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Whitepages Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 447 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a voice mail yesterday (3/27/25) from someone, stating they were going to harm my father because of something he posted on FB. He read off several addresses. One belonging to my sister, one belonging to me, and one belonging to my father. Come to find out, all our info is on **************************, *******, and ****************. Most of which is free and out in the open. I tried reaching out to them to have the information removed. But are refusing to do so. Stating that it's "Customer Privacy". Now, I have never had an account, nor have I ever made a listing with them. And I certainly didn't give them permission to post my info. This information is needs to be removed as it is a threat to me and my family

      Business Response

      Date: 03/29/2025

      Hello *****,

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

    • Initial Complaint

      Date:03/27/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 3 years I have informed them in writing in over the phone to stop retaining my credit card information and they have refused on top of the fact that they charged it multiple times and I never gave them permission and to this day they still have my credit card information illegally (since May 2022)

      Business Response

      Date: 03/29/2025

      Hello ***********,

      At this time, we do not have any options available for the removal of a payment method from an account. Your payment information is stored securely with our payment processing company, we do not have access to your full payment method information. The last four digits are shown in your Purchases and Billing page for your bookkeeping purposes only. No charges can be made without your action and authorization through your Whitepages Premium account.

      I will be forwarding your request for this feature on to our development team to help inform future product improvements and updates. In the meantime, I have confirmed that your account is ************************ cancelled. You should not expect any further billing on this account, unless you decide to make additional purchases.

      If you like, I can have the account disabled. This will make the account inaccessible so that no one will be able to log in or make purchases, including you. In the event that you would like to have your account re-enabled, you would need to contact our ************* Team and allow up to 72 business hours for your request to be reviewed by a member of our admin team.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive tried to get white pages to remove me from their public records through their process of opting out. They ask for my number to receive a phone call with a code to prove my identity and when I accept the robo call it says application error and hangs up. They say you can opt out but make it impossible to! I want to be removed from their website I am getting spam messages and people who make me feel unsafe finding my information online.

      Business Response

      Date: 03/29/2025

      Hello Jin,

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

    • Initial Complaint

      Date:03/25/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****************************************************************************************************************************************************************************************************************** Company Website is showing my personal info on their website without my consent.Please ask them to remove all my info from their database and website.Thanks.

      Business Response

      Date: 03/29/2025

      Hello **********,

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

      Customer Answer

      Date: 04/01/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********** ***

    • Initial Complaint

      Date:03/22/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please stop sharing my personal info and sell it.***************************************************************************************************************** Thanks,***** ********

      Business Response

      Date: 03/24/2025

      Hello *****,

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

      Customer Answer

      Date: 03/26/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:03/17/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Get rid of my personal data you hold and host. I do not want it there. It is unethical to have it there without my consent. It's unsafe and it's vile.

      Business Response

      Date: 03/18/2025

      Hello ******,

      When searching for the information on **************************, we do not see that we have a profile for you.

      It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:

      Address
      Phone number
      Relative
      Alias
      Age

    • Initial Complaint

      Date:03/17/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      White Pages has taken my private information and put it all up on the internet for anybody to see especially my personal address. I have tried so many times to contact the xompany and ask them to remove but nothing was done. If I tipybg my name in ****** bar it appear white page with ifn front line my address. This is not right and this company wont removed. This is illegal and unacceptable!!!!!!!!!!!

      Business Response

      Date: 03/18/2025

      Hello Elisabetta,

      If you notice the listing still appearing on Search Engine Result pages, please do the following:

      Click the link to see if it directs you to a site containing your information. If one of our pages still shows personal contact info, notify us for a fix.
       
      If the personal information does not appear when you click the link, this means the search engine is showing a cached version of the page. You will need to follow up with the search engine provider to remove this cached information.
       

      When information changes online, it takes search engines time to index their results and update links with outdated information. This is usually completed within 90 days. If for any reason you want this expedited, or if you have been waiting longer than 90 days, please consider contacting the search engine directly. For example, if you are seeing a result on ******, you can request a removal of the cached result at the following link: ************************************************

    • Initial Complaint

      Date:03/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has been charging me for a cancelled account since November of 2024. I called to inquire today and not only couldnt anyone confirm the charges. They made me seem like I was making this up. They asked for a screenshot of these charges. However, my bank wont allow screenshots from their app. Imagine them charging 1 million people $5.99 per month. I want every ***** back and for any account I ever had erased and it was 2 different accounts. They even went as far as blaming my bank. This compay is commiting FRAUD and Theft!

      Business Response

      Date: 03/14/2025

      Hi ********,

      I wanted to assist with your requested membership changes.
       
      First, we'd like to apologize for any inconvenience this may have caused. After doing some additional checks, we were able to locate the charge in question.
       
      Your request to stop future billing has been completed immediately, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point, unless you decide to make a new purchase.
       
      Within the next 72 hours, you should see the following amounts returned as a credit on your financial statement:
       
      $5.99

      Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.

    • Initial Complaint

      Date:03/10/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested multiple times to have my information deleted from this site and to not be searchable. My information is still listed.

      Business Response

      Date: 03/12/2025

      Hello ******,

      I wanted to follow up with information regarding the listing you reported.

      When searching for the information on **************************, we do not see that we have a profile for you.

      It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot.

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged $21.83 for a membership after the 7 day free trial. The trial was up on 3.6, so I made sure to cancel it 3.5 the evening prior to avoid a charge. The next day, 3.6, the $21.83 showed up. So I called customer service white pages and the lady refused to refund me because in their system it showed 3.6 that it was cancelled, which is false, it was cancelled the previous evening on the 5th. I spoke to her supervisor and she wouldnt listen either, just refused to refund and accused of me lying. Unacceptable.

      Business Response

      Date: 03/12/2025

      Hello Gabbriella,
       
      I'd like to follow up with you regarding your request for account assistance.
       
      Our Terms of Service states under Cancelation and Refunds, you may choose not to renew your Subscription Plan at any time, and you will continue to have access to Paid Content through the end of your billing period (be it monthly, or multi-month). WE DO NOT PROVIDE REFUNDS OR CREDITS FOR ANY PARTIAL-MONTH SUBSCRIPTION PERIODS, OR UNUSED PAID CONTENT.
       
      The agreement was to cancel before the trial ends, not after. The Purchase date is *February 28, 2025*, the scheduled billing would be on *March 5, 2025*. Our system processed the payment on *March 6, 2025*. Cancelation was done outside of the trial period on *March 6, 2025*. The service was last used on March 11, 2025.
       
      No refund will be issued. You should see no further billing associated with this account unless you decide to make additional purchases.
       

    Whitepages Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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