Business Profile
Animal Hospitals
Banfield Pet HospitalThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Animal Hospitals.
Reviews
This profile includes reviews for Banfield Pet Hospital's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.13/5 stars
Average of 492 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromTamarie H
Date: 08/12/2022
1 starTamarie H
Date: 08/12/2022
My dog was about 13 years old and had respiratory health conditions. I'd been going to Banfield for years and they couldn't figure out what was wrong with her. They sent me to Blue ***** for a specialist who would not allow me in with my dog and the best they could come up with was mild megaesophagus. I did everything suggested but nothing helped. I took her to AVC (************************ animal hospital in ***) they reviewed her information and did not agree with the diagnosis. To make things better, if you're not a vet you might not know that a dental for an elderly animal with health issues is a big no and I'm kicking myself for not knowing. Well they suggested I do a dental and everything was fine and good to go. My dog is now dead. And they are still billing me despite the many calls to cancel. They informed me they'd make it right and not **** me past my dogs death. Of course they have no record of that and are still going to **** me anyway. Though s*** If you want out of your plan even if your dog is dead, it sounds like you'll need a lawyer. Banfield DOES NOT CARE ABOUT YOUR PET, they just want your money. If I could give negative stars I would.Banfield Pet Hospital
Date: 08/20/2022
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.Review fromMike D
Date: 08/12/2022
1 starMike D
Date: 08/12/2022
******** service. Really expensive. The service compulsively asks you to stay with them annually. I hope to see them out of service soon.Banfield Pet Hospital
Date: 08/20/2022
We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.Review fromRobert P
Date: 08/10/2022
1 starRobert P
Date: 08/10/2022
Worst place ever. I called the ******************** location at least 100 times this week to schedule an appointment for my dog that has kennel cough. Tried to get her meds but they only schedule appointments weeks in advance. My dog is legit hacking up a lung and they could care less. Worst place ever. Your animal will not get good care here. If I could curse in this review I would.Banfield Pet Hospital
Date: 08/20/2022
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.Review fromcarolyn b
Date: 08/09/2022
1 starcarolyn b
Date: 08/09/2022
This company is cruel and has no compassion for their customers. I am reading lots of similar complaints. My dog passes away and they were arguing with me to pay out his wellness plan until it was supposed to expire. I refuse to pay for a dog that is no longer with us. Terrible, cruel way to deal with people. I have passed on word of mouth and will be writing reviews everywhere I can on how awful I was treated. Disgusting. Over $100 measly dollars! Just cancel the plan !!!!!!Banfield Pet Hospital
Date: 08/10/2022
We also aim to provide a positive experience to everyone coming to our hospitals. Please reach out to us at email *************************************************************************** at your convenience so we can try to address your concerns.Review fromMarie B
Date: 08/09/2022
1 starMarie B
Date: 08/09/2022
********* in ******* ** used to be a good place... but it has really gone down hill. They never answer their phones and were not there when I needed them . This is now the second time it has happened. I was told once to go to CAVE's in an emergency. This was during the day!! Aren't they supposed to be MY vet ??? I can't tell you how disappointed I am with *********. They advertise online that they are accepting new patients...THEY CAN'T EVEN TAKE CARE OF THE **** THEY HAVE NOW! My dog died on 7-30-22 and I couldn't even get a hold of them to bring her there for cremation. Caves answered their phones and helped me asap !!! Then, I called them 2 days later to get something to calm my other dog as he was having MAJOR anxiety of the loss of his sister. NO HELP from *********..the best they could do was a telephone call the NEXT week. Ridiculous.I would NEVER recommend ********* to anyone. Save yourself the time and energy and go to a REAL Veterinarian/ who will be there for you.Banfield Pet Hospital
Date: 08/10/2022
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.Review fromLau A.
Date: 08/09/2022
1 starLau A.
Date: 08/09/2022
Stay away from Banfield!!! They misdiagnosed my 5-year-old dog with pneumonia when she had lung cancer. I showed 3 vets after and they could all tell right away! All they gave her was coughing pills and some antibiotics, while my poor dog's cancer spread throughout her whole body and I had to put her to sleep. If you love your pets, do NOT take them to Banfield!!!!If I could I give zero starsLau A.
Date: 08/08/2022
Banfield at **********************************************************************Banfield Pet Hospital
Date: 08/10/2022
We are sorry to read about your experience. We would like to learn more. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.Review fromtassie a
Date: 08/08/2022
2 starstassie a
Date: 08/08/2022
We have been with this ** for 71/2 yrs paying for the wellness plan, and while they try to accommodate the masses, if your pet has anything other than ************ could be detrimental. My dog needed more as he got older and when I tried to cancel my wellness plan, they continued to charge me while listing my dog as deceased. Actually, he could easily have died has he stayed on his regimen instead of them acknowledging his extremely high *** Its good for routine basic care. My dog needs better than Doc in a boxBanfield Pet Hospital
Date: 08/10/2022
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. If you would like to share more about your experiences please email ****************************************************** at your convenience so we can try to address your concerns.Review fromSarah C.
Date: 08/08/2022
1 starSarah C.
Date: 08/08/2022
I would give them no stars if I could. After 2 years of paying a monthly payment for their Wellness plan, I called to cancel today because we moved and there isn't a Banfield where we moved to. The company is refusing to turn off the auto pay on my card and will not stop charging me. They are now telling me I have to pay for the rest of the plan and the services used. When I signed up, I was told I could cancel at any time with no obligations. I was lied to. This company is STEALING MY MONEY!!!! THIS IS ILLEGAL AND A LAWYER WAS CONTACTED. If Banfield doesn't want sued, someone better contact me regarding this matter. I've been on the phone for over 4 hours today, spoke with 5 different people and they are refusing to stop charging my card. Their resolution? To call my bank and cancel my card. I am flabbergasted with the blatant disregard. This company lies and steals people's money!!!Banfield Pet Hospital
Date: 08/10/2022
Please reach out to us at *************************************************************************** at your convenience so we can try to address your concerns.Sarah C.
Date: 08/10/2022
You advised me to reach out to *************************************************************************** which I have. I was contacted by a MANAGER today who also REFUSED to turn off my auto pay, stop charging my account, and zero my balance they are saying I owe. She was rude and had ZERO compassion. Your company's slogan is "Banfield Cares" and it should be "Banfield Steals and Lies." I am done playing with you company. I informed the manager I spoke with today that I would be moving forward with my lawyer and suing the company. What has transpired is theft, emotional distress, fale misinformation, and leading someone under false pretenses. I NEED CONTACTED by someone important. I am done chasing your company around and taking time out of my day to reach out to people, wait on hold, and get NO WHERE. Your customer service representatives caused me so much stress I was crying to one of them on the phone and they hung up on me. I will let every news outlets and social media platforms that I can not to trust their goldfish with your company because you could give two craps about anyone and their pet, only the money you can steal. Again, if I am not contacted by someone of importance that will take this matter seriously and offer a resolution I will move forward with my lawyer that I have already contacted and is more than happy to send out a letter advising of the laws you have broken. If someone tells you to cancel the auto pay and stop taking their money, that's what it means. If you don't listen, you're stealing. Plain and simple.Review fromDanielle M
Date: 08/07/2022
1 starDanielle M
Date: 08/07/2022
I had their stupid wellness plan for my cats. For the kitten, it seemed worth it because it included the spay. Then I got sucked into a senior plan for my older cat. At the last appointment, I was told she has a large kidney stone and needs a tooth pulled, again. Due to possibly having a heart murmur, it would be extra so they could give her medicine for her heart. The procedure to remove the stone and run other tests would have been over $500 WITH the plan. Why the h@!! am I paying $80 a month then? I said that I need to wait until I have the money. They tried to take out the payment plan a couple of times and my account was overdrawn so it didn't go through. All I received were emails and a text saying that I need to log on and check my account. NOTHING about being sent to collections. No warning. Just says that my account is on hold in the emails.I thought I could just catch up later. Yesterday I received a letter from collections for over $600!! It sounds like from reading other reviews that I wouldn't have been able to just cancel anyway without being charged for all of it. I am a single parent. I can't afford an attorney to fight it. It is an awful plan. Avoid it!Banfield Pet Hospital
Date: 08/08/2022
As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We would like to learn more about your experience. Please reach out to our team at *************************************************************************** at your convenience so we can try to address your concerns.Review fromDIONNE C
Date: 08/04/2022
1 starDIONNE C
Date: 08/04/2022
HELLO I AM LOCATED IN GA ***** I HAVE BEEN TO 3 BANFIELDS WITHIN A YEAR SPAN*****OBVIOUSLY, BANFIELD DO NOT CARE ABOUT THE ANIMAL OR CUSTOMER REASONS: YOUR HIRING TECHNIQUES MUST BE ZERO***** EACH LOCATION HAD HORRIBLE CUSTOMER SERVICE*****. EMPLOYEES HAVE NO TRAINING OR JUST ARE VERY IGNORANT..NASTY AND SOME PREJUDICE STORE ******/ BAD CUSTOMER SVC / MISMANAGED OFFICE PIEDMONT/ BAD CUSTOMER SVC/ I TRIED ASKING THE ATTENDANT IF I COULD TELL HER WHAT I WANTED BUT THE FOLLOWING 15MINS SHE IGNORED MY REQUEST TO TALK AOBUT NOTHING***** EACH TIME I TRIED TO SPEAK SHE WOULD TALK OVER ME.... AFTER THE FOURTH TIME.... I JUST WALKED AWAY*****. THIS PERSON DOESN'T DESERVE THE POSITION.Banfield Pet Hospital
Date: 08/05/2022
We are sorry to read about your experience. As a practice full of pet lovers and owners, the health and well-being of pets is our top priority. We also aim to provide a positive experience to everyone coming to our hospitals. We would like to learn more about your experience. Please reach out to our Banfield Cares Team at ************ or email ****************************************************** at your convenience so we can try to address your concerns.
Banfield Pet Hospital is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.