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Business Profile

Furniture Stores

Ashley Furniture HomeStore Stoneledge

Headquarters

Reviews

This profile includes reviews for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashley Furniture HomeStore Stoneledge has 47 locations, listed below.

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    Customer Review Ratings

    3.39/5 stars

    Average of 375 Customer Reviews

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    Review Details

    • Review fromKathleen W

      Date: 07/09/2024

      1 star
      Horrible Experience. First was told the piece of furniture would be delivered to our home in 12 days. Then when the delivery was set up, the soonest delivery was 3 weeks. Was charged $199 delivery/set up fee. When the delivery company arrived they refused to bring the Chaise up the stairs to our second story bedroom. This is a regular sized staircase. My husband told them it would fit and the two delivery employees argued amongst themselves in our home about whether they would bring it up or not. One delivery employee agreed that it would fit so my husband had to unwrap the piece and carry it up the stairs. So much for "delivery and set up". When I was contacted by Ashley with a satisfaction review, I requested a discount on the "$199 set up and delivery fee" since my husband had to do at least half of the work. They told me they would forward my feedback to the actual store as there was nothing they could do for me. I then called the store directly and they told me they "sub out" to a delivery company and they would contact them but there is nothing they can do beyond that. I made another call to Ashley ************ again today and no new news from them. Still waiting...
    • Review fromPerla D

      Date: 07/01/2024

      5 stars

      Perla D

      Date: 07/01/2024

      The trusted Advisor Maria ****** went above beyond to help me pick the right kitchen table for my nook area! I felt right at home with the excellent customer service. I will be returning to shop for more furniture when needed! I can’t wait to get my table delivered!

      Ashley Furniture HomeStore Stoneledge

      Date: 08/29/2024

      Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture Industries, ********************* **
    • Review fromDaniel T

      Date: 06/27/2024

      1 star
      Ashley salesman Andrew **** told us we could return or exchange our $4000 Purple mattress after 30 days if we were not satisfied. He said they honor Purples trial period. This was a lie. They now say all sales are final and we cannot exchange the mattress. After 10 phone calls to the store and customer service I finally spoke to someone and they said all sales are final. Dealing with Andrew was like buying a used car. He was all about the sale and he said what we wanted to hear so he could close the deal. Never again!!
    • Review fromBrad C

      Date: 06/26/2024

      5 stars

      Brad C

      Date: 06/26/2024

      Love the attention that Irene at the ************ CA store gave us! Not too pushy. Just right. We looked at the couches a week ago and then came back to purchase.Great customer service. Hoping the couches work with our living room and can't wait to see them. Hope they get delivered in a timely manner. Hope they're perfect. Thank you Irene. Thank you Ashley.

      Ashley Furniture HomeStore Stoneledge

      Date: 08/29/2024

      Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture Industries, ********************* **
    • Review fromFloriza F

      Date: 06/21/2024

      1 star

      Floriza F

      Date: 06/21/2024

      I purchased few furniture items from this store which cost me almost $3,000. I paid for the set up and delivery $200. II had delivered June 5. I was not happy because when I checked the furnitures, all the screws are loose and not properly assemble. I called the customer service, all they can say is I'm sorry. They told me that they will get back to me but never did. I called the store located in *********** but the manager is very sarcastic and rude. It seems like she's not properly train in what she does. This store needs someone that have good skills in serving the community. No wonder Ashley furniture is not doing well in the business world right because of poor skills in dealing with customers. too bad, because I have a lot of friends that that I can recommend to use the store to buy furnitures but with this bad experience with them. I rather go to the one that can give a better service. I called few times, June 10,12,14 and 21. When I called June 14, the supervisor that time told me that she will get back to me June 18, but no phone calls. I"m very upset so I called back again today. June 21. Nothing solve. I will not recommend this store to anyone They are just nice when they are selling you

      Ashley Furniture HomeStore Stoneledge

      Date: 06/25/2024

      Thank you for reaching out to Ashley Furniture *********** **** We appreciate your communication regarding your situation.Your concerns are important to us, and we will ensure that the necessary steps are taken to address the matter promptly. Upon receiving your concerns, a case has been opened and a specialist will make contact with you to address your issue. 
      Regards, Ashley Furniture *********** ****Corporate Office 

    • Review fromRoberto B.

      Date: 06/20/2024

      1 star
      I have been an Ashley customer for many years but I have to say that unfortunately with my last 2 purchases I had a very bad experience, I bought a set of living room furniture and I was calling for service before a year because of a terrible sound that it makes when you sit down . I was told so many meaningless things like the weather, the floor of the house, inclination of the floor were the reason but without giving me a honest solution until the warranty expired, when I filed a complaint with the insurance company, they told me that they do not recognize factory defects so I was left with a piece of furniture that sounds like and old piece when it is not even 2 years old and not honest answer nor solution to my complaint have been provided. They are abused every time that I go to the store. Also, I separately bought a coffee table which is breaking from inside because termites. The first time a technician came and closed the hole but the problem surface again. A second tech came and confirm that they had to change it because have termites it's been almost 3 weeks since and so far, no one has contacted us.This is unacceptable for any customer experience.
    • Review fromArsh S

      Date: 06/18/2024

      1 star

      Arsh S

      Date: 06/18/2024

      I had a delivery scheduled on a Thursday, waited for them all day to find out that it got cancelled, this is after confirming with an agent earlier in the morning that it was scheduled for Thursday. I had an int'l flight and had to get it changed because they scheduled delivery Saturday. Saturday the driver says that some of the hardware for one of the beds not there. Driver tells me itll take a week. He said that the store needed to call the warehouse and request another driver to bring hardware and assemble, which would be quicker than one week. I requested this and the store says they did what they could, but warehouse didnt schedule anything to expedite, instead they tell the store that customer is happy and ok to wait (complete lie). So they will ship the hardware to my address which would take a week and then after that, they will schedule install, causing more delays. I run a vacation rental business and these delays by Ashley is causing me thousands of dollars per week. I spoke to another store manager named Todd and stated it'll be quicker if they can just order a new bed w/hardware and swap this out, his response "that would not be smart for us to do from a business stand point".....i'm losing money by the day because of them screwing up and he is worried about Ashley's losing money. After multiple issues with this company last year and this year (many orders/deliveries getting delayed), I would recommend everyone to stay away.

      Ashley Furniture HomeStore Stoneledge

      Date: 06/19/2024

      Thank you for reaching out to Ashley Furniture *********** **** We appreciate your communication regarding your situation.Your concerns are important to us, and we will ensure that the necessary steps are taken to address the matter promptly. Upon receiving your concerns,we see that your issue is actively being addressed via case 09395749. You were approved for an exchange which has not been scheduled yet. We apologize for the inconvenience. 
      Regards, Ashley Furniture *********** ****Corporate Office KB 
    • Review fromAmber C

      Date: 06/17/2024

      1 star

      Amber C

      Date: 06/17/2024

      I'm sI'm so very unhappy with the sofa I purchased here at Ashley. Their advertisement says high quality and their donation to **** ** *****, and yet the sofa seat sank within a day of sitting. So we went into the store and they opened a case for technician to come out. Technician came out and he said it is definitely sinking and there is no way he can fix it for it to last. So he said he will let his manager know that there is a defect and they should do a reselection. I asked him to request a refund, because I don't trust the quality and don't want to keep calling Ashely etc. He said his manager should call me on the same day and if not tomorrow the latest. I haven't received a call back, so I called and spoke to an employee and she said on the notes, the technician noted there is no defect. I don't know how to file a complaint. I called the number for the headquarters to speak with upper management, but it only reached the customer care service team and he said there is no way I can speak to the management. I called 4 times trying to speak with a manager, yet there is no way to get a hold of them. I tried going on Ashely website to file a complaint but there is no contact number/email to do so. I'm so disappointed. It's unfortunate that refund or exchange is not possible even if there is a defect within a couple months of use. *Edit: I also asked Ashley customer service representatives and a worker at ******* if there is an email where I can file a complaint and they all said they don't have one. Now as I'm writing ****** review, I see that there is an email ashleyreviews. I really wish someone could have provided me with this since I expressed how I tried calling so many times and couldn't reach a manager to speak with regarding my concern.

      Ashley Furniture HomeStore Stoneledge

      Date: 06/19/2024

      Thank you for reaching out to Ashley Furniture *********** **** We appreciate your communication regarding your situation.Your concerns are important to us, and we will ensure that the necessary steps are taken to address the matter promptly. Upon receiving your concerns, we see that you are actively being assisted regarding this issue via case 09400641. You have a technician scheduled for 6/21/24 and based on their finings they will determine how to further assist. We apologize for the inconvenience. 
      Regards, Ashley Furniture *********** ****Corporate Office KB
    • Review fromNitesh M

      Date: 06/16/2024

      1 star

      Nitesh M

      Date: 06/16/2024

      They have least interest to show products. Sales men felt like I was asking them some free favor in the store

      Ashley Furniture HomeStore Stoneledge

      Date: 06/17/2024

      Thank you for providing us with your valuable feedback! We apologize for the negative experience you had with our salesmen. It is certainly not our intention for them to come across as uninterested or dismissive. We value our customers and their inquiries. We will address this issue with our sales team to ensure better customer assistance in the future. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture *********** ********************* KB
    • Review fromAlisha M

      Date: 06/07/2024

      1 star

      Alisha M

      Date: 06/07/2024

      Ashley - their quality has gone down. I bought two sofas from Ashley in white. One came stained. I called the call center and they sent a technician and he scrubbed some liquid which all the more worsened the sofa so I asked for a replacement as its not my stain. After a week they were willing to send a replacement and the replacement also came with stains. Sick of their service.

      Ashley Furniture HomeStore Stoneledge

      Date: 06/11/2024

      Thank you for reaching out to Ashley Furniture *********** **** We appreciate your communication regarding your situation.Your concerns are important to us, and we will ensure that the necessary steps are taken to address the matter promptly. Upon receiving your concerns,you have a technician to assess and service the item on 6/11/24; we apologize for the inconvenience.

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