Complaints

This profile includes complaints for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
• 

  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

• 

  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An Ecoshield Pest Control salesperson came up my driveway and offered to sell me a year's worth of pest control services. I told him I wasn't interested in a contract .then he told me try for one time if you interested you can come to contract. I said ok. He then wrote up an order on his portable device and then said sign here. I told him I wasn't going to sign a contract and he said, No, this is for the credit card. I ask him how long time is going to take services. he said One hour. services guy came out and performed a service. I was watching camera. he took only ten miniutes. He did not do good work. still ants outside. My credit card was charged $208.85 for my proposed $166.86 service. This payment is ok but now Ecoshield wants $166.86 for the Prematurely closing of my Account. I was not told this was going to be a contract, nor did I get and email of the treatment to be done. This was proposed as a one time treatment. Requesting the premature penalty payment dismissed and account closed.

  

  Business Response

  Date: 09/20/2024

  Hi there, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22311916
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ********

  Customer Answer

  Date: 09/26/2024

  Hi,

  Thank you for your help with this problem .

  This issue has been resolved with Ecoshield.

  ******** Athungal 

   

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield is a total SCAM. They tricked me by telling misleading information. The sale verbally told me the cost is around $200 per year and that's one of main reason I agreed with the service to give a try. However, after having intial service on June and 2nd service on July, I realized the cost is $200 per visit, not per year. Also, I have cameras around the house. Their workers only spent 5 - 10 minutes per visit and I have to pay for $200. It doesn't make any sense. After reading the contract and others' complaints, I figured that I have to pay for $200 more to cancel the subscription. I don't want to do any business with them, so I simply want to cancel the subscription. I sent an email to them to cancel the subscription and they haven't relied to me.

  Customer Answer

  Date: 09/24/2024

  15846 Preston Place

  Burlington, WA 98233

  

  Business Response

  Date: 10/11/2024

  Hi Boya, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to apologize again. We are unable to refund any service charges or the cancellation fee due to the agreement being signed, the text message being acknowledged, and product usage. 
  Best, 

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone came to my house to sell me a pest treatment. I initially said no but got talked into a discounted service, and i expressed specific things I did not want done. The sales****** talked the whole time I tried to read the contract, so I did not fully understand the cancellation penalty, though he did say something about $200. I thought that was the discount, but maybe it was the cancellation penalty. I cannot find a copy of the contract in the customer portal to confirm. In any case, what I said I wanted treated and not treated was ignored, and I researched company more to find a plethora of bad reviews, so I cancelled further services. It took multiple phone calls because the first ****** I talked to refused to cancel service. Because there was no way to cancel on website/portal, and it was not easy to cancel, I cancelled 5 days instead of 3 days after signing contract, so I was charged a $239 (an amount I was neither told nor read) cancellation fee, which is more than an individual service. I was also notified that they would increase that fee if I didnt pay within 30 days, and received notifications that they tried to charge my card without my permission after I cancelled service. It was not clear if they were attempting to charge for the cancellation fee or for the cancelled service. I only want a refund of the cancellation fee because of the difficulty in cancelling.

  

  Business Response

  Date: 10/03/2024

  Hi Willow, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message.
  
  Thank you for bringing this to our attention. I want to sincerely apologize for the runaround you have encountered so far. I took a look into your account, and see that the first time notes were posted in your account regarding cancellation was on 8/15 which was 4 days after your initial sign-up. Unfortunately with that information, you agreeing to the "Welcome to the Family" text, and singing the contract, you are responsible for the fees on the account that have already been charged. 
  
  If there is anything else I can do for you, please let me know! 

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECOSHIELD WAS AT MY FRONT DOOR SEVERAL WEEKS AGO WITH A SPECIAL PRICE FOR AN INSPECTION/APPLICATION FOR PESTS. I PAIDTHE SPECIAL PRICE FOR THE ONE TIME SERVICE AND WAS NOT IMPRESSED AS IT TOOK 15 MINUTES TO SPRAY AND BE GONE WITH NO REPORT. NOW THEY WANT THE REGULAR PRICE AND HAVE SENT $274.75 TO COLLECTIONS. I WAS SCAMED AND WANT NOTHING MORE TO DO WITH THEM. PLEASE SPREAD THE WORD

  

  Business Response

  Date: 09/11/2024

  Hello **** and ****, 
  
  Thank you for reaching out with your feedback on your situation. I want to apologize for any frustrations you have encountered during this time. I took a look into your account and read through your notes. I see you were sent a text at the beginning before services begun letting you know of the three bullet terms and conditions of our contract which was responded to acknowledging and agreeing to it. Unfortunately at this time due to documents being signed and that text being agreed to, we are unable to waive the fee at this time. I know this can be unsettling and I apologize for that. Please let us know if there is anything else we can do for you. We do offer payment plans if that helps at all. 
  
  Thank you, 

• Initial Complaint

  Date:09/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a bad vole problem on our property. A EcoShield salesman stopped and tried to sell us on signing up for their pest control. I made it very clear the only reason we would sign up is if it would solve our vole problem. He said it would but it would take longer. When I met with the tech installing the traps and the first bait reloading he reiterated the same thing and to be patient because voles take longer.After a year on the program and peak vole season coming in June/July we saw it made absolutely no difference and the "taking longer" sales point was just to string us along. At this point we contacted EcoShield about their lying sales **** and they said they would escalate the issue but they never would reply so each time it was the same story. In the meantime they assured us there would be no new service calls or charges. Of course that was just another lie, as we were surprised when they showed up to do another service, which we were able to stop before they left the vehicle.After many more calls they said they won't do anything because voles weren't in the contract I foolishly signed on his phone without reading. To add insult to injury they are now trying to charge us $220 to cancel the contract after breaching our verbal contract. So now they are going to send it to a collection agency.

  

  Business Response

  Date: 09/12/2024

  Dear *****,

  Thank you for bringing this matter to our attention. After reviewing your account and the agreement, I can confirm that voles are not covered under the services provided in your contract. Our guaranteed pest coverage includes a specific list of pests, and unfortunately, voles fall outside the scope of that coverage.
  
  While the services for voles were not part of your agreement, I understand your frustration with the situation. In order to resolve this amicably and avoid further inconvenience, we are willing to waive the remaining balance as a goodwill gesture. This should also prevent any further service visits or charges moving forward.
  
  We appreciate your understanding and the opportunity to address your concerns.

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ECOShield Pest Solutions *** knocked on my door and told me about an ECO friendly pest solution available to me. I have a problem this year with sugar ants. I decided to try the offered solution. I paid $206 plus change. The tech came out a week or so later . He ran around the house with what looked like a10 foot long bottle brush wiping the eves of my house. I witnessed no spray. I saw no reduction in pests. A month later A different tech came out and did the same wiping. There was no apparent reduction in ants. On the contrary the ants appeared worse. That's when I noticed they had taken a second payment of $206. And now ECOShield was now texting me about other pests not covered by my plan. I realized I could not afford this solution especially if I didn't see any results. I called their phone number and tried to cancel the account. All the customer service *** could talk about is how much I had to pay. They want another $230 to cancel my account without any satisfactory results or service. This is not ***utable way of doing business. ECO Shield Pest Control Seattle.************* Still swimming in ants today..

  

  Business Response

  Date: 09/13/2024

  Hello,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 09/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/31/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 we signed a one year Ecoshield Pest Control contract for quarterly treatments. We have been billed for four treatments and received four treatments. We received a call to remind us of our upcoming treatment. When we attempted to call the company we were unable to reach them. When we attempted to email the company we were unable to. We no longer want this service.

  

  Business Response

  Date: 09/19/2024

  Hi ****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has sent people to my home weekly trying to sign me up, walking past a huge No Soliciting sign. Im tired of the harassment.

  

  Business Response

  Date: 09/11/2024

  Hi ******, 
  
  Thank you for reaching out. If you want to send me your home address, I will be happy to put you on a no-knock list. My email is ********************************. 
  
  Thank you, 

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ************* neighborhood, which is governed by an HOA that explicitly prohibits door-to-door sales, yet this company arrived at our door and our neighbors' doors. They have been told repeatedly by MANY fellow residents in all of ************* that door-to-door solicitation is prohibited, and each one feigns ignorance and moves onto the next house. Not only that, one of the dogs in the neighborhood has sadly passed away due to rodent poisoning. Our neighborhood is filled with pets, nearly every house has a dog or a cat, and we live in a deeply forested space teeming with wildlife, yet the business pushes the use of poison over other methods. I've seen enough talk from our neighborhood about this company knowingly breaking the bylaws of our HOA that I needed to make this report.

  

  Business Response

  Date: 09/12/2024

  Hi ****, 
  
  Thank you for bringing this to our attention. I will pass this along with your address and community to let the company know to put your HOA on a no-knock list. I appreciate you letting me know about this, and I sincerely apologize for any inconvenience this has caused. 
  
  Best, 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently cancelled my "yearly" contract with them because even after they came out multiple times I was still having serious spider, roaches, mosquitos, and plenty of other pests inside and outside near the house. This on top of every time I mentioned inside pests they would just hand me sticky pads and tell me to place them in useful places, no other inside service was ever done after mentioning it multiple times which is part of the services promised in the contract. So even after they breached the contract terms on multiple levels, they still are attempting to charge me approximately $201 for the "Discount" from the yearly contract for previous services rendered.

  

  Business Response

  Date: 09/11/2024

  Hi *****, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize for the continued pest activity around the home.  I understand this can be frustrating especially when it comes to spending your money to get rid of an issue that is still there. I want to let you know I will take matters into my own hands and waive this fee for you as a one time courtesy for you, that way we can leave things in good standings. If there is anything else we can do for you, please let me know. Thank you