Reviews
This profile includes reviews for B E C U's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 63 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAndrea W
Date: 06/22/2023
1 starAndrea W
Date: 06/22/2023
The BECU from 5 years ago is NOT the BECU of today. This is a horrible banking institution with atrocious customer service! I used to recommend this bank to everyone... now I'm researching what bank I'm going to take my business to! I recently had a phone call with one of their customer service reps...it was hands down the worst experience I've ever had with a financial institution! Not only was the employee not helpful, she was downright rude and basically hung up on me. I have a credit score of 800+ and take my financial dealings seriously... clearly this bank does not! If they want to make things right THEY CAN CALL ME FOR A CHANGE! I'm sick of being bounced around from department to department with zero resolution. Worst bank ever!
B E C U
Date: 06/23/2023
Hello ******. Thank you for your review. We regret this is the impression we left you with, and we would like an opportunity to speak with you. Please contact us at ******************************* with your contact information as soon as possible. Thank you.Review fromPatt S
Date: 06/12/2023
5 starsPatt S
Date: 06/12/2023
**************** in Hawks Prairie was professional, personable and best of all supportive & patient! 5 Stars for BECU and 6 Stars for ****************!!!B E C U
Date: 06/13/2023
Hello Patt! Thank you so much for your great review! Providing positive experiences for our members is definitely our goal, and we're glad to hear we exceeded your expectations. Thanks for letting us know! We've shared your kind words with ******* and the team! Thank you and have a great day!Review fromSuki R
Date: 06/01/2023
1 starSuki R
Date: 06/01/2023
I went to a ************ station and was charged $175 for $14 worth of gas. I disputed the fraudulent charge with BECU but they did not refund the money. In this time with so much credit card fraud going on, I need a bank that will look out for me! BECU will not!B E C U
Date: 06/22/2023
Hi, *********** We are sad to hear that you had a negative experience. We would like to hear what happened and look into this situation for you. Please email social@becu with your full name and phone number and we'll follow up with you. Thank you.Suki R
Date: 06/22/2023
Yeah you wrote this exact comment to me already and I replied and never heard back from you.Review fromStaci H
Date: 05/23/2023
1 starI first called BECU mortgage department 4/26 regarding my deceased loved ones mortgage account. After being offered no condolences and asked what right we had to information, I explained we are the successor trustees for the trust which is the legal owner of mortgaged property. I was told to send in a full copy of the trust, photo ID, and death certificate and I would be mailed documents to sign. The full copy of the trust should not be legally needed but I faxed requested documents 4/27. They had no alternative to email an electronic copy and we live ************************************************************************ We had also established a trust account with ********************** banking office and provided a copy of the death certificate to them but was told the BECU mortgage department was a different entity and could not verify information from banking side. After verifying documents were received, I was told they would review and I would be contacted if anything further was needed. I received no call or mail so called 5/15 and was told they were still reviewing and someone would get back to me. I received no call again so called on 5/22 and was told they mailed a letter requesting additional documents on 5/2. The previous rep did not mention this and no mail was received. I was told an additional letter was mailed 5/22 requesting proof of relationship or court filing. Neither of those are legally required in this situation. The deed for the property shows the trust is the legal property owner and is easily verifiable through the Snohomish County Property Information site. I requested speak to legal department and was told someone would call by Wednesday. I am still awaiting that call. I feel BECU is either incompetent in interpreting trust documentation, acting in a punitive nature and unwilling to grant ******* or acting in a discriminatory manner by withholding information we are legally entitled to in order to fufill our fiduciary duties as successor trustees.Review fromskyward n
Date: 05/22/2023
5 starsskyward n
Date: 05/22/2023
Worst bank I have ever dealt with. **************** is pathetic and wait times are ridiculous. I'm surprised that they are still in business. I would give them 0 stars if it was an option.B E C U
Date: 05/23/2023
Hi,Skyward. We are sorry to hear that you had a negative experience. We would like to hear what happened and do our best to resolve it for you. Please email us at ******************************* with your full name and phone number, and a member of our leadership team will contact you.Review fromHeath H
Date: 04/18/2023
1 starI will say, that having been a BECU customer for nearly a decade (as well as having many business accounts with them), they have taken a turn that is not enjoyable as a customer. While they strive to be the local credit union, they have turned into the **** of America of credit unions. As an example, here is my most recent situation. I got an email in the middle of the night to their updated Terms and Conditions, stating that arbitration is the new way forward for customers with financial disputes with the organization. I called BECU customer service to see how this would affect my business. The person on the phone said "I am not sure what you are speaking about, let me speak with my manager". I waited on hold and was told they don't have answers, but that I could schedule an appointment at the bank. I asked them if there is someone in corporate that I could speak with. The individual on the phone said there is no phone number for corporate (odd when organizations won't let you contact them). So, I scheduled an appointment with the notes, and had to wait a week to be seen. I showed up, waited 45 minutes and the branch manager stated that he didn't know how to help but would have someone reach out to me. I sent an email stating that I had never heard back. No response. I sent another email this morning (after another week of waiting) and finally got a call back from another staff member. I asked if the legal team would speak with my lawyer for clarity, and he said no. He stated that the updated terms mean that all forward disputes would go through a mediator, not the courts. I asked who chooses the mediator and he said "BECU". When I asked him if that felt like a conflict of interest, he asked if there was anything else he could do for me before he hung up. So freaking unprofessional after waiting 2 weeks. Sad, but after seeing a 1 star rating on the BBB, it appears that it is not me alone feeling this.Review fromLuther C
Date: 04/18/2023
1 starLuther C
Date: 04/18/2023
Worst bank I have ever dealt with. **************** is pathetic and wait times are ridiculous. I'm surprised that they are still in business. I would give them 0 stars if it was an option.B E C U
Date: 05/18/2023
Hi,****** We are sorry to hear that you had a negative experience. We would like to hear what happened and do our best to resolve it for you. Please email us at ******************************* with your full name and phone number, and a member of our leadership team will contact you.Review fromAnthony E
Date: 04/10/2023
1 starAnthony E
Date: 04/10/2023
I had this misfortune of BECU picking up my truck loan from a dealership in 2019. It has been nothing but h*** every 3-6 months like clockwork. This is a terrible financial institution and the customer service has gone downhill at a very steady rate in the last 2 years. Do not bank with these guys.B E C U
Date: 04/11/2023
Hi, *******. We are sorry to hear that you had a negative experience. We would like to hear what happened and do our best to resolve it for you. Please email us at ******************************* with your full name and phone number, and a member of our leadership team will contact you.B E C U
Date: 04/11/2023
Hi, *******. We are sorry to hear that you had a negative experience. We would like to hear what happened and do our best to resolve it for you. Please email us at ******************************* with your full name and phone number, and a member of our leadership team will contact you.Review fromJessica R
Date: 03/31/2023
1 starJessica R
Date: 03/31/2023
Im a Small Business owner in ****** and also a divorcee court ordered to retain my Mortgage and remove my ex husbands name. *** tried to assume the loan for my current residence Ive been living in and paying the mortgage since going through divorce for the past year and a half. From Day one, working with *************************, who just refused to give any explanation at all of how the process works or why I was denied, to *********************** who blatantly stated that their department was understaffed And no one cares if or when they get back to people because they arent paying overtime anymore since ***** was dying down, my opinion could been totally different if just one of them had clearly communicated some parameters or expectations. After multiple attempts at assumption, emails that go without answers, and high frustrations, I decided to step into a BECU and refuse to leave without some answers. All I hear is, I dont work in that department and I do not know the answer.I have excellent credit and zero debt. I also have a lot of liquid cash in the bank. I paid $45,000.00 towards my principal, re- amortized the loan and I was still denied. My mortgage payment currently is ******* at *****% for 16 years 9 mo left. Ive applied for a new loan, also through BECU, and have been approved. The payment of the new loan is ******* at 6% interest for 30 years. A whole ***** difference per month. The other different, my current 36% over all interest to BECU compared to the new 116% interest. How can BECU possibly say the stand by their members and want to support them!? More like, pillage them in my opinion. Can you explain how someone can be disqualified for a whole 81$? Couldnt I of just put down more money towards my mortgage to reduce the payment more? Any amount of communication would have been so appreciative from Cenlar but it just never happened. All attempts at communication from ANY other BECU staff is just that I dont work in that department so I do not know.B E C U
Date: 04/03/2023
******************. We are sorry to hear that you had a negative experience. We would like to look into this situation for you. Please email us at ******************************* with your full name and phone number, and a member of leadership team will follow up with you. Thank you.Review fromAmifa E
Date: 03/22/2023
1 starAmifa E
Date: 03/22/2023
BECU is the worst financial institution. I wish icould give them a 0, 1 star is too much for their worst customer service (the worst ever), when i call no one has a clue, often issue is not resolved, can't wait to close all my accounts with them, dealing with BECU is headacheB E C U
Date: 03/23/2023
Hi, Amifa. We're sorry this is the impression you've been left with. Can you please tell me more out the situation so that we can look into this for you. Please feel free to tell me anything you think is relevant. If you can also please provide your full name and phone number, then a member of our leadership team can follow up with you. Thank you.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.