Reviews

This profile includes reviews for Ecoshield Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ecoshield Pest Control

  652 Industry Dr Seattle, WA 98188-3406

  
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  Ecoshield Pest Control

  4927 95th St SW Ste C Lakewood, WA 98499-5963

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  Ecoshield Pest Control

  15846 Preston Pl Burlington, WA 98233-3550

Review Details

• Review fromJames H

  Date: 04/30/2024

  1 star

  James H

  Date: 04/30/2024

  The contact was from door to door contact, and no examination made that I did not have an option to cancel at any time. The documentation sent in email confirmation did not explain that if we chose to cancel, we had to pay a cancelation fee. The experience with the company is such that I would never recommend them to any one. The cancelation fee is over $200.00 and my experience is this is a bait and switch company. I want a refund on the cancelation fees. The experience is I do not want any of their employees on my property again.
  

  Ecoshield Pest Control

  Date: 10/16/2024

  Hi James,

  Thank you for sharing your experience. We understand your frustration, especially regarding the cancellation fee and the lack of clarity in the service agreement. At Ecoshield Pest Solutions, we strive for transparency in all communications, and we regret that your experience did not meet these standards.
  
  We would like the opportunity to review your account and address the concerns surrounding the cancellation fee. Please reach out to us at [email protected] so we can investigate this further and work toward a resolution.
  
  Thank you for bringing this to our attention.
  
  Customer Feedback Team
  

• Review fromTim A

  Date: 04/28/2024

  1 star

  Tim A

  Date: 04/28/2024

  Ecoshield came to my house and sold a package to my 19 year old special needs child, she doesn't pay rent doesn't own the house has no interest in pest management of this property. That would be the owner/property management problem. F...ing crooks. Better stay away from my house... used my credit card...
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ***,

  Thank you for bringing this to our attention. We take concerns like this very seriously and would like to investigate the situation further to ensure it is handled appropriately. Its important to us that all agreements are made with the proper decision-makers, and we regret any confusion or distress this may have caused.
  
  Please contact us directly at ******************************** so we can address your concerns and work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromLettttttt C

  Date: 04/24/2024

  1 star

  Lettttttt C

  Date: 04/24/2024

  NO STARS!!!!!!!! Ecoshield has had multiple representatives door knocking in my neighborhood over the last couple of months. In every situation they loudly & repeatedly knock on my door and ring the Ring doorbell until I answer through my speakeasy. I have video from my Ring for every encounter showing that these reps disregard the no soliciting sign clearly posted on my front porch. In each case they are wearing Ecoshield branded hats, jackets, and tool belts and attempt to get me to buy a service contract. When I instruct them to leave my property they become aggressive and incredibly argumentative. Today was one such instance and I had to threaten to call law enforcement in order to get the representative off my property. Their intimidating, disrespectful & combative practices have got to stop!
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi Let,

  Thank you for sharing your experience. We take your concerns very seriously, especially regarding the interactions youve had with our representatives. It is important to us that all team members conduct themselves professionally and respectfully at all times, and we regret that this was not the case in your situation. We do not condone aggressive behavior and will ensure this matter is addressed.
  
  Please reach out to us at ******************************** so we can investigate further and take the necessary steps to prevent this from happening again.
  
  Sincerely,  
  Customer Feedback Team

• Review fromRafael F

  Date: 04/23/2024

  1 star

  Rafael F

  Date: 04/23/2024

  Hidden fees. They will lie to you. And once you try to ask about the billing they will procrastinate so you can pass the 150 day **** and put you in collections. Service was halfway done since day one. **************** is horrible once they have your card on file. Do not recomend this business unless you want to fall in their trap. Their services made no difference!
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your feedback. We take concerns about billing and service quality seriously, and we regret that you had this experience. Its important to us that our customers feel confident in the value and transparency of our services, and we apologize if you felt otherwise. Wed like to review your account in detail to address the billing and service issues youve mentioned.
  
  Please contact us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromElliot G

  Date: 04/11/2024

  1 star

  Elliot G

  Date: 04/11/2024

  The kids that work here may not even know how big of a scam these people are. Crooks.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your feedback. We take all concerns seriously and want to assure you that our goal is to provide transparent and professional service to every customer. If there are any specific issues you encountered, wed like the opportunity to address them and work toward a resolution.
  
  Please contact us at ******************************** so we can review your experience further.
  
  Sincerely,  
  Customer Feedback Team
  

• Review fromNathan W

  Date: 04/03/2024

  1 star

  Nathan W

  Date: 04/03/2024

  Did not complete the job, but wanted me to pay anyhow. months later still no attempt to complete job, but sends me to collections. They called several times to get paid, but I told them to finish the job before I pay.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ******,

  Thank you for sharing your experience. We regret that the service was not completed to your satisfaction and understand your frustration with the billing process. Our goal is to ensure that all services are delivered as promised, and we apologize for any delays in resolving the issue.
  
  Wed like the opportunity to review your account and work toward a resolution. Please reach out to us at ******************************** so we can address this matter directly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromAllison P

  Date: 03/08/2024

  1 star

  Allison P

  Date: 03/08/2024

  Such a pushy business. We tried to do business with them but they dont let you know when they are coming to spray and we have a dog that likes to eat/ lick outside. Never cleared up the problem. **************** at this company is garbage. Transfer me to be told that I have to be authorized to pay a bill and cancel an account. Its a freaking circle you go in trying to communicate to them. Even tried emailing their customer service twice and they never responded. They are only out for the money.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for sharing your experience. We regret that you encountered challenges with scheduling and communication, as we strive to keep our customers informed and provide responsive service. Your concerns about your pets safety and the lack of communication are important to us, and we apologize for any inconvenience this caused.
  
  Wed like to look into your account and address the issues youve raised, including the difficulties with customer service. Please contact us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for sharing your experience. We regret that you encountered challenges with scheduling and communication, as we strive to keep our customers informed and provide responsive service. Your concerns about your pets safety and the lack of communication are important to us, and we apologize for any inconvenience this caused.
  
  Wed like to look into your account and address the issues youve raised, including the difficulties with customer service. Please contact us at ******************************** so we can work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMatt C

  Date: 03/03/2024

  1 star

  Matt C

  Date: 03/03/2024

  This company is absolute garbage. I had a door-to-door salesman show up to my house, he claimed that one of my neighbors had called because of a rat/rodent issue in the neighborhood so they would be offering rat/rodent removal to the whole block at a discounted rate this week. I said sure, better to be proactive and especially if there's a discount. The salesman then signed me up for a monthly or bi-monthly spider/pest spray service. After I realized that I had been lied to I tried to cancel this service and thats where all h*** broke loose. The customer service at this company is worse than trying to get ******** installed! They didn't cancel my service right away and now they're trying to bill me for an extra service that never happened. They don't seem to have any internal notes because I have had Text, Phone and Email conversations with 20 different people from their company to explain the situation and each time it ends with "OK, sorry for all of the confusion here - I will get rid of this balance due and we will stop reaching out" - And then a day or two later I'll get Calls, Texts and Emails from them - it's getting to the point of harassment now. They lied me into a service to start and are making it impossible to resolve at the end, this is just a company you should not give your hard earned money to
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ****,

  Thank you for sharing your experience. We sincerely regret that you encountered these issues, both with the initial service and in your attempts to cancel. This is not the level of communication or service we strive for, and we understand how frustrating this has been for you. We take your concerns seriously and want to ensure this matter is resolved as quickly as possible.
  
  Please reach out to us directly at ******************************** so we can review your account, resolve the billing issue, and ensure you no longer receive unwanted communications.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKristen A

  Date: 01/03/2024

  1 star

  Kristen A

  Date: 01/03/2024

  We experienced pretty much what everyone else who posted reviews experienced. Pushy sales guy lying about the neighbors using the company, and signing us up for an extensive, outrageously expensive crawl space exclusion/cleanout project which they scheduled but then never showed up, and no follow-up. I canceled the contract, but given what others have reported, I am expecting that they will try billing us for the work they did not do.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi *******,

  Thank you for sharing your experience. We regret to hear that the service and communication did not meet your expectations. Its important to us that our customers feel informed and supported throughout the entire process, and we apologize for any inconvenience this situation has caused.
  
  We would like the opportunity to review your account and ensure that any billing issues are addressed appropriately. Please reach out to us at ******************************** so we can assist you in resolving this matter.
  
  Sincerely,  
  Customer Feedback Team

• Review fromMichelle M

  Date: 12/27/2023

  1 star

  Michelle M

  Date: 12/27/2023

  I am very disappointed with my service at Ecoshield. I have had 4 treatments and have not noticed any difference with the bugs. The service person who signed me up said I needed to have 4 services and after that, I could cancel. I had one in April, May, August and November. I tried to cancel since I did not see any value in the service and they said I needed a 5th service. They will be charging me $212 to end my contract. They only come out for about 15 minutes for $212 per time. Please beware when the nice guy knocks on your door and wants you to sign up.
  

  Ecoshield Pest Control

  Date: 10/09/2024

  Hi ********,

  Thank you for sharing your experience. We regret to hear that the treatments did not meet your expectations and that youve encountered difficulties with the cancellation process. We strive for transparency in all our service agreements, and it's important to us that our customers feel they are receiving value from our services.
  
  Wed like the opportunity to review your account and address the cancellation and service concerns youve raised. Please contact us at ******************************** so we can assist you directly and work toward a resolution.
  
  Sincerely,  
  Customer Feedback Team