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Business Profile

Furniture Stores

Ashley Furniture HomeStore Stoneledge

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ashley Furniture HomeStore Stoneledge's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ashley Furniture HomeStore Stoneledge has 47 locations, listed below.

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    Customer Review Ratings

    3.39

    Average of 374 Customer Reviews

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    Review Details

    • Rey L

      Date: 02/05/2025

      Very attentive people and courteous. A wide selection of items we were looking for at great prices.

    • Yolanda O

      Date: 02/05/2025

      Excellent customer service, the delivery was prompt and in time. I love the quality of my furniture .Thanks Ashley

    • Lloyd K

      Date: 01/31/2025

      Purchased a couch/loveseat combo and area rug. As soon as I walked into the ******** ** showroom the staff were polite energetic and knew what they were talking about when I had any questions ( I always research prior to purchases ) about products. Delivery was prompt and in time. Delivery folks were fast and courteous even without being asked. Is raining today and the immediately took of their shoes when seeing my light carpeted living room where the new furniture was going. After they tested each function with me, they went back on their way to the next delivery. 5 stars as always with Ashley.

    • Jorge M

      Date: 01/30/2025

      These idiots are very polite and helpful in the store but now a week later on the delivery date they call you first thing in the morning saying they need to reschedule you for an additional week. Thats ridiculous, I didnt pay $100 delivery fee so that I can be getting pushed around a week at a time. These morons even contacted me yesterday to confirm the delivery.

    • Orland C

      Date: 01/29/2025

      Excellent customer service. Salesperson was very knowledgeable. Happy with our purchase.

    • Marc P

      Date: 01/27/2025

      No pressure to shop. Very helpful when we had questions. Love the furniture. Sale staff are great.

    • Nanette S

      Date: 01/27/2025

      First of all, it’s impossible to contact corporate headquarters. The so called manager Philip is lazy. I don’t know why they call them managers, they have no authorization to do anything. He couldn’t even give me the right information about what part of my furniture they had and what part they didn’t. I went home and went online and had a virtual chat. I got more information from that person than I did from him. I went back to the store for a second time and he sent an email to Regional office on Wednesday, I had to call back two days later to ask if there was a reply, he said, oh yes. I asked why didn’t anybody let me know, his reply, “ I don’t know”. Their delivery sucks. They tell you your items are supposed to be delivered on a specific date then they wait until that morning to let you know they don’t have it, but in the meantime, you’ve already gotten rid of your furniture and taken off work, (unpaid time), you asked to be compensated with the delivery fee, but then they say you didn’t pay a delivery fee. That’s because I paid for the protection plan which waived the delivery fee , so actuality I did pay for it. When you call any of the phone numbers you get stuck with the virtual assistance. I can’t say I would ever go back to buy furniture from Ashley.

    • Rose B

      Date: 01/21/2025

      I ordered a recliner with heat and massage valued at more than $1,100. I was told the chair would arrive in November. However, I was delivered a chair of lesser value, and the store refused to change the charge on my bill to accommodate the lower price.

    • Krisztina V

      Date: 01/15/2025

      I have ordered an expensive bedroom set before Christmas 2024. The first time the furniture was delivered I had to send back the dresser and the two nightstand. It was delivered damaged. And also my stair wall was damaged during the delivery. At the second delivery the two nightstand was not same and one was damaged so I had to send it back again. I am super disappointed in Ashley and the quality of the furniture and service. I will not purchase anything again.

    • Chris D

      Date: 01/12/2025

      Kevin ********** was very helpful, professional and gave us all the information we needed to make an informed decision.

    Ashley Furniture HomeStore Stoneledge is BBB Accredited.

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