Complaints

This profile includes complaints for Sound Physicians's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sound Physicians

  1498 Pacific Ave Ste 500 Tacoma, WA 98402

• 

  Sound Physicians

  1301 Solana Blvd #2200 Westlake, TX 76262

• 

  Hospitalist Medicine Physicians Of NY, PLLC

  PO Box 748996 Los Angeles, CA 90074

• 

  Sounds Physicians of Florida

  PO Box 120153 Grand Rapids, MI 49528

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cogent Healthcare/Sound Physicians sent my account to collections without submitting the claim to my insurance company or informing me of the charge. The charge is dated September 29, 2021. It should have been submitted to my insurance company - ********************* Shield - but never was according to *****. The account number with Cogent/******************** is ************.

  Business Response

  Date: 03/24/2023

  This account was recalled from collections as of 1/2023. We apologize for any distress this may caused. 

• Initial Complaint

  Date:11/01/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls from a collection agency when Sound Physicians has NEVER ****ed or contacted either myself or my insurer.Reportedly these are professional charges related to an inpatient stay. The hospital was able to submit their ****s properly and somehow the physicians they contract with were not.I have made numerous calls to various phone numbers for Sound Physicians, but have yet to receive a response.They have to **** ******** first because it's not legal for them to charge me in excess of the ******** allowed amount.

  Business Response

  Date: 03/24/2023

  I have received confirmation that the insurance was billed and paid as of 12/23/2022.

• Initial Complaint

  Date:10/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have somehow been billed numerous times from this business for the same medical visit I did not make. They do not have my insurance on file. I have reached out and they have fixed the problem both times and now still I am being bothered for money I do not owe them for a visit I didnt make.

  Business Response

  Date: 03/24/2023

  I have reviewed the account, confirmed the insurance is on file, and escalated this so the insurance will be billed. Once I have confirmation, I will contact the patient directly.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in mid-April (4/13-4/16), I was in the hospital for a medical emergency. All other providers except Sound Physicians have gone through the usual billing process via insurance and then me paying whatever I owed out-of-pocket. I have had no issues of this case from *any other* HC provider! Sound Physicians, by the way, was one of them, *already billing* my insurance for services rendered back in late May, if memory serves (5/23, I believe). The insurance company paid-out a little over $1400 worth of services billed but had, supposedly, 'denied' the rest. However... since, with the combined medical bills from the various hospital-related providers (and the hospital), I have already PAID-OUT my out-of-pocket maximum for 2022! Ergo... in any case, they have NO CASE to bill me! This is clearly BALANCE BILLING!I contacted my insurer, and they told me that they contacted SP to have them *submit a claim* properly, to get this "issue" resolved. ...It's been about 2 weeks- maybe a bit more- since the recent "bill" for $1389 from SP. So far, there seems to be *no record* of them having submitted a claim related to this 'extra bill', *and*, on top of that, they sent me a FOLLOWUP EMAIL about the "bill", which should've been resolved via insurance! For what it's worth, I will also be reaching out to my insurance company to put *more* pressure on SP, assuming that helps.This complaint may be a bit "preemptive", but I am contacting them early on in this 'process' since I've heard of way too many other people on BBB and elsewhere have to take upwards of A YEAR to get these silly "scammy" billing issues resolved by SP! Hopefully, though, I can nip this in the bud early on.

  Business Response

  Date: 03/24/2023

  The insurance and Sound are still negotiating payment for this service. The patient does not owe anything at this time.

  Customer Answer

  Date: 03/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** Blue Shield of Ill paid my account ******* QSNDP 15 in Nov of 2021. Final payment was made 12-14-21 by me. 9-9-22 they send a duplicate claim to BCBS who denies it because it was paid in Nov or 2021, and now I have a bill for ****** because they are trying to double bill. I am working with BSBC to get this fixed. but it is moving slowly and effecting my credit.

  Business Response

  Date: 03/30/2023

  We reviewed charge and found insurance did issue payment which was posted and then adjusted off in error causing patient and insurance to be rebilled. We have corrected the account.  In addition,we found that the patient made 2 additional payments causing an overpayment. We will process the refund with the rush refunds this week. 
  
  

• Initial Complaint

  Date:10/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2022, Sound Physicians sent a letter offering a 75% discount off the outstanding balance of a medical bill. The outstanding balance was $1562, and the discount balance was $390.50. The discount balance of $390.50 was paid. On August 25, 2022, they sent a bill for $1562 again even though we had paid off the account per their offering. The acct # is ****************.

  Business Response

  Date: 03/24/2023

  I have confirmed that as of 10/17/2022 the account has been adjusted off to a zero-balance reflecting the 75% discount. 

• Initial Complaint

  Date:09/05/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the following dates I received services from Sound Physicians Emergency Medicine through ************************* in ********, ** : 11/30/2020; 12/02/2020; 12/31/2020; 2/01/2021. Swedish American is an in-network, preferred provider for my insurance. Sound Physicians was non-network and despite what ******** Public Act 94-0885 requires, I was not informed at any of these times of service the the ** physicians were not participating within the same insurance networks as the hospital. I was billed $1761 for each of these four visits. My insurance covered $1515, leaving $245 as "non-covered". I had already fully paid my deductible for 2020 and 2021 by the time these claims were paid. The EOB's that I have attached clearly show that the $245 is not part of my deductible, but is simply "non-covered" by my insurance. Under the ******** Public Act previously mentioned I should not have to pay the $245 because it is considered "balance billing".My insurance company faxed a letter to Sound Physicans EM on October 12, 2021 specifically requesting a reduction of the out-of-pocket expenses on my behalf. They have not found any specific response from Sound Physicians EM except requests for more time to respond. Each time I call Sound Physicians regarding the balance billing I get a different response. The last time I called was 8/9/2022. The customer service rep told me to send copies of my EOBs to show that the $245 was not labelled as a deductible and that my bills could then be corrected. However, after I e-mailed the copies I received the response that Sound Physicians processes claims based on what they receive from the insurance and THEIR paperwork shows it as a deductible. They said I need to work this out with insurance.I contacted my insurance company and they told me the $245 is NOT a deductible.I want an adjustment of $735 to the amount due and a refund of the $245 I paid when Sound Physicians threatened to send my account to collections.

  Business Response

  Date: 04/10/2023

  The refund was mailed on 10/24/2022 and the check number is 2694576. 

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In network charges for out of network. After receiving a bill from sound physicians for emergency room visit, I called to let them know my insurance paid them already and processed the claim as in network. **************** rep with ********************** said no we was not in network on the date of service so I told her I'd call my insurance and double check it. My insurance said that the contract they have with them on that date of service shows they was indeed in network. After weeks of going back and forth finally the **************** Rep with ********************** said I can offer you a cash pay price. I said no thank you my insurance had already paid sound physicians. Now they have turned me into collections. I'm working with the collection agency to get them the proof by sending my insurance EOB to them so hopefully I can get this resolved.

  Business Response

  Date: 03/27/2023

  This account was resolved when the *** was received.

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never sent me a bill in the mail and never billed my insurance waited messed up my credit and went to collections They messed up filing the bill with my insurance and never sent me a bill and went straight to collections

  Business Response

  Date: 03/27/2023

  This patient received 3 statements, 2 itemized bills, and we made pre-collection call that was hung up on. The patient did speak with our billing team and the collection agency resolving this matter. 

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 17902076
  
  I am rejecting this response because: it is not true 
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received two bills in the mail wanting $2,292.00 for two visits to a hospital ER. I did not visit this hospital on those days. I called the business that sent the bills after the first one arrived and was told to discard that bill because everything was taken care of. As soon as the man said that, he hung up. Now I've gotten another bill.Account_Number: ***************

  Business Response

  Date: 03/27/2023

  This account was closed on 10/27/2020 after an internal investigation. We apologize for any inconvenience this may have caused.