Complaints

This profile includes complaints for Best Version Media, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Best Version Media, LLC

  19355 Janacek Ct Brookfield, WI 53045-6113

  
• 

  Best Version Media, LLC

  PO Box 505 Brookfield, WI 53008

  
• 

  Best Version Media Canada Inc

  P.O Box 40082 - Charlotte Peterborough, ON L4H 0A2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This salesman was persistent I have to give him that. I told him I did not want a contract because I was trying to sell my business and if it didnt sell I would have to close it. He told me to sign the contract but with the understanding it was month to month. I was very unsure why he was having me sign it, if it was in fact month to month.I also in June gave him my official artwork and logo to use. Instead the designer took it upon herself to recreate my brand and came up with her own artwork. I told the salesman we were closing and they charged my bank card anyway.I have read through other complaints on this companies business practices and although not exactly the same, very close. Pressure tactics, false promises and downright lying. Buyer beware and steer clear.

  

  Business Response

  Date: 07/27/2023

  In regards to the length of the Puppy Love ad agreement, Our rep made it explicitly clear to ***** before she signed that all our ad agreements have a minimum term of 12 months. Initially, they had discussed a 36-month agreement with a 35% discount off the retail price. However, ***** expressed uncertainty about committing to a 36-month term due to the possibility of selling or closing her business in the near future. To accommodate her concerns, our rep offered to apply the 35% discount to a 12-month ad agreement (something we dont normally do), which she accepted. Our rep prepared the agreement for ***** to review and sign, and our rep observed the client as she thoroughly read through it before and after signing. Additionally, our rep reminded her that she would receive a digital copy of the agreement via email, which she confirmed receiving. As a professional who values my work and publication, our rep always ensures that every client understands that our program requires a minimum commitment of 12 months, and this client was no exception. She even watched the presentation twice, where our rep emphasized the importance of long-term branding and the 12-month minimum duration. Based on the information provided and their conversation during the sign-up process, theres no way the client would have believed our program was month-to-month.
  
  In relation to the advertisement design, our rep did indeed have a conversation with ***** over the phone before her July advertisement was approved. During their discussion, our rep recommended that the client directly contact our designer if she wanted any modifications or adjustments to the logo or design. Our rep informed ***** that if she required our reps ********** in communicating the changes to our designer, she would be happy to do so. ***** expressed her liking for the new logo and mentioned that she wanted some time to consider whether she wanted it changed to her regular branded logo. After a few days had passed, our rep followed up with ***** via email, and she responded that the ad was satisfactory and could run as it is.
  
  Please refer to the attached email transcript for further details.
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed an agreement with BVM Spring 2022, We did not know all the terms. After doing some ressearcha dn before the 1st publication dropped we contacted our sales rep and informed him we wanted to cancel. We had done some researcha nd determined this would be a good fit, via in person meeting and phone conversations (smart not to email) it was expressed we could cancel no big deal. But once you read the agreement thoroughly ther eis literlaly no our, and the sales person pushed for a longer deal. After talking and going with corporate they agreeed to reduce this to 18 months, no big deal. Awesome we thought, good fair middle ground. Well I recently wanted to get agead and be very clear we weren't renewing and not to charge us at the end of this 18 month agreement, I am told there were 2 different agreements. I was definely unaware of this, We thought this was one ordeal. Not they are saying only partil was 18month and the other is 36 months... I have expressed that we have no ROI from this product, we aren't happy with this product and hadn't even dropped a review. Just simply don't want to do business with this company, it doesn't help at all. Now I have to write reviews and try to warn others because they didn't even want to be reasonable and just stick to the agreed 18 months. It's just hurdle after hurdle and greed clearly motivates this coimpany. They would maybe be bigger and better with more humane business practices. Either way good luck and stay clear from this company.

  

  Business Response

  Date: 08/04/2023

  This client signed two contracts for a duration of 36 months one for print advertising and BVMSports.com and one for digital advertising ********************* statement by the client that he was unaware there were two agreements was not correct. In fact, the client was billed twice each month, for the two different agreements.
  
  In our local reps presentation he showed the client the 3 campaigns that we offer, 12, 24 & 36 months. The client chose the 36 issue campaign which offered the best value. Speaking of value, I this client received our top discount due to the longer commitment. By no means did our local rep push for a longer agreement like the client stated. He merely presented the client with all the options and the client chose the best value, which was the 36 issue campaign.
  
  At no time during the presentation did our local rep mention or imply that they could get out of the contract at any time. What our rep did do is mention that if there were any issues or concerns to please communicate with him to give him the opportunity to see if he could can resolve whatever the concern was. In addition, this local rep lets every client know that our contracts are auto renewed and if they do not want to renew let him know 30 days before the end of the contract. The client contacted our local rep once the contract was underway to ask to reduce the contract to 18 months instead of the 36 months. This request was granted. However, the client was sent two agreements to reduce the length of the contacts and he only signed one. When the client noted only one agreement was reduced in length we second one to 18 months.
  
  With respect to ROI, at no time during the initial presentation or after did our local rep guarantee any type of ROI if advertising with Best Version Media. In a few Chamber meetings the client mentioned they were getting phone calls from residents based on the advertising.
  
  Bottom line: we have worked with this client to give them excellent professional service.

  Customer Answer

  Date: 08/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I do not fully agree with this statement made but overall this has been worked out, the local rep did contact me and we have resolved this issue.
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In december 2022, we sIgned a contract under duress of a promotional close. Was told on three occasions we could cancel after 90 days. (2 witnesses).We have not had ONE (1) lead come in. Tried to cancel after 90 days, they denied it saying it was a non cancellable 36 month contract! When we saw the 36 months when signing, we questioned it, and the sales rep said that was only there to lock our promotional rate for all 36 months should we wish to keep going.Sales rep was a friend from church, so to avoid awkwardness, we tried it 3 more months, NO LEADS AGAIN. NOT A SINGLE CALL (we use a dedicated line).Tried to cancel again and got a legal letter saying we are obligated for all 36 months.We are now trying to get cancelled due to broken verbal contract and non performance. Company is telling us it is a "Branding" campaign, so not to expect leads, it just creates awareness! im paying $1000 a month for online and 1/4 page "branding" campaign!

  

  Business Response

  Date: 07/27/2023

  This client signed a contract as an expert contributor which, as a policy, is longer-term. He decided to cancel 60 days into the 36 month agreement. 
  
  In the presentation, which is the same presentation we give to everyone, the different types of sponsorships available were discussed, but he insisted on being an expert contributor so that he could write articles in his industry. Our rep explained that there is a minimum 36 month for that option. If he had wanted a shorter term option, there was a 12 month available, but he chose not to do that.
  
  Now the client is making these complaints and saying that he was misled to try to get out of his contract but he is merely showing that he had no intention of honoring the agreement he signed. 

• Initial Complaint

  Date:07/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not long after opening our business a rep come in from BVM and offered to help gain more business by posting in there magazine, upon signing a contract that they failed to disclose the no cancellation policy. They failed to disclose that there was a 36 month contract that is almost impossible to cancel. BEWARE, as when you ask about cancellation they refer you to their lawyer to *** you for the remainder of the contract. Not to mention that we haven't had one person visit our restaurant in results to the magazine. We have called and emailed numerous times to cancel but nothing has been done, being a new business this company shouldn't be allowed to pre on people as they do.

  

  Business Response

  Date: 07/27/2023

  Our rep has reached out to this client repeatedly over the past year to try and get updated artwork, pictures, and their official logo, but I was always told that they werent interested in changing or updating anything.
  
  We have offered to do a business profile on the restaurant, and weve offered to feature the client and her family as our feature family, but she has always turned us down, stating that she is very private.
  
  The presentation used at the time of sale was very clear that the client was receiving the deepest discount because it was a 36 month contract. She knew this upfront and was sent the contract like we always do.
  
  This complaint is very unfair. We have done everything that was promised. In fact, this client told our rep a few months ago that the business was doing well and that they were looking to open a 2nd location and a food truck. Every time our rep goes there they are doing well.
  

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracts are very one-sided. When entering into contracts, verbal terms are different and BVM reps tell businesses that the contract is easy to cancel if it is not working out.Beware! They will make it extra difficult and almost impossible. BVM will expect you to adhere to a three year contract even when you have received no results from their lackluster magazines that have very limited distribution. We are a small, woman owned business that is relatively new. We have better results posting on social media for a fraction of the cost of this $500 per month plus advertisement.

  Customer Answer

  Date: 06/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  This complaint has been resolved to our satisfaction and can be marked as such. Thanks

  
  Regards,
  
  ***********************

  
  

  
  

• Initial Complaint

  Date:06/23/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT KEEP THIS MAGAZINE SCAM ON HERE! Best Version Media is the worst for small business owners! Having inconsistencies on magazines getting actually mailed to the homes, skipping months of magazines actually printing, awful customer service, constant employee turnovers and a contract that locks you into a ************************************************************* no longer have that business.

  

  Business Response

  Date: 06/28/2023

  This matter has been amicably resolved with our client.

  Customer Answer

  Date: 06/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I effected my cancellation with the company on Tue, Jun 21, 2022 at 5:36?PM in writing to both *********************** and ***************************** as per Section 4 of the contract we had. Now, they are attempting the theft of $454 and *********************** has claimed to me that she "had not received a cancellation notice prior to [Jun 21, 2023]" despite the fact that the electronic mail record proves her incorrect.

  

  Business Response

  Date: 06/28/2023

  This matter has been amicably resolved with our client.

  Customer Answer

  Date: 06/29/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a local FM doc with a small practice and signed up for advertising to get acquainted with the community and connect with residents given that the practice was new to the area. A salesman reached out with an opportunity to write articles for a local magazine in order to build community and brand awareness and sold us an ad spot paid monthly. Almost immediately after agreeing to a monthly package we were hounded about getting ads in quickly (sooner than the anticipated timing), making the first payment a month prior to the ad being printed, given no guidance on ad creation, size, requirements, etc, and berated for not getting this right the first time. We spoke up about our discontent with this behavior and expectation of better communication and service moving forward. The first magazine was distributed in January and we did not receive any copies for our office or know that the ad had gone live, we also did not know when the next magazine article or content was due to be submitted. When we inquired we were told it was already past due and given an excuse why this was acceptable business behavior yet again. Our new doc continued to write content for the magazine and our ad ran for 5 months without a single lead. We also discovered ****** ads didn't allow our practice to be marketed due to providing SUD treatment and special ad license being required. In May I emailed to notify of cancellation of services and began receiving harassing and hostile emails and phone calls. Our employed physician received the same. I reiterated that we would not be moving forward with the company and was threatened with collections for 3 years of advertising and told termination of contract for any reason was not allowed.As a membership based practice, we commit to providing excellent service to retain patients, this company appears to have a predatory system and contract in place that negates the expectation of quality services on their end. They should be held accountable.

  

  Business Response

  Date: 07/27/2023

  During the initial meeting the client kept asking about the 3 year cancellation policy and our rep explained VERY clearly that this client should not take the 3 year agreement if they did not intend to stay for 3 years. Our rep guided the client back to a 12 month agreement since that was a concern. Our rep further explained that there are no cancellations so they needed to make sure which ever campaign they went with they needed to be comfortable with it. Our rep told the client a 30% discount was like a reward for giving us her commitment of 3 years. Our rep also re-explained that this was a long term branding campaign that will build trust in the clients practice and help the community get to know, like and trust her over time. Our rep reiterated that she should expect this campaign to slowly build over time rather than to produce immediate phone calls. When the client said lets do it, our rep even said "are you sure?" The client fully understood what she was getting into. 
  
  We had the client and her family slated to be on the cover. She kept missing the deadlines to fill out her questionnaire so our rep called to discuss it with her. When our rep was talking to her she said that business was booming and that she has been so busy she can't get the time to fill out the questionnaire. She also said that they had lost staff employees making it even harder to keep up. 
  
  Not once did she indicate there was a problem. 
  
  When the client emailed us to cancel the agreement she complained that it was not producing the expected ROI. Our rep immediately called and texted her to discuss. She ignored these attempts to reach her. Then our rep emailed her to set up a time to discuss. She refused to discuss it with and stated that she wanted everything in writing. So in an email I explained that there was not an option to discontinue the campaign but there were many things we could do to adjust the campaign such as ad size change, adjusting the digital etc. The client refused those options.
  
  Regarding delivery of magazines, our rep **** delivered them during their office hours twice and neither time were they open when their website said they were open. In those cases the magazines were left them in an envelope with the clients name on it. Our rep also mailed copies of the other months.
  
  As for their claim that ads were due before deadline/unaware of when things are due:
  They signed the ad agreement Nov 1st to start in the Jan issue. Our rep indicated to them that we needed their ************ by Dec 1st (30 days later) verbally at the point of sale. They explained that their photographer was coming to do a photoshoot in December and would get them to us right after. Our rep had received nothing by Dec 1st and reached out verbally. The client assured our rep she would have them but still didn't send them. On the 13th, 2 days before the hard deadline our rep sent an email explaining they were way past the Dec 1st deadline and we needed to get the ad finished in the next 2 days. In that email they discussed possibly running an ad without the photos if the photos were not good or available in time. Up until this point we were designing her ad.Then that day she decided to do the ad design herself, so we sent her an ad spec sheet. She got us the ad at the last minute on the 15th but it was the wrong ad size. So we needed her to design the correct ad size quickly since we were past the deadline. 
  
  All of this could have been avoided if the client had met the deadline given at the beginning, the last rush could have been avoided if she had designed the ad to the specifications that were provided.
  
  We extended them 15 days beyond the due date that was originally given.
  
  With regard to the client claiming that were given no ad guidance -
  Originally we were designing her ad and our rep told her all we needed was her logo, some pictures from her photo shoot, her headshot and we would design the ad based on what we discussed. At the last minute she decided to design her own ad. And the ad spec sheet was sent to her immediately. 
  
  With regard to the client claiming they were not able to run their ad on ****** this cannot be true. Reports were emailed to the client  to show that the ad performing at double the expected performance. The client never before mentioned this concern. The impression reports are attached.

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is predatory and their sales people make promises that are not honoured by the company. When we signed up for this service we were told it was a 1 year commitment. We signed up for 3 services. a Digital advertising ******* ads), Sponsorship page and expert page. (attached)We were told we could cancel if we were not happy. After a few months we decided to terminate the Digital advertising. They allowed us to cancel. Then we ran out the 1 year commitment for the rest. They then informed us that we actually have a 3 year commitment with their "expert" ad piece. We requested to cancel that as we did successfully with the digital ads. They refused and continue to try to charge our Company Credit card. I've placed a hold/block on their accounts and TD was more then happy to oblige.I'm still getting invoices for a service that hasn't been delivered on in over 2 months now. We have received no magazines or ad copy to approve since April, yet they still charge us. I've invited them to take us to small claims so we can have this all on public record. I would love to share their fraudulent and predatory practices with the world. Resolution is to go away and reverse all pending charges.

  

  Business Response

  Date: 07/07/2023

  This client was not told they could cancel anytime.Furthermore, they were fully made aware that this was a 36 month commitment.Our pricing model is based on a lower monthly cost for a longer commitment. 36 months is our longest duration of contract and it comes with the largest discount. This is always discussed with clients. Clients oftentimes choose the longer contract because it gives them a lower monthly cost. In fact, the contract that the client submitted to the BBB clearly states it is for 36 months.

  With regard to delivery of magazines, this client is mailed their magazines on a monthly basis.If they are not receiving the magazines through the mail we would request that they contact us for any months that were missed and we will resend them.

• Initial Complaint

  Date:06/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my mother got SCAMMED by this company. Their representative has promised amazing digital campaign, working with designers and a magazine cover next month. But only if we sign RIGHT NOW. We shouldve known when people try to rush you into signing into something RIGHT NOW there most likely is a catch. But were new to the country and dont speak very good English so I feel like we were a perfect target. At the end of the day me and my mother each paid a total of $1,536 just to have our logos printed in a magazine, that Im not even sure anyone besides me had seen and have a digital add that I havent even gotten any reports on. All I have from this company is 2 magazines that I dont even know if anyone has seen besides myself and a bunch of emails with invoices.When we told the company that we will have to cancel because we are not able to pay so much money while theres no extra business coming from this marketing services, they refused to cancel. Although I have been told Id be able to cancel at any point if my business if not able to pay for it. Now every day Im receiving emails with invoices. I share the same feelings with the rest of the reviews on here. This experience has hurt mine and my moms business and just stressed us out. My contract # E-****** signed on 1/10/2023

  

  Business Response

  Date: 07/07/2023

  The information submitted by this client is not true. This client starting advertising in March 2023. By the next month, April 2023, the client was claiming that they could not pay for their advertising. The language barrier is an excuse. The daughter speaks fluent English and the mother can speak the English language well but not perfectly. 
  
  We are unsure what unfulfilled promises they are referring to. The business article or family feature was offered, at the time we had a pipeline of families in line and clearly offered the opportunity during the duration of their campaign. When it was time, we emailed them that we would like to do a business profile article. During the next magazine delivery the client denied the offer (in person) because they could not 'afford the advertising' any longer and wanted to cancel. 
  
  The client knew the contract was not cancellable at will. Both this and the length of the campaign were discussed at the sales presentation. What this comes down to is the client not wanting to pay for the services for which they contracted.