Complaints

This profile includes complaints for Kunes Auto & RV Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kunes Auto & RV Management Group

  Delavan, WI 53115-0485

  
• 

  Kunes Country Auto Group Inc

  764 W Commercial St Mount Carroll, IL 61053-9761

  
• 

  Kunes Ford of Sterling

  2811 Locust St Sterling, IL 61081-1229

  
• 

  Kunes Honda of Quincy

  221 N 36th St Quincy, IL 62301-3742

  
• 

  Kunes Hyundai of Quincy

  207 N 36th St Quincy, IL 62301-3742

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Kunes RV for mobile assistance with my 2021 camper. There were jacks that were leaking hydraulic fluid and we wanted to get them fixed. We were told it would be $70 for the mobile call. We weren't told that the five minutes spent at the camper to "diagnose" the obviously leaky and not right camper jacks would be at a minimum $87.50 in addition to the service call. We also weren't told that there would be a $14.18 "shop supplies" fee or a Service Admin fee of $1.97. April 6th the invoice and receipt was left in our camper with a previously provided credit card. Nothing on the camper was fixed. I called back and we were informed that ***** needed to be ordered and that we were correct in our initial statement that the jacks were bad and needed to be replaced. They let us know they'd use our warranty that we paid for when we got the camper for the fix. We were told that shipping isn't covered by a warranty and were charged shipping for the parts ($11.83). The work was covered by our warranty but we do have a $100 cost for the deductable. When I questioned the initial fees I was told after the fact that all the charges are automatic and that even five minutes of work would have a minimum cost of a half hour's work (meaning they charge $175 per hour) not to mention all the other costs that weren't disclosed or costs that are just "automatic". I was really expecting to pay my $100 deductable and the $70 on call fee. There was no work done for "diagnostics" and they were there for perhaps five minutes.

  

  Business Response

  Date: 05/30/2024

  Our Service Manager, ******, has spoke with ****************** and we will be covering the outstanding balance of $111.  We believe this has resolved the issue.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from Kunes ****** in *********, ** on January 18,2022. I received a car history report from them and it stated there is only one own and it had not been involved in a car accident. I then went to trade it in and was informed that it was involved in a car accident in 2017. Kunes ****** Dealership used an unreliable source causing misinformation.

  

  Business Response

  Date: 05/22/2024

  The majority of vehicle history reports are supplied by either CarFax or AutoCheck (Experian).  At the time of purchase, Kunes was using AutoCheck - the report at the time of purchase is attached, as is the current CarFax.  
  Both companies rely on independent dealers and repair shops reporting to them, and,as such, sometimes do not have the same information to report.  Looking at both reports, it's unclear if the 2017 accident was added after the purchase,or if AutoCheck did not report.  The number of owners does appear to be one, and CarFax is counting differently.
  Regardless,we presented ****************** with all of the information we had available at the time of sale, and there was no attempt to hide any information.  
  

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.] 
  I purchased the car in 2022. The car accident shouldve been on the car history by 2022. The point of the matter is the dealership lied. Anyway you look at it. Theres no way around it. I was misrepresented. Had Ive known it had been in an accident I never wouldve purchased this vehicle.

  
  Regards,
  
  *********************

  

  Business Response

  Date: 05/22/2024

  While we would be very happy to assist you with a trade, our team did not make any misrepresentations.  We provided the AutoCheck report, which was to our knowledge accurate, but also states that not all accidents are reported.

  Please reach out to our store if you'd like assistance with looking for a new vehicle.

  Customer Answer

  Date: 05/22/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  I do not want a trade. I was misrepresented by a false auto check report. I would like my car bought back for what I paid for it. Had Ive know it wouldve been in a car accident I never would have bought that car. 
  Regards,
  
  *********************

  

  Business Response

  Date: 05/22/2024

  We're very sorry for your frustration, but Kunes did not deliver a false AutoCheck report or engage in any deception through this sale.  The fact that the AutoCheck report was not fully accurate is not the fault of Kunes, and the report itself discloses to the customer that AutoCheck / Experian cannot guarantee the accuracy of their report.  

  We now have access to CarFax that is reporting a 2017 accident, and they report the accident as a minor repair around $4000.  In our experience, this amount would have been a fairly superficial repair and very likely has not affected the drivability or quality of your vehicle.

   

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Please type your response here.]
  The point of the matter is. I was given a false report. When I went to the dealership on Monday they said well we dont use those anymore since they are inaccurate. So you guys have me false information about my car. Which then I was overcharged for my vehicle due to it being in an accident in 2017. If I wouldve known that information I wouldve never gotten my car. I am wanting a buy back for my total loan amount I had to take out for the vehicle, or I will have to get a lawyer involved.
  Regards,
  
  *********************

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2023 I purchased a car from Kunes ******* of Sycamore. The car was faulty so I reached out to the dealership about the car and let them know that I was bringing the car back. The general manager told me that the bank would not take the car back but he would put me in a cheaper car. And that he would sublease the car to someone that he knew. About two weeks later after I dropped the car off and rolled off in a different car the bank started calling me telling me that no payments were being made on the car. I reached out to the general manager who told me that he just made a payment on the car. Todays later the bank called me back again telling me no payment has been made. I put ******* on the phone with the bank and he gave them phony billing information to bill his card for the car. No payment was ever made and my credit score dropped 250 points plus. This was after I gave the car back within 30 days and was promised from the general manager that someone will take over the payments since the bank would not take the car back. I reached out to the police who told me that I need to quickly get a lawyer and that more people were coming forward with the same problem.

  

  Business Response

  Date: 05/29/2024

  We are unable to respond to this complaint as this is an ongoing police investigation.  ************** has filed a police report and has a contact within the police department that has been assisting her with this matter.  We are unable to provide any information as this is being reviewed by the *********************** and could impact the criminal investigation.

• Initial Complaint

  Date:04/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 4th, 2024 we purchased a van from Kunes and they charged us for a warranty that we declined. They said they would take care of it, and 3 months later they still haven't taken care of it, and now they are saying we won't get all the money back. They have lied to us and have made it a hassle to get this taken care of. We have driven over 90 min each way to resolve this and made many phone calls. We have been paying interest on the extra money since January and they don't care to get it taken care of.

  

  Business Response

  Date: 04/27/2024

  We are sorry for ************** frustration and if there were miscommunications.  There is a structured process to cancel a service contract.  This was completed on 4/12.   We received the following note from the service contract firm, and his monies have been refunded to his auto loan.   

  The cancellation request was sent to us on 04/12/2024 by the customer through Ignition. His VSC was cancelled on the same day of the request 04/12/2024.
  --> A refund check at $3,679.81 was sent to his lender/ IHMV on 04/122024, not his personal account. And IHMV cashed it out on 04/23/2024. 

  Customer Answer

  Date: 04/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [They are treating this like I asked for the extra warranty, then changed my mind, which is not the case at all. I rejected the warranty from the very beginning, and even signed papers saying I rejected it. Now they want to prorate the amount they give me back when it was their mistake from the very beginning which is over ****** difference.]
  
  Regards,
  
  *********************

  

  Business Response

  Date: 05/31/2024

  We have sent ************** an additional refund, and believe this issue has been resolved.  

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership has had my truck for over a month. When I talk to ******* the manager he keeps telling me a different story. This is very unprofessional. I had this truck less than six months. I think the sold me this truck knowing that it needed work.

  

  Business Response

  Date: 06/07/2024

  We're very sorry for the frustration.  We would not sell a vehicle knowing repairs are needed without full disclosure, but many vehicle repair needs are not foreseeable.   Necessary parts were on backorder - it's been a frustrating four years since covid - some supply chains have still not rebounded.   We did reach out to **************** with no response.  However, she does have her vehicle and we believe that this matter is resolved.

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2016 Kia **** on 07/21/2023 from Kunes **** in **********. On 03/20/2024 I was driving and the engine started knocking, turned around to go home, car stalled out and would not start. Had the vehicle towed to my mechanic, checked the oil, was empty. Did a complete oil and filter change, and it was good to drive. Was told to check the oil every so often. On 04/13/2024 was on I94 going to *********, lost acceleration, was able to exit without being wrecked. Mechanic came and looked under the hood, inside the engine compartment was oil, and spark plugs were burnt, piston is knocking. When I purchased the vehicle was told there were no outstanding recalls on it, I called Kia ********* there was a recall for the engine that was never done. Check engine light has been on since 8/2/2023 when Kunes did my oil change.

  

  Business Response

  Date: 04/22/2024

  ALL Recalls were performed.  See KIA Recalls attachment pulled from Kia.  There was no open recall that we could have seen from our end.  The Carfax is attached as well.  Even if there was, we could still sell the vehicle.  Unless it was a new or CPO Ford.  This was not the case.  No employee's recall her complaining about a Check Engine light coming on after her 08/02 service visit.  We don't have any inbound phone calls, emails, texts or any contact from her since the 8/02 visit. 
  
  
  There has not been any service visit reported to ****** since the 08/02 visit.  So, whoever is "her Mechanic" may have used the wrong oil, put too much, or not enough oil.  Could have over/under tighten the oil filter.  
  
  
  The last ***************** Comment to ****** was 12/12/2023 - Manufacturer Customer Satisfaction Campaign Issued #CS2311A  CS2311A Anti Theft Ignition Protector, Remedy Available.  Which she had done in December at a kia ******** where they gave her ********** to fix that issue. I asked her why they didn't mention anything else if there was an additional recall/campaign and she said she didn't know.  
  
  
  On 02/20/2020 there was a Manufacturer Product Improvement Issued Campaign #PI2002A  ECU Update - 1.6L GDI Knock Sensor Detection System  Improvement.  This is probably what the customer is talking about.  This is not a recall.  Instead it was a campaign that Kia ********** You could choose to do it or not choose to do it.  Just like the Ignition Protector. Even if the Owner chose to do the Knock Sensor Detection System Improvement back in 2020, it would have coverage for very specific issues up to ******* miles.  The vehicle was sold with ******* miles on it.  Sold AS IS. 
  
  
  Customer agreed with me that she was in a tough position, moneywise, credit wise, and was just looking for help from anyone.  I offered to assist with an additional vehicle purchase.  She said she would think about it but is not ready to make that decision right now.  I told her to let me personally let me know when she is.  She stated that she will most likely try her luck somewhere else. 

  Customer Answer

  Date: 04/27/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I'm not even sure where to start, I never said I was in a tough position and just looking for help from someone. I had made numerous calls to the dealer, and my niece had also, NEVER received any return calls  As you can see by the attachment I let my salesperson know about the check engine light and never heard anything. I DID talk to someone in the service department about the check engine light, they told me since it wasn't under warranty I could bring it in, but I would have to pay $189.00 for the hook up on the machine. Why would I want to purchase another car from them when I owe so much on mine? I cannot believe that they are liars about phone calls, but maybe that is just an excuse for selling a defective vehicle.
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased as car at this location at the end of December 2023. They didnt provide me with any paperwork before I left even after I asked. My god mom signed as a co-signer for the ********** added her name 1st since she had the higher credit score. I had spoken to the person who sold me the car multiple times asking where is my paperwork & when am I going to get info about payments. He kept saying I will get it in the mail. Their finance **** put my god mom 1st so everything had been going to her it was as if I didnt exist even though Im going to be responsible for paying & insurance. They have never to this day provided me w/a bill of sale or a copy of any of the documents I signed. Neither has she. I have called numerous of times to no avail and no one calls back or answers their phone. Now she received a letter from the city of *********** talking about use tax bc they have her name 1st & bc of that it looks as if she bought the car out of city limits. Even thought the car is not in that city. I called them about it i spoke to someone and they never called me back. I called 6xs today and no one ever answered to see if this could be fixed. Also get the paperwork that is owed to both of us. The car dealer **** was like oh it should be fine Ive never seen someone upset about it. Umm hello I need the **** paperwork how can I show proof I bought a car outside of registration! To someone else it looks and sounds like fraud. Its April and I have yet to get this situation resolved.

  

  Business Response

  Date: 04/19/2024

  We are very sorry for our poor response.  **** has connected with the customer today, has sent the paperwork and provided tracking information

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car (Jetta Sportswagen) on 12/20/2022 from Kunes Auto Mall of Sycamore . I recently went to have the vehicle insured, and was told that this vehicle was "a branded vehicle." I was never told this and under the 625ILCS5/5-104.3 Law I should have been given a disclosure/Carfax.

  

  Business Response

  Date: 05/01/2024

  In reviewing your complaint and the Illinois code you provided, that section is specifically used for disclosure of a rebuilt vehicle and not a Manufacturer Buyback.  The selling dealership did not intentionally try to withhold this information from you.  The title that we received from the previous owner was not branded.  There is no information on the face of the title alerting to the Manufacturer *******.  However, there is also an Auto Check report in your deal jacket that gives the brand information.  This report is similar to the Carfax report, however, Kunes subscribed to Auto Check at the time of sale and had the information readily available for you to review.  We try to have all information available to every customer, however, we cannot determine what each customer will need or want as part of the transaction.  Attached for your review is the title that we received, indicating no title brands and the Auto Check report for your review.

• Initial Complaint

  Date:04/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely HORRIBLE experience! Had an issue with my Yukon, rough idle and check engine light came on. Went to a car part store to have the codes read. ************** One is a misfire and the other is an injector issue code. Brought it to Kunes as I am newer to *********. Service rep called me and said they need to take it apart and look at the cams or whatever to find the issue with a quote of about $600. Then calls and says I need a new motor at $15,000! I told him Id call back in a bit. I called back on 3-way with my mechanic that I used in my home city and she was asking him questions that they had no clue to the answers, like the compression leakage from the cylinder and a few other mechanically simple questions, but I have no clue about. Every question was answered with a I dont know! Really? The rep said he would call me back after 1pm when the mechanic returned, he never did so I showed up about 3:00pm. He didnt have all the answers but brought me back to talk to the mechanic. The mechanic said his code reader did not read the injector code, just the misfire. But the service rep said he had both codes in his records. He said he would look at it again in the morning! So the next day, they replaced the injector and spark plug. They call me and tell me all the codes are off and it is running fine. They still tried to charge me for the original labor to take it apart even though they never would have if the mechanics code reader was working properly (forgot to mention the mechanic even admitted his reader was having issues! So why not replace it?). So it went from $15,000 to almost $1,700. After complaining a bit, they took some labor off and said the mechanic forgot to adjust it bringing it down to just under $1,300. A normal price range for changing an injector and only one spark plug (which also blows my mind) should be around $400 - $600 according to quotes and research.

  

  Business Response

  Date: 04/27/2024

  Out team has spoken with Mr. ******** and resolved this issue outside of the BBB Platform

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2012 GMC Acadia on January 24 2024 that kunes ***** assured ** that they had done a 125 point inspection on. The sales person called us on January 26th to ask how the vehicle was and we stated it was acting up but they had no concern of the matter. With in 6 days the transmission went out. Kunes ***** had the vehicle from January 30th 2024 through March 27th 2024. They put a different transmission in from a warehouse that they would not name to us in it that didnt shift out right. They then replaced that transmission with a second transmission and returned the vehicle to us. Which went out on April 5th 2024. The dealership isnt replacing the transmission with a new transmission or buying the vehicle back from us. Which the lemon law states they should.

  

  Business Response

  Date: 04/06/2024

  We're sorry for the ******* frustration, and we're committed to working with them to their satisfaction.   We indeed performed the proper safety inspection, but a 12 year old vehicle can need extensive maintenance.  We're picking up their vehicle Monday, calling in our director of service, and will work with them toward a resolution.