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Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Diamond Parking Services, LLC has 39 locations, listed below.

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    Customer Complaints Summary

    • 523 total complaints in the last 3 years.
    • 138 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      9/4/2022 parked at a diamond parking lot; paid for 2 hrs; tried to use the additional parking app to lengthen the time but app didnt work; went to lot was 3 mins late & found a ticket for $65.50. I emailed Diamond asking for a review explaining situation; as of today havent heard from them. They indicated on their return email they would review the complaint however if they found it wasnt paid within 15 days the amount would go up to $95.99. Since I didnt hear from them on the 15th day I paid the ***** ($1 handling fee). I would like my money back. Being 3 mins late shouldnt bump up a $2/hr amount to over 12 times the amount. The ticket ref no **********.

      Business Response

      Date: 10/10/2022

      Hi **** ***,
      Thank you for reaching out to us. Please accept our apologies for the delay in communication. The refund in the amount of $66.50 for the notice payment has been submitted and should be refunded to the credit card you used. It may take up to 10 business days, depending on your banks processing time, to appear on your account.

      Please use the PayByPhone app to purchase parking. This option allows parkers to extend their parking. Please let us know if theres anything else we can help you with. Thank you for choosing Diamond Parking.

      Thank You,
      *******************
      Area Manager
      Diamond Parking Service

      Customer Answer

      Date: 10/10/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a notice from Diamond Parking ref#: ******** for parking over 1 hour. I dont recall being over the limit and the notice is timestamped at 7:41 pm Oct. 1st, 2022. Please drop this notice or provide proof that my parking started before 6:41 pm which would be 1 hour before the noticed time.Thanks,****

      Business Response

      Date: 10/11/2022

      Hi,

      Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future.  Your submitted statement requests from Diamond Parking an explanation. 
      This location is private property and has the parking rules posted.  It is to be monitored at the request of the property manager, and Diamond Parking is provided a list of specific rules and is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use.  I have reviewed your ticket and see it was issued at 7:41pm for Time Expired as you exceed the posted 1 hour *** slotted at this location. In your online complaint you also stated you do not recall being parked for that length of time and request proof.  Please see attached photos taken by the patroller, of your vehicle parked and plugged into a charging station at the facility with a charging progress time on the machine, and a time stamped photo for your reference of your vehicle plugged into the station.  Thank you!



      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 10/11/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:10/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 28th, 2022 We received a parking ticket when we paid in advance. There is nobody to speak with, nor does the ticket itself have a phone number to call. There is no "Checker" listed as the person issuing the ticket, nor is the parking spot itself listed.We were parked legally for the building There is inadequate lighting around the kiosk and where the one light is located, there was and still is a hypodermic needle.The ticket appears to be a scam and is over 17 times the amount that we paid. $51.50 for an hours worth of parking? How is a company outside the *************** allowed to issue tickets?This so called ticket, if is actually real, needs to be cancelled with proof. Reference ********** 9/28/2022, 8:11 PM.Please clean up your parking lot and have the police remove vagrants from the lot.

      Business Response

      Date: 10/12/2022

      In reference to #********, we have contacted the parking customer directly and have voided the ********************** notice as a courtesy. Our system does not show a payment on any of our on-line applications for your vehicle on 9/28/22. There must have been a system failure in the application used to pay. Were looking into it further to ensure it doesnt happen again.

      We have also taken measures to ensure the lot it free of rubbish by moving our lot supervisor checks closer to dusk to ensure a cleaner lot in the evening when its busier.

      We consider this matter resolved.

      Thank you,

      *************************
      City Manager, ********
      Diamond Parking Services LLC

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      September 27, 2022 parked in standard parking space in ********************* garage for 54 minutes (90-minute free garage). Returned to car to find $65 ticket stating "improper parking." My vehicle was parked perfectly straight and very close to cement post in order to fit nicely into spot, just as I park in that same garage several mornings every week. Photo taken upon my return shows my car parked on the right. In contrast, another car parked on the left in the photo intentionally used 2 spaces. The other car had no ticket and the lucky owner drove away before Diamond ticketed. (view uploaded photo to see obvious discrepancy.)

      Business Response

      Date: 09/28/2022

      See attached

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Past Due Notice from Diamond Parking a few days ago. It is for a unauthorized parking violation. I have never parked in that lot and certainly not anywhere near the lot at the time this supposed violation occurred. I tried to ask for proof from customer ********************** but the response was that the officer witnessed the driver and/or passengers of the vehicle leave the property without the vehicle. When I demanded proof of the violation, they instead ask me to provide proof that it wasn't the case. How can I proof something that didn't happen? If I did park there and walked off the lot, then I will pay for the ticket. But I didn't and I am very upset that I have to waste my time to deal with this. I actually had an ultrasound appointment on the other side of the city on the day in question so I remember clearly that I went directly from home to the appointment. But I don't feel like I should be the one trying to proof my innocence when Diamond Parking is just writing fake parking tickets. I want to get this parking ticket cancelled as soon as possible because I don't want any further problems if I ever park in one of their lots in the future.

      Business Response

      Date: 09/28/2022

      Dear Valued Customer,
      Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future, and then to find a mutual resolution.  We need a little more information in order to research this complaint further.  Can you please provide the notice number and any other information you feel is valid to the appeal of this notice? You can send it to me directly at ***************************************** As soon as this is received, I can review your specific appeal.  Thank you.


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 09/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Below is the email reply I received:

      Hi *****,


      Thank you for sending your information for review.  I have pulled up this ticket number and see where the issue is.  The patroller made an error when entering the plate in the handheld unit.  The plate that they intended to ticket was 883 and mistakenly entered 838.  Please disregard this notice.  The ticket has been canceled on our end.  I extend our apologies for the inconvenience this has caused.



      Sincerely,

      *******************

    • Initial Complaint

      Date:09/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I parked in lot number ****, whose advertised price is $4.00 for two hours, or $5.00 total for the evening. This is very clearly stated on the sign in the parking lot. When I went to pay, the only option on Pay By Phone was to pay $20 for an all-day fare. Figuring I could call customer ********************** and get $15 or $16 back, I tried to pay it online with Pay By Phone. It had two errors but on the third try seemingly went through. Yet when I came back an hour and a half later, I had a parking ticket for $68 on top of the already $15-$16 I was owed. I have photos of the parking sign showing what should have been a $4 charge. I also checked my bank and saw the $20 charge did go through eventually. So now I've been charged essentially $88 dollars (if you count the ticket price) when I should have owed them $4-$5.

      Business Response

      Date: 10/03/2022

      Good Morning ********,

      My name is *** and I am one of the Area Managers with Diamond Parking.

      I wanted to first thank you for parking with Diamond, and I apologize for any confusion or frustration.

      I am reaching out to you regarding your parking issues at our A676 location.

      Can you please provide me with the reference number on the parking notice, and your plate number. I will be able to dig into this further with this information.
      Also, any Pay By Phone information you have would also be helpful.

      I will also be responding to your BBB filing as well

      Again, I apologize for any confusion,

      Thank you,

      ***


      ***********************
      Area Manager ******* Self Park

    • Initial Complaint

      Date:09/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 18, I paid in advance and parked in their location in downtown ********* mentioned on the ticket attached. When I returned I found a ticket on the windscreen. It was for parking in a reserved spot. I have contacted them several times asking for the pictures showing the spot marked as reserved but they haven't provided any yet. The pictures on file on their website do not show reserved sign anywhere. However, I took a picture of the rear of my car and underneath there are yellow paint marks. They denied my appeal claiming that it reads "reserved 24 hours parking" however it is very clear that the writing is completely unreadable and incomprehensible and there are no alternate overhead reserved signs. I feel cheated because they haven't maintained their premises properly by having clear signs and I am having to pay for their negligence.

      Business Response

      Date: 10/03/2022

      Hi,

      Please be advised after further review we have cancelled your notice.  I have passed on your concerns regarding the clarity of the paintings to the appropriate parties.  Thank you!

      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

      Customer Answer

      Date: 10/03/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/23/2022

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We parked in a lot owned by Diamond Parking and paid all requested fees at the kiosk which was located in the lot. Despite paying for the parking, we received a notice of unpaid parking fees. We sent proof of payment (our credit card statement showing the charge) however, Diamond Parking is alleging that we did not pay and is threatening to send this to collections. I this is a scam and they are trying to extort money as we don't want our credit damaged. Please help us resolve this issue.

      Business Response

      Date: 09/28/2022

      September 26, 2022

      RE: Case ID# ********

      Dear *************************,

      Thank You for contacting Diamond Parking Services. I have been forwarded the complaint pertaining to the above referenced case number for review and response.

      Based on the notice number and documentation provided in your email correspondence to both the BBB and Diamond Parking, it shows that your vehicle was parked in a paid public parking lot located at ********************************************* 92103.

      Upon review of the appeal, it was noted that you did in fact pay for three hours of parking, along with proof you submitted to our Parking Services Department of the transaction from your **************** account.

      At this time, we will void notice #**********.


      Sincerely,

      DIAMOND PARKING SERVICES

      ***********************
      City Manager | *********

      Customer Answer

      Date: 09/28/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business is trying to charge me for parking in ****** downtown after hours. There's a parking fee ($35) as well as a "handling fee" ($6.50). What a joke. There are no signs clearly posted about pay. Every single car in the lot (about 30) had a "ticket" on it. I looked and didn't see any signage for Parking Diamond Services and can only assume that this is a scam. I have found news articles supporting this. If by some means they are a legitimate business then they are engaging in predatory practices and can only assume is illegal. If they are going to claim that they have clear signage then they need to explain a 100% ticket rate. You can't have both.

      Business Response

      Date: 09/22/2022

      ******,

      To assist you further with your appeal we will need the notice number or license plate of the vehicle. You can also submit a dispute online at https://diamond.paymynotice.com/ or email us at **************************************** .

      Once you provide the requested information we can provide your further details on why  you received the notice.

      Thank you

      Diamond Parking 

      Customer Answer

      Date: 09/22/2022

       
      Complaint: 18060689

      I am rejecting this response because: Diamond parking isn't even refuting or addressing the issue that they are a scam. They are just doubling down. I'm not going to pay scammers.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi there,On September 15, 2022 I received a parking ticket at the plaza in the **** block of ************. I was on my way to work and at 9:35 am, I parked in the restaurant plaza parking lot as I wasn't feeling good and I thought I would pick up a Tea at Coco's or something to eat. It didn't look like any of the restaurants were open so I googled the hours I read that the 4 restaurants in the plaza opened between 11:00am and 12:00 pm. I got out of my car and went for a walk trying to get some fresh air. I continued a little further, less than one block from the plaza, and found a coffee shop. I had to wait to place my order and when I returned to my vehicle I received a ticket. I was back in my car at 9:55 am. The ticket comments that I was walking towards west which means someone was watching me waiting to give me a ticket. I called Diamond Parking Services to explain my situation but they said I should have parked in the parking lot near the coffee shop that the parking lot was for customers only. I would have been a customer but nothing was open at ******. ********************** was not interested in my story. I would like my parking ticket notice to be dismissed.Thank you,****

      Business Response

      Date: 09/28/2022

      Hello,

      Our goal with any customer, is to provide the reason the notice was issued to prevent it from happening again in the future and to then provide a resolution.   Please note that this location is private property at all times and all parking rules have been created by the property owner(s).  Diamond Parking has been contracted to enforce these parking rules for the property owners due to unauthorized use on their property. One of the rules posted  states that drivers can only park their vehicle while they are a patron of said business on the property, and if a driver leaves the property without their vehicle they will be subject to ticketing and/or towed.  We have reviewed your account/appeal and reduce your notice in half (of original) as a courtesy.  To receive this reduction please contact our office at ************ and quote your reference number. Have a great day!


      Regards,


      ***********************
      MANAGER PARKING SERVICES ******

    Diamond Parking Services, LLC is NOT a BBB Accredited Business.

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