Furniture Stores
Ashley Furniture HomeStore SouthwesternHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 272 Customer Reviews
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Review fromShelly S
Date: 12/02/2023
5 starsShelly S
Date: 12/02/2023
Amazing service by Thommy at the store !!! Everyone going there be sure to ask for Thommy !!!!!!!!
Ashley Furniture HomeStore Southwestern
Date: 12/04/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromAda A
Date: 12/02/2023
1 starAda A
Date: 12/02/2023
Ive been shopping at Ashley Furniture for six years.and have furnished several rooms - worth thousands of dollars - with them. Until yesterday, my sales experience has always been great. However, the sales person yesterday at the store in *******, ******* (JAEDEN) was unhelpful and seemed to lose interest once he saw that I was only buying some room accents! They included a tray, two vases and two candle stands. I asked for a bag to put them in, and after first telling me he did not have a bag (I was supposed to carry 5 fragile items in my hands out of the store??) - he gave me one that didnt fit all purchases and didnt even bother to help me bag them!! I wont be going back to that particular store ever again, even though I went there because it was closest to my house.Ashley Furniture HomeStore Southwestern
Date: 12/04/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.We apologize for your experience and will bring this to management's attention. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromAnand S
Date: 11/26/2023
5 starsAnand S
Date: 11/26/2023
Had an excellent experience with Ashley. Right from the options, to picking up the product from the delivery warehouse, everything was smooth. Would definitely recommend Ashley!Ashley Furniture HomeStore Southwestern
Date: 11/28/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromStasha J
Date: 11/22/2023
1 starStasha J
Date: 11/22/2023
If I could give negative stars I 1000% would! This store is absolutely terrible! The first sofa and loveseat that I bought did not fit, despite being assured they would by the sales representative. I picked NEW couches and had to wait an entire week to get another delivery again. This time the sofa was damaged and the wrong color! I was put back on the schedule for THE FOLLOWING week YET AGAIN and when my delivery date came around I called them to see what time I could expect them and was told the sofa is ON BACK ORDER and I would have to come pick out new ones FOR THE SECOND TIME!!!! NO ONE CALLED ME NO ONE SAID ANYTHING AND TOMORROW IS THANKSGIVING! I HAVE NO WHERE FOR MY 92 YEAR OLD GREAT GRANDPARENTS TO SIT!!!! On top of all of this insanity the store won't even process my request to just return all their stuff and give me my money back for TWO DAYS because the store manager isn't here!!! I then tried to get ahold of someone at corporate and was given the wrong number 5 TIMES!!!!!!!!! THIS IS THE WORST CUSTOMER SERVICE IVE EVER EXPERIENCED EVER AND I WOULD NEVER RECOMMEND ANYONE USE YOUR COMPANYAshley Furniture HomeStore Southwestern
Date: 11/28/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of your concerns, we reached out to Homestore Management. We were advised that a return of the loveseat was approved and you will be contacted to schedule a pickup date. Due to the other items (tables and chairs), the return request is denied as they were accepted and invoiced. Management refunded the delivery fee for the inconvenience. We apologize for the inconvenience. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromRand L
Date: 11/10/2023
5 starsRand L
Date: 11/10/2023
Daniela was fantastic! She was very professional, capable and knowledgable.Ashley Furniture HomeStore Southwestern
Date: 11/15/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ******* and her supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromTracy P
Date: 10/17/2023
5 starsTracy P
Date: 10/17/2023
So far I am happy with the assistance I received purchasing a bed and mattress. The items are back ordered and I haven’t received them yet so I will update later. I have received good assistance so far and Elizabeth was very helpful.Ashley Furniture HomeStore Southwestern
Date: 10/23/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview frompaula b
Date: 10/17/2023
1 starpaula b
Date: 10/17/2023
I purchased some furniture totaling around $2000 in March 2023. Over a week ago my bed broke in half. I received an email from a customer rep requesting the serial number and couple of picture. I sent her the info and i haven't heard from her. Anyway I am very disappointed with the customer service and i need my bed replaced asap. Hello, This is Tikisha with Ashley Furniture reaching out regarding Case We are sorry to hear about your damaged item. If you would please reply with photos of the tag that has the serial number and the damage you are seeing (no more than 2 at a time) to better help us assist with the repairs. As soon as you reply back with photos please call us. We look forward to hearing from you! Tikisha | Delivery Support Southwestern Furniture of Wisconsin, LLC Ashley Furniture Home ***** **** * **** ** ******** ** *****Ashley Furniture HomeStore Southwestern
Date: 10/23/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of your concerns, we reached out to Homestore Management. We were informed that parts were ordered. Once delivered a technician will be sent to assist with installation. We apologize for the inconvenience. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromElizabeth N
Date: 10/11/2023
1 starElizabeth N
Date: 10/11/2023
Poor customer service. After paying for a 5 year protection plan. Once I reported it and they refused to fix my issue. I have never been treated like this before Why pay extra for no service?Ashley Furniture HomeStore Southwestern
Date: 10/16/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. Could you please send an email to **************************************************************************** providing a detailed description of the issue you are experiencing?
Regards, Ashley Furniture *********** **** Corporate Office KB
Review fromDorothy M
Date: 10/07/2023
5 starsDorothy M
Date: 10/07/2023
Great products, great people. Ronald*************** was extremely helpful and friendly. I will definitely recommend Ashley people because of his great service.Ashley Furniture HomeStore Southwestern
Date: 10/09/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ***********; and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromNancy H
Date: 10/07/2023
5 starsNancy H
Date: 10/07/2023
Excellent customer service. Wide variety of products to choose from. Purchased bedroom set and dining room set at a very reasonable priceAshley Furniture HomeStore Southwestern
Date: 10/09/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
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