Business Profile

Parking Facilities

Diamond Parking Services, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Diamond Parking Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

523 total complaints in the last 3 years.
138 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/21/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was given a parking ticket and the person claims I illegally parked. That is not true. I used the business that was meant for the parking lot, and returned to a ticket on my windshield. When I contacted the company, they claim someone saw me walk off the property. I however can go to the store, request the video footage, and prove that I did indeed use the business intended. When I presented this evidence to a manager, he said nope, someone saw you walk off the property, unless you have a receipt, the ticket stands. Only, the business I went into did not have what I was looking for, so I did not make a purchase, therefore no receipt. The manager says too bad, we saw you, you're being charged. I can prove they are in the wrong, and he doesn't not care. I will be filing a civil complaint if necessary towards this company for its predatory ways.
Business Response
Date: 01/29/2025
Hello,

We need a little more information in order to research this complaint further. Can they please provide the notice number and any other information they feel is valid to the appeal of this notice? It can be sent to me directly at ***************************************** As soon as this is received, I can review the specific appeal. Thank you.

Regards,

****** *****
OFFICE MANAGER ~ PARKING SERVICES ******
Initial Complaint
Date:01/21/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Fraudulent charges and fines are accruing due to their system saving and old incorrect license plate on my account. Dispute of notice **********.They currently have refused to discharge their fines with full proof of payment already sent to them a week ago.They are demanding my bank statements that I can *not* provide to them. I do not have access to the private personal bank statements.Receipt of payment has already been provided.I've sent a receipt proof of payment.PayByPhone Parking Receipt DIAMOND PARKING ******* Location Number:3159 Location Name:A159 - ************************** License ***********************************************/01/******************************************/01/****************************** Cost:$16.78 (including taxes and fees, where applicable)Payment Method:VISA ************5764 Transaction No.1836120780 Payment Date:2025/01/17 1:33AM Thank you for using PayByPhone You can access a full list of all your parking transactions and update your profile at paybyphone.com.Parking for work? Tired of submitting expenses? Visit our website to discover ********** Business: **************************************.
Business Response
Date: 01/29/2025
Dear *****,

We understand how frustrating it can be to receive a ticket under these circumstances. After reviewing your case, we have determined that the ticket was not wrongfully issued, as there was no payment recorded for the license plate registered to the vehicle at the time.

However, as a gesture of goodwill, we have voided the ticket as a one-time courtesy. We strongly recommend double-checking your license plate information before confirming future payments to avoid similar issues.

If you have further questions or concerns, please feel free to reach out.

Thank you for your understanding, and we appreciate your cooperation.

Best Regards,

********* Ngo
Area Manager-******* Self-Park
Initial Complaint
Date:01/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived and worked in this community for 40 years, during which time this parking lot behind the restaurants and stores was free. I parked, went for lunch and returned to my vehicle in a short while to find. Parking Payment Notice on my windshield , which I have paid, but the parking spots were not marked any differently than they had been in the past, nor was there any signage at the entry to the parking lot off of ***********. There is signage on the far wall, regarding scan to park, but this was not noticed until leaving the parking lot, nor was it clear that it applied to the region of the lot in which we were parked.
Business Response
Date: 01/21/2025
Dear BBB,

Diamond Parking has been managing this parking lot in ****************** for a couple years as a paid public parking lot. Our apologies to Mr. ****** as we will take into account his feedback and look at how we can make our signage clearer on the parking lot. We will also refund Mr. ****** for his paid notice and look at making some changes to avoid further confusion.

Best Regards,
******* ******
Operations Manager: ***********
Diamond Parking Service
Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:01/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, it happened in my apartment's visitor parking lot on Jan th 11:17pm. I parking my car temporarily to unload things. While I wasn't there, someone left a fine ticket on my car.I moved this apartment last summer. While I hunted for the place, I parked the car in the same visitor parking lot 3-4 times and there was no problem at all. Since then, I have never used the visitor parking lot as my underground parking lot was assigned till that night. On the night, the underground parking lot was filled with foul petrol smell, so I temporarily parked it in the visitor parking lot. There is a signage that I saw as I'm attaching the image. It just looks fine for me to use the visitor parking lot temporarily with the signage. The next day I found another signage that couldn't be noticed as it might be blocked by other cars, or the signage is in yellow/black tone, so hard to see at night. I'm attaching the image too. Both signages don't warn that I would be fined if I parked a car even just for a second. If I was aware that I would be fined then I must have avoided parking there even for a second. One signage looks misleading, the other couldn't be found. Also there's no warning of getting fined.They fined me $83.15, and they rejected my dispute. And I think it's unfair.What's your recommendation? Just reluctantly pay the fine? Or asking them to waive or reduce the fine? Not a big amount, yet, paying $83.15 for the fine never sounds fair. The parking company's Diamond Parking My ticket # is ******** My plate # is CMF1342
Business Response
Date: 01/20/2025
Hello,

Our goal with any customer,is to provide the reason the notice was issued to prevent it from happening again in the future. Please be advised that as per your ************************ there is to be absolutely no tenant parking in visitor stalls, for any reason or length of time. These stalls are exclusively reserved for visitors only. Diamond Parking has been contracted to enforce these rules. If the vehicle cannot be parked in their assigned stall/garage, the vehicle would need to be parked off site. Unfortunately, this notice is valid.

Regards,

****** *****
MANAGER PARKING SERVICES ******
Customer Answer
Date: 01/20/2025

Complaint: 22806394

I am rejecting this response because: I was never notified of that rule, either in writing or verbally, by condo management. The signage installed in the parking lot are also not sufficient. They are misleading and do not even warn that you may be fined. As seen in the attached image, looking at the arrow on the sign, it is easy to be misled into thinking that parking on the left is not a problem.
I already paid the fine. To avoid late fees. But, it is clear that the management company is also at fault. I'm not satisfied, but I would like half of the fine to be refunded. And update the signage on the parking lot to ensure that it conveys a clear message without being misleading.
Sincerely,

Yobom Yune
Business Response
Date: 02/03/2025
Hello,

As this is their first notice, we will as a one-time courtesy, honor their request for a refund for half the notice amount paid. Please note the rules and regulations of this location to prevent being issued another notice in the future. We will make sure to review the signage to ensure that everything is posted clearly. If there are questions regarding the rules, please advise them to contact their ******************************* for further clarification at *******, ***** ********* *********************** Our team will reach out to them for details required for the refund. Thank you!

Regards,

****** *****
OFFICE MANAGER ~ PARKING SERVICES CANADA
Customer Answer
Date: 02/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This was your second assistance from you, both tries worked great. Thanks a lot for your effective mediation.

Sincerely,

Yobom Yune
Initial Complaint
Date:01/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a parking ticket (Reference #**********) for parking in lot A880 as an "unauthorized vehicle", however the sign posted lists that stalls 1-21 are reserved for customers while visiting, among others, The Loving Hut, which I was eating in at the time the ticket was issued.
Business Response
Date: 01/06/2025
*******

Thank you for bringing your concerns to our attention. It appears that these charges are possibly payments made through one of the payment apps that we utilize. Unfortunately, from the information provided we are unable to verify the exact source of the charges. If you could provide the last 4 digits of the ** as well as proof that the charges have actually been processed, we will be able to do further research into this matter.

Thanks
Customer Answer
Date: 01/08/2025

Complaint: 22771650

I am rejecting this response because: The response provided by Diamond Parking is clearly addressed to a different complaint (referencing a payment issue), while my complaint pertains to a parking ticket I received (Reference #**********) in lot A880. I was parked in compliance with the posted sign, as I was visiting The Loving Hut at the time the ticket was issued, which is listed as an authorized use of the lot.
The business has failed to address my specific concern about the wrongful issuance of this ticket. I request that Diamond Parking cancel the ticket entirely, as I was parked appropriately and in accordance with the posted terms of use.

Sincerely,

***** ******
Business Response
Date: 01/21/2025
Dear *****,
Thank you for your follow-up regarding this matter. We sincerely apologize for any confusion caused by our previous communication. Please note that the parking notice in question (Reference #**********-Lot A880) was voided on January 6, 2025. You will not need to take any further action, and no payment is required. We appreciate your patience and understanding as we worked to resolve this issue.
Should you have any additional questions or concerns, please don't hesitate to reach out to us directly.
Sincerely,
****** Guerrero | Area Manager ******* Self-Park
Diamond Parking Services
Initial Complaint
Date:12/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Diamond parking is currently posting charges to my debit card $11.00 at a time, for services that I did not use. I did not park in any diamond parking lots (or any other lots). This morning I had zero charges from them. At noon, I had one charge for $11.00. By the end of work I had three charges for $11.00. I called the company directly and they said they couldn't do anything about it, nor could they look up my card and verify or cancel the charges. At this moment it is December 31st, 2024 and all three charges are dated January 3rd, 2025. I expect that they are having a problem, but the charges keep coming in and taking my money. I have no way to stop them at the moment other than canceling my card.
Business Response
Date: 01/06/2025
*******

Thank you for bringing your concerns to our attention. It appears that these charges are possibly payments made through one of the payment apps that we utilize. Unfortunately, from the information provided we are unable to verify the exact source of the charges. If you could provide the last 4 digits of the ** as well as proof that the charges have actually been processed, we will be able to do further research into this matter.

Thanks

Customer Answer
Date: 02/05/2025
Dear Diamond Park,

Thank you for your reply. I have included bank statements to show that the three charges from December 31st were all processed on January 1st. The last four digits of the card that was charged are 4899, and it appears that all charges are from the parking garage at *************************. I have parked there many months ago, but I did not park there on December 31st, much less three times on December 31st. I actually didn't drive at all during those days as I was in ********* for the holidays. If you need any further information from me, please don't hesitate to let me know. Thanks for your help.

All the best,

***
Business Response
Date: 02/12/2025
Hello ***,

I apologize for the confusion with your transactions. When we took over the garage on December 2, 2024, we had issues with credit card processing. When customers were using their credit card to pay, the transaction did not actually process. It was being held in an offline file. On December 31, we were finally able to connect with the credit card processor, and all transactions being held were processed. The three transactions showing on your statement, were for transactions on the following dates:
?

12/31/2024 15:05 12/6/2024 10:04 12/6/2024 18:13 3 4150 7-65949 ************4889/MasterCard 926 11 0 0 ***** ***** SALE

?

12/31/2024 16:38 12/12/2024 8:59 12/12/2024 16:39 5 7541 7-66112 ************4889/MasterCard 926 11 0 0 ***** ***** SALE

?

12/31/2024 17:03 12/13/2024 10:00 12/13/2024 18:16 3 4370 7-66164 ************4889/MasterCard 926 11 0 0 ***** ***** SALE
The date of your parking were 12/6/2024, 12/12/2024, and 12/13/2024, but the credit card transactions did not process until December 31st, and did not post to your account until January 1, 2025.

If you have any other questions, feel free to reach out to me directly.
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to register for parking and it kept saying code usage reached everytime I tired so I went in and asked my mother in law to try, it gave her the same code on the app. we couldnt figure out why it kept saying that I was last parked there on the 24th of December. We took screen shots and my mother in law sent a message to the board about it. I appealed it and it was denied and could not figure out why it was denied. So I called and I was told it was denied as they do with everyones ticket from what I keep hearing. so I asked the reason why it was denied and she told me cause the code can only be used 3 times a week. No where does it explain that or even explain why it was not working at the time and my mother in law didnt even know about this rule and she is a little shocked and upset now. I was told if it doesnt work you can not park there which I had no idea of but if it stated it on the webpage with a clear explanation I would of brought my bf to help and would of dropped him off and came back to pick them up, but I wasnt about to walk blocks to get to her house and help when there was parking right outside of her place They also said they gave me a 10 min ***** period which is complete BS cause I got the ticket at 9:44 and parked at 9:41 its a $83.15 fine!! I find this very unfair
Business Response
Date: 01/06/2025
Hello,

Our goal with any customer,is to provide the reason the notice was issued to prevent it from happening again in the future. This location is private property and has the parking rules posted. It is to be monitored at the request of the property manager, and Diamond Parking is provided a list of specific rules and is contracted to enforce by ticketing and/or towing based on the challenges the location faces due to unauthorized use. All tenants have received communication from property management regarding the rules and limitations. If the usage limit is reached, tenants can request to have additional sessions. All this is the responsibility of the tenant to share the info with the visitors. As a one time-courtesy we will cancel this notice, in the future, if they do see the same message and cannot obtain extra sessions, they would need alternative parking for their visit.

Thank you.

Regards,

****** *****
MANAGER PARKING SERVICES CANADA
Customer Answer
Date: 01/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I appreciate your time thank you again.

Sincerely,

******* S
Initial Complaint
Date:12/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a complaint against Diamond Parking of Tacoma for issuing a parking ticket that I believe was unjust and unfair. On 12/27/24, I parked my vehicle in a 2-hour parking zone in ******, but was ticketed and fined $59 for allegedly violating the parking regulations.The parking space I used was clearly marked as a 2-hour parking zone, but there was no signage indicating that I needed to obtain a parking validation from a local business to park there. Furthermore, the company's representatives marked my tires at 12:21 PM, just 15 minutes after I parked, and then ticketed me at 12:59 PM, just 38 minutes after I parked. I believe this was an unreasonable and excessive enforcement of the parking regulations.I attempted to contact Diamond Parking to dispute the fine, but my efforts were met with complete disregard. I called the company on 12/27/24 at 4:00 PM and left a voicemail with my contact information, but did not receive a response. I then sent an email to the company on 12/28/24 at 10:32 AM, and followed up with another phone call at 1:05 PM, but again, I did not receive a response.I was forced to pay the fine to avoid additional charges, including a threatened $30 late fee and potential collection actions. I believe that the fine was not justified, and I am requesting a refund.I am also concerned about the lack of signage in the parking area, which I believe is misleading and confusing to drivers. I urge Diamond Parking to take steps to improve the signage in the area, including clear indications of the parking regulations and any requirements for parking validations.I would appreciate it if your office could investigate this matter and take any necessary action to address my concerns. I have attached a copy of the parking ticket and my correspondence with Diamond Parking for your reference.
Business Response
Date: 01/09/2025
Thank you for contacting us, this customer was contacted on December 31, 2024 and asked to provide additional information. As of January 2nd a refund was requested for this customer.
Initial Complaint
Date:12/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Parked in a lot to take wife and I to dinner at ********* in ****** for our date night in October. I paid for 2 hrs parking (about $20) and as we were leaving, almost exaclty two hours later, a meter lady walked up as we were approaching our van. She looked up at us as I unlocked the van and she said out loud that we just made it and that otherwise it may have been a ticket. One month later I get ticket in the mail (today) totaling $83 of which $35 is a late fee. This is absolutely ridiculous. I could see if I was actually late on the meter by more than 32 seconds and i could maybe anticipate a ticket if I was late and the meter lady didn't tell me we were good. The city of ****** needs to get this business out of town. I want my "ticket" canceled/cleared.
Business Response
Date: 12/31/2024
Please see attached.
Customer Answer
Date: 01/01/2025

Complaint: 22739175

I am rejecting this response because:
I've not heard of any resolution I've asked for.

Sincerely,

***** ********
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived at the Diamond Parking lot on the corner of ******** and Ali'i Drive in ****, ****** at 11:04am. I used the ** code on the posted signage to access ****** Pay on my Android cell phone to pay for parking. Unfortunately, my cell phone continued to ask me to log into my work account. I searched online for several minutes for a way to get ****** Pay to access my personal account. Searches suggested that I download the ****** Pay app on my cellphone. However, there is no ****** Pay app in the ****** Play Store. Signage needs to be changed to something other than ****** Pay since this app doesn't exist. There was a parking lot attendant monitoring my struggles to get my payment to be accepted while my family waited. At 11:13a, the attendant came up and instead of helping me pay, issued me a ticket for no advanced payment. Perhaps the attendant didn't know how to use Android phones to pay. If so, it isn't surprising that others don't know how to use the Android phones to pay. Unfortunately, this is a prime example of "customer no **********************". Rather than help me pay $16.76 for one hour, she issued me a ticket for $62.50 (#**********) and suggested I use another mechanism to pay. We were unable to stay longer than 12p since we needed to catch a flight. We paid for parking at 11:18a (ticket #*******) and left the lot at 11:51a. As a result, we used the parking space for 38 minutes and it cost us $79.26 in parking and ticket fees. Unfortunately, this is very poor business practice when you have a parking lot attendant watching the lot closely and unwilling to help the consumer. This business model is anti-consumer and unfortunately without a large sign like "ProPark", "PPTC Parking", or "Diamond Parking" to advertise the business, it is unclear to the consumer which business to use for parking and which to avoid based on anti-consumer practices. The free enterprise "dollar vote" to highlight consumer choice is obscured and the consumer is harmed.
Business Response
Date: 12/30/2024
Thank you for contacting us regarding your legitimate parking notice.

Upon review, we see that you received this notice whilst parked at Diamond Parking location on the Corner of *********************** parking lot.
The parking lot is paid parking, and all posted signage exceeds the requirements for compliance.
The large 36x18 clear sign at the entrance in print large and in reflective, high visibility, print is larger than 2 and posted additional large signage throughout the lot indicating it is paid parking.
The electronic pay box on property, that you used to pay for the hour was conveniently located in the only designated walking area.
We also have multiple signs posted for two additional mobile payment vendors, ParkMobile, and park whiz, AND there is a direct phone number to enhance our customer ********************** if there were any issues with your transaction, or you could have called after and explained the situation.
We apologize that our patroller did not assist with your phone but did let you know that there were alternative ways to pay. Our team is unable to remedy the technical issue you experienced using ****** pay as they are not our vendor.
We see that you paid the parking for an hour that was due after the parking notice was issued, and then paid the parking notice fee while awaiting a response. We will issue a refund for the parking notice fee and void the parking notice.
Customer Answer
Date: 12/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********

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Diamond Parking Services, LLC is NOT a BBB Accredited Business.