Complaints
This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 133 total complaints in the last 3 years.
- 68 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So few months ago I went to court with Rausch Sturm LLP regarding a default on a card owned by Synchrony(****************) I was put on a payment plan of $50 a month my next review court date is 12/23/******* far i have only been able to make at best 2 payments because everytime I send a payment through they refuse to actually take the money out of my bank. And then they lock down my account EVERY MONTH!!. Their website also does not state what form of payment you can use. They will only accept a actual bank account because according to them it is more " secure " personally i think it is so they can make people default on the payment agreements and then they can garnish wages and get more money out of people. SO Monday I get to call their office AGAIN and have them process a payment AGAIN only for them to lock my account AGAIN and not actually take the payment out of my bank account AGAIN.If you are being sued by this law firm your best bet would probably be to contact a lawyer and countersue. The lawfirm is unprofessional.
Business Response
Date: 10/14/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to Chrystofer *******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid Rausch Sturm $1,554.41 to clear my $1,142.95 debt with **************) Care Credit on Thursday, September 12, 2024. I was told that I would get a receipt via email 48 hours after the payment cleared. The payment cleared the next day (Friday). I called Monday to get the receipt. I was told to wait to receive it by end of day Tuesday (9/17/24). And to call back if I had not received it. I have been calling weekly to get this receipt as I need to prove that I've paid this debt.I called again yesterday 10/7/24, the representative was able to see that my debt was shown as satisfied with the court system. She stated that there shouldn't be anything holding up me getting the receipt. She told me again that it would be emailed to me in 48 hours. Then she stated that there an option to rush it so that I could get it later that day. It is now Tuesday, 10/8/24 and I still have yet to receive the receipt. This is unacceptable.Business Response
Date: 10/14/2024
Thank you for the opportunity to respond to **** ****** complaint. Rausch Sturm LLP has prepared a specific response which was delivered to **** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rausch Sturm represents a creditor I owed money to Discover Personal Loan ending in 6549. I overpaid my balance to them with a check for $30,808 towards a 28,*** balance at the end of August (27/28?) I have yet to receive a refund from themBusiness Response
Date: 10/18/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ******* ******. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
********* ******,
Rausch Sturm LLP
***************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 10/28/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******* ******Initial Complaint
Date:10/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with **********/**************. I do not have a contract with Rausch Sturm LLP Attorneys at Law. They did not provide me with the original contract as I requested.Business Response
Date: 10/04/2024
Thank you for the opportunity to
respond to Diana Garza’s complaint. We will be preparing a specific response
which will be delivered to Diana Garza. Additionally, please note that the Firm
does not furnish data to credit bureaus. This is a public forum and the Firm
will not discuss account details over it, but may be contacted at 877-215-2552
or via email at [email protected] with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.Initial Complaint
Date:09/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made several payment arrangements, each one has had my payment information on file, one payment is collected and then they stop taking the payment there after. Set up another payment arrangement, 1st payment goes through and then stops again. This has continued to happen each and every time. Now they want the full amount which is $600 more than originally settled on to begin with. I had a little over $900 remaining. I have emailed to be contacted several times, in the emails tell them to take the automatic payment each month as agreed upon, still no correspondence. Did make a payment online beginning of September as well as another payment agreement, $506.70 and the payment has not come out of my account as of ********* you want to garnish wages?? Emailed Friday 9/27 asking for a representative to call me, No return phone call.Called 9/30 at 7:40pm, your hours are until 8:00 central time, sat on hold for 7 min 45 seconds only to say sorry we cant take your call. I did leave a message. By the other complaints filed against this company, I clearly am not the only one who cant seem to get through.Business Response
Date: 10/07/2024
Thank you for the opportunity to
respond to the above-referenced complaint. The Firm will reach out to Dana
Santi. This is a public forum and the Firm will not discuss account details
over it, but may be contacted at 877-215-2552 or via email at [email protected] with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.Initial Complaint
Date:09/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sued and a garnishment of wages was initiated by the law firm on 5/20/24. I was garnished 20% of my paycheck and have now paid approximately $1600 over the stated settlement of garnishment. I requested an email showing what was still owed and what has been received on 8-21-24. No email or letter was ever received. I contacted the local ************** who was collecting and sending the payments and they attempted to make contact about the fulfillment of the payments via fax and have stated they havent heard anything back from the law firm as well. I have emailed and called the provided number to try to get answers but none are provided.Business Response
Date: 09/24/2024
Thank you for the opportunity to
respond to the above-referenced complaint. The Firm will reach out to Jason
Wolfe. This is a public forum and the Firm will not discuss account details
over it, but may be contacted at 877-215-2552 or via email at [email protected] with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.Customer Answer
Date: 10/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22274568, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I’ve attempted twice to make contact after complaint was filed via email. Finally Jason Patrick responded saying my garnishment was fulfilled but no timeline was given to return said funds and when to expect garnishment order to cease. My employer has even reached out in attempt to find out if they can cease garnishment and was told they would not talk to them. The garnishment has been well satisfied and has now been overpaid by $2000+ and still being garnished. As of 10/1/2024 I have not received any phone calls at all from rausch sturm
Regards,
Jason WolfeBusiness Response
Date: 10/04/2024
Thank you for the opportunity to
respond to the above-referenced complaint. The Firm has reached out and
communicated with Jason Wolfe. This is a public forum and the Firm will not
discuss account details over it, but may be contacted at 877-215-2552 or via
email at [email protected] with any further questions.
Thank you,
Chelsea Collins, Compliance Attorney
Rausch Sturm LLP
300 N. Executive Drive, Suite 200
Brookfield, WI 53005
This communication is from a debt collector.Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a payment arrangement and logged in today to make my payment. I have never missed a payment and now it says my balance is the full balance. The option to make my monthly payment is gone. I have never even missed a payment. I am trying to call and nobody answers.l, Ive called over 15 times and left several emails. Im just left there waiting for someone to pick up. How can I resolve this if they wont even pick up and explain whats going on?! i want to receive a call back and a direct number for whoever handles this account. I want to be able to continue making my payments.Business Response
Date: 09/12/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 09/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Still no response from the company.]
Regards,
******** *****Business Response
Date: 09/23/2024
Thank you for the opportunity to respond to ******** ****** complaint. The Firm has reached out and communicated with ******** *****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:09/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Rausch Sturm LLC is a debt collector. They are collecting on a debt that I owe. I have been making the agreed payments on time for the last 5 months. I went to make my august payment which I pay at the end of the month. They blocked my way to pay. After 2 weeks of constant phone calls, emails, and portal messages, I never once received or was able to talk to a representative to make sure my account wouldn't go deliquent. Now the payment is passed due and Still no answers.Business Response
Date: 09/17/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ****** ******* attorney. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
******* *******, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a payment arrangement and logged in today to make my payment. I have never missed a payment and now it says my balance is the full balance. The option to make my monthly payment is gone. I have never even missed a payment. I am trying to call and nobody answers. Im just left there waiting for someone to pick up. How can I resolve this if they wont even pick up and explain whats going on?! i want to receive a call back and a direct number for whoever handles this account. I want to be able to continue making my payments.Business Response
Date: 09/05/2024
Thank you for the opportunity to respond to ************************* complaint. Unfortunately, the Firm is unable to locate an account with the information provided. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I was able to reach the business and they explained that it was an error with their new system. Please disregard.
Regards,
***********************Initial Complaint
Date:08/21/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Debt Repayment arrangement since Sept 2023 - attempted to make this month's payment and was not successful. Cannot reach debt collector to resolve issue.Business Response
Date: 08/26/2024
Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22174098 and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The firm is stating they will contact me, but I have been attempting to reach them via phone and email repeatedly since 08/17/2024 and have received no response. I tried calling the telephone number in their response and was, again, put to a voicemail system and I left another message. I have been on disability leave from my job since Apr. 26, 2024 - I had surgery. Therefore, I have been reachable by phone and email at any time in the last 9 days.
Regards,
*************************Business Response
Date: 08/27/2024
Thank you for the opportunity to respond to the above-referenced complaint. We feel this rejection was premature. The Firm has communicated with *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
Thank you,
*****************************, Compliance Attorney
Rausch Sturm LLP
**************************************************************************************************************
This communication is from a debt collector.Customer Answer
Date: 09/05/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************
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