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Business Profile

Lawyers

Rausch Sturm LLP
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Complaints

This profile includes complaints for Rausch Sturm LLP's headquarters and its corporate-owned locations. To view all corporate locations, see

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Rausch Sturm LLP has 12 locations, listed below.

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 66 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This debtor was paid in full through settlement in 2023. However, my employer is garnishing my check for $429 bi-weekly. I would like the garnishments to stop immediately, credit bureau report corrected, and refunds of all payments taken through garnishments.

      Business Response

      Date: 08/12/2024

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to ***********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 08/12/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:07/29/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received a letter and he no longer lives here and this is not his home we ask this firm stop sending letters here . ****************** dont live here .

      Business Response

      Date: 08/05/2024

      Thank you for the opportunity to respond to ******************* complaint. The Firm will make necessary updates to our system, as applicable.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 08/06/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***************************

    • Initial Complaint

      Date:07/25/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being sued by ***** sturm for a credit card, I called almost a week ago to set up a settlement and payment plan, I spoke with *********************** and agreed on a payment date and amount to be paid monthly over *************************************************************************** ***** hrs. After 24 hrs I called to check and was told they're putting a rush on it, several days later I was told I'd have the letter in 3 weeks but I could go ahead and start payment while I waited on the letter...... I'm absolutely not paying a dime without it being in writing and find the behavior of ***** sturm to be shady if not criminal!

      Business Response

      Date: 07/31/2024

      Thank you for the opportunity to respond to the above-referenced complaint. Rausch Sturm LLP has prepared a specific response which has been delivered to ******************************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ***********************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:07/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They put a judgement against me after I never received a summons to my name. That is iilegal. They cannot continue to proceed without giving me a change to respond to the original summons.here is the explanation I told them "I received a notice in regular mail saying there is a default judgement against me. It states I received a "personal service" on 5/14/24. I did not receive any documents with my name that night. I do remember looking back at my pictures and ring camera. on 5/14 around 9:15pm. A woman knocked on my door and said my name, She handed me a document, attached is pic1 and pic 2. I went to the kitchen and noticed this document was not in my name. It shows a *************************** who does not live at that property. The other document shows a sort of work order. I'm assuming the person you hired gave me the wrong paperwork. If I knew I had a summons, I would have responded back within the timeframe. The screenshot attachment shows I took a picture of the document the night of 5/14 at 10:30 at night. I did let that law firm know and returned the summons via mail. Pic2 shows I think the person that delivered the wrong paperwork.That being said, if I am being sued. I will fight this. It's not right you put a judgement on me when I did not even receive the correct paperwork, not my mistake. How would I know which law firm is suing me? I have 9 closed credit card accounts, 3 loans I can't afford. I live paycheck to paycheck to pay for my rent, food and expenses for my 2 kids. I will send this same response to the court. I am in the process of going bankrupt since I can't afford my CC/Loans anymore. That is the reason I stopped paying them. Again, please do not put a judgement on me since I did not receive a document to my name on 5/14." I am worried they will take money from me that I dont have and can't pay the rent.

      Business Response

      Date: 08/07/2024

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *******************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      **************************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:07/16/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2023 I went to court over a debt incurred pre covid. During Covid I did not work. In October 22 I finally found a job. I met with Rausch Dyurm rep and we settled for 1500 on $2600 in cc debt. She was given 3 months to set up payment and get back to the court. She did not. I heard zero from her. In Feb 2024 I called Rausch Sturm and explained what happened. I was told " the lawyer dropped the ball" and did nothing. I then set up a payment plan of $150 for 10 months to pay the debt. I asked them to notify the court as was their duty. July 16th I received a letter from the court for the full$2669.86 plus fees of $142.06. I called the court who reported they got a letter dated May 29 stating I owed the full amount. I am furious and am uncertain my next steps I left a message for the lawyer, *******************. Who has not replied.

      Business Response

      Date: 07/26/2024

      Thank you for the opportunity to respond to the above-referenced complaint. The Firm will reach out to *********************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ***********************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** from 2008 trying to collect it now, 16 years later. Federal statue of limitations for debt collections is 6 years. Same for Massachusetts statue of limitations 6 years. Now I am being harassed by debt collectors for 16 years. A decade past what the debt collectors are legally allowed to do. The debt collector now is demanding I do a discovery thru Berkshire county court when I reside in ***************. I haven't resided in **************** for over a decade (10 years). Why are these debt collectors harassing me and violating the statue of limitations for debt collectors? Over 5 years ago was a different attorneys office. I did try to call tonight around 5 pm, after I mentioned that Massachusetts statue of limitations is 6 years they hung on me. These people have been told numerous times I have no income, I have no assets, nothing. Isn't this harassment? I am on government assistance (SNAP), MassHealth, and live with my parents, I don't have a car, dont own a home, own nothing.

      Business Response

      Date: 07/22/2024

      Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to *************************. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ***********************************************************************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:07/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for any debt with ************* and I do not have a contract with Rausch Sturm Llp. They did not provide me with the original contract.

      Business Response

      Date: 07/08/2024

      Thank you for the opportunity to respond to ********* Stages complaint. Unfortunately, the Firm is unable to locate an account with the information provided. In regard to the desired settlement, please be advised that Rausch Sturm LLP does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ********************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:07/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************** I do not have a contract with Rausch Sturm LLP, they did not provide me with the original contract as I requested

      Business Response

      Date: 07/08/2024

      Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to *******************. Regarding the desired settlement, please be advised that Rausch Sturm LLP does not furnish data to credit bureaus. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ********************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 07/08/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I am not liable for this debt with Cross River Bank, I do not have a contract with Rausch Sturm LLP, they did not provide me with the original contract as I requested

      Correction to my credit report, I demand this account be removed from credit report

      Regards,

      *******************

      Customer Answer

      Date: 07/10/2024

      The burden of proof falls on the collection agency, not the consumer (me). I find it concerning that Rausch Sturm LLP is not complying with legal requests. I request Rausch Sturm LLP provide proof they sent debt validation, as is my legal right. If Rausch Sturm LLP cannot provide proof, I demand this account be removed from my credit report as is my right per FCRA section 623.(a)(i). This is my last request before I file a formal complaint with the **** and the ****

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is regarding debt collection: According to the garnishment disclosure I received from ***** *****, the balance due on this account including attorney fees was *****. They garnished my state return (********) and received balance due on April 8 of this year from the state of ********. It is now July 1, and they are still calling (9 times since June 18) and sending me letters. They have also filed again with the 46th District Court here in **********, **, (June12, 2024). I am seeking a letter of this pay off. I also intend to file a letter of complaint with ************************ and the ************************* regarding the daily phone calls and harassment for an account that has been paid in full.

      Business Response

      Date: 07/11/2024

      Thank you for the opportunity to respond to the above-referenced complaint. We will be preparing a specific response which will be delivered to ******* Bones-*****. This is a public forum and the Firm will not discuss account details over it, but may be contacted at ************ or via email at *********************************************************** with any further questions.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ********************************************************
      This communication is from a debt collector.

    • Initial Complaint

      Date:06/26/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At least three times a day I get scam calls from this place. Originally they would tell me I owed someone thousands of dollars from some imaginary car accident i had within the past two years that in reality never happened. Within the past two months though they changed their story telling me I am the one owed money yet when i tell them to send the check to me in the mail they never do and still keep calling every day even on weekends!!!!!*** tried to call and talk to them to get them to stop contacting me but there's no native English speakers who seem to work there and they argue with me telling me I owe some mystery man money and its frustrating to deal with after a year of this s*** I want no more contact from Rausch Sturm. This is harassment.

      Business Response

      Date: 06/27/2024

      Thank you for the opportunity to respond to ************************* complaint. The Firm will place her provided phone number into the Firms do not call database.
      Thank you,
      *****************************, Compliance Attorney
      Rausch Sturm LLP
      ********************************************************
      This communication is from a debt collector.

      Customer Answer

      Date: 06/27/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    Rausch Sturm LLP is BBB Accredited.

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