Business Profile
Furniture Stores
Ashley Furniture HomeStore StoneledgeHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 376 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromNichole M
Date: 12/18/2023
1 starWe have purchased most of our furniture at Ashley’s. We always buy the warranty on our furniture. This last round of couches we chose and were excited. However the couches are horrible. They are continuously breaking. The first time I filed a complaint the part on the couch which puts the recliner up was getting hot and burnt my son. However the warranty people said they aren’t responsible for that and refused to fix it. Now the other couch is doing the same thing and has burnt my husband. The warranty has refused my claims saying I reported the issue a year ago, which I did not ( that was the other couch). So now I have two couches burning my family. My one couch is stuck in the recline only spot. Won’t go down. Warranty won’t fix. This isn’t my first issue with their warranty people. I filed a complaint on them as well. Now I’m stuck with couches that burn my family and won’t go to normal sitting. I see from other reviews the GBS company that is their warranty sucks. Why do they continue to use them? And not feel bad charging us for it or selling us horrible furniture?? I just want safe couches. It’s disappointing for sure. My love seat never even gets sat on and is separating down the middle. It’s just disappointing to pay for products that are no good. Especially when the mechanics of the couch pyshicaly hurt my family.Review frombonae f
Date: 12/15/2023
1 starbonae f
Date: 12/15/2023
Unprofessional staff they have very cheap quality furniture, I bought a queen bed in may and it fell apart in October I have been getting the run around for a replacement. The staff is horrible they keep lying telling me they are delivering a replacement and it never comes. Delivery date in November they never came and a date 12/14/23 never came. BUYER BEWARE YOU WILL HAVE A HEADACHE IF YOU SHOP HERE
Ashley Furniture HomeStore Stoneledge
Date: 12/27/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of your concerns, we reached out to Homestore Management. We were informed that the item was repaired and brought up to standards and the exchange was no longer needed and canceled. We apologize for the inconvenience. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromDennis F
Date: 11/25/2023
1 starDennis F
Date: 11/25/2023
This place is the absolute worst. We ordered a set of chairs and a couch and given a delivery date. The morning of, they call and say it is out of stock. Delivery was delayed two more times. A year or so later, this week, we decided to get the matching loveseat. Once again, given a date for delivery. Once again, the day of, they called and said it is out of stock. Their inventory system is a joke and customer service even worse. Fool me once, bad on you. Fool me twice, bad on me and never again! What a joke.Ashley Furniture HomeStore Stoneledge
Date: 11/28/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are unable to locate your account. Could you please send an email to **************************************************************************** providing the purchase order name, phone number, city and state you purchased from? Also the sales order number if possible. Regards, Ashley Furniture *********** ****Corporate Office KBAshley Furniture HomeStore Stoneledge
Date: 11/28/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. We are unable to locate your account. Could you please send an email to **************************************************************************** providing the purchase order name, phone number, city and state you purchased from? Also the sales order number if possible. Regards, Ashley Furniture *********** ****Corporate Office KBReview fromBilal K
Date: 11/24/2023
3 starsBilal K
Date: 11/24/2023
Very disappointment from delivery,suppose to receive sofa and loveseat together on 11/24/23, but only received sofa today. Loveseat on backorder. Did not accept this from Ashley's? Should have told me when I bought this in store almost a month ago.Ashley Furniture HomeStore Stoneledge
Date: 11/28/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner. Upon receipt of your concerns, we reached out to Homestore Management. The loveseat is estimated to arrive at the warehouse on 11/29/23. Once it has arrived, you will be contacted to schedule a delivery date. We apologize for the inconvenience. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromThomas F
Date: 11/24/2023
5 starsThomas F
Date: 11/24/2023
Could not find what we wanted but our sale representative did a great job with finding a chair that we totally lovedAshley Furniture HomeStore Stoneledge
Date: 11/28/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromOrinne J
Date: 11/14/2023
5 starsOrinne J
Date: 11/14/2023
This store is one of the best Ive ever done business with. The customer service is outstanding. It starts at the front door as you enter and you never have to wait for someone to show you around and answer your questions. I have received the same kind of customer service if my item cost ****** or many thousands of dollars. The quality of. Their merchandise is outstanding and their delivery and set up is white glove plus. If I had a question after delivery, I was never ignored. It is so refreshing to feel that they care. I have been shopping at the **** store for years and I plan to continue for many more. Thanks , **************Ashley Furniture HomeStore Stoneledge
Date: 11/15/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromTiffany M
Date: 11/11/2023
1 starTiffany M
Date: 11/11/2023
Do Not Buy From Ashley Or from their sales association NIRISHA ******* in the ******* ** store. Very DISHONEST!!!!!! I went to purchase a mattress and was very adamant about what we didn’t want and she made a mistake while ringing up our mattress and gave us exactly what we didn’t want. Thought it would be an easy fix because she knew what we had asked for , but instead has lied to her managers about what we wanted. She is dishonest and will probably do the same to you! The Store managers were not helpful at all and were very rude on the phone (laughing with such disrespect) at me and the situation.Ashley Furniture HomeStore Stoneledge
Date: 12/08/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding this consumers situation. We take these matters seriously and want to ensure the proper steps are followed so we can address the situation in a timely manner.Please send us an email to ************************************************************************** and include the purchaser's name, order number, and telephone number and we will be more than happy to investigate this matter,Regards, Ashley Furniture *********** ****Corporate Office JDReview fromTheresa C
Date: 11/10/2023
5 starsTheresa C
Date: 11/10/2023
I give a great review to Ashley Furniture in *********** *** Customer service (Bill) was very helpful & knowledgeable. Thank you Mr. BillAshley Furniture HomeStore Stoneledge
Date: 11/15/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let **** and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KBReview fromScott V
Date: 11/09/2023
1 starScott V
Date: 11/09/2023
Terrible customer service and delivery service. Couch was delivered with stains and smudge marks as well as a hole rubbed into the couch during delivery. Customer service is non existent as I have had to make contact on 4 occasions with no fix at this time. Avoid this storeAshley Furniture HomeStore Stoneledge
Date: 11/15/2023
Thank you for contacting Ashley Furniture *********** **** We appreciate that you have notified us regarding your concerns. We take these matters seriously and want to ensure all issues are resolved in a timely manner. Could you please send an email to **************************************************************************** providing the purchase order name, phone number, city and state you purchased from? Also the sales order number if possible. Regards, Ashley Furniture *********** ****Corporate Office KBReview fromBruce T
Date: 11/06/2023
5 starsBruce T
Date: 11/06/2023
Steve was very attentative and polite as we looked for the right entertainment center.Ashley Furniture HomeStore Stoneledge
Date: 11/07/2023
Thank you for contacting Ashley Furniture *********** **** Thank you for your valued feedback!! We will let ***** and his supervisors know of your experience!! Please feel free to reach out to us if you have any questions or concerns in the future. Regards, Ashley Furniture *********** **** Corporate Office KB
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.