Reviews
This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
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Review fromJo C
Date: 11/27/2023
1 starJo C
Date: 11/27/2023
This review is specifically for the Mortgage and **************************** If I could leave a less than 1 star review, I would. I have been trying to resolve my father's estate and after months of frustrating phonecalls, horrible customer service, contradictory information and straight up misinformation, I have given up. I have no online access to the mortgage BECU account, although I am the legal estate executor, and have been told there's nothing I can do. The entire process has been an absolute nightmare. After a scathing survey, someone called me back to offer help. Too little, too late.
B E C U
Date: 12/07/2023
Hi, ****************; Thank you for letting us know about your negative experience. We'd be happy to hear what went wrong and look into the matter for you. Please email your full name and phone number to ******************************** and a member of our leadership team will follow up.Review fromAdrianna H
Date: 11/07/2023
1 starAdrianna H
Date: 11/07/2023
Ive had my becu **** cc for 7 years. My credit amount was raised last august. This past july i made half of my minimum payment and as a result my account was closed a month later.B E C U
Date: 11/07/2023
Hello ********. Thanks for taking the time to review. We are sorry to hear about your experience and we'd like to have the chance to chat with you further. Send us an email at ******************************* if you would like to be contacted. Please provide your name, a good phone number, and a brief description of your situation, and a member of our leadership team will follow up with you. Thank you.Review fromAlireza H
Date: 10/09/2023
1 starAlireza H
Date: 10/09/2023
Terrible. Their website to pay your loan DOES NOT WORK. I've tried multiple different cards, re-typed the info to make sure it was correct, and even tried on different days but it still just says "error please try again later". Now I tried calling customer service, after inputting all the information, they tell me they're not open today because why say that at the beginning?? Of course there is also no email address you can communicate with, no other links, and just pointless blogs on their website that all basically tell you "do it online like this!" even though you cannot do that. Worst financial service I've dealt withB E C U
Date: 10/10/2023
Hi, *************** BECU was closed on Monday for a federal holiday. Please give BECU a call at ************ and speak with a BECU Support Agent, who will be happy to help you. Thank you.Review fromCameron J
Date: 10/09/2023
1 starCameron J
Date: 10/09/2023
Multiple fraudulent attempts to gain access to my debit account. This is happening on a holiday so they have no one to help me secure my account. The system will not let me change my password online likely because of the fraud attempts. The only people I can get through to say all they can do is pause my debit card and I must wait to talk to someone at the branch when they re-open after the holiday Even if I can actively see fraudulent charges being taken from my account. Now I have to wait over 24h to do anything about the fraudulent attempts to gain access to my account. This is horribly poor security and these are dangerously complacent risks being taken by the credit union and is members. My hard earned money is now on the line because my credit union wont hep me secure my account after legitimate fraudulent attempts to gain access.B E C U
Date: 10/10/2023
Hi, Cameron. BECU was closed on Monday for a federal holiday. Please give BECU a call at ************ and a speak with a BECU Support Agent, who will be happy to assist you with looking into this for you and filing a fraud claim. Thank you.Review fromAlexander S
Date: 10/04/2023
1 starAlexander S
Date: 10/04/2023
Predatory loan practices; my loan payment was depositing into my share account, and then not applied to my loan until a week later, giving them time to charge me a late fee. I spent an hour on the phone with their support service to determine that the account number I had been given was not my Loan number, but my "savings" account number that I didn't ask for. It's been a giant pain in the a** doing a loan payment through them when they're not my primary bank, I would not recommend it to others.B E C U
Date: 10/05/2023
Hi, ******************* Thank you for letting us know about your negative experience. We are sorry that this was the experience that you had. We'd be happy to look into this matter for you. Please send an email to ******************************* with your full name and phone number, and a member of our leadership team will follow up.Review fromNick H
Date: 09/22/2023
1 starNick H
Date: 09/22/2023
Very poor customer service. They do not listen to my request and continue to talk over me.B E C U
Date: 10/05/2023
Hi, ********* We are sad to hear that you had a negative experience. We would like to hear what happened and look into this situation for you. Please send with your full name and phone number by email to ******************************* and a member of our leadership team will follow up with you.Review fromMaria P
Date: 09/11/2023
5 starsMaria P
Date: 09/11/2023
I want to express my utmost satisfaction with the exceptional service I received from *************, an employee at BECU in the ********* ******* location. From the moment I walked in, **** went above and beyond to ensure my banking needs were not only met but exceeded.**** Vus professionalism, knowledge, and dedication to customer service were truly outstanding. They took the time to patiently answer all my questions, provide expert guidance on financial ***************** me feel valued as a member.Moreover, ***** attention to detail and willingness to tailor solutions to my specific needs were remarkable. Whether it was helping me with a new account setup, changing business account administration and name, or assisting with a large complex transaction, **** consistently demonstrated a level of service that sets a high standard for others in the industry.In addition to their technical expertise, **** Vus friendly demeanor and genuine willingness to assist left a lasting impression. Its clear that **** takes pride in his work and genuinely cares about the well-being of BECUs members.Overall, my experience at BECU in ********* was made exceptional by the amazing service provided by ****. He is a true asset to the organization and has set a standard for customer service that others should strive to achieve. I wholeheartedly recommend BECU, and especially *************, to anyone seeking top-notch financial services in the ******* area.Thank you, ****, for your outstanding service!B E C U
Date: 10/05/2023
Hi *********** Thank you so much for your kind words. We will be sure to share with **** and the team! Thank you for being a member.Review fromDonnie M
Date: 07/27/2023
1 starDonnie M
Date: 07/27/2023
Im so dissatisfied with Becu. I had a serious stroke in January which they were aware of I always kept in contact, because as of recent my insurance lapse, I cant pass a physical until numbness is gone so I can drive semi trucks again and my business is suffering and I have all the proof they still put out a repossession on my vehicle I pleaded and begged them to help me I have had serious health issues and absolutely not they said. I feel like this is a discrimination from new disability from the stroke they dont care and she thought this was not a big deal. Im a marine corps veteran and own a business and drive long haul semi trucks I am just trying to get healed and Becu has been horrible with trying to help me out with my medical issues. Im so dissatisfiedB E C U
Date: 07/28/2023
Hi, ************* We are sorry you had a less-than-ideal experience, and we appreciate you sharing your honest thoughts with us. Please contact BECU at ******************************* with your contact information at your earliest convenience. A member of our leadership team will reach out to you. Thank you.Review fromMarc G
Date: 07/04/2023
1 starMarc G
Date: 07/04/2023
An absolutely terrible financial institution. I used to bank there for many years, but moved out of their service area and thus requested my accounts be closed. Their response: complete an account closure request, mail/fax/or in-person ************ request to them, and then they will close my accounts.Are you kidding me? When a customer requests that you close their accounts, you close the accounts - period. You do no require extra work of the customer.Go elsewhere to bank. As many other former customers have reviewed, BECU has gone steadily downhill with respect to customer service. You can do a lot better elsewhere.B E C U
Date: 07/05/2023
Hi ****. We are sorry that you are unhappy with our closure process. We must comply with compliance and regulatory guidelines for certain account transactions. Closing an account is one of them. BECU offers a variety of ways to access your accounts, withdraw money and talk with BECU even if you move out of ****************. You can find out more about how BECU allows you to bank anywhere online at: *******************************************************************Review fromSeth V
Date: 06/27/2023
1 starSeth V
Date: 06/27/2023
Becu is a trash company and a trash bank. They are literally so behind the times it blows my mind. If you have the option to bank somewhere else I highly recomend it.B E C U
Date: 06/28/2023
Hi ****, were sorry to hear you didnt enjoy your experience with us. We take customer feedback to heart and would love to learn more about your experience so we can improve our services. please email us at ******************************** Please provide your name, a good phone number and brief description of your situation and we'll follow up with you. Thank you.
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