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Business Profile

Medical Consultants

Sound Physicians

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Consultants.

Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sound Physicians has 4 locations, listed below.

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    Customer Complaints Summary

    • 153 total complaints in the last 3 years.
    • 42 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2018, I had a hospital stay at ************************** in **********. During my stay, I provided my ***************** Healthcare benefits to cover all costs related to my stay. Sound Physicians sent a bill to collections in 2020, after never mailing us a bill. Had we received a bill, I would have turned it into my insurance. When I received the collection notice, we promptly contacted our health insurance provider who indicated they could not pay due to it being over a year old. When calling Sound Physicians today, April 18, ****** advised they mailed statements but could not advise where they were mailed to. Our household of 5 does not have almost $1600 to drop on a medical bill that would have been covered by health insurance if any proper billing or inquiries had been made. I am seeking help getting this statement out of collections and written off by the company.

      Business Response

      Date: 10/26/2023

      We are unable to locate this account in any of our systems. Please contact us at ********** or respond with your date of birth so that we can review your account.

      Customer Answer

      Date: 10/27/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If there is no account, I believe my previous efforts to resolve this have been successful. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have three different accounts that have been sent to collections that I do not recognize and after checking my insurance statements I see no outstanding balances. From what I hear this is a shady buisness

      Business Response

      Date: 10/18/2023

      This account has been closed with the agency and no balance is owed. Please allow 30 -45 days to reflect on your credit report. We apologize for any inconvenience this has caused you.

    • Initial Complaint

      Date:03/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Sept. 2021 I was hospitalized for Covid...During that time I saw Dr.s from the Physicians Of ***** PLLC. I have ******** and a secondary Insurance through *********************** paid my out of pocket of $4000.00 and had assumed everyone had been paid...A year and a half later I received three separate letters from ON Line Collections one in the amount of $1439.50...one in the amount of $763.71 and the third letter showing a balance of $512.49! I called the collection company and asked for info and the names of the Doctors who had turned me over to collections, the agent said she didn't have that information! I have gone back through all of my bills for that time frame and have nothing to show for these charges! I have tried to contact the office here to try and resolve this but no one has returned my calls!! Why was I never billed for these services and why has it taken a year and a half to get something from a credit bureau????

      Business Response

      Date: 04/10/2023

      The ****************** at the time of the admission was for the hospital only and did not cover the physician benefits. The facility did not provide the secondary insurance to us for billing. Multiple statements were sent, calls, and a pre-collect letter went unanswered. Please contact ********** and provide the correct insurance so it can be billed.

      Customer Answer

      Date: 04/17/2023

       
      Complaint: 19877108

      I am rejecting this response because:  I find it strange that everyone else was given and submitted the insurance information by the two people who were taking care of my bills during the time of my hospitalization!  The response given by the business is incorrect...I NEVER received letters or calls until a year and a half after the time I received care!! I will not take the blame for their incompetence!  I know they have the insurance information because I gave it to the person I spoke to in my last conversation!

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1-2 & 1-3-2023 I received services at ****************************************************. Im with the VA. I later received a bill & the hospital said it was paid. I received another *************************** said it was paid. I checked with the VA who said it was paid. Yet I continue to receive bills that threaten collection.

      Business Response

      Date: 03/27/2023

      The insurance claims all came back as the patient cannot be identified. We will be contacting the patient to confirm the insurance before sending new claims. The patient did call the *** while the claims were being processed for a 4th time so there was no balance due at the time of the call.

    • Initial Complaint

      Date:03/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to an emergency room and received services. I provided my health insurance information which is AHCCCS A88380020. I was told ahccccs covered the cost of my services. Several months later I see that I have negative information on my credit report for an $850 bill. I have no income. Thats why I was on ahcccs. If they were going to provide a service and then bill me later sound physicians should have let me know at the time. Ive never even heard of sound physicians and never received a bill. I want this removed from my credit report. They are using online information systems who bought the debt to harass me and even though I had the item removed it keeps being added to my credit report. I never agreed to pay sound physicians any money.

      Business Response

      Date: 03/22/2023

      We have verified the insurance was covered under a managed care plan that was not provided. The account is being updated, recalled from collections, and new claims are being sent.

    • Initial Complaint

      Date:03/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am receiving texts that state I will be charged over $2000 and late payments will be sent to my credit file. These are false charges. Never had these procedures. Not in the *********** or emergency room where these charges are coming from and have proof of that as well with witnesses. This needs to be removed immediately

      Business Response

      Date: 03/23/2023

      This account has been reviewed and all charges have been reversed. 

    • Initial Complaint

      Date:03/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There is a Medical Bill from South Sound Inpatient Physicians that is showing up on my credit report that I was unaware of. I have never heard of this company nor have I ever received a bill from them. I have no idea what the bill is for, when or where its from. I have called but no one ever answers. Have left messages and never got a call back. I have asked in the voice mail to be contacted as I have never received a bill and repeated my phone number 3 times to ensure they got the number. I pay my bills when I receive them. If i dont receive a bill that states who, what, where, when and how much I cannot pay it. Would you pay someone money without any explanation or documentation? No. I want this debt removed from collections and my credit report as they have not provided me with any documentation that I have asked for. The bill is for $152.00. Says it was opened on 8-14-22. Please help me get this removed and clear up my credit report. My credit score should validate that I pay my bills and not disregard them.

      Business Response

      Date: 03/22/2023

      A statement was sent to the patient on 11/15/2019, a call was made to the patient on 1/2/2020 with a live hang-up, the patient called in on 1/8/21 and 1/11/21 to use the *** and review the account. Patient called in 2/20/23 requesting a call back, we called on 2/21/23 and the ** was full. An itemized bill can be mailed to the patient, but we have made every attempt to reach the patient prior to the account going to a collection agency.

      Customer Answer

      Date: 03/28/2023

       
      Complaint: 19597407

      I am rejecting this response because:
      I have no idea what an IVR is nor do I know how to even access it. My voice mail has not been full ever so Im not sure what that is all about. Regardless  if they can send me an itemized bill showing me the date of service, what I was seen for, where I was seen the amount that was billed to my insurance and what they covered and my portion of the bill that was not covered I would be happy to pay it but it needs to be a legitimate bill.  I can provide my mailing address as I moved in March of 2020 but had my mail forwarded and never received a bill from them.  I dont pay something that cant be shown to me.  It would be like me calling you and stating that you own me money for something but me not showing you what for.    

      Please let me know if this works for you and I can provide my address to ensure it gets to me 
      Sincerely,

      *************************

      Business Response

      Date: 04/10/2023

      An itemized bill was sent on 3/31/2023.

    • Initial Complaint

      Date:03/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ran my credit history and theres a negative comment from these people stating I have a outstanding Balance with them, I checked with my insurance provider and all payments were made and theres no outstanding balance due .

      Business Response

      Date: 03/01/2023

      The service for this account was in 2016, per the response from the insurance company they denied the claim as services were not medically necessary and the allowed amount is the patient's responsibility. The patient did not respond to any communications and was properly sent to collections.

      Customer Answer

      Date: 03/07/2023

       
      Complaint: 19517380

      I am rejecting this response because:

      Sincerely,

      ************************* I would like to know what this service was for? Every procedure or test Ive had has always been pre authorized, so I dont even know what this was for.

      Business Response

      Date: 03/24/2023

      We have reached out to the collection agency to close this account. We apologize for any burden this has caused. 

    • Initial Complaint

      Date:02/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company turned me over for collections without ever sending me a statement of payments owed. In fact it sent 2 at one time causing me to think it was fraudulent collecting. I have not received one invoice for sound physicians prior to receiving collection letters and then a collection call today.

      Business Response

      Date: 02/28/2023

      This account is being recalled from collections, please allow 30 - 45 days for it to reflect on your credit report. An itemized bill is being mailed to the patient. 

      Customer Answer

      Date: 03/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. This is all pending a follow through with what they have offered to resolve the situation. I am expecting an invoice in the mail, and from there I will make payment. 

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/28/2022 - I spoke to Sound physicians on a recorded line. The woman on the phone told me i was "good" to not have to pay anything and i just needed to wait up to 45 days for my insurance at the time ******, to clear and that she submitted the info to ******.2-11-2023 I am still receiving final notices of pay to my apartment for an unknown billing amount that should have been covered by insurance.

      Business Response

      Date: 02/28/2023

      I have reviewed the account and requested that it be adjusted to a zero balance. There is no amount owed and the account is not going to collections. 

      Customer Answer

      Date: 03/03/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    Sound Physicians is NOT a BBB Accredited Business.

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