Reviews

This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Ashley Furniture HomeStore Southwestern has 34 locations, listed below.

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  Ashley Furniture HomeStore Southwestern

  1 Ashley Way Arcadia, WI 54612-1218

  
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  Ashley Furniture HomeStore Southwestern

  6910 W Bell Rd Ste B Glendale, AZ 85308-8461

  
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  Ashley Furniture HomeStore Southwestern

  6233 E Southern Ave Mesa, AZ 85206-3714

  
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  Ashley Furniture Homestore

  9200 W Sahara Ave Las Vegas, NV 89117-5749

  
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  Southwestern Furniture of Wisconsin, LLC

  1773 S 300 W Salt Lake City, UT 84115-1802

  

Review Details

• Review fromCatherine J

  Date: 12/22/2024

  1 star
  Store sales person was great. After we bought everything went down hill. They confirmed delivery night before and then just didn't show up the next day. Said they sent a text cancelling but nobody got one. Since then they have changed the delivery date on my couch 4 times! Was suppose to get it well before the Christmas holidays and it's currently scheduled for January 4th. Customer service had a "We don't care, we don't have to attitude" and just passed the buck. No matter how many times I tell them not to schedule deliver on a weekday they keep doing it. Doesn't matter though, as I am beginning to doubt they will ever bring it. I'm currently looking for another couch. They have made it clear the sales people have no business telling anybody when their purchases will be delivered as they do not know what they have in their warehouses until the night before. Absurd way to run a company! Don't buy from this store if you want something in a timely manner and be treated with respect.

• Review fromDarlene H

  Date: 12/14/2024

  5 stars
  The delivery people arrived earlier than I expected (which was GREAT!) They were respectful of my home, brought in the furniture, set it up, answered the few questions I had, cleaned up and left. Very friendly, knowledgeable and efficient. EXCELLENT experience !!!

• Review fromJeff S.

  Date: 12/14/2024

  3 stars
  Purchase was very easy. Delivery was perfect. When it came to a problem with the recliner, we got absolutely no response.

• Review fromYair D

  Date: 12/11/2024

  5 stars
  Ryan was great to work with. He was very knowledgeable and helpful.

• Review fromAda B

  Date: 12/04/2024

  1 star
  I had a truly frustrating experience with Ashley Furniture, and I wouldn’t recommend them to anyone. I was in the market for two king-size platform beds. From the start, the service was unprofessional. We had to hunt down a salesperson, eventually finding Cooper, who seemed helpful at first. I told him we needed two king-size platform beds, with no box springs, since we don’t use them. He assured us that one specific platform bed was available and that it would be delivered before Thanksgiving, which was critical because we were hosting family and friends. We purchased a bed and two nightstands, expecting delivery on November 26. However, when the delivery came, it wasn’t a platform bed at all—it required a box spring. I called the store and spoke with Cooper, who insisted that a “platform bed” doesn’t necessarily mean no box spring. This was confusing because that’s exactly what we discussed, and we made it clear we didn’t want a box spring. He became irate and told me I would need to pay an additional $200 to convert it into a platform bed. I refused to pay extra for something I had already ordered, and when I asked to cancel, he said I couldn’t. The situation was escalating, so I asked to speak with the manager. The manager, Dean, eventually called me and said he would have the necessary parts to convert the bed into a platform bed, but it wouldn’t be until after Thanksgiving, December 3, or I could pick them up from the warehouse myself. Given that I had family over and was busy preparing for the holiday, I couldn’t make that work. the boards never arrived December 4 during the delivery window of 3-7 PM. No one called, when I called customer service the next morning, I got the runaround. And I’m still waiting. We purchased a second king bed from American Furniture, which was delivered without any issues within 5 days. The contrast in service was night and day. I strongly recommend avoiding Ashley Furniture— The process a nightmare.
  
  
  
  
  

• Review fromJames A

  Date: 12/03/2024

  1 star
  DO NOT SHOP HERE! Cancelled delivery four times. Payed for "Premium Delivery" and got NOTHING. Was never contacted. Missed work FOUR TIMES. Shopped at the Ashley store in **********, **. Waiting to get my money back, but feel like I might have trouble there too. Please, whatever you do, DO NOT SHOP THERE!

• Review fromDianne C

  Date: 12/02/2024

  5 stars
  Johnathon ****** was very helpful on finding just the right bed for my mom, he brought up questions for us making decisions on that we hadnt thought of when we went to look The entire sales force was very helpful and we would not hesitate doing more business with them in the future

• Review fromnichole l

  Date: 12/01/2024

  1 star
  I ordered 3 mattresses for my kids in Feb. of 2023. A few months later I learned that some mattresses contain fiberglass. This was concerning considering my grandfather died from being exposed to fiberglass. Anyways, I called Ashley Furniture and asked if any of their mattresses contained fiberglass. I was told NO, NONE of their mattresses have fiberglass. Well, today 12/01/2024 I was removing the sheet off my son's bed and see a tag sticking out. I ripped the tag and noticed it said that this mattress cover contains fiberglass. I called Ashley Furniture to ask about this and the ladies I spoke with seemed to have no idea that their mattresses contained fiberglass. I was asked to basically send proof over email. I was hoping I could get a refund so I could throw these away and find something safer for my kids to sleep on. All the supervisor could do was offer a $100 credit. It makes me sad to know that people who can't afford much end up with items that have harsh chemicals or dangerous materials made within them. I am wondering if there is anything I can do to get a refund.

• Review fromMichele M

  Date: 11/29/2024

  5 stars
  Great customer service. Good prices. Good quality furniture. I was very pleased.

• Review fromGloria D

  Date: 11/24/2024

  5 stars
  Awesome customer service definitely recommend Ashley furniture they make sure what you want and what your looking for and they know what there selling which is a big plus in my book walter