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Business Profile

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Whitepages Inc
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Whitepages Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Whitepages Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 447 total complaints in the last 3 years.
    • 125 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/09/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      White pages has false information about me. It is strictly false and putting my data on line invades my privacy. I am a 83 year old man, veteran and the stress is causing health concerns.

      Business Response

      Date: 03/20/2025

      Hello ****,

      I wanted to follow up with information regarding the listing you reported.

      When searching for the information on **************************, we do not see that we have a profile for you.

      It appears that your listing may have already been removed. However, if you are seeing your information on our site, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:

      Address
      Phone number
      Relative
      Alias
      Age

    • Initial Complaint

      Date:03/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I filed a record removal request on the White Pages Opt Out Page due to being harrassed/stalked. Providing my phone number for code verification was required. When I picked up the phone, the machine said "application error" and ended the call without connecting me to anyone who could help. Not only is my personal information still online, my phone number is also compromised now. In addition to the Consumer Privacy Rights, as a resident of the state of ** I am also entitled to additional rights about my data privacy. This is highly unprofessional, inappropriate, and unsafe.

      Business Response

      Date: 03/19/2025

      Hello ******,

      I wanted to follow up with information regarding the listing you reported.

      In order to complete your request, we will need to request a few specific details. So that we may locate and remove the Whitepages listing containing your information, please reply to this email with the following information:

      The phone number as it appears on the listing
      The address as it appears on the listing
      The age as it appears on the listing

      Upon receiving that information, I will find all associated listings and remove them from the site.

    • Initial Complaint

      Date:03/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This fraudulent business has been harassing us for 4 years for services never provided. They prey on small businesses. We received the first call from them 4 years ago offering us more information and then radio silence. 6 months later they are calling and threatening collections in the amount of $895.95 and have not stopped. Their first attempt at collections was from a ******************* who told me that, and I quote, "One way or another you will pay us, Mr. *********** for services not authorized.I just received yet another collections email from them today. This is entering harassment and blatantly violates CASL legislation. I expect no further contact from these people and will be engaging a lawyer if this continues.

      Business Response

      Date: 03/18/2025

      Hello ****,

      Thank you for contacting the Whitepages ************* Team. I would like to follow up with your request for assistance.

      Whitepages, **** (******************************) is not affiliated with the service that you indicated in your request. Whitepages is an online base service that provides contact data, we do not have any collections department that makes contact with customer requesting payment for any service. For assistance, you would need to contact the customer support team for that company.

    • Initial Complaint

      Date:03/05/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****:?I?? am?? requesting?? a?? "Right?? to?? Deletion?? of?? Personal?? Data"?? and?? that?? WhitePages?? and?? not?? sell?? my? ? personal?? information?? due?? to?? privacy?? concerns??. Please kindly remove our contact number *************)*************).

      Business Response

      Date: 03/17/2025

      Hello Soo,

      We have received your request to opt-out of the sale of your information by Whitepages.
      However, using the information you provided, we were not able to locate any listings for you through our services.

      It appears that your listing may have already been removed. If you are seeing your information on **************************, please send a link or screenshot of the listing that displays your name alongside one of the following pieces of information:
      Address
      Phone number
      Relative
      Alias
      Age

      Customer Answer

      Date: 03/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Hello All,


      Emailed the BBB on 3/12/2025, 3/14/2025 and 3/17/2025 regarding this matter, however I never received a follow up.  Informed the BBB that no further action is required as this matter had been resolved by the customer support team.  Submitted a request for removal using WhitePages online submission forms after changing our contact number.


      Please see attached documents.


      Thank you all!


    • Initial Complaint

      Date:03/01/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked you to remove my info and you haven't done so. This is my last request before contacting ***. Remove my information immediately from your database.********************************************************************************* ****************************************************************************************************************************************************************************************************************** ***********************************************************************************************************************************************************************************************

      Business Response

      Date: 03/01/2025

      Hello *****,


      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

    • Initial Complaint

      Date:02/28/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted MULTIPLE times through multiple different methods (the online opt out request form, emailing the support email address directly, and filling out a ticket with customer service) and each time I am met with either an error or an automated message saying my request is unable to be completed. It is UNETHICAL to host my personal information on this website without my consent and then make it impossible to actually remove my information. If the website truly is complying with the law that I have the right to opt out of my personal information being hosted on this website, there should be no reason why they cannot remove my information and notify me when this has been completed. My resolution: I would like my personal information removed immediately from this website AND all associated data deleted completely from white pages data servers.

      Business Response

      Date: 03/01/2025

      Hello ******,

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

    • Initial Complaint

      Date:02/27/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      White Pages has taken my private information and put it all up on the internet for anybody to find.I currently have a violent stalker and I need to protect myself. I would like any of my private information removed, including my age and addresses in ******** I really appreciate the BBB. They are strong advocates. Thank you.

      Business Response

      Date: 02/27/2025

      Hello ********,

      Whitepages respects your wishes in controlling how your information is displayed. We have located and removed any Whitepages listings that correspond to the information you provided with your opt-out request. Within ************************************************************************** paid services.

      After 24 hours, if you see any of your information that we may have missed, please let us know by replying to this email with a link or screenshot of the page containing your information.
       

      We would also like to take a moment to explain a little about how listing removals work at Whitepages. All listing removals are designed to be permanent. The way we accomplish this is to remove the listings from our sites, and flag the information in our database as unpublishable. This is in order to prevent a new listing from being created in a future update.

      This means that your contact information is not deleted from the Whitepages database. If we did, it would reappear on our site within a few months as we receive new information. This information is kept only for the purposes of keeping listing removals permanent, and is not sold or otherwise shared to any third parties.

      Should we receive information for you in the future that is different from that flagged data (such as new address or misspelled name) it is possible that a new listing may be created for you. We work hard to prevent this from happening, but if you do find your information on our site in the future, please let us know so that we may remove it for you.

      Customer Answer

      Date: 02/27/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However if they try to put up a slightly misspelled name or make any more information public I will reopen the case. Also it says it takes 48 hours for information to be removed so with that caveat being said I cannot prove it has been removed yet but I am marking it as satisfied and will recontact BBB if necessary thank you

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:02/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never purchase any services from this company. Whitepages charged my credit card $819.21 from June 6, 2024 through February 6, 2025. I contacted them on February 12, 2025 and reported the fraudulent activity. I confirmed the email associated with the account was not mine. They indicated I would receive a credit for the charges. Later that day I received an email confirming a credit would be received but for only 4 months. I called today and was told I would not receive a credit for the other 3 months I was charged. No explanation was provided as to why I did not receive a credit for the entire amount I was fraudulently charged. My Whitepages case # is *******. I have credit card statements proving I was charged $819.21 over the time period .

      Business Response

      Date: 02/20/2025

      Hello,

      Thank you for contacting the Whitepages ************* Team, my name is ***********.

      It appears you were already refunded for the transactions billed. Please follow up with your credit card company for more information on the processing time frame of the refund.

    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged 5.99 from what is listed as *********************** which does not specify the name of business, but comes back to ***************. I do not use this service, nor have I in the past. Charged on 2/14/2025.

      Business Response

      Date: 02/17/2025

      Hello,

      Thank you for contacting the Whitepages ************* Team, my name is ***********. Your report of an unauthorized charge was recently investigated, and I would like to share those results.

      Whitepages knows how frustrating it can be to see an unexpected charge, so we'll make every effort to address this. I was not able to locate any accounts or fraudulent payments with the information provided. To assist with this further, please contact our ************* team. We're available at **************, available Monday-Friday, 8 AM to 8 PM EST and Saturday/Sunday, 9 AM to 7 PM EST.

      Please have your credit card available during this call. Our agents will be able to locate accounts associated with the payment by collecting the partial card number. Afterwards, we'll investigate to find any products associated with your card. Then we will disable them from future use, and refund any unauthorized payments.

      We hope to hear from you soon so that we can fully address this.

    • Initial Complaint

      Date:02/10/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for the free trial and canceled the subscription within the trial period. I have since been charged 3 times for a membership that was cancelled, the most recent was not completed due to insufficient funds. The trial period started 12/03/24, was cancelled the same day, charged for a full subscription on 12/09/24 and again in 01/09/25. I reached out to the company for a full refund of both subscription charges, they stated they could only provide a refund of the 01/09/25 charge and could not provide a refund of the 12/09/24 charge since it was from 2024. I can provided a screen shot of the original cancellation confirmation, the charges that have occurred after, and a new screen shot of the communication between their customer service and myself.I am requesting a refund of the 12/09/24 transaction since the subscription has been cancelled and was therefore a merchant error that should be corrected.White pages ticket ID is # *******

      Business Response

      Date: 02/11/2025

      Hello *****,

      I wanted to assist with your requested membership changes.

      Your request to stop future billing has been completed, and we've refunded some of the previous charges on your account. You should see no additional charges from the account associated with your email address at this point, unless you decide to make a new purchase.

      Access to the Premium Membership will end immediately, as funds have been returned to you. Your account will stay registered to this email, so that you may be alerted to major product updates, and for convenience of reactivation if you should need to use our search tools again in the future.

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ********

    Whitepages Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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