Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sound Physicians

  1498 Pacific Ave Ste 500 Tacoma, WA 98402

• 

  Sounds Physicians of Florida

  PO Box 120153 Grand Rapids, MI 49528

• 

  Sound Physicians

  1301 Solana Blvd #2200 Westlake, TX 76262

• 

  Hospitalist Medicine Physicians Of NY, PLLC

  PO Box 748996 Los Angeles, CA 90074

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is this, I was treated at *************** North in ****************** - ** ************************************ , I then received a bill from *************** via my MyChart account and my ********** Blue Shield was billed for that treatment, to which I paid the remaining balance that was left over from what my medical provider didn't pay.Then I start getting medical billing from some company that one I never agreed to be treated from, was never made aware that I was being treated outside my medical group and this appears to me as if its a double medical billing. this company name is; South Sound Inpatient Physicians Pllc ********************************************************I due not believe I should owe these people a dime, I never agreed or signed any paperwork to be treated outside of my medical providers group, nor was I ever made aware that I was going to be treated by anyone having anything to due with this South Sound Inpatient Physicians Pllc ******************************************************* medical group and lastly I due believe its illegal to double bill, I also believe its illegal to medically treat anyone without the patient being made aware/or gaining prior approval of treatment as long as they are capacitated.

  Business Response

  Date: 08/04/2023

  We are a physician group that contracts with the facility where you were being treated. The treatment consent form signed at the facility includes this information. The claims sent to your insurance were all paid excluding your coinsurance. We are reviewing the contract with your insurance to insure it paid correctly. We will contact you once this review is complete.

  Customer Answer

  Date: 08/04/2023

  I was not made aware of this additional medical group or billing at point of service. As I see it it's illegal and a shifty way of billing customers a 2nd time.

  all medical billing should be under Skagit *******,  why is it nessary for a 2nd billing? So what your telling me is that Skagit ******* is not paying there Medical  Physicians and or Surgeons, thus requiring all medical patients to be billed twice for services rendered?

  I think not, this practice is illegal 

  Business Response

  Date: 08/21/2023

  This is standard practice nationwide at most facilities and practices. The charges are valid and the balance owed.

  Customer Answer

  Date: 08/23/2023

   
  Complaint: 20347160
  
  I am rejecting this response because: it is not standard practice with any other medical group within this *******************, as I've been treated by **** medical group, Swedish medical group as well as ************************ and have never been double billed, I belive that there should be a law enforcement investigation into Skagit ******* billing procedures as well as this secondary.

  This is the only medical group that is double billing it's patients

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two issues. The first is that sound physician continues to bill me for a bill I already paid. They cashed my payment over a month ago and tell me that dont find any history of payment. My bank shows this check as having been cashed. The other issue is they keep billing me for services for my daughter. My insurance company has reached out to them multiple times on my behalf and told me I do not owe them any more money. I have called the insurance company and they have reached out to sound physician on these occasions and more in my behalf 6-24-22 7-26-22 9-21-22 10-27-22 5-25-23 7-12-23 I would like them to stop harassing me for charges which I do not owe.

  Business Response

  Date: 10/18/2023

  I have confirmed that the payment was added to the account on 6/8/2023 and there is no balance owed.

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a medical procedure at ****************** in ****** ******* on 7 Feb 2023.On May 18 2023 I received two letters from ******* Services, a collection agency from *********** **** Both letters stated that I owed $945.50 for services from SOUND PHYSICIANS ANESTHESIOLOGY, with two separate account numbers, for a total of $1,891.00 I got Sound Physicians phone number from the *************** I called them and was told that they didnt have my correct address, so they sent my bill to collections. I was told they would refile with my insurance and I needed to wait a couple of weeks.June 5th. Called Sound Physicians again. Was told they sent me a bill that came back to them, return to sender. Said they would refile with my insurance. ********* is my primary, Tricare For Life is my secondary). I am retired, disabled military.June 9th. Talked to **** at Sound Physicians. Said claim was sent to ******** on 5 June. Said they notified collection agency.(Between 9 and 30 June, called Sound Physicians and ****** Services, attempting to get information. Got no help at all).June 30th. Called ********. Was told they have no records of any claims from Sound Physicians and that I should call them for another update.June 30th. Talked to Sound Physicians. Was basically given the same story and was told that ******** didnt know who I was. I asked her where she was physically located. She said offshore. I asked if she was in ***************. She said yes. I asked to be connected to a supervisor in the **** I was connected to ***** in **********. I went through my entire story again and she just tried telling me the same story as the others. When I told her I was going to take legal action, she said she could take care of it and would try to get it removed from collections. I told that I was reading other complaints about her company on the BBB website. I believe this is a scam organization they need to be investigated. I have a lot more information, but no more room.

  Business Response

  Date: 10/18/2023

  This account was paid by the insurance on 8/10/2023 leaving a zero balance for the patient. 

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/23 I rec'd from collection agency *************************** a bill for $1656.31 from Sound Physicians Emergency Medicine of ****** LLC. It had account # *************. No date service was rendered, or itemized listing of what this was for. I called and spoke with ***** she informed me this is from Sept of 2019, & was from emergency room Dr. I never rec'd a bill from this provider prior to this collection letter. This is 4 years later. I was told it would show on my credit report if I did not pay it immediately. If I owe it then they need to explain what service they provided for me to owe them this amount of money. I got concerned about my credit rating so they will try to withdraw this from my account Thursday however, I called Ebony back & left message not to withdraw due to FDCPA states I should receive an itemized statement for services rendered. I will call credit union tomorrow and ask them to not allow this $1656.31 be withdrawn.

  Business Response

  Date: 10/18/2023

  The patient was sent a text communication on 12/12/2019, but the number provided did not accept messages, a statement was sent on 12/12/2019 to which the patient paid on 1/6/2020. On 9/13/2022 the insurance recalled their payment due to a review finding that the policy had termed for the **** A letter was sent to the patient on 10/19/2022 explaining this, but there was no response. Another statement was sent on 3/15/23 but was returned marked bad address.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/2022 - I spoke to Sound physicians on a recorded line. The woman on the phone told me I was "good" to not have to pay anything and I just needed to wait up to 45 days for my insurance at the time. I checked my account with them after 45 days and it was at a **** balance. It has been long since 45 days, no itemized bill has been produced or and provided to me despite requesting it, and I just received another bill stating that they filed with my insurance 02/2023 and I am being billed again as of 06/2023. I have been told that it has been resolved three times. They sent a text message that the balance was due at 7pm, after their billing offices had closed. This is extremely unprofessional.

  Business Response

  Date: 06/08/2023

  Good Afternoon. I apologize for the burden this has caused- especially seeing as though this visit goes back to 2021. I have reviewed the account and requested it be adjusted off with our billing vendor as it is past filing deadline with the payor and the patient should not be responsible. I am putting in this request today, please allow ***** hours for the system to update prior to checking the portal. Should you have any questions or receive any other statements, please email me directly at ************************************ Once the account is adjusted off, I will have a new statement sent out reflecting you have 0 monies due.

   

  Again, I apologize.

   

  April

  Customer Answer

  Date: 06/16/2023

  This case has been resolved satisfactorily, the account now reflects a $0.00 balance and the bill has just arrived to confirm the amount. 

  Sent from my iPhone

• Initial Complaint

  Date:05/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2023, I received a notice from a collection agency stating that I owed $625.50 from an unpaid bill from this company (Sound Phy E M Greater Mem). I have never heard of this company nor sought services from them. I do not know what services they claim to have rendered, when they rendered them, or where they were rendered. Based on my credit report, this collection notice was opened on 2/21/2023. I am not clear on date of service or any account number pertaining to this group. I looked up the information online about their services and thought it was fraudulent collecting. I have never received a bill from this company. I received another collections notice on April 13, 2023. Again, thinking it was a scam. Now, this is on my credit report. I have no account with this company. I attempted to look up my information to find a record/chart and no account has been found associated with my personal information (e.g., name, DOB, and SS#). I have attempted to search both for an account or a bill to pay and have found neither. There has been no contact from this company regarding a bill either by mail, phone, or email prior to receiving two letters from debt collectors. I want this debt removed from collections and my credit report.

  Business Response

  Date: 10/23/2023

  We are not able to locate an account by name,phone number, and/or address.  We also tried the email address and have not found account. We are contacting this patient via the phone to discuss account.

• Initial Complaint

  Date:05/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15th, 2021, my wife, ***************************, received emergency care at ********************* in *********, ******. On October 13th, 2022, my son, *****************************, received emergency care at Ascension Via ******* in *********, ******. My family is fully insured through Aetna. In both instances, Sound Physicians ********* Services ******, LLC, billed ** at out-of-network insurance rates for services performed, the latter instance being a blatant violation against the "No Surprises Act." We paid both bills at the in-network rate through the Aetna website in a timely manner. Recently, Sound Physicians has sent the out-of-network charges to collections, possibly damaging our credit. To facilitate this inquiry, I have attached the most-recent claim and proof of payment here.

  Customer Answer

  Date: 05/15/2023

    Sound Physicians provided the requisite documentation.  I consider the matter resolved.

  Thank you,

  *********

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in October of 2022 and continuing into January of 2023 I received letters from a collection agency concerning hospital care given to my mother. I never received any bills from "Cogent Healthcare" or "Sound Physicians". I did finally reach someone at "Sound Physicians of **************" in January ***** who said they would re-submit the bills to ********* I recently received a statement from ******** with the same bills being denied because they were submitted as "out patient" instead of "in-patient". The phone numbers on the ******** statement are numbers for other health care providers and the addresses are P.O. Boxes all over the map. I found a toll free number for a subsidiary of others in **, but it doesn't work.

  Business Response

  Date: 11/01/2023

  for DOS 4/5-4/8 the patient was Inpatient status 21. For DOS 06/25-6/26 the patient was Observation status 22.
   
  We have corrected the claim and resent it.

• Initial Complaint

  Date:04/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the ** on 03-31-23 and my insurance PAID for my visit and care! In this letter they are claiming the hospital billed a different insurance THAT I DO NOT HAVE! Its false information and I feel this is a scam to try and take advantage of me and others I dont even have money in general! I have called the hospital many times and they have said I have NO BALANCE DUE!! I do not want this on my credit!! I will take legal action if I have to!!

  Business Response

  Date: 10/18/2023

  Insurance was updated on 8/11/23 and paid claim on 9/20/23, there is nothing owed by the patient and the account is not in collections. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hospital date 2/17/22. The amount of bill is $1953.00. The company filed with my insurance company. My insurance company and I requested an explanation of the charges. I asked for a breakdown of what equals $1953.00. Sound Physician would not provided me with the requested information. Per conversation in October 2022 with C/S representative, I requested a breakdown of the charges. There was no response. I contacted my insurance company who also contacted spoke with C/S representative. ***************** requested the bill be submitted again for payment. Insurance representative also requested breakdown of $1953.00. Again no response. I am requesting a break down of charges that equal $1953.00. this is a reasonable request.

  Business Response

  Date: 10/26/2023

  Our review of the patients account has resulted in these findings:
  
  The $1953.00 claim was filed to BCBS of ***** on 3/19/22, 4/26/22 and 4/28/22 and each time the charges were denied stating the claim needed go to correct payer for processing.
  Statements were sent to the patient on 3/27/22, 5/4/22, 5/28/22 and 8/1/22 to the same address listed in the BBB complaint.
  A pre-collection letter was sent to patient on 9/30/22 to the same address listed in the BBB complaint.
  Text messages were sent to the patient on 7/21/22, 7/28/22, 8/27/22, 9/3/22 and 10/19/22.
  Due to no communication or payment the balance of $1953.00 was sent to the collection agency on 12/13/22.
  The insurance information has been updated on 10/25/23 and a 30-day hold has been placed with the collection agency.
  The patient should follow up with insurance company before the 30 days to check status on claim.
  
  We regret for the inconvenience this has caused ***********************.   At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  Customer Answer

  Date: 11/21/2023

  On the following days I requested itemized statement:

  9/19/22-spoke with Sound Physicians at ************, requesting an itemized stated. No reply received.

  9/23/22 called again requesting a statement. Also contacted BCBS on same day to reach out to Sound Physicians. BCBS requested Sound Physicians resubmit the bill. BCBS also requested itemized statement.  Per BCBS they was only sent the total bill.

  1/4/23--contacted Online Information requesting an itemized statement.  I received a statement only showing $1953.00.  Received response on 2/10/23 only showing the amount owed, no itemized statement.

  3/20/23--Submitted a letter to On Line Information requesting an itemized statement. See response attached.  No itemized statement.

  I followed ** via BBB with a complaint in April 2023 requesting their assistance.

  I am requesting an itemized statement of services provided. This is a far request.  

   

   

  Business Response

  Date: 05/13/2025

  Hi Ms. ************* apologize for the delay in responding to this matter. i can provide you with a breakdown of anesthesia services provided at ******************. This account was sent to collections and I have closed and asked for a closure letter to be sent and I can email to you upon receipt.