Furniture Stores
Ashley Furniture HomeStore StoneledgeHeadquarters
Reviews
This profile includes reviews for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 372 Customer Reviews
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Review fromReut R
Date: 03/18/2025
1 starReut R
Date: 03/18/2025
Im so disappointed by Ashley Furniture store in ***********I purchased a sofa sleeper that was not able to go in the room that we wanted. Was too high.All the store representatives including the sales person ******** ****** who was dishonest with providing information about their return policies (that is illegal in **********, checked with a lawyer) and store terms & conditions.Through the delivery guys that pressured me to sign without sawing me what Im signing for.The store customer service representative ***** that was very not helpful and not understanding to the situation that they left the sofa in the middle of my house (still in its manufactures packaging) and on my second call hang up the phone to me.All I wanted is to return this sofa and take a smaller one that can fit in my hallway to enter the room.But now they refuse my legal right to return this item and get my money back for it!Im so frustrated and disappointed by their behavior all along, they completely lost me as a customer and lost everyone I know! ??
Ashley Furniture HomeStore Stoneledge
Date: 04/01/2025
Thank you for reaching out to us and bringing your concerns to our attention. We are truly sorry for any inconvenience and disappointment you have experienced with your purchase. A specialist was able to speak with the consumer today regarding this matter.
Regards, Ashley Furniture **************** Corporate Office **Review fromJose r
Date: 03/17/2025
5 starsJose r
Date: 03/17/2025
Excellent customer service, knew exactly what we wanted. Explained everything regarding the delivery process.Ashley Furniture HomeStore Stoneledge
Date: 04/07/2025
Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture **************** Corporate Office **Review fromMartha A
Date: 03/17/2025
5 starsMartha A
Date: 03/17/2025
We went in to purchase a mattress and David, sales man was very professional and answered all my questions. He was very patient as my husband and I decided to purchase the item. We definitely going back if we need anymore furniture.Ashley Furniture HomeStore Stoneledge
Date: 04/07/2025
Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture **************** Corporate Office **Review fromSergio S
Date: 03/11/2025
5 starsSergio S
Date: 03/11/2025
Great shopping there with the help and assistance from the sales team to the supervisor.Sergio S
Date: 03/14/2025
Great E employees such as ****** and ****...they showed me the utmost transparency and didn't hold back on anything....**** was great on discountingwhat he could and allowed me a window of a breather....????Ashley Furniture HomeStore Stoneledge
Date: 04/07/2025
Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture **************** Corporate Office **Review fromChristine S
Date: 03/11/2025
1 starChristine S
Date: 03/11/2025
I will never buy from Ashley again. Their return policy makes ZERO sense. I was told that because I purchased the furniture in store, I cannot return or exchange any of the pieces.BUT, had I purchased the furniture online, I could have returned all of it. I am eight months pregnant trying to select quality pieces for our home and was met with no flexibility to exchange an item that did not meet our satisfaction. I will be telling all of my clients at work and anyone in my personal life never to do business with Ashley Furniture.Ashley Furniture HomeStore Stoneledge
Date: 04/01/2025
Hello, Thank you for reaching out to ** and bringing your concerns to our attention. We are truly sorry for any inconvenience and disappointment you have experienced with your purchase. A specialist will reach out to the consumer today to discuss this matter.
Regards, Ashley Furniture **************** Corporate Office **Review fromSalpi S
Date: 03/10/2025
1 starSalpi S
Date: 03/10/2025
My delivery date was promised for Match 8, and I was told in the store even if it was delayed, it would still be the same day. However, I received a confirmation text and my delivery never came it was delayed till this Thursday the 13th. I didnt even ya courtesy call letting me know it would be delayed. Furthermore, customer service is terrible, people from other countries that barely speak English and are unable to help. Now I have no furniture because we cleared the area as we were told our new set would arrive but hadnt!Ashley Furniture HomeStore Stoneledge
Date: 04/01/2025
Hello, Thank you for reaching out to ** and bringing your concerns to our attention. We are truly sorry for any inconvenience and disappointment you have experienced with your purchase. A specialist has reach out to the consumer today to discuss this matter.
Regards, Ashley Furniture **************** Corporate Office **Review fromSally T
Date: 03/10/2025
5 starsSally T
Date: 03/10/2025
The sales person was very professional and very knowledgeable. He made our furniture shopping easier. Thank you Gabriel!Ashley Furniture HomeStore Stoneledge
Date: 04/07/2025
Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture **************** Corporate Office **Review fromMary B
Date: 03/03/2025
1 starMary B
Date: 03/03/2025
I purchased a sofa/chaise that was delivered on 2/6/25. Within 2 weeks the sofa was wearing down. The cushions are sinking and the material is showing wear. I went to the store, showed them photos, and they made a report for a technician to come out to look at the sofa. I got an email to send photos, I did. The technician came, took photos, and said someone would be calling me with the results. He asked if I had an extended warranty because the manufacturer wouldn't deal with this. I did purchase the extended warranty. When the dispatcher called me, she said they would send a new cushion. I told her that I didn't feel the sofa was a quality piece of furniture, breaking down within 2 weeks. The whole sofa is going to become unusable within a year. She talked to her supervisor, who then referred this to quality control. I still haven't heard back. I'm baffled how a manufacturer can make and sell a piece of furniture and not stand behind the quality. Ashley Furniture is selling this furniture and not standing behind the products they are selling.Ashley Furniture HomeStore Stoneledge
Date: 04/01/2025
Hello, Thank you for reaching out to ** and bringing your concerns to our attention. We are truly sorry for any inconvenience and disappointment you have experienced with your purchase. A specialist will reach out to the consumer today to discuss this matter.
Regards, Ashley Furniture **************** Corporate Office **Mary B
Date: 04/01/2025
UPDATE: 4/1/2025 Ashley **************** called me to resolve this situation. I was given options, and chose the best one for me. Thank you ******** for your professionalsim and concern to make things right.Review fromRobert H
Date: 03/02/2025
5 starsRobert H
Date: 03/02/2025
Leon was a knowledgeable and very friendly and helpful. The manager aws was also very personable friendly and helpful. A very good and pleasant shopping experienceAshley Furniture HomeStore Stoneledge
Date: 04/07/2025
Thank you for providing us with your valuable feedback! We appreciate your input. If you have any further questions or concerns in the future, please don't hesitate to reach out to us. We are here to assist you! Regards, Ashley Furniture **************** Corporate Office **Review fromAmelia A
Date: 02/23/2025
1 starThe bed frame and love seat I ordered and promised by salesperson Alex was limit included. I contacted him immediately and he assured me that the bed frame would arrive the next day. Unfortunately I am now sleeping on my new mattress on the floor. This is aggravating my low back pain and they have not returned my calls. Please do not fall for their false promises and take your business elsewhere
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