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Business Profile

Furniture Stores

Ashley Furniture HomeStore Southwestern

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ashley Furniture HomeStore Southwestern's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashley Furniture HomeStore Southwestern has 34 locations, listed below.

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    Customer Review Ratings

    3.44

    Average of 273 Customer Reviews

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    Review Details

    • David P

      Date: 11/03/2024

      We had a great experience from the time we went in and to the time we left after making our bedroom furniture purchase. Quality of the furniture is excellent, and the prices are great. We will definitely be going back.

    • Jon P

      Date: 11/03/2024

      I bought a mattress and received very good service from the salesman that helped me through the selection process. Delivery was quick and easy.

    • Kyle W

      Date: 11/01/2024

      Poor customer service, liars and thieves what else I have to say about Ashley store in ********

    • linda j

      Date: 10/31/2024

      Furniture was adequate. Sales and delivery were horrible, confusing and inadequate

    • Julia V

      Date: 10/31/2024

      Ashley's was great, sales gal Sierra knowledgeable, no pressure, couch just what we were looking for and price point right on, good communication re delivery date and tracking of route, delivered on time. Would be first go to for more furniture if needed.

    • John O

      Date: 10/30/2024

      The couch is fantastic! The store manager is the worst manager that I have ever dealt with! I will never step foot in that store again! The manager was doing an online course and did not want to be interrupted! He was rude to the sale representative and very unprofessional! Never again!

    • Rika C

      Date: 09/14/2024

      Customers be aware!!!! I bought a side table from Ashley for my daughter when she moved to ********. We stayed at an AirBnB in ********* temporarily and purchased a night stand and had no issues with delivery. When she moved an apartment, we went back to Ashley and purchased a table. Prior to the purchase we told the salesman my daughter has a new address and gave him the new address. When I got the receipt, it still had the old address, and I refused to sign the receipt. He went to get help to fix the address. When he came back he said that his supervisor had fixed it on the system. He put the note that it was fixed (we have the receipt with his signature to say it was fixed). First few days passes after the delivery date, we still hadn’t gotten the table. I called him back & asked if there was a way to track where the table was. He said there was no way to track it. Over a month later, my daughter visited the store and got a tracking number discovering it was delivered to her old address. We contacted the Airbnb and they said they sent it back. We have never received the table purchased and paid for. Long story short, we never got our money back nor or the table

    • Brenda S

      Date: 07/31/2024

      Ordered a couch, it has stains on it and all they say is well give you a call within 72 hours and never to. Told them to come get it and wont. Wont let me talk to a manager. Not a good place to do business with

    • Mario E

      Date: 07/05/2024

      Mario E

      Date: 07/05/2024

      Dear Ashley Furniture Team,I am writing to express my sincere appreciation for the exceptional service I received during my recent visit to your store. The staff was incredibly friendly and took their time to show us all the available bed frames, ensuring we found the perfect one for our needs.Additionally, I was pleasantly surprised when they offered us a holiday discount, which made our purchase even more enjoyable. The level of customer care and attention to detail was truly impressive.I am definitely planning to return to Ashley Furniture Store for future furniture needs for my home. Thank you for making our shopping experience so delightful!

      Ashley Furniture HomeStore Southwestern

      Date: 07/13/2024

      Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture *********** *********************

    • Kyle M

      Date: 07/03/2024

      Unordered items were delivered and even though the driver had checked his order he left the items at my house. Go to find out they were not our and I was getting calls and emails to return the items. On top of that our furniture was not put together correctly and hardware for the piece was missing.

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