGER PARKING SERVICES ******

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday 10/29/22 I attended an evening event at a local establishment in downtown *******. This was my first visit to ******* since March 2020/Covid. There was no available street parking nearby. I needed parking within reasonable walking distance due to physical limitations related to a major surgery. I remembered there was parking available at the ************* (closed ********** as we parked there many times for free when attending events, prior to Covid, with our local ************************. There were 6 vehicles parked there - and a large vehicle had pulled in just before me. I did not see any large signage or posted notice that the parking lot was being managed by Diamond Parking. I did not see any details like a kiosk or cash box for payment, or numbered spaces common to paid parking lots in ******* or ********. Nor did I notice the people who parked before me making any payment. Bottom Line: I was unaware I was expected to pay to park in this lot. I parked at 7:15 and upon return found a ticket on my windshield issued at 8:21 pm. The other vehicles parked next to me were gone. I then saw two small signs posted on a small section of chain link fence indicating paid parking with a QR code. This signage was not visible previously due to cars parked in front and around it. I attempted then to scan the code to pay and the code did not work.The ticket Ref#********** was for $46.50! And if not paid in 15 days would be $76.50! Frankly it is exploitive to charge such amounts. I did not willfully fail to pay. I attempted to pay - although there are NO rates posted for parking - once I became aware of the situation. However the scan/pay process failed. A business expecting payment should follow equitable and fair practices by advertising clearly expectations for payment; including the amount charged per hour. And it is inequitable and unjust to offer only one method for payment - requiring a smart phone and credit card to make payment.

  Business Response

  Date: 11/07/2022

  See attached.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Diamond Parking Services I parked on a lot with Diamond Parking Services that did not require payment. The sign indicates it is for the ********************** You can not attend any of the businesses from this lot without walking off the lot as access to the businesses only occurs from the front of the building. I was told I walked off the lot and this was the reason for the fine. My appeal was denied.Reference #********

  Business Response

  Date: 11/02/2022

  Hi,
  
  Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future. 
  This location is private property and has the parking rules posted.  It is to be monitored at the request of the property manager, and Diamond Parking is provided a list of specific rules and is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use. Please note, on this lot ************************ you are not permitted to leave and patron ************, or elsewhere besides ********************** while parked here.  Being witnessed doing so will result in a ticket and/or tow. There is ample signage not only in this area, but throughout the rest of both properties stating these rules. Please also note the caution painted on the driveway property line warning that you are about to leave the shopping centre into the neighboring ************. This is again, not permitted, and why we are contracted to enforce.  I have attached a ****** map snippet and circled the signs just in the area you parked for reference.   This notice is valid. Thank you
  
  
  
  Regards,
  
  
  ***********************
  MANAGER PARKING SERVICES ******

  Customer Answer

  Date: 11/02/2022

   
  Complaint: 18328033
  
  I am rejecting this response because:

  I have attached 3 photos.  The third is where I was parked.  As you can see you can not attend the businesses from the back-end, it is for staff only.  The only way to use this parking lot and go to the businesses is to walk out and around.  This lot is inappropriately ticketing cars who use it, knowing customers must walk around.  This is clearly evident when I was told that my parking appeal was denied for a parking lot I did not park in.  (See below)

  APPEALS AGENT COMMENT(S): Thank you for your submission. The parking rules for this location are very strict. The signage provided clearly states this is for Wendys customers ONLY, WHILE in the restaurant. Which means, if a driver leaves their vehicle in the parking lot and leaves to walk anywhere else other than Wendys, their vehicle will be subject to ticketing and/or towing. The maximum allotted time is ONLY for while they are in Wendys. This is not permitted for visiting Wendys and combining visits to other neighboring stores as well. As this is the vehicle license plates first notice with our company, if the driver has a Wendys receipt/transaction slip from the day/time on which the vehicle was issued a notice, please forward a copy to ************************************. Once received, we will consider and review. If there is no documentation to be submitted for review, please consider this notice valid. The notice will remain open and payable in our system.

   

  There has been no response to the query about the parking lots location, the requirement to walk around as these are business owner doors and not customer doors.  When I requested a response about this not being possible and that the sign does not indicate "no-walk offs" (because it is not possble) I was told:

   

  "It does say on our signs.  Just because you never read it doesnt mean it wasnt there. If there is no receipt to show business was conducted at Delta shopping center this notice will remain open. There will be no further communication."

  This does not seem like a company that is trying to find a mutual solution.  If I was properly and fairly ticketed this would not be an issue.

  Sincerely,
  
  *****************************

  Business Response

  Date: 11/14/2022

  Hi,
  
  We have noticed below that there was an error in communication to you from our online ******************* Comments stating ****** parkingand your ticket is not from that property.  This is the reason we will honor the cancellation of this notice.  Please note that the violation itself is valid and standardly would be upheld as we follow our contractual obligation to the property owners and also there being ample signage. Thank you.  Have a great day!
  
  Regards,
  
  
  ***********************
  MANAGER PARKING SERVICES ******

  Customer Answer

  Date: 11/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/28/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on a business trip and had a business meeting in which I parked at parking lot #****. I tried paying for parking via the ** code around 5:45pm when I arrived and parked, but the ParkMobile app showed an error message "Payment not accepted" and did not allow me complete the payment. I tried this multiple times before heading to my business meeting. Once I got the opportunity again to try paying via mobile, it was at 6:16pm, and I was able to finally get a payment through via the app for the amount of time that I was going to be parking there. Upon returning to my car after my meeting, I found a ticket on my car with a timestamp of 6:13pm. I submitted a dispute since I felt it was unfair to not have the ability to pay for the parking from their ** code and then get ticketed for $66.50 even though I had made every effort to pay for the entire time I was parked there.It took almost a full week to get a response, and their support rep asked me for the end time from the parking receipt. The problem was that there was no end time listed on the parking receipt. I provided literally all of the information and documentation I had, including the emailed receipt. Given the information and documentation I provided to the support rep, I'm baffled why they can't look up this transaction and understand that I paid for the parking. Given how slow the pace of email communication was with the rep, I ended up just paying the $67.50 in order to not get charged the $103 after 15 days, but I would like a refund of that $67.50 and to have this penalty removed. Why even ask a customer to provide information that's not available from receipts using their payment process to prove I paid for parking there? It feels like they are unnecessary hurdles that make it harder to dispute or prove anything within the timeframe before penalty increase.Parking Reference Number: ********* Authorization ID: ****************************** start: 6:16pm License Plate: ****** License ***************

  Business Response

  Date: 11/02/2022

  We received your concerns regarding your parking experience in ********.  Im sorry to hear about the issues you faced while using the parking application, Diamond Parking goes to great lengths to ensure our parking partners payment products work correctly.
  
  After reviewing the information, you submitted, I was able to access the parking application and view your parking session end time.The end time showed that your parking session was covered at the time the notice was issued.
  
  I will be submitting a refund request for the notice that you paid and have voided the notice from our records.
  
  
  
  
  Thank You
  ***********************
  Parking Service

  Customer Answer

  Date: 11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,

  
  *****************

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was visiting ********* in a rental car. I parked in a private lot that had a ** code to pay for parking (evidence attached). Before even walking away from the parking lot, I scanned the ** code and paid for parking. I received a notification from their website stating, "Session started! Thanks for using ParkMobile. We've sent your receipt to your email..." (evidence attached). The email address that was given when I paid was ********************* When I returned to my car only about 1 hour later, I had a parking owed notice on my windshield (evidence attached). I contacted Diamond Parking the following day. They asked me to submit a claim via email. I did so (evidence attached) and provided a screenprint from my credit card to show that they had charged me $5.70 on 10/5/2022. Diamond continues to ask me for submit a receipt, but I've stated to them on numerous emails that I never received a receipt from their company, so I cannot provide something they didn't send me. I have sent Diamond the screenprint from my credit card showing the charge on 10/5/22 and the screenprint from their website stating "Session started", but they are continuing to harass me to try to get additional payments from me at my other email address - ******************** (which is the email address used when making the original dispute).

  Business Response

  Date: 10/27/2022

  October 27, 2022
  
  RE: Case ID# ********
  
  Dear *********************,
  
  Thank you for contacting Diamond Parking Services. I have been forwarded the complaint pertaining to the above referenced case number for review and response.
  
  Based on the notice number and documentation provided in your email correspondence to both the BBB and Diamond Parking, it shows that your vehicle was parked in a paid public parking lot located at ****************************************************.
  
  Upon review of the appeal, it was noted that the license plate information you entered in *********** did not match at the time of payment. You entered 9CAAZ289 in *********** for your payment. Our enforcement software detected 9CAZ289 at the time of issuance. You did in fact pay for one hour, however, due to your plate information being entered incorrectly, our parking enforcement software did not detect correct payment and is subsequently the reason why you received a notice. Diamond Parking Services takes pride in assuring our customers receive excellent customer ********************** and strive to provide a great experience.
  
  We have voided your notice #**********,and no further action is necessary.
  
  
  Sincerely,
  
  DIAMOND PARKING SERVICES
  
  ***********************
  City Manager, ********* Region

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to drop off a prescription and when I pulled into the spot I could not see no sign to no sign I didn't realize it was a driveway I was in there for maybe 5 minutes When I came out I saw the ticket explored the situation better and saw that the sign that says do not park in driveway was by my back tire and could not see it when I drove in if I would've seen it I would not have parked there I appealed and they denied saying that it's clearly marked when clearly it's not If the sign was 3' higher I would have seen it driving in but as a driver cannot see it on the ground beside you passenger side Ticket was for $80 ******** ticket number

  Business Response

  Date: 10/27/2022

  Hello, 
  
  Thank you for your email.  Our goal with any customer, is to provide the reason the notice was issued, find a mutual resolution and to prevent it from happening again in the future.
  Please note that this location is private property and all parking rules have been created by the property owner(s).  Diamond Parking has been hired to enforce these parking rules as posted on the property due to the unauthorized use on the facility. The lot is clearly signed. I have attached a picture of your vehicle parked in the driveway in front of the sign stating it is unauthorized to do so.  Diamond Parking must uphold its duties to the owner and enforce accordingly.  It is the drivers responsibility to be aware of where their vehicle is parked at all times. This ticket is considered valid.  Thank you.  Have a great day!
  
  
  
  
  
  Regards,
  
  
  ***********************
  MANAGER PARKING SERVICES ******

• Initial Complaint

  Date:10/24/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked in a lot on a Saturday afternoon for a business that was closed. There was a sign for pay by phone above the spaces I was in. I attempted to use this feature, yet when I attempted to pay, it said it was not accepting payment yet i came out to a ticket from Diamond parking on my card. I was parked on the south side of the building, parallel to the drive through. How can this business advertise a payment method, not accept it, and then charge you despite your efforts to pay? In addition, this business forces you to pay before you can appeal your ticket and follow pedantic rules to appeal. Do better.

  Business Response

  Date: 10/25/2022

  Hi ****,
  
  Thank you for bringing this matter to our attention. After researching the Pay by Phone rates, It appears this was an error on our third-party payment system which could have been having technical difficulties on the day you parked with us.  
  
  However, because you were unable to pay for parking on this day, we will refund the parking notice payment you made on October 8th,2022.
  
  Once again, ****, I apologize for the inconvenience. We will continue to do everything we can to improve our service.
  
  
  Thank You!
  Seyum Debesay |  Area Manager ******* Self-Park 
  DIAMOND PARKING SERVICE

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/21/2022 I ****** my Car in front of ******** experience. It was raining day. I received a notice of improperly parking due to my car was slightly over the line. The reason was the car that already park next to me already off the line and I do Not want to be close with those car, AND THAT CAR DID NOT RECEIVED ANY TICKETS. PLUS theirs is HUGE paddle of water right on the line next to my car, Please kindly remove the ticket reference: **********. Please advise. Thank you.

  Business Response

  Date: 10/24/2022

  See attached